scholarly journals ANALISIS KEPUASAN PELANGGAN LABORATORIUM KLINIK PADA UNIT PELAKSANA TEKNIS DINAS LABORATORIUM KESEHATAN DAERAH KOTA BOGOR

2018 ◽  
Vol 3 (2) ◽  
pp. 99
Author(s):  
Giri Winawirawan ◽  
R. Akhmad Munjin ◽  
Irma Purnamasari
Keyword(s):  
Patient Satisfaction ◽  
Customer Satisfaction ◽  
City Government ◽  
Maintenance And Repair ◽  
Increase Patient Satisfaction ◽  
Parking Lot ◽  
General Data ◽  
Blood Specimens ◽  
Office Employees ◽  
Test Result

The purpose of this study are:  1) to describe how customer satisfaction of clinic lab of Technical Implementing Units Labkesda of Bogor City, 2) to know what obstacles that influence satisfaction factors of UPTD clinic lab. 3) to know any effort to give satisfaction of lab clinic customers in UPTD Labkesda of Bogor City.The method used in this research is descriptive qualitative that is to get the description of services in UPTD Labkesda by direct interview with respondents: Head of UPTD of labkesda, Sub division of Administration. Meanwhile for customer is given questionnaire about general data, experience and expectation after they become patients of UPTD Labkesda. In this study is the patient population as many as 238 people who visit each month. The samples taken based on Taro Yamane formula are 70 respondents as samples.The results of the analysis can be seen from the interviews from the head of UPTD Labkesda, administrative head office, employees and respondents obtained the majority of customer satisfaction UPTD Labkesda are good although there are many gaps between the expectation and reality in terms of customer satisfaction so that UPTD Labkesda tobe better and satisfy the consumers. Based on interviews and questionnaires were constrained things that become obstacles in satisfying the patient, among others, in terms of registration is still doing manually, reporting results or certificates of the test is still manual so that there are many mistakes, the collection of blood specimens that narrow, security and comfort of the space that is perceived as inadequate seen from the condition of many buildings collapsed, the examination parameters are less in number so as to reduce patient satisfaction, equipment conditions are relatively old when the completion of work that does not match, toilets that are less clean, the presence of an officer who sometimes is not in place, the parking lot that does not available, and the price issue to be paid because can not use the BPJS card.In order to increase patient satisfaction are suggested to UPTD Labkesda of Bogor City to use laboratory information system so that from registration to out of test result can minimize error using adequate software, existence of action to undisciplined employees, adaptation to city government of bogor to spend fund for maintenance and repair facilities and infrastructure that exist so as to increase customer satisfaction.Keywords: Customer, Customer Satisfaction, Satisfaction

Electronic Messaging for Gonorrhea and Chlamydia Test Result Notification, Improving Treatment and Patient Satisfaction

2021 ◽  
Vol Publish Ahead of Print ◽  
Author(s):  
Mohammad M. Rahman ◽  
Chaquetta Johnson ◽  
Martha Whyte ◽  
Joy Ewell ◽  
Anna B. Cope ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Electronic Messaging ◽  
Test Result

scholarly journals Influence of healthcare institution managers' proactive approach to communication activities on patient satisfaction

2010 ◽  
Vol 67 (4) ◽  
pp. 267-271 ◽  
Author(s):  
Vinka Filipovic ◽  
Slavica Cicvaric ◽  
Velimir Stavljanin ◽  
Vesna Damnjanovic ◽  
Zoran Radojicic ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Customer Satisfaction ◽  
Public Relations ◽  
Positive Attitude ◽  
Healthcare Services ◽  
Healthcare Institution ◽  
Healthcare Sector ◽  
Ratio Test ◽  
Main Research ◽  
Proactive Approach

