scholarly journals HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN DIRUANGAN POLI UMUM PUSKESMAS BUKITTINGGI

2017 ◽  
Vol 2 (1) ◽  
pp. 45
Author(s):  
Aida - Andriani
Keyword(s):  
Health Care ◽  
New York ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Statistical Test ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Improve Service Quality

<p><em>This research is a</em><em> type of research used in this study is an analytic survey with cross sectional approach. The population in this study were all patients who register at the registration booth at the health center </em><em>tigo baleh</em><em> 2014</em><em>, with a sample size of 65 responden.Teknik sampling conducted by accidental sampling. Data was collected through questionnaires. The statistical test used is the Chi-square test.Results were obtained from 65 respondents who have a high service quality, there are more than most of the 38 people with the percentage (58.5%) respondents who get satisfaction and lower service quality are getting less than half of the 24 people with the percentage (36.9%) get satisfaction. Based on the statistical test obtained p value = 0.035 so when compared with a = 0.10, the p value &lt;a (0.035 &lt;0.10) it can be concluded there is a correlation between the provision of quality primary health care with patient satisfaction tigo Baleh in 2014. Based on the analysis results, we can conclude that there is a relationship with the quality of health care in the patient room satisfaction Poly Public Health Center New York City, is expected to remain on health officials to improve service quality in order to achieve patient satisfaction when treatment visit.</em></p><p><em>Mutu pelayanan dalam kesehatan sangat mempengaruhi kepuasan pasien.</em><em>Penelitian ini merupakan penelitian Jenis penelitian yang digunakan dalam penelitian ini adalah survey analitik dengan menggunakan pendekatan cross sectional. Populasi dalam penelitian ini adalah seluruh pasien yang mendaftar pada loket pendaftaran di Puskesmas Tigo Baleh Bukittinggi tahun 2014, dengan jumlah sampel 65 responden.Teknik pengambilan sampel dilakukan dengan Accidental Sampling. Pengumpulan data dilakukan dengan kuesioner. Uji statistik yang digunakan adalah uji Chi-square.</em><em> </em><em>Hasil penelitian diperoleh dari 65 orang responden yang mendapatkan mutu pelayanan tinggi terdapat lebih dari sebagian yaitu 38 orang dengan persentase (58.5%) mendapatkan kepuasan dan responden yang mendapatkan mutu pelayanan rendah terdapat kurang dari separoh  yaitu  24 orang dengan presentase (36.9%) mendapatkan kepuasan.</em><em> </em><em>Berdasarkan uji statistik didapatkan   p value  = 0,067 sehingga bila dibandingkan dengan a = 0,10 maka  p value &lt; a ( 0,035 &lt; 0,10 ) maka dapat ditarik kesimpulan ada hubungan antara pemberian mutu pelayanan dengan kepuasan pasien dipuskesmas tigo baleh Bukittinggi tahun 2014.</em><em> </em><em>Berdasarkan hasil analisis tersebut dapat disimpulkan bahwa terdapat hubungan</em><em> mutu pelayanan kesehatan dengan kepuasan pasien di ruangan Poli Umum Puskesmas Tigo Baleh Bukittinggi, diharapkan kepada petugas kesehatan agar tetap meningkatkan mutu pelayanan agar tercapainya kepuasan pasien ketika kunjungan berobat.</em></p>

scholarly journals Perkembangan Motorik dan Psikososial dengan Stunting pada Anak Prasekolah

2021 ◽  
Vol 7 (Khusus) ◽  
pp. 45
Author(s):  
Helena Pangaribuan ◽  
Dg. Mangemba ◽  
Musaidah Musaidah ◽  
Imelda Appulembang
Keyword(s):  
Preschool Children ◽  
Health Center ◽  
Psychosocial Development ◽  
Negative Impact ◽  
Cross Sectional Study ◽  
Statistical Test ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
The Relationship

