scholarly journals Analysis Of Hospital Health Care, Health Facilities Level I Of BPJS Patients Satisfaction In Sikumana Public Health Centre Kupang

2020 ◽  
Vol 3 (2) ◽  
pp. 544-552
Author(s):  
Oktaviana Manek
Keyword(s):  
Health Care ◽  
Logistic Regression ◽  
Patient Satisfaction ◽  
Data Analysis ◽  
Health Center ◽  
Community Health Center ◽  
P Value ◽  
Research Subjects ◽  
Good Service ◽  
Level I

Good health care is a community need and is often a measure of development success. The purpose of this study was to analyze inpatient health care service level I to the satisfaction of BPJS patients in the Sikumana Health Center in Kupang City. The study was conducted at the Sikumana Community Health Center in Kupang City from 15 October to 10 November 2019. The research design used was a qualitative study using a cross sectional approach. The independent variable is health service and the dependent variable is patient satisfaction. The population of all BPJS patients in the Sikumana Kupang health center in the January-August period was 230 respondents. The sampling technique used was Simple Random Sampling with a sample of 146 respondents data analysis techniques using the Logistic regression test. The results of the study of 146 respondents the majority (56.2%) of respondents were very satisfied with the service of nurses, there were 82 research subjects, the majority (58.9%) of respondents were very satisfied with the service of doctors namely there were 86 research subjects and the majority (56, 2%) respondents are very Satisfied with Nurse services, there are 82 research subjects, almost half (45.9%) respondents get good service based on Tangibels, almost half (43.2%) respondents get good service based on reliability, most ( 54.1%) respondents get good service based on Responsiveness, almost half (46.6%) respondents get good service based on Assurance and almost half (44.5%) respondents get good service based on Empathy. Logistic regression data analysis concluded that BPJS patient satisfaction based on health services at the Community Health Center in Sikumana, Kupang, obtained a p value of 0.002 because p value <α (0.05) It is expected that research sites will improve the cleanliness of the ward each morning before the examination and in the afternoon, especially the bathroom of the patient and the staff must be diligent in controlling hygiene

scholarly journals ANALISIS KUALITAS PELAYANAN, SARANA PRASARANA DAN LINGKUNGAN TERHADAP KEPUASAN PASIEN

2019 ◽  
Vol 7 (2) ◽  
pp. 39
Author(s):  
Sripina Ulandari ◽  
Sunarsih Yudawati
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Data Analysis ◽  
Linear Regression ◽  
Health Center ◽  
Sampling Technique ◽  
Quality Of Services ◽  
P Value ◽  
The Relationship

The puskesmas must still be able to maintain the quality of services supported by adequate facilities and infrastructure and be supported by the creation of a clean, beautiful, neat and pleasant environment so as to meet the expectations or needs of patients. The purpose of this study was to analyze the relationship between the quality of services, facilities and the environment for patient satisfaction at Pujon Health Center Malang Regency.The type of research used is explanatory reset. The sampling technique used was purposive sampling. The sample in this study were patients who came to treatment (at least 2 times treatment) or patients who had used services to the Health Center as many as 150 respondents. Collecting data uses observation techniques, interviews, questionnaires and documentation. The data analysis used is multiple linear regression. Based on the results of the study prove the existence of a significant influence between the quality of service, infrastructure and environment on patient satisfaction in Health Center (p-value 0.034

scholarly journals HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN DIRUANGAN POLI UMUM PUSKESMAS BUKITTINGGI

2017 ◽  
Vol 2 (1) ◽  
pp. 45
Author(s):  
Aida - Andriani
Keyword(s):  
Health Care ◽  
New York ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Statistical Test ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Improve Service Quality