Background/Aim. Over the recent years customer satisfaction program as a tool for patient satisfaction has been recognized as an important issue in healthcare services. The aim of this preliminary study was to explore an influence of healthcare institution managers' approach and attitudes to marketing and public relations activities (communication activities), in the context of implementation of customer satisfaction programs, on patient satisfaction. Methods. The study was conducted among managers from different state-owned healthcare institutions (healthcare centers, clinics, hospitals) in Serbia. The structured questionnaire form, comprising both open and closed questions, was used as a main research tool. The total number of sent questionnaires was 120; 56 questionnaires were sent back, while 49 of them were valid. Results. It was shown that 42.9% of healthcare institutions apply proactive media approach, and that 35.7% of the organizations have a person who, besides his/her basic engagements, performs activities connected with marketing and public relations. Using Chi-square likelihood ratio test it is confirmed that these activities have a significant role in supporting customer satisfaction program implementation (p < 0.05). The results showed that in 69.4% cases, positive attitude of healthcare institutions managers toward marketing and public relations activities had positive influence on patient satisfaction (p < 0.05). Conclusion. Managers in healthcare sector in Serbia who used proactive approach toward media and who had already institutionalized communication activities with external stakeholders have a positive attitude to implementation of customer satisfaction program. Furthermore, managers' attitude toward communication activities has influence on patient satisfaction.

scholarly journals Implementation of the general principles of creating an information environment for the maintenance and repair of ship mechanisms in the Electronic Product Passport

2021 ◽  
pp. 54-59
Author(s):  
Е.Г. Бурмистров ◽  
Е.А. Давыдов ◽  
А.Б. Корнев ◽  
Е.П. Роннов
Keyword(s):  
Decision Making ◽  
Product Life Cycle ◽  
Information Environment ◽  
Maintenance And Repair ◽  
Registration Data ◽  
Electronic Product ◽  
Stage 4 ◽  
Passport Data ◽  
General Data ◽  
Main Components

В статье рассматриваются принципы формирования информационной среды обслуживания судовых механизмов. Показывается перспективность разработки для этих целей и ведения с актуализацией на всех основных этапах жизненного цикла изделия его Электронного паспорта. Обосновывается структура паспорта, включающая три основных составляющих: 1. Состояние изделия; 2. Эксплуатационный журнал; 3. История изделия и структура обслуживающей такой паспорт базы знаний, включающей в свою очередь следующие основные группы данных: 1) общие данные; 2) данные для принятия решений на этапе ремонта; 3) критерии для принятия решений на этапе эксплуатации; 4) регламенты. Отмечается, что обеспечение действительности данных Электронного паспорта должен осуществляться через единый Регистрационный центр, функции которого сводятся к проверке наличия регистрационных данных и их целостности, хранению последних действительных копий электронных паспортов изделий и хранению данных о этих паспортах. The article deals with the principles of formation of the information environment for the maintenance of ship mechanisms. the prospects of development for these purposes and maintenance with updating at all main stages of the product life cycle of its electronic passport are shown. The structure of the passport, which includes three main components, is justified: 1. Product status; 2. Operational log; 3. Product history and structure of the knowledge base serving such a passport, which in turn includes the following main data groups: 1) general data; 2) data for decision-making at the repair stage; 3) criteria for decision-making at the operational stage; 4) regulations. It is noted that ensuring the validity of Electronic Passport data should be carried out through a single Registration Center, whose functions are limited to checking the availability of registration data and their integrity, storing the latest valid copies of electronic product passports and storing data on these passports.

scholarly journals A Physician’s Perspective on What Works (and Doesn’t) for Telemedicine

2018 ◽  
Vol 1 (4) ◽  
Author(s):  
Timothy Porter
Keyword(s):  
Patient Satisfaction ◽  
Cost Effective ◽  
Standard Of Care ◽  
Increase Patient Satisfaction ◽  
On Demand ◽  
What Works ◽  
Physician’S Perspective

