scholarly journals Analisis Faktor Penerimaan Layanan e-Government dengan Menggunakan Model UTAUT2 dan GAM di Kabupaten Gunungkidul

2021 ◽  
Vol 5 (1) ◽  
pp. 34
Author(s):  
Eko Setiawan ◽  
Wing Wahyu Winarno ◽  
Dhomas Hatta Fudholi
Keyword(s):  
Self Efficacy ◽  
Measurement Method ◽  
Public Services ◽  
Research Model ◽  
Government Services ◽  
Adoption Model ◽  
Government Governance ◽  
The Government ◽  
Facilitating Conditions ◽  
Computer Self Efficacy

Government through Presidential Regulation No. 95 of 2018 concerning SPBE supports and realizes clean, effective and transparent government governance so that it has quality and trusted public services. To improve society using e-government based services, it is necessary what factors influence a person to use e-government services. This study uses the UTAUT2 research model and the Government Adoption Model (GAM) to determine the factors that influence a person using e-government in Gunungkidul. This study used the PLS SEM measurement method and found that the factors that influence e-government acceptance are effort expectation, facilitating conditions, and computer self-efficacy.

scholarly journals Social Organization Participation, Government Governance and the Equalization of Basic Public Services: Evidence from China

2019 ◽  
Vol 16 (16) ◽  
pp. 2996 ◽  
Author(s):  
Gangqiang Yang ◽  
Yongyu Xue ◽  
Yuxi Ma
Keyword(s):  
Social Organization ◽  
Public Services ◽  
Generalized Method Of Moments ◽  
Mediation Effect ◽  
Public Science ◽  
Social Organizations ◽  
Linkage Effect ◽  
Government Governance ◽  
The Government ◽  
The Relationship

This paper uses the methods of System Generalized method of moments (SYS-GMM), mediation effect and linkage effect to investigate the relationship among social organization participation, government governance and the equalization of basic public services from 2007 to 2017 in China. The empirical results show that the participation of social organizations and improvement in the government governance can promote the equalization of basic public services. The government has a greater capacity to drive the equalization of basic public services, but the density of social organizations can serve as a mediator in the equalization of basic public services. The government governance and social organization density have a strong linkage effect, but the link with social organization quality is weak. Furthermore, a linkage effect is evident in medical and health care, public education, environmental protection, and public culture but not in public science and social welfare.

scholarly journals PENGELOLAAN PENGADUAN MASYARAKAT KOTA BEKASI (BEKASI CITY PUBLIC COMPLAINTS MANAGEMENT )

1969 ◽  
Vol 10 (3) ◽  
Author(s):  
Witra Apdhi Yohanitas dan Teguh Henry Prayitno
Keyword(s):  
Local Government ◽  
Public Services ◽  
Good Governance ◽  
Management Model ◽  
The Public ◽  
Government Services ◽  
The Government ◽  
The Right ◽  
The City ◽  
Descriptive Method

One manifestation of good governance is the availability of infrastructure that providing information and take into account of people's expectations, so that it can be used to improvethe performance of government services. Basically, public has the right to use the complaints media if the performance of the government is not in line with public prospects. By giving an example of complaints managements and policiesthat are applied in the city of Bekasi as a benchmark that can be copied or replicated in other agencies. This study utilize exploratory descriptive method that link with regulationin order to explain the complaint in a straightforward and structured. Bekasi city has packed a system of provision of information and public complaints by utilizing technology which is the website and the SMS center. In addition, to support the success of the public services, Bekasi provides clear rules related to the provision of information and public complaints, and organizingtransparency complaint data and simple management. Model that performed by Bekasi Local Government is quite simple, therefore it can be duplicated/ replicated in other local governments.Keywords: complaint management, Bekasi City, website, sms center, community expectationsSalah satu wujud pemerintahan yang baik adalah tersedianya sarana dan prasarana untuk pemberian informasi, mendengar dan memperhatikan harapan masyarakatsehingga dapat menjadi perbaikan pelayanan dan kinerja pemerintah.Masyarakat berhak menggunakan media pengaduan jika kinerja pemerintah tidak sesuai dengan harapannya. Pemberian contoh pola pengaduan yang diterapkan di kota Bekasi dan memberikan beberapa contoh kebijakan yang ditempuh agar pengelolaan pengaduan yang diterapkan dapat berjalan sesuai dengan yang diinginkan diharapkan pengelolaan pengaduan kota Bekasi dapat menjadi pembanding yang dapat dicontoh atau direplikasi instansi lain.Melalui Metode deskriptif eksploratifterhadap peraturan dipilih untuk menjelaskan pengaduan secara lugas dan terstruktur. Kota Bekasi telah mengemas suatu sistem pelayanan penyediaan informasi dan pengaduan masyarakat dengan memanfaatkan sarana teknologi yaitu situs web dan sms center.Selain itu, untuk menunjang keberhasilan pelayanannya, kota Bekasi memberikan aturan yang jelas terkait pemberian informasi dan pengaduan masyarakat, dan melakukan transparansi data pengaduan serta manajemen yang sederhana. Model yang dilakukan cukup sederhana, maka pengelolaan pengaduan yang dilakukan oleh kota Bekasi dapat ditiru/ direplikasi didaerah lain.Kata Kunci: pengelolaan pengaduan, Kota Bekasi, situs web, sms center, harapan masyarakat