Stunting is a global problem faced by the world and often occurs in children aged 3 – 5 years. The negative impact that will be caused by stunting in the 3-5 year age period in the long term is the disruption of children's psychosocial and motoric development. This study aims to see the relationship between motor and psychosocial development with stunting in preschool children (3 – 5 years) at the Baluse Health Center, Sigi Regency. The research design used was a cross-sectional study that assessed the relationship between motor and psychosocial development and stunting in preschool children (aged 3 – 5 years). The population used in this study were all preschool children (aged 3 – 5 years) with stunting in the Puskemas Baluse. The number of samples was 25 respondents who met the criteria for the research sample. The research was carried out at the Baluse Health Center, Sigi Regency from October 5 to 20, 2020. The research instrument used a questionnaire to measure the motoric and psychosocial development of children, while the measurement of stunting used microtoise and children's scales. The closeness and strength of the relationship between the two variables in this study used the Chi-Square statistical test. The results showed that most of the motor and psychosocial developments were in the abnormal category. The test of the relationship between motor and psychosocial development and stunting was carried out using the Chi-Square statistical test. The results showed that the P-value = 0.016 is smaller than the alpha value of 0.05, this indicates that stunting has a significant relationship with the motoric and psychosocial development of children. This study concludes that stunting has a relationship with motor and psychosocial development of children aged 3 – 5 years. Stunting children mostly have an abnormal motor and psychosocial development.

scholarly journals The Effect of Service Quality and Facilities on Patient Satisfaction (Study at the Tanah Sepenggal Health Center in Bungo District)

2020 ◽  
Vol 10 (3) ◽  
pp. 190
Author(s):  
Tarjo Tarjo
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Community Health Center ◽  
Sampling Technique ◽  
Statistical Test ◽  
Test Results ◽  
Cross Sectional ◽  
Study Population ◽  
Positive Effect

This study was to examine and explain the effect of service quality and facilities on patient satisfaction in the Tanah Sepenggal Community Health Center in Bungo Regency, Jambi Province. The research method used is cross-sectional. The study population was all patients while the sample was 120 respondents but 98 respondents could be tested because there were 22 instruments that were not filled in completely so they were not included in the analysis. The sampling technique uses confinance sampling. The data analysis method uses multiple linear regressions with the help of the IBM SPSS Statistics version 20 of the software.The statistical test results partially service quality variables consisting of tangible (X1), reliability (X2) responsiveness (X3) assurance (X4) empathy (X5) have no significant effect on patient satisfaction and facilities (X6) have a significant positive effect on patient satisfaction. Statistical test results simultaneously have a positive and significant effect on patient satisfaction.

scholarly journals HUBUNGAN KEPUASAN PASIEN DENGAN LOYALITAS MEMANFAATKAN KEMBALI JASA PELAYANAN KESEHATAN DI PUSKESMAS SAWAH LEBAR KOTA BENGKULU

2017 ◽  
Vol 24 (2) ◽  
pp. 61-68
Author(s):  
Septi Andrianti
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Services ◽  
Health Center ◽  
Random Sampling ◽  
Simple Random Sampling ◽  
Chi Square ◽  
Cross Sectional ◽  
Population Total ◽  
The Relationship

