scholarly journals KUALITAS PELAYANAN PENGADUAN PENGGUNA JASA PDAM KOTA SURABAYA (Studi tentang tingkat Responsivitas dan Akuntabilitas PDAM dalam memberikan pelayanan pengaduan pelanggan air kotor/bau)

2017 ◽  
Vol 3 (1) ◽  
Author(s):  
Fikri Fatmala
Keyword(s):  
Customer Service ◽  
Distribution System ◽  
Water Distribution ◽  
Clean Water ◽  
Customer Complaints ◽  
Service Water ◽  
Prone Area ◽  
Qualitative Descriptive ◽  
Time Competence ◽  
Descriptive Method

Quality Services User of Service User Pdam City Surabaya (Study on PDAM Responsiveness and Accountability in providing customer service of dirty/smelly water). Settlement in Surabaya city is one of clean water prone area. So far the distribution of clean water is done through home connection obtained from pdam Surya Sembada in Surabaya city, but the service obtained stiil not in accordance with service standard. This study aims to how resposiveness an akuntability PDAM Surabaya city in providing services. The method used in this research is qualitative descriptive method whit focus of public service covering, service procedure, completion time, competence of service providr officer. Research results can be seen that customer complaints service water distribution system that has been implemented well enough about the procedures service, facilities and infrasructure, the competence of serviceprovider. But at this yime the process of workmanship provided by the officer has not been in accordance whit waht is set and the officer so far only responds to all customer complaints but not acted upon. Keyword : service, responsiveness and accountability

Analisis Hidrolis dan Jejak Karbon Jaringan Distribusi Air Bersih di Pulau Kecil Padat Penduduk (Pulau Lengkang Kecil, Kota Batam)

2020 ◽  
Vol 21 (2) ◽  
pp. 227-235
Author(s):  
Muhammad Rizki Apritama ◽  
I Wayan Koko Suryawan ◽  
Yosef Adicita
Keyword(s):  
Water Supply ◽  
Distribution System ◽  
Water Distribution ◽  
Treatment Plant ◽  
Primary Source ◽  
Distribution Networks ◽  
Clean Water ◽  
Island Community ◽  
Dug Wells ◽  
Centralized Wastewater Treatment

ABSTRACTThe clean water supply system network on Lengkang Kecil Island was developed in 2019. A small portion of the community's freshwater comes from harvesting rainwater and dug wells, which are only obtained during the rainy season. The primary source of clean water used by the community comes from underwater pipelines with a daily discharge of 0.86 l/sec. The water supply of the Lengkang Kecil Island community is 74.3 m3/day, with 146 House Connections (HCs) and to serve public facilities such as elementary schools, primary health centers, and mosques. Hydraulic evaluation of clean water distribution using EPANET 2.0 software on flow velocity shows the lowest rate of 0.29 m/s and the highest of 1.21 m/s. The lowest pressure value in the distribution system is 6.94-6.96 m and headloss units in the range 0.08-0.25 m/km. These three criteria are still within the distribution network design criteria (feasible). A carbon footprint can be calculated from each activity from the analysis of the evaluation of clean water distribution networks. The most massive emissions came from pumping activities with 131 kg CO2-eq, followed by emissions from wastewater 62.5 kgCO2-eq. Further research is needed to determine the quality of wastewater and the design for a centralized wastewater treatment plant (IPALT) to improve Lengkang Kecil Island residents' living standards.Keywords: Lengkang Kecil Island, water, EPANET, carbon footprintABSTRAKJaringan sistem penyediaan air bersih pada Pulau Lengkang Kecil dimulai pada tahun 2019. Sebagian kecil air bersih yang digunakan masyarakat berasal dari pemanenan air hujan dan sumur gali yang hanya didapat pada musim hujan. Sumber air bersih utama yang digunakan masyarakat berasal dari pengaliran perpipaan bawah laut dengan debit harian 0,86 l/detik. Kebutuhan air masyarakat Pulau Lengkang Kecil adalah 74,3 m3/hari dengan 146 Sambungan Rumah (SR) serta untuk melayani fasilitas umum seperti sekolah dasar (SD), puskesmas, dan masjid. Evaluasi hidrolis distribusi air bersih dengan menggunakan software EPANET 2.0 terhadap kriteria kecepatan aliran menunjukkan nilai terendah 0,29 m/s dan tertinggi 1,21 m/s. Nilai sisa tekan dalam sistem distribusi adalah 6,94–6,96 m dan unit headloss pada kisaran 0,08–0,25 m/km. Ketiga kriteria ini masih berada dalam kriteria desain jaringan distribusi (layak). Dari analisis evaluasi jaringan distribusi air bersih, dapat dihitung jejak karbon yang dihasilkan dari setiap kegiatannya. Emisi terbesar berasal dari kegiatan pemompaan dengan nilai 131 kgCO2-eq, diikuti dengan emisi yang berasal dari air limbah dengan nilai 62,5 kgCO2-eq. Penelitian lanjutan diperlukan untuk mengetahui kualitas dari air limbah dan desain untuk instalasi pengolahan air limbah terpusat (IPALT) untuk meningkatkan taraf hidup penduduk Pulau Lengkang Kecil.Kata kunci: Pulau Lengkang Kecil, air, EPANET, jejak karbon