<p><em>This research is a</em><em> type of research used in this study is an analytic survey with cross sectional approach. The population in this study were all patients who register at the registration booth at the health center </em><em>tigo baleh</em><em> 2014</em><em>, with a sample size of 65 responden.Teknik sampling conducted by accidental sampling. Data was collected through questionnaires. The statistical test used is the Chi-square test.Results were obtained from 65 respondents who have a high service quality, there are more than most of the 38 people with the percentage (58.5%) respondents who get satisfaction and lower service quality are getting less than half of the 24 people with the percentage (36.9%) get satisfaction. Based on the statistical test obtained p value = 0.035 so when compared with a = 0.10, the p value &lt;a (0.035 &lt;0.10) it can be concluded there is a correlation between the provision of quality primary health care with patient satisfaction tigo Baleh in 2014. Based on the analysis results, we can conclude that there is a relationship with the quality of health care in the patient room satisfaction Poly Public Health Center New York City, is expected to remain on health officials to improve service quality in order to achieve patient satisfaction when treatment visit.</em></p><p><em>Mutu pelayanan dalam kesehatan sangat mempengaruhi kepuasan pasien.</em><em>Penelitian ini merupakan penelitian Jenis penelitian yang digunakan dalam penelitian ini adalah survey analitik dengan menggunakan pendekatan cross sectional. Populasi dalam penelitian ini adalah seluruh pasien yang mendaftar pada loket pendaftaran di Puskesmas Tigo Baleh Bukittinggi tahun 2014, dengan jumlah sampel 65 responden.Teknik pengambilan sampel dilakukan dengan Accidental Sampling. Pengumpulan data dilakukan dengan kuesioner. Uji statistik yang digunakan adalah uji Chi-square.</em><em> </em><em>Hasil penelitian diperoleh dari 65 orang responden yang mendapatkan mutu pelayanan tinggi terdapat lebih dari sebagian yaitu 38 orang dengan persentase (58.5%) mendapatkan kepuasan dan responden yang mendapatkan mutu pelayanan rendah terdapat kurang dari separoh  yaitu  24 orang dengan presentase (36.9%) mendapatkan kepuasan.</em><em> </em><em>Berdasarkan uji statistik didapatkan   p value  = 0,067 sehingga bila dibandingkan dengan a = 0,10 maka  p value &lt; a ( 0,035 &lt; 0,10 ) maka dapat ditarik kesimpulan ada hubungan antara pemberian mutu pelayanan dengan kepuasan pasien dipuskesmas tigo baleh Bukittinggi tahun 2014.</em><em> </em><em>Berdasarkan hasil analisis tersebut dapat disimpulkan bahwa terdapat hubungan</em><em> mutu pelayanan kesehatan dengan kepuasan pasien di ruangan Poli Umum Puskesmas Tigo Baleh Bukittinggi, diharapkan kepada petugas kesehatan agar tetap meningkatkan mutu pelayanan agar tercapainya kepuasan pasien ketika kunjungan berobat.</em></p>

scholarly journals An Analysis of the Relationship between Physical Activity, Dietary Patterns and Obesity in Elderlies in the Work Area of the Community Health Center of Johan Pahlawan of West Aceh Regency

2020 ◽  
Vol 2 (6) ◽  
Author(s):  
. Zakiyuddin ◽  
. Fitriani ◽  
. Azwar ◽  
. Ishalyadi
Keyword(s):  
Physical Activity ◽  
Data Analysis ◽  
Health Center ◽  
Dietary Patterns ◽  
Community Health Center ◽  
The Elderly ◽  
P Value ◽  
Analysis Technique ◽  
Work Area ◽  
The Relationship

Obesity is a condition where there is accumulation of excess fat in the body. Overweight and obesity cause adverse metabolic effects on blood pressure, cholesterol, triglycerides and insulin resistance. The work area of the Community Health Center (Puskesmas) of Johan Pahlawan is the region with the highest incidence of obesity in West Aceh with 592 cases and obese patients aged 55-70 years as many as 234 cases. This study aims to determine the relationship between physical activity, dietary patterns and the incidence of obesity in the elderly in the work area of Puskesmas of Johan Pahlawan of West Aceh Regency. This study is an analytical study with cross-sectional design. The sample in this study were all the elderly in the work area of Puskesmas of Johan Pahlawan of West Aceh Regency. The sample was taken using the cluster sampling method, with a total of 95 people. The data analysis technique used was the Spearman’s rank correlation test. It could be concluded from this analysis that there was a relationship between the incidence of obesity and physical activity (p-value = 0,000 <α = 0.05, r = 0.389); and dietary patterns (p-value = 0,000 <α = 0, 05, r = 0.284). In multivariate analysis, the data analysis technique used was multiple logistic regression test. From this analysis, it could be concluded that there was a relationship between the incidence of obesity and physical activity and dietary patterns (p-value = 0,000 <α = 0.05). Physical activity had the highest coefficient value (OR = 0.392) compared to dietary patterns, which indicated that those who had bad physical activity would have a risk of obesity 0.392 times more than those with bad dietary patterns. It is recommended for the Health Department to work together with nutritionists in dealing with obesity problems that occur in the elderly, create special activities to reduce the risk of obesity in the community, and encourage the community to be more active in doing physical activity, such as doing regular exercise.