The Relationship  between  Patient  Satisfaction  with  Loyalty  in  Using Health  Services  in  Sawah  Lebar  Public  Health  Center  BengkuluABSTRAKPuskesmas merupakan salah satu dari sekian banyak sarana kesehatan yang dimanfaatkan masyarakat. Puskesmas merupakan fasilitas pelayanan kesehatan yang paling dekat dengan masyarakat dan berperan dalam menjalankan pelayanan dasar. Masalah dalam penelitian ini adalah menurunnya jumlah kunjungan pasien. Tujuan dari penelitian ini adalah hubungan antara kepuasan pasien dan loyalitas penggunaan kembali layanan kesehatan Jenis penelitian ini bersifat cross sectional. Populasi berjumlah 12.234 orang. Teknik sampling menggunakan simple random sampling dan didapatkan jumlah sampel sebesar 100 responden. Data yang digunakan dalam penelitian ini adalah data primer. Analisis data dalam penelitian ini menggunakan analisis data univariat dan bivariat dengan menggunakan uji statistik chi-square pada tingkat signifikansi 0,05. Hasil penelitian ini adalah mayoritas responden (62,0%) yang tidak puas, mayoritas responden (59,0%) bersikap loyal, dan ada yang hubungan yang signifikan antara kepuasan pasien dan loyalitas penggunaan kembali layanan. Penelitian ini bisa menjadi acuan untuk memperbaiki perawatan kesehatan yang lebih baik dan pelayanan kesehatan yang prima. Kata Kunci : jasa pelayanan kesehatan, kepuasan pasien, loyalitas. ABSTRACTPublic health center (PHC) is one of the many health facilities utilized by people. PHC is a health-care facility closest to the community and to have a role in running basic services. The problem in this research was the decline in the number of patient visits. The purpose of the study was the relationship of patient satisfaction and loyalty reuse of healthcare service This type of research was cross sectional. A population total was 12.234 people. Teknik sampling was simple random sampling and sampel total was 100 respondents. Data used in the study was primary data. Analysis of the data in this study used univariate and bivariate analysises. Data analysed with chi square statistic test at signifsticance level of 0.05. The results of this study were the majority of respondents (62.0%) who were not satisfied, majority of respondents (59.0%) were loyal, and that there was a significant relationship between patient satisfaction and loyalty reuse of services. This research can be a reference to improve health care better and excellent health care. Keywords : health services, loyalty,  patient satisfaction

scholarly journals Analysis of Mother's Anxiety Level with Compliance to Visit to Integrated Service Post in the Covid-19 Pandemic at the Tangkiang Public Health Center

2021 ◽  
Vol 5 (1) ◽  
pp. 367-373
Author(s):  
Kurniawan Edi Priyanto ◽  
Sitti Ramlah Mardjan
Keyword(s):  
Public Health ◽  
Data Analysis ◽  
Health Center ◽  
Statistical Test ◽  
Anxiety Level ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Public Health Center ◽  
Integrated Service

Background : The low achievement of toddler visits during the pandemic to the Tangkiang Integrated Service Post was 20% due to the mother's anxiety when bringing her toddler to the Integrated Service Post during the covid 19 pandemic, the mother of the toddler was afraid of the child and herself being infected by covid 19 when she came to visit the Integrated Service Post. Purpose : The purpose of this study was to analyze the level of mother's anxiety with the compliance of toddlers' visits to the Integrated Service Post during the Covid 19 pandemic at the Tangkiang Public Health Center, Kintom District, Banggai Regency. Methods : This study uses a correlational analytic design with a cross sectional approach. The population in this study were 30 respondents with a total sample of 30 respondents. sampling in this study using total sampling technique. Data collection using questionnaires and MCH handbooks. Data analysis to see the relationship between the independent variable and the dependent variable using the chi square statistical test with a significant level of = 0.05. Results : The results showed that of the 30 respondents, half of the respondents experienced a mild level of anxiety, namely 15 respondents (50.0%) and most of the respondents were obedient in visiting the posyandu, namely as many as 21 respondents (70.0%). The results of data analysis using Chi Square statistical test obtained P value < 0.05 (0.000 < 0.05) which means that there is a relationship between maternal anxiety level and compliance with toddler visits to Integrated Service Post at Post of Public Health Center Tangkiang, Kintom District, Banggai Regency. Conclusion : Mild mother's anxiety level can affect the compliance of toddlers' visits to posyandu during the Covid 19 pandemic.

scholarly journals FACTORS WHICH ARE RELATED TO LEVEL ACCREDITATION IN THE PUBLIC HEALTH CENTER IN KONAWE DISTRICT

2021 ◽  
Vol 3 (2) ◽  
pp. 35-40
Author(s):  
Isjan Harisal Liambo ◽  
Tasnim Tasnim ◽  
Jasmurni Munir
Keyword(s):  
Public Health ◽  
Service Quality ◽  
Health Center ◽  
Positive Relationship ◽  
Health Workers ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Significant Positive Relationship ◽  
Public Health Center