scholarly journals DEVELOPMENT OF CLEAN WATER DISTRIBUTION NETWORK SYSTEM IN GENTENG SUB-DISTRICT BANYUWANGI USING EPANET 2.0 PROGRAM

2019 ◽  
Vol 3 (2) ◽  
pp. 172
Author(s):  
Ayu Rahmad Jayanti ◽  
Ririn Endah Badriani ◽  
Yeny Dhokhikah
Keyword(s):  
Discharge Capacity ◽  
Distribution System ◽  
Water Distribution ◽  
Water Discharge ◽  
Distribution Network ◽  
Water Distribution Network ◽  
Public Works ◽  
Network System ◽  
Clean Water ◽  
Simulation Results

The clean water distribution in the Genteng Subdistrict, Banyuwangi Regency is included in the service area of the Zone 1 PDAM tile unit. The 60 liters/second reservoir discharge capacity is obtained from Sumber Umbul Sari in the Glenmore District. The distribution of clean water in Zone 1 is still less than 70% of the area served, as the installed discharge capacity is estimated to be insufficient. In order to achieve the distribution goal, a network system must be developed by adding direct debits and planning a new pipeline. The Epanet 2.0 program simplifies the calculation of pipeline networks by integrating elevation data, network maps, pipeline specification, and load. The analysis of the simulation results was conducted using the Public Works Minister's hydraulic parameter standards 2007. Planning of a distribution network and a cost budget in 2029 were done to estimate the water supply needs and budgets required. The hydraulic simulation results based on the analysis of the pressure of all joints are in accordance with the standard, while the analysis of the velocity in pipe is less standard. The need for water discharge in 2029 is 71.6 liters/second. In Kembiritan Village, the construction of distribution pipes with an additional reservoir unit was planned. The planned pipe dimensions in the development area were 25 mm at 796 meters, 50 mm at 4062 meters, and 75 mm at 1518 meters. The cost of planning a clean water distribution system in 2029 is Rp. 1,431,375,000.00. Distribusi air bersih di Kecamatan Genteng Kabupaten Banyuwangi merupakan wilayah pelayanan Zona 1 PDAM unit Genteng. Kapasitas debit reservoir sebesar 60 liter/detik berasal dari sumber umbul sari di Kecamatan Glenmore. Pendistribusian air bersih di wilayah Zona 1 masih kurang dari 70% wilayah yang terlayani, karena diperkirakan kapasitas debit yang terpasang kurang mencukupi. Untuk memenuhi target pemerataan distribusi perlu pengembangan sistem jaringan dengan penambahan debit dan perencanaan jaringan pipa baru. Program Epanet 2.0 memudahkan dalam perhitungan jaringan perpipaan dengan mengintegrasi data elevasi, peta jaringan, spesifikasi pipa dan debit. Analisis hasil simulasi menggunakan standar parameter hidrolis Permen PU 2007. Perencanaan pengembangan jaringan distribusi dan anggaran biaya pada tahun 2029 guna memperkirakan debit kebutuhan air dan anggaran biaya yang dibutuhkan. Hasil simulasi hidrolis berdasarkan analisis tekanan semua junction telah sesuai standar, sedangkan analisis kecepatan masih di bawah standar. Kebutuhan debit air tahun 2029 sebesar 71,6 Liter/detik. Pengembangan pipa distribusi direncanakan di Desa Kembiritan dengan tambahan satu unit reservoir. Dimensi pipa rencana di wilayah pengembangan digunakan diameter 25 mm sepanjang 796 m, diameter 50 mm sepanjang 4062 m dan diameter 75 mm sepanjang 1518 m. Biaya perencanaan sistem distribusi air bersih tahun 2029 sebesar Rp. 1.431.375.000,00.