E-Health as a Service Software of Medical System in Prototype Modeling

2017 ◽  
Vol 4 (2) ◽  
pp. 99-104
Author(s):  
Agus Nursikuwagus
Keyword(s):  
Health Care ◽  
Information System ◽  
Health Service ◽  
Community Health ◽  
Health Center ◽  
Community Health Center ◽  
Community Health Service ◽  
Medical System ◽  
Medical Prescription ◽  
Uml Diagrams

Information system at community health center is an information system that has several activities, such as registration, medical record, health care, and reporting.  Day to day operation, community health service, is using process manually. It is cause the stack of service. Sometime, the patient has to wait within several times. For Further, the patient did not know that the queuing is full. In order to help the problem, this paper wants to show about E-Health as service software. The research is completed by conveying the model like UML diagram. The UML diagrams are consisting such as usecase, class, activity, and component. The sequence of system construct is using Prototype Paradigm. The result is the software which has ability to service patient start from registration, medical check, medical prescription, until reporting. As an impact for Community health service is the service more efficiency. The system is able to control the medicine and reporting on day to day operation.   REFERENCES[1] Susanto, Gunawan,” Sistem Informasi Rekam Medis PadaRumah Sakit Umum Daerah (RSUD) Pacitan Berbasis WebBase”. Pacitan. 2012.[2] B, Nugroho, S.H. Fitriasih, B. Widada, “Sistem InformasiRekam Medis Di Puskesmas Masaran I Sragen”. JournalTIKomSiN, vol.5, no.1, p.49-56, 2017.[3] G.G.S. Bagja,” Membangun Sistem Informasi KesehatanPuskesmas Cibaregbeg”, Univ. Komp. Indonesia, 2010.[4] A.M. Herdy, Aulia, M. Amran, D. Novita, “PerancanganSistem Informasi Pelayanan Medis Di Puskesmas SungaiDua”, STMIK MDP. 2014.[5] J. Sundari, “Sistem Informasi Pelayanan Puskesmas BerbasisWeb”, Int.Journal.on Soft.Eng, vol.2, no.1, p.57-62, 2016.[6] R.S. Pressman, Software Engineering A PractitionersApproach. Nineth Edition, Addsion Wesley, 2011.[7] G. Booch, J. Rumbaugh, I. Jacobson, Unified ModelingLanguage User Guide, Addison-Wesley, 1999.[8] I, Daqiqil. (2011, August 2). Framework CodeIgnite. [Online].Available: http://koder.web.id/buku-codeigniter-gratis/

PELAYANAN PUBLIK KESEHATAN PUSKESMAS DALAM MEMBERIKAN KEPUASAN MASYARAKAT DI KABUPATEN SUMENEP

2018 ◽  
Vol 3 (3) ◽  
Author(s):  
Aryo Wibisono ◽  
R. Amilia Destryana
Keyword(s):  
Public Health ◽  
Logistic Regression ◽  
Patient Satisfaction ◽  
Health Center ◽  
Public Service ◽  
Public Health Center ◽  
The Public ◽  
Regression Methods ◽  
Total Satisfaction ◽  
The Relationship

This study aims to determine the index of public satisfaction in public health center services in Sumenep Regency and the relationship between the services to the public satisfaction. The analysis measured the index of public satisfaction and logistic regression methods to determine the effect of the relationship on total satisfaction in the health services of Public Health Center. The results of the study are the alignment between interests and patient satisfaction is still not aligned, there are still differences between interests and satisfaction, the pattern of the result is the relationship between the assurance dimension to the service satisfaction of the public health center, and the results of the index of public satisfaction  values show that the results of the community assess the public health center performance is very good by getting an A grade. Keywords: public service, logistic regretion, index of public satisfaction

scholarly journals Patient’s Satisfaction With Quality of Care at a National Health Insurance Clinic at a Tertiary Center, South-South Nigeria

2021 ◽  
Vol 8 ◽  
pp. 237437352098147
Author(s):  
Temitope Esther Olamuyiwa ◽  
Foluke Olukemi Adeniji
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Quality Of Care ◽  
Health Insurance ◽  
National Health Insurance ◽  
National Health ◽  
Bivariate Analysis ◽  
P Value ◽  
Tertiary Center

Introduction: Patient satisfaction is a commonly used indicator for measuring the quality of health care. This study assessed patients’ satisfaction with the quality of care at the National Health Insurance Scheme (NHIS) clinic in a tertiary facility. Methods: It was a descriptive cross-sectional study in which 379 systematically selected participants completed an interviewer-administered, semi-structured questionnaire. Data were analyzed using Statistical Package for Social Sciences (SPSS) version 23. Bivariate analysis was performed using Pearson χ2 with a P value set at ≤ .05. Results: The study found out that about half (193, 50.9%) of the respondents were satisfied with the availability of structure. Patients were not satisfied with waiting time in the medical records, account, laboratory, and pharmacy sections. Overall, 286 (75.5%) of the respondents were satisfied with the outcome of health care provided at the NHIS clinic. A statistically significant association ( P = .00) was observed between treatment outcome and patient satisfaction. Conclusion: There is a need to address structural deficiencies and time management at the clinic.

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