Background: Based on a preliminary survey conducted at a public and basic accredited health center by interviewing several staff at the health services , they said that the accredited Public health center had human resources in terms of quality and quantity, inadequate facilities and infrastructure. Also, administrative services  was under standard operating procedures and it has not been carried out optimally. The quality of service has not met the standards as a service facility at the first level. Methods: This study is an observational study which used a cross sectional approach. The sample in this study were 139 health workers. The analysis used  chi square. Result: There is a significant positive relationship between resources with the level of Public health center accreditation ( p-value= 0.000<0.05). There is a significant positive relationship between infrastructure and the level of accreditation ( p-value= 0.000<0.05). There is a significant positive relationship between service quality and accreditation level ( p-value= 0.005<0.05). Conclusion: There is the relationship between resources, infrastructure, service quality and the level of Public health center accreditation.

THE RELATIONSHIP OF HOSPITALITY AND PATIENT’S SATISFACTION IN VANDA AND EDELWEIS ROOM AT REGIONAL PUBLIC HOSPITAL BOGOR

2020 ◽  
Vol 11 (1) ◽  
pp. 11-18
Author(s):  
Mulyani Siti Mulyani
Keyword(s):  
Patient Satisfaction ◽  
Public Hospital ◽  
Statistical Test ◽  
Bivariate Analysis ◽  
P Value ◽  
Chi Square ◽  
Waiting Room ◽  
Cross Sectional ◽  
Patient’S Satisfaction ◽  
The Relationship

Facilities are the important factor to determine patient satisfaction. The completeness of facilities also determine the assessment of patient satisfaction, such as health facilities both facilities and infrastructure, parking lots, comfortable waiting room and inpatient room space. To choose a product especially the product of service, where the completeness and adequacy of facitilies given will make consumer (patient) feel satisfied with the product which is used. The purpose is to know the correlation between the inpaient room facility and patient satisfaction and to identify distribution frequency of the facilities in inpatient room Vanda and Edelweis at Regional Public Hospital Bogor. This research uses Descriptive Quantitative Analytic with Cross Sectional research design. The method of sampling which used in this research is Random Sampling with the number of samples of 164 respondents which used by patient medical record. The instruments which used are questionnaire, while the data analysis technique which used are univariate and bivariate analysis by using Chi-Square statistical test. From 164 respondents with the inappropriate facilities that 104 respondents reached (63.4%), while patients were not satisfied with the existing facilities in Vanda and Edelweiss inpatient room at Regional Public Hospital Bogor, then 96 respondents (58.5%) while the facilities which did not suitable and the patients whom were dissatisfied are 68 respondents (41.5%). The result of statistical test using Chi-Square test obtained p value 0,029 (p <0,05) and value of OR 2,159. The conclusion of this research is, there are the relationship between the inpatient room facilities and patient satisfaction in vanda and edelweis room in Regional Public Hospital Bogor. Accordig to the research, the researcher recommends that is really expected this present research can give some inputs for Bogor government, especially for Regional Public Hospital of Bogor can Improving the quality of inpatient room facilities which are provided.

scholarly journals Analysis of Factors Affecting Patient Satisfaction JKN Non PBI at Primary Health Care in East Jakarta District 2016

2017 ◽  
Vol 2 (1) ◽  
Author(s):  
Cahya Arbitera ◽  
Amal Chalik Sjaaf ◽  
Wahyu Sulistiadi
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Primary Health Care ◽  
Service Quality ◽  
Cross Sectional Study ◽  
Community Empowerment ◽  
P Value ◽  
Satisfaction Level ◽  
Cross Sectional ◽  
Primary Health