No abstract available. Editor’s note: As patients start to demand access to telemedicine,1 it is imperative for physicians to understand how to make these types of appointments available in their practice. Without telemedicine adoption as a standard of care, physicians run the risk of losing patients to on-demand telemedicine organizations. Through telemedicine, not only do patients get a more convenient and cost-effective experience, providers have the opportunity to grow their practice and increase patient satisfaction. In this article, Dr. Timothy Porter, a community pediatrician in Chicago, shares his perspective.

scholarly journals Analisis Kepuasan Wisatawan Terhadap Produk Wisata dan Strategi Pengembangan DTW Telaga Wopersnondi Biak Timur

2020 ◽  
Vol 8 (2) ◽  
pp. 291
Author(s):  
Hans S. M. Salakory ◽  
Febby Sonya Matulessy ◽  
Yansen M. I Saragih
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Research Problem ◽  
The Road ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Level Of Satisfaction ◽  
Analysis Technique ◽  
Great Hope ◽  
Parking Lot

Visitors of Wipersnondi Lake had great hope of fulfilling their comfort when they arrived at the tourism sites, in fact the performance felt by visitors cannot satisfy all the expectations of visitors and had  impact  on their satisfaction and convenience. This study aims to determine the level of satisfaction of tourist visitors to the availability of elements of tourism products, and to find out its developments strategy. To answer the research problem, the analysis technique used is Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA). The results of research based on CSI show that visitors are not satisfied with the performance of tourism products at Wopersnondi Lake.  Based on the results of the IPA analysis, the main priorities for tourism development in Wopersnondi Lake are increasing affordability and opening of public transport routes, improving cleanliness and increasing the number of toilets, specifically at the lake location, providing road directions to the location, and building health facilities like public health centers around Wopersnondi Lake. Furthermore, the unique aspects of  Wopersnondi Lake that must be maintained are the beautiful view at the tourist location, the comfort of the tourist attraction, the coolness, the cleanliness, the quality of the road to the lake, the parking lot area, and the availability of trash cans are things that have actually been felt and have created comfort and  good experience for visitors to Wopersnondi Lake.  This development must support the development of other tourism products.. Key Word : Importance  Performance  Analysis, Customer Satisfaction Index.

scholarly journals Social Responsibility and Marketing Impact on Hospital Business Sustainability: Lesson from Indonesia

2020 ◽  
pp. 21-35
Author(s):  
Frinda Susanto ◽  
Farida Jasfar ◽  
Hamdy Hady ◽  
Robert Kristaung
Keyword(s):  
Corporate Social Responsibility ◽  
Patient Satisfaction ◽  
Customer Satisfaction ◽  
Social Responsibility ◽  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Business Sustainability ◽  
Corporate Social ◽  
Positive Effect

This research empirically examines the influence of corporate and employee social responsibility, customer satisfaction, trust, and loyalty, and sustainable business variables. The methods of this study using Partial Least Square-Structural Equation Modelling with hypothesis testing. Hospitals listed on the Indonesia Stock Exchange that carry out corporate social responsibility (CSR) were used as study objects. The number of samples collected was 96 respondents. The result showed although employee social responsibility (ESR) has a positive effect on customer satisfaction and trust, it has no significant impact on business sustainability. Likewise, patient satisfaction has a positive effect on loyalty, yet it has no significant impact on business sustainability. Trust has a positive effect on patient loyalty and business sustainability. The research novelty is corporate social responsibility as a determinant of business sustainability, as both an independent and mediating variable, including the employee social responsibility. Patient trust plays a vital role as a mediator between patient satisfaction and loyalty. Ethics has the highest contribution to CSR, furthermore, employee social responsibility and measurement are valid for marketing studies.

scholarly journals The Effect of Trust and Service Quality Toward Patient Satisfaction with Customer Value as Intervening Variable

2016 ◽  
Vol 7 (2) ◽  
pp. 157
Author(s):  
Netty Laura
Keyword(s):  
Patient Satisfaction ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Value ◽  
Research Method ◽  
Sampling Technique ◽  
Statistic Analysis ◽  
Unit Of Analysis ◽  
Laboratory Installation ◽  
Purposive Sampling