scholarly journals RANCANG BANGUN ALAT METERAN AIR PINTAR BERBASIS IoT SEBAGAI PENUNJANG LAYANAN DISTRIBUSI PDAM

2021 ◽  
Vol 4 (1) ◽  
pp. 1-10
Author(s):  
Bayu Saputra ◽  
Slamet Winardi ◽  
Aryo Nugroho
Keyword(s):  
Water Consumption ◽  
Distribution System ◽  
Consumer Satisfaction ◽  
Water Distribution ◽  
Clean Water ◽  
Recording Device ◽  
Test Results ◽  
Human Errors ◽  
The Public ◽  
Consumption Data

Various public service institutions have increasingly improved their service quality. The existing constraints are corrected for the sake of consumer satisfaction. One of the public services is the clean water distribution system at Surabaya water enterprise. The water will be distributed as per the postpaid-metered or prepaid-metered recording user's clean water consumption. Exisitng postpaid-metered or prepaid-metered device in every househould must be checked by field officers regularly. This manual checking often causing problems of human errors. This study applied the Internet of Things (IoT) concept in automatic checking of postpaid-metered and prepaid-metered device in households. The customized and automatic clean water consumption recording device is built using the ESP32 module. The ESP32 will send the rest of the water consumption data to the server (cloud). This method is expected to automate solution and to create better services to the customers. The accuracy of the test results holds error tolerance value of 10.6%, in the test results with units of mL. The device is believed to be able to provide and alternative in water usage recording purpose.

scholarly journals ANALISIS SISTEM DAN PROSEDUR PENGADAAN KAS DAN PEMBAYARAN DANA PENSIUN PADA PT. POS INDONESIA CABANG MANADO

2018 ◽  
Vol 13 (02) ◽  
Author(s):  
Gracia Miranda Putri ◽  
Grace Nangoi ◽  
Stanly Alexander
Keyword(s):  
Distribution System ◽  
Pension Fund ◽  
Pension Funds ◽  
Internal Controls ◽  
Retirement Benefits ◽  
Long Time ◽  
Qualitative Descriptive ◽  
Research Type ◽  
Pension Payments ◽  
Descriptive Method

Pension Funds play a very important role in the development of both economic and social welfare. The Pension Fund is a legal entity that manages and operates a program that promises retirement benefits. Implementation of cash procurement and pension fund payment at PT. Pos Indonesia Branch Manado can be done easily and does not take a long time because it uses a good system and procedures, and can illustrate how the implementation of internal controls on the procurement of cash and pension payments. The research method used in this thesis research is descriptive method whose purpose every data collected is analyzed and then drawn a conclusion and research type used is qualitative descriptive. The results obtained that the system and procedures of cash procurement and payment of pension funds at PT. Pos Indonesia Branch Manado runs well, in accordance with established standards, and is supported by the Fund Distribution system. Implementation of internal controls on the system and procedures of cash procurement and payment of pension funds at PT. Pos Indonesia Branch Manado has been run well because it is implemented in accordance with standard operating policy guidelines procedures and policies of directors.Keywords: System and Procedure, Cash Procurement, Pension Fund Payment.

scholarly journals ANALISIS SISTEM DISTRIBUSI PRODUKSI AIR DAN STRATEGI UNTUK PENURUNAN LOSSES PADA PDAM TIRTA MEULABOH KABUPATEN ACEH BARAT

2016 ◽  
Vol 2 (2) ◽  
Author(s):  
Fitriadi Fitriadi ◽  
Andi Yusra
Keyword(s):  
Strategic Planning ◽  
Distribution System ◽  
Water Distribution ◽  
Treatment Plan ◽  
Production Capacity ◽  
Developing Strategy ◽  
Ideal Condition ◽  
Clean Water ◽  
The People ◽  
Low Coverage

PDAM Tirta, Meulaboh, West Aceh District, WTP Lapang, is a regional company which gives clean water service to the people of Meaulaboh, West Aceh District. The capacity of production of PDAM Tirta, Meulaboh, West Aceh District WTP Lapang, was 80 liters/second, but during the system of distribution, it lost water at the average of ± 47.95% and the coverage of service of 39.06%. This condition was still under the ideal condition, that is, the loss of ≤ 20 and the coverage of service was ≥ 60%.The aim of the research was to find the design of increasing the production capacity in order to increase the coverage of service and formulate the strategy to increase the production capacity in water distribution system. Based on the analysis, it could be concluded that the low coverage of service occurred because the people’s need for water at Meulaboh increased along with the increase in population. Another factor was the facility of distribution network and the production installation was already old so that a lot of water got lost.Based on the projection of the number of population, using Geometric Method, it was found that the number of population at Meulaboh in the early of the current year of 2012 was 58,645 and at the end of the current year of 2021 was 71,894 with the level of the growth rate was 2.29%. The total need for water by the people of Meulaboh in the early current year of 2012 was 5,499,731 liters/day (63.65 liters/second), and at the end of the current year of 2021 was 9,920,712 liters/day (14.82 liters/second). Based on the data analysis, it was found that the increase of the planned production capacity was 115 liters/second. The strategic planning in supporting the increase of the production capacity of PDAM Tirtanadi, Meulaboh, West Aceh District, WTP Lapang was the strategic planning for decreasing the loss of clean water, the developing strategy for clean water supply system., the strategy for increasing production capacity, and the strategy for increasing the quality of water.Keywords: Water Treatment Plan, Production Capacity, Increasing the Capacity, Population Projection.

scholarly journals PENINGKATAN PERAN WANITA TERHADAP PENANGGULANGAN BENCANA BANJIR DI KAWASAN RAWAN BENCANA BANJIR KABUPATEN SERANG

GeoEco ◽  
2018 ◽  
Vol 4 (1) ◽  
Author(s):  
Mudmainah Vitasari ◽  
Fuja Siti Fujiawati
Keyword(s):  
Disaster Management ◽  
Flood Disaster ◽  
Disaster Mitigation ◽  
Prone Area ◽  
Qualitative Descriptive ◽  
Management Effort ◽  
Mitigation Effort ◽  
Tropical Climates ◽  
Descriptive Method

<p>Floods are an inevitable event for countries with tropical climates such as Indonesia. Floods can hit anything and everything in the flood-prone areas that allow the emergence of disasters in the form of material losses and casualties. Women who belong to the "vulnerable" do have limitations but with an awareness of their limitations, women who have the potential to make themselves. Women can increase capacity very quickly. The purpose of this research is to formulate Fixed Procedure (PROTAP) from flood disaster for women in disaster-prone area of the flood of Serang regency. This research uses a qualitative descriptive method with simple RnD with sample of the woman in the disaster-prone area of flood of Regency of Serang counted 40 people which randomly. Intake of data with instruments of knowledge, attitude and preparedness. Instruments that can be used as guidance for PROTAP formulation. The result of this research is not yet given the role of woman in disaster management effort which not yet have ability more (disaster capacity). The knowledge needed is knowledge and experience of flood disaster that occurred in Serang prone area of flood. Women's attitude and preparedness will be built on the knowledge of women that have been developed. Attitudes and preparedness can be developed by providing a role in any flood disaster mitigation effort. This research can be certified for everyone in any disaster management effort that can be used in PROTAP that can be used as a guide for women in the effort to overcome the flood disaster in the surrounding environment.</p><p>Keywords: disaster prone woman, disaster management, flood</p>

scholarly journals Analisis Sistem Distribusi Air Bersih di Perumahan Ciomas Permai Kabupaten Bogor Jawa Barat