Health development in the period 2015-2019 is Indonesia Sehat program with the goal to improve the health and nutritional status of the community through health and community empowerment efforts which are supported with financial protection and health care equity. Social Health Security Agency (BPJS) as JKN organizers estimate in 2015 is a deficit of more than 6 trillion rupiahs. In 2016, the deficit is estimated to be 11 trillion rupiahs. This study used a cross-sectional study design. The population in this study were outpatients at the sub-district Kramat Jati and Pasar Rebo primary health care with the total number of 800 people and studied sample of 100 people. Patient satisfaction in this study has mean score of 43,06. Education variable; job and services are not significantly affects patient satisfaction JKN Non PBI at East Jakarta district primary heallth care. In conclusion, dimension of punctuality; convenience in obtaining services and ease in obtaining services most influence on patient satisfaction JKN Non PBI in East Jakarta district primary health care with the p value = 0,000 < 0,05. In addition, politeness and friendliness within the service still have big influence on patient satisfaction bicause it is important factors on patient satisfaction. Therefore, the author gives some recommendations to appropriate and thorough improvement added with upgrading to the punctuality of service, conducting a survey of patient satisfaction by BPJS and primary health care, disseminating the research results regarding the effect of service quality on patient satisfaction level, further and in-depth research needs to be done related to the effect on service quality dimension to JKN patient satisfaction level in all primary health care included in East Jakarta district, especially at primary health care which has never been conducted with survey and research on JKN patient satisfaction level.

scholarly journals ANALISIS HUBUNGAN MUTU PELAYANAN DAN MANAJEMEN PENANGANAN KELUHAN DENGAN KEPUASAN PASIEN DI RSUD SIJUNJUNG

2018 ◽  
Vol 9 (1) ◽  
pp. 49
Author(s):  
Edison Edison
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Regional Hospital ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Consecutive Sampling ◽  
Complaint Handling

Abstract Regional Hospital Sijunjung is a state hospital class C, has a challenge in improving the quality of service for patient satisfaction, this is because the survey of public satisfaction index decreased from 2015-2016 year that is 43.78% decreased to 40.18%. This study aims to analyze the relationship analysis of relationship quality of service and management of complaint handling with patient satisfaction in Regional Hospital Sijunjung. This research is cross sectional study. This research was conducted in April-July 2017 in Regional Hospital Sijunjung. The population in this study were all patients treated in the inpatient ward of Regional Hospital Sijunjung with sample size 106 samples. Sampling technique with consecutive sampling. Data were analyzed univariat by using importance performance analysis (IPA) and bivariate by using chi square test.The results of research known patient satisfaction of service in regional hospitals Sijunjung able to meet patient expectations of 89.01%. A small percentage of respondents (9.4%) stated that the quality of service was poor. Less than half of respondents (29.2%) said the management of complaints handling is not good. There is relationship between service quality and management of complaint handling with patient satisfaction in Regional Hospital Sijunjung (p value <0,05). This study concludes that there are relationship of service quality and management of complaint handling with patient satisfaction. Continuous monitoring and evaluation of service quality through patient satisfaction survey and prompt response service to patient complaints. Keywords: Patient satisfaction, service quality, complaint handling Abstrak RSUD Sijunjung merupakan rumah sakit negeri kelas C, memiliki tantangan dalam peningkatan  mutu pelayanan untuk kepuasan pasien, hal ini karena survey indeks kepuasan masyarakat mengalami penurunan dari tahun 2015-2016 yaitu 43,78% menurun menjadi 40,18%. Penelitian ini bertujuan untuk menganalisis hubungan mutu pelayanan dan manajemen penanganan keluhan dengan kepuasan pasien di RSUD Sijunjung. Penelitian ini merupakan penelitian cross sectional. Penelitian ini dilakukan bulan April-Juli tahun 2017 di RSUD Sijunjung. Populasi dalam penelitian ini adalah semua pasien yang dirawat di ruang rawat inap RSUD Sijunjung dengan jumlah sampel 106 sampel. Teknik pengambilan sampel dengan consecutive sampling. Data dianalisis secara univariat dengan menggunakan importance performance analysis (IPA) dan bivariat dengan menggunakan uji chi square. Hasil penelitian diketahui kepuasan pasien terhadap pelayanan di RSUD Sijunjung mampu memenuhi harapan pasien sebesar 89,01%. Sebagian kecil responden (9,4%) menyatakan mutu pelayanan kurang baik. Kurang dari separoh responden (29,2%) menyatakan manajemen penanganan keluhan kurang baik. Terdapat hubungan mutu pelayanan dan manajemen penanganan keluhan dengan kepuasan pasien di RSUD Sijunjung (p value < 0,05). Penelitian ini menyimpulkan terdapat hubungan mutu pelayanan dan manajemen penanganan keluhan dengan kepuasan pasien. Perlu melakukan monitoring dan evaluasi secara terus menerus terhadap kualitas layanan melalui suvey kepuasan pasien dan layanan cepat tanggap terhadap keluhan pasien Kata kunci : Kepuasan pasien, mutu pelayanan, manajemen keluhan

scholarly journals RELATIONS BETWEEN THE QUALITY OF HEALTH SERVICES WITH OUTPATIENT LOYALTY IN POLY OBGYN RSIA ERIA PEKANBARU IN 2016