PELAYANAN PEMERINTAHAN YANG BERTANGGUNG JAWAB

2018 ◽  
Vol 16 (2) ◽  
pp. 34
Author(s):  
Khairul Rahman
Keyword(s):  
Quality Of Service ◽  
Public Services ◽  
Government Responsibility ◽  
Government Services ◽  
Public Servant ◽  
Democratic State ◽  
The Government ◽  
The Right

The demands of services that priority the needs and demands of society will be difficult to be realizedwithout the responbility of every apparatus government. The complain and even critics who oftendelivered about the low quality of public services at all levels has become the theme of dailyconversation. All the evidence for the low quality of service received by society. The importance ofbuilding responsilbe government services because the society has the right to obtain services thatprioritize the objectives development. This is based on the idea that the government is actually formedto provide services to the society and in fact the government to gain power in a democratic state is amandate of society. The organizations of government are often referred to as ’society of services’(public servant). In reality, not all officials government / administrators have realized the importanceof service. The closer relationship between the service with the responsibility, the lack ofundersatnding of the government apparatus for the importance of the service indicates the weakness ofthe responsibility of the apparatus government. The complaint from society of poor and disappointingservices from the government and the flow of stories power abus. One of the causes, of all that is thelack of government responsibility to the society. An understanding of how to bulid government servicesis responsibility.

Factors Affecting the Adoption of e-Learning at University Level

2021 ◽  
Vol 18 ◽  
pp. 313-323
Author(s):  
Joanna Ejdys
Keyword(s):  
Self Efficacy ◽  
Personal Development ◽  
Business Models ◽  
Initial Period ◽  
Perceived Usefulness ◽  
Learning System ◽  
Computer Assisted ◽  
E Learning ◽  
Facilitating Conditions ◽  
Computer Self Efficacy

The dynamic development of e-learning technologies caused by the global epidemiological situation during the last year has prompted the rapid adaptation of the education sector to new challenges. At the same time, many barriers and challenges have emerged, especially at the initial period of e-learning implementation. The identification of factors determining the adoption of e-learning should be the source of information needed to improve the methods and tools used by educational institutions. In the era of strong competition, higher education institutions need to improve their business models or build new ones e.g. based on remote learning. The article aims to identify the essential success factors and their interlinks that explain the initial stages of adoption of an e-learning system by university students in Poland. The author built three regression models which explain relationships between six input variables, i.e., the perceived usefulness (PU), the perceived ease of use (PEU), facilitating conditions (FC), computer self-efficacy (CSE), the preparedness level (PL), and previous experience (PE); and three output variables, i.e., satisfaction and personal development (SPD), attitude toward e-learning (AT), and intention to use (IU). The variable “satisfaction and personal development” (SPD) was newly added to the model. Data was collected with the help of a survey, which was conducted using the CAWI (computer-assisted web interview) technique. In total, 982 completed questionnaires were received. Results achieved using a regression analysis confirmed that the perceived usefulness played a crucial role in building the attitude of students toward e-learning and achieving satisfaction and personal development of the users. Only in the case of two analyzed variables, the obtained results confirmed statistically significant differentiation within the two gender groups. Results confirmed that men had declared a high level of computer self-efficacy. The variable “facilitating conditions” received higher marks from women. The research carried out and the results obtained may form the basis for building strategies for the development of universities and building business models in which e-learning plays an important role.

Constructing an Adoption Model for e-Government Services

2014 ◽  
Vol 68 (2) ◽  
Author(s):  
Maziar Shajari ◽  
Zuraini Ismail
Keyword(s):  
Ease Of Use ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Structured Equation Modeling ◽  
Frequent Use ◽  
Proposed Model ◽  
Adoption Model ◽  
The Government

 The frequent use of e-Government services and the ability of the government to successfully implement e-Government to match the needs of the citizens remain to be understood. The purpose of this study is to construct an adoption model for the e-Government services by considering renowned technology adoption models. This model considered trustworthiness in shaping the adoption model. To test the model, questionnaire was designed, adapted from previous studies which were distributed to employees of public organizations in Esfahan, Iran. The proposed model was thoroughly analyzed using Structured Equation Modeling (SEM). The new adoption model modified and the final model consist of ten constructs including intention to use, trustworthiness, perceived usefulness, perceived ease of use, compatibility, social influence, job relevant, output quality, and image. The results affirmed that relationships between the model variables suggested good model fit. The fitted model of this study may be applied to other e-Government services of other countries.

scholarly journals Application of Priority Analysis: Smart City Community Complaint

2019 ◽  
Vol 9 (2) ◽  
pp. 683-689
Keyword(s):  
Information Technology ◽  
Social Media ◽  
Smart City ◽  
Public Services ◽  
Priority Level ◽  
Government Services ◽  
City Community ◽  
The Government

