scholarly journals PENGARUH RELATIONSHIP QUALITY TERHADAP LOYALITAS NASABAH TABUNGAN SIKOCI PADA BANK NAGARI CABANG SOLOK

2019 ◽  
Author(s):  
Beni Eka Yanti ◽  
Aminar Sutra Dewi
Keyword(s):  
Relationship Quality ◽  
Social Cohesion ◽  
Customer Loyalty ◽  
Quantitative Research ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Coefficient Of Determination ◽  
Validity And Reliability ◽  
Analysis Technique

The purpose of this study was to determine and analyze the influence relationship quality that consists of trust, satisfaction, perception, communication, and social cohesion on customer loyalty Savings Sikoci at Bank Nagari Branch Solok. Type of research is quantitative research. The sample size used was 100 customers Sikoci Savings in Bank Nagari Branch Solok. Data analysis technique used is in the form of research instrument test the validity and reliability test, descriptive analysis, the classical assumption test, multiple linear regression analysis, F test, t test and coefficient of determination. Research conducted generating trust, satisfaction, perception, communication, and social cohesion significant effect on customer loyalty Savings Sikoci at Bank Nagari Branch Solok because t value trust (2,006), satisfaction (2.254), perception (2,308), communications (2,056), and social cohesion (2.030) > t table 1.984. The amount of influence relationship quality variable that consists of trust, satisfaction, perception, communication, and social cohesion describes customer loyalty Savings Sikoci at Bank Nagari Branch Solok was 51.1% and 48.9% explained by other variables such as quality of service, and marketing mix, etc

scholarly journals Pengaruh Kualitas Pelayanan Dan Promosi Terhadap Kepuasan Pelanggan OVO (Studi Kasus Pada Mahasiswa STIE Eka Prasetya)

2020 ◽  
Vol 6 (2) ◽  
pp. 9-20
Author(s):  
Muammar Rinaldi
Keyword(s):  
Regression Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Personal Selling ◽  
Multiple Linear Regression Analysis ◽  
Coefficient Of Determination ◽  
Validity And Reliability ◽  
Quantitative Descriptive

The purpose of this study is to determine the effect of Service Quality and Promotion on OVO Customer Satisfaction. The research methodology used is quantitative descriptive method, the unit of analysis in this study is STIE Eka Prasetya and the observation unit is students from STIE Eka Prasetya. The population in this study were 993 respondents from STIE Eka Prasetya. The technique of determining the number of samples used in this study is the Slovin formula and amounted to 91 respondents. The research method used is the technique of data collection through the distribution of questionnaires that conducted systematically based on research objectives. The analytical method used to solve problems and prove hypotheses is descriptive analysis and regression analysis. This analysis includes validity and reliability, classic assumption tests, multiple linear regression analysis, hypothesis testing through t and F tests, and the coefficient of determination (R2) test. The results of the t test show that the variable Service Quality has a positive and significant effect on OVO Customer Satisfaction, and the Promotion variable has a positive and significant effect on OVO Customer Satisfaction. The results of the F test show that the Service Quality and Promotion simultaneously effect the Customer Satisfaction. The result of coefficient of determination test results (R2) shows that Customer Satisfaction was effected by Service Quality and Promotion variables, while the remaining is explained by other variables such as perception, digital marketing and personal selling that are not discussed in this study.

scholarly journals ANALISIS PENGARUH PENGANGGURAN DAN INFLASI TERHADAP KEMISKINAN DI SUMATERA UTARA TAHUN 2009-2017

2020 ◽  
pp. 202-208
Author(s):  
Vania Grace Sianturi
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Linear Regression ◽  
Research Method ◽  
Quantitative Research ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Coefficient Of Determination ◽  
Analysis Technique

This study aims to provide empirical evidence of the influence of unemployment and inflation for poverty. The type of data used in this study is primary data with quantitative research method using multiple linear regression analysis technique and test hypotheses processed with Eviews 10. The result of data analysis showed that unemployment and inflation has a significant impact on the poverty. Seen from coefficient of determination that unemployment and inflation for poverty affect 63.95%, while the remaining 36.05% influenced by the others thay not included in this research.

scholarly journals PENGARUH KUALITAS PELAYANAN DAN BRAND IMAGE TERHADAP LOYALITAS PENGGUNA SRIWIJAYA AIR DI BANDARA INTERNASIONAL KUALANAMU MEDAN

Jurnal IPTA ◽  
2021 ◽  
Vol 9 (1) ◽  
pp. 153
Author(s):  
Citra Yanti Pakpahan ◽  
I Wayan Suardana ◽  
I Made Kusuma Negara
Keyword(s):  
Service Quality ◽  
Brand Image ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Study Data ◽  
Coefficient Of Determination ◽  
Validity And Reliability ◽  
Literature Study ◽  
International Airport

The purpose of this study is to study the majority of service quality and brand image of the service user loyalty offered by Sriwijaya air. The determination of the sample in this study used a purposive sampling method of 250 respondents. Data collection techniques using questionnaires, and literature study. Data analysis techniques in this study were descriptive analysis, multiple linear regression analysis, validity and reliability, comparative analysis, hypothesis testing, and coefficient of determination analysis using SPSS version 18.0.The results of this study indicate the quality of service and brand image on the loyalty of service users who are supported by Sriwijaya Air at Kualanamu International Airport, Medan, which is stated to have a significant and partially significant effect simultaneously with a value of 72.2%. For service quality variables get the results of analysis with a t test of 7.140 and brand image of 3.809. The data of this study were obtained from distributing online questionnaires to respondents who had used Sriwijaya Air at Kualanamu International Airport, Medan.

scholarly journals Implementasi Investasi Hijau dan Strategi daya Saing Hijau Terhadap Green Banking di Kota Surakarta

2019 ◽  
Vol 16 (2) ◽  
pp. 53
Author(s):  
I Gusti Putu Diva Awatara ◽  
Anwar Hamdani
Keyword(s):  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Coefficient Of Determination ◽  
Validity And Reliability ◽  
Competitive Strategies ◽  
Business Programs ◽  
Analysis Technique ◽  
High Concern ◽  
Green Investment

The implementation of green banking principle is reflected in a series of initiatives for the community program, community development and business programs, and encourages investment in more responsible businesses as a form of Bank's high concern for the environment. This study aims to analyze Green Investment, and Green Competitive Strategies that have an impact on the implementation of Green Banking in Surakarta City. This research was a survey conducted on bank customer in Surakarta City. The sample in this study was 75 respondents. Data collection methods use in this study were questionnaire and observation. The analysis technique used includes the test of the research instrument, namely the validity and reliability test; classic assumption test include: heteroscedasticity, autocorrelation, normality and multicollinearity test. Hypothesis test is done by using multiple linear regression analysis, t test, F test and analysis of the coefficient of determination (R2). The results of this study indicate that green investment and green competitive strategies have an impact on the implementation of green banking in Surakarta City. The variable that has the greatest impact is Green Competitive Strategies.

scholarly journals PENGARUH BRAND IMAGE TERHADAP