1930 ◽  
Vol 7 (02) ◽  
pp. 61-68
Author(s):  
Leon Candra ◽  
Rosi Hairati
Keyword(s):  
Service Quality ◽  
Sampling Technique ◽  
Bivariate Analysis ◽  
Measuring Instruments ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Patient Loyalty ◽  
Cross Sectional Design ◽  
Improve Service Quality

Customer loyalty is a person who buys, especially purchase regularly and repeat edly (Hassan, 2008). The purpose of this study is whet her there is a relationship of health service quality and out patient loyalty of poly OBGYN in RSIA Eria Bunda Pekanbaru 2016. This research method is quantitative analytic observational using cross-sectional design, respondents were out patients of poly OBGYN RSIA Eria Bunda Pekanbaru. The study sample as many as 97 out patients. The sampling technique is purposive sampling. The analysisis univariate and bivariate analysis using Chi-square, measuring instruments used were question naires and computerized data processing. The results showed anassociation between tangibles (p value = 0.046 and POR = 2.9), reliability (p value = 0.007, and POR = 4) and empathy (p value = 0.031, and POR = 3.4) with patient loyalty in the Poly Obgyn RSIA Eria Bunda Pekanbaru. The absence of a relationship between responsiveness (p value = 0.079, and POR = 0.3) and assurance (p value = 0.593, and POR = 1.4) with patient loyalty in the Poli OBGYN RSIA Eria Bunda Pekanbaru. Suggested for RSIA Eria Bunda Pekanbaru need to do the training, disseminating feed back, criticisms, and suggestions of the patien/family and need to think about how to suppress deficiencies in service, equipment (tangible ) to improve service quality, and human resources, that are expected to display the superior it service.

scholarly journals ANALYSIS Analisis Kualitas Pelayanan Profesional Pemberi Asuhan (PPA) Dengan Kepuasan Pada Pasien Rawat Jalan Di Poli Penyakit Dalam

2021 ◽  
Vol 4 (2) ◽  
pp. 9-14
Author(s):  
Rahmania Ambarika
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Care Workers ◽  
Health Workers ◽  
Simple Random Sampling ◽  
P Value ◽  
Cross Sectional ◽  
Care Workers

To create patient satisfaction, the hospital must create and manage a system to obtain more patients and the ability to retain patients. The process of patient care and care is dynamic and involves many Caregiver Professionals (PPA) and involves various service units. There are many problems regarding the lack of satisfaction from health care workers, one of which is service quality of health workers with satisfaction of outpatients at Kartini Hospital, Mojokerto. This study used a quantitative analytic design with a cross sectional approach. The population was all unhospitalited patients who had received services the internal medicine poly at Kartini Hospital, Mojokerto with a total of 156 respondents. The sample used Simple Random Sampling totaling 112 respondents. Independent variables is service quality. The dependent variable is satisfaction. Data analysis using Chi square. . Based on the results of the Test analysis, it shows that the variable that most influences patient satisfaction is the variable service quality with a p-value of 0.008 <0.05, so H0 is rejected and H1 is accepted, so it can be concluded that there is a significant relationship between the quality of health care workers and satisfaction.Understanding the needs and desires of patients is an important factor that affects patient satisfaction. Satisfied patients are a very valuable asset because if patients are satisfied they will continue to use the service of their choice, but if patients are not satisfied they will tell twice as much to others about their bad experience. To create patient satisfaction, hospitals must create and manage a system to obtain more patients and the ability to retain patients by improving the quality of service.

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