In this era of globalization that is happening right now, making developments in Information Technology that offers solutions to problems that occur in people’s lives are important to improve available public services in the area. The development of Information Technology also gives innovation for government to improve existing public services and facilities. This report will discuss about application used by government in various regions in Indonesia in developing Smart City program that was initiated in 2014. Social Media is one of the ways and tools for community in Indonesia to give their aspiration, critic and response which aims for the improvement of government services and the development of Smart City so that they can meet the needs of the Community in their own regions. With this, responses from government is needed in accordance with the priority level of complaints given by the community through social media for the government to follow up their aspirations and complaints about the development of the Smart City.

scholarly journals PENGADUAN PELAYANAN KESEHATAN DI UNIT PELAYANAN INFORMASI DAN KELUHAN (UPIK)

2017 ◽  
Vol 1 (2) ◽  
pp. 28-39
Author(s):  
Gerry Katon Mahendra
Keyword(s):  
Health Services ◽  
Qualitative Methods ◽  
Service Management ◽  
Public Services ◽  
Health Issues ◽  
Web Page ◽  
Government Services ◽  
The Government ◽  
The City

Abstract :Complaint management in the City of Yogyakarta has been integrated through a program called UPIK (Unit Pelayanan Informasi dan Keluhan/Information and Complaint Service), in which all kinds of complaint, health issues included, can be submitted through the government web page. This research aims to describe, analyse, in order to provide recommendations for further improvements of UPIK service management. Using descriptive and qualitative methods, this research analyse complaints submitted to UPIK during 2016. It shows that UPIK significantly helpful in making it easy for government services to manage, categorize, dristributes, as well as monitor the follow up of the submitted complaints.Keywords: public services, health services. Public complaints, upik

Security and Privacy Issues in E-Government

2011 ◽  
pp. 236-248 ◽  
Author(s):  
Ramaraj Palanisamy ◽  
Bhasker Mukerji
Keyword(s):  
Continuous Improvement ◽  
Public Services ◽  
Personal Information ◽  
State Level ◽  
Security And Privacy ◽  
Security Threats ◽  
Federal Level ◽  
Government Services ◽  
The Government ◽  
Privacy Issues

Government is a unique actor as a provider of online public services to its citizens and enterprises. The e-citizens expect that the e-government services are safe and secure, that the privacy of the e-citizen is protected. As security and privacy are primary concerns in e-government, this chapter describes the security and privacy issues faced by the government, the sources and applications of these threats, the ways of protecting security and citizens’ personal information, and the challenges in managing the security threats. The purpose of this chapter is to provide guidelines for the administrators of state-level & federal-level e-government services and IT professionals that they need for continuous improvement of e-government security and privacy.

Measurement of Transformational Government Strategies Using Balanced Scorecard Approach

2009 ◽  
pp. 329-350
Author(s):  
Ivaylo Gueorguiev
Keyword(s):  
Decision Making ◽  
Performance Measures ◽  
Balanced Scorecard ◽  
Public Services ◽  
The Balanced Scorecard ◽  
Government Services ◽  
Transformational Government ◽  
The Government ◽  
The Right ◽  
Democratic Elections

This chapter puts forth some guidelines for transformational government strategy measurement using balanced scorecard. The complexity of transformational government strategy is rooted in the multistakeholder environment it is derived from. The citizens, the businesses, and the administration have different interests and finding the right balance of these interests would be a challenge for any initiative. Everyone is a stakeholder in the transformational government, since everyone participates in the decision making process through democratic elections, everyone contributes to the financing of the government by paying taxes, and finally everyone uses government services. In this multistakeholder environment the balanced scorecard methodology can provide tools for effective measurement and management of the transformation of public services. Planning and presenting the strategy in strategy maps and creating a system of performance measures in a number of perspectives can ensure a foundation for effective management system of the transformational government on the strategic level.

The Influence of Social Aversion and Institution-Based Trust on Computer Self-Efficacy, Computer Anxiety and Antecedents to IT Use

2014 ◽  
Vol 26 (1) ◽  
pp. 1-26 ◽  
Author(s):  
Elizabeth White Baker ◽  
Jason Bennett Thatcher ◽  
Michael Gundlach ◽  
D. Harrison McKnight
Keyword(s):  
Self Efficacy ◽  
Social Cognitive ◽  
Cognitive Theory ◽  
Computer Anxiety ◽  
Social Activity ◽  
Future Research ◽  
Research Model ◽  
It Use ◽  
It Usage ◽  
Computer Self Efficacy

Prior research has shown that proximal states are important mechanisms through which distal states relate to IT usage. In particular, the influence of distal traits tied to social activity has not been incorporated into the nomological network surrounding information technology (IT) use. Addressing this literature gap, the authors develop their research model using Social Cognitive Theory and examine how two distal traits, social aversion (SA) and institution-based trust (TRIT), influence computer self-efficacy (CSE) and other proximal state-like differences related to IT use. The authors' results show that SA and TRIT demonstrated influence on CSE and CA at the general and specific levels of analysis, and that CSE mediates the influence of SA and TRIT on PU and PEOU, yet does not fully mediate the influence of CA on PU and PEOU. The implications of their findings for research and practice are discussed, as well as avenues for future research.

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