2021 ◽  
Vol 6 (2) ◽  
pp. 107-120
Author(s):  
Kiki Rizky Fauziah ◽  
Nora Pandjaitan ◽  
Titiek Ujianti Karunia
Keyword(s):  
Data Analysis ◽  
Distribution System ◽  
Distribution Systems ◽  
Water Distribution ◽  
Water Distribution System ◽  
Water Distribution Systems ◽  
Secondary Data ◽  
Clean Water ◽  
Customer Requirements

Water distribution systems are often problematic in terms of quantity, pressure, continuity and quality. The research aimed to analyze water distribution system of PDAM Tirta Kahuripan Kabupaten Bogor in Ciomas Permai Residence. The research was conducted by collecting primary and secondary data. Analysis of clean water distribution system was carried out using the EPANET 2.0. Ciomas Permai Residence was located in zone 6 of PDAM Tirta Kahuripan servive areas. The result showed that the quality of the distributed water was in accordance with the applicable standard and continuous for 24 hours even though there were significant discharge differences during peak hours. Based on the measurement on Sunday and Monday, the minimum discharge were 14.4 l/sec and 13.8 l/sec respectively, higher than customer requirements of 7.34 l/sec, The water distribution pressure ranged from 0.7 - 1.35 bar. The result of clean water distribution simulation using EPANET 2.0 showed that the velocity of water and headloss were not accordance with the applicable standards.

scholarly journals Evaluation of Reservoir performance Clean Water Distribution in Putat Gede Graha Family

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Jonah Swanata ◽  
M Ikhsan Setiawan
Keyword(s):  
Distribution System ◽  
Water Distribution ◽  
Water Distribution System ◽  
Treatment Plant ◽  
Water Treatment Plant ◽  
Network System ◽  
Clean Water ◽  
Reservoir Performance ◽  
Piped Water ◽  
Living Things

Water is one of the natural resources that is very important for the life of living things, and even becomes the main life for humans. With the existing treatment system and piping network system, Surya Sembada PDAM is expected to be able to meet the community’s clean water needs in Surabaya city. One og crucial things is the performance of reservoir in piped water distribution system from the clean water treatment plant. This study aims to evaluate the reservoir performance of the Surabaya PDAM, specifically the performance of Putat Gede reservoir, which is a distribution reservoir that serves the distribution of clean water to Graha Family Surabaya city. In this study Epanet 2.0 software was used as a hydrodynamic modelling tool. Based on the simulation result, at peak hours 07.00 a.m. reservoir Putat Gede is able to serve the community’s clean water needs. The farthest node has the lowest pressure of 15,45 m, and the lowest water level of the reservoir Putat Gede occurs at 09.00 a.m. which is 3 m. In general, the reservoir is still able to meet community’s clean water needs, especially during peak hours.

scholarly journals PENGEMBANGAN DESA WISATA CIKOLELET BERBASIS MASYARAKAT DI DESA CIKOLELET KECAMATAN CINANGKA KABUPATEN SERANG BANTEN

2020 ◽  
Vol 6 (1) ◽  
pp. 67
Author(s):  
Bagus Saifullah Agung Gumelar
Keyword(s):  
Profit Sharing ◽  
Community Empowerment ◽  
Clean Water ◽  
Economic Sector ◽  
Tourist Attractions ◽  
Inhibiting Factors ◽  
Inhibiting Factor ◽  
Qualitative Descriptive ◽  
The Government ◽  
Descriptive Method

Development of tourist villages as an effort to reduce poverty. This study amis, i.e: 1) To identify the process of developing Cikolelet Tourism Village, 2) to analyze are the benefits of Cikolelet Tourism Village for the community's economy? 3) to describe the supporting and inhibiting factors in community empowerment efforts through the development of Cikolelet Tourism Village. In this study using a qualitative descriptive method, because it wants to describe the object of research based on the facts that occur in the research place. For data collection techniques using observation, interviews, and documentation. The conclusion from the researcher is that the process of developing Cikolelet Tourism Village is carried out in collaboration with the Serang Regency Tourism Office, the Banten Province Tourism Office and the STP Trisakti College. From this process, there are benefits from the economic sector in tourism activities with a profit sharing system for LMDH/managers by 40%, Perhutani 40% and BUMDES 20%, while from the surrounding community they get income from the shop sector (UMKM). However, there is a need for supporting factors, namely assistants in facilitating training program activities that are very supportive of the development of Cikolelet Tourism Village, and the need for the government to improve accessibility to leading tourist attractions in Cikolelet Village. The inhibiting factor is the unavailability of clean water sources in some of the leading natural attractions in Cikolelet Village, such as Cibaja Peak and Pilar, so that the community still has to work together to bring clean water to meet the tourists' facilities.

scholarly journals EVALUASI KINERJA RESERVOIR PADA JARINGAN DISTRIBUSI AIR BERSIH IPA I PDAM BANDARMASIH

2018 ◽  
Vol 4 (2) ◽  
Author(s):  
Elma Sofia ◽  
Rony Riduan ◽  
Endrico Pratama
Keyword(s):  
Water Treatment ◽  
Distribution System ◽  
Water Distribution ◽  
Treatment Plant ◽  
Water Distribution Network ◽  
Water Treatment Plant ◽  
Clean Water ◽  
Reservoir Performance ◽  
Piped Water ◽  
Regional Water

Air bersih merupakan kebutuhan dasar bagi manusia, sehingga pemenuhan kebutuhan air bersih merupakan hal yang wajib diperhatikan oleh PDAM (Perusahaan Daerah Air Minum) sebagai pihak terkait.  Dengan sistem pengolahan dan sistem jaringan perpipaan yang ada, PDAM Bandarmasih diharapkan mampu untuk memenuhi kebutuhan air bersih masyarakat yang ada di kota Banjarmasin.  Salah satu hal yang perlu diperhatikan adalah kinerja reservoir pada sistem distribusi perpipaan air bersih dari Instalasi Pengolahan Air Bersih (IPA) sampai kepada masyarakat. Penelitian ini bertujuan mengevaluasi kinerja reservoir PDAM Bandarmasih, khususnya kinerja reservoir S. Parman yang merupakan reservoir distribusi yang melayani distribusi air bersih ke zona 1 dan zona 4 wilayah layanan IPA (Instalasi Pengolahan Air) I PDAM Bandarmasih.  Pada penelitian ini digunakan perangkat lunak Epanet 2.0 sebagai alat bantu pemodelen hidrodinamika sistem distribusi air bersih.  Berdasarkan hasil simulasi dengan menggunakan Epanet 2.0, pada saat jam puncak 06.00 reservoir S. Parman mampu melayani kebutuhan air bersih masyarakat dan node terjauh mempunyai tekanan terendah 11,21 m dengan tinggi muka air terendah reservoir S. Parman terjadi pada jam 09.00 yaitu 0,75 m. Secara umum, reservoir masih mampu memenuhi kebutuhan air bersih pelanggan khususnya pada saat jam puncak. Kata kunci: Epanet, jaringan distribusi air bersih, PDAM, reservoir.   Clean water is a basic need for humans, requirement of clean water is considered important by the PDAM (Regional Water Company) as a related party. With the existing treatment system and piping network system, Bandarmasih PDAM is expected to be able to meet the community's clean water needs in Banjarmasin city. One of crucial things is the performance of reservoir in piped water distribution system from the Clean Water Treatment Plant.This study aims to evaluate the reservoir performance of the Bandarmasih PDAM, specifically the performance of S. Parman reservoir, which is a distribution reservoir that serves the distribution of clean water to zone 1 and zone 4 of the Water Treatment Plant (IPA) I PDAM Bandarmasih. In this study Epanet 2.0 software was used as a hydrodynamic modelling tool. Based on the simulation results, at peak hours 06.00 a.m. reservoir S. Parman is able to serve the community's clean water needs. The farthest node has the lowest pressure of 11.21 m, and the lowest water level of the reservoir S. Parman occurs at 09.00 a.m. which is 0.75 m. In general, the reservoir is still able to meet community's clean water needs, especially during peak hours. Keywords: reservoir, clean water distribution network, Epanet, PDAM

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