The research was conducted at Laboratory Installation RSPI of Prof. Dr. Sulianti Saroso (RSPI-SS). Unit of analysis was patients of Medical Check Up in Laboratory Installation of RSPI-SS which is located in Sunter, North Jakarta. The samples of this research were 93 patients from 121 populations; the research method was purposive sampling technique. The instrument of statistic analysis was through PLS 3.0 which was used to test the hypothesis. The research finds seven hypotheses as the results. They are variable of trust which affects customer satisfaction positively but does not significantly affect to customer satisfaction, variable of trust which affects customer satisfaction negatively but significantly affects the customer value, variable of service quality which affects to customer satisfaction positively and significantly, variable of service quality which affected to customer value positively and significantly, variable of customer value which affects positively and significantly to customer satisfaction, intervention of customer value on the trust to customer satisfaction which affects negatively and significantly, and intervention of customer value on service quality to customer satisfaction which affects positively but not significantly.

A Recent Systematic Review on Simulation Modeling and Emergency Departments

2019 ◽  
pp. 1232-1264
Author(s):  
Soraia Oueida ◽  
Seifedine Kadry ◽  
Pierre Abi Char
Keyword(s):  
Systematic Review ◽  
Emergency Department ◽  
Patient Satisfaction ◽  
Quality Of Care ◽  
Simulation Modeling ◽  
Recommended Care ◽  
Recent Systematic Review ◽  
Increase Patient Satisfaction ◽  
System Review

Healthcare, being a complex and huge system, suffers from low quality of care delivered to arriving patients. The quality of care depends on the patient's condition and the availability of hospital's resources. Therefore, many authors have studied the problems faced by such systems and emphasized in their articles the importance of a system review for better performance. In healthcare, different departments interact with each other in order to deliver a certain service to arriving patients and provide the recommended care. In particular, the emergency department (ED) is proven to be the busiest unit of the hospital; thus, the exiting problems and recommended solutions are highlighted in this study by a literature systematic review. The main goal of this article is to study the problems that EDs face nowadays and how simulation modeling can interfere in order to alleviate these problems, propose corresponding solutions and increase patient satisfaction.

scholarly journals Motorcycle Parking Design with Simulation Approach Case Study: Rusunawa Penjaringan Sari 3, Surabaya

2018 ◽  
Vol 215 ◽  
pp. 01008
Author(s):  
Yohanes R. Krisnanda ◽  
Indri Hapsari ◽  
Jerry A. Arlianto ◽  
Anton J. Tjahjoanggoro ◽  
Markus Hartono ◽  
...  
Keyword(s):  
City Government ◽  
Parking Space ◽  
Simulation Approach ◽  
Parking Lot ◽  
Directorate General ◽  
Dimension 2

Rusunawa Penjaringan Sari 3 is flats owned by Surabaya City government with capacity 99 units. The current motorcycle parking lot has a total area 185.61 m2 and the parking slot dimension is 2 m X 0.7 m. It can accommodate 100 until 145 motorcycles. This limitation space makes motorcycles must park randomly and irregularly, such as parking at the space for people walking and parking in parallel that can block a motorcycle that wants to go out. Improvements that we did for parking layout in this research is based on parking standard, published by Indonesia Directorate General of Land Transportation. Each motorcycle has parking alternative slot dimension 2 mx 0.85 m and the aisle width is 1.6 m and double way. Using simulation approach by ProModel, we developed 4 alternatives and compared them. The average time for residents to de-park until leave from parking space motorcycles decreased from 56.118 seconds to 17.342 seconds (alternative 1), 17.2273 seconds (alternative 2), 21.986 seconds (alternative 3), and 17.242 seconds (alternative 4).

Sign in / Sign up

Export Citation Format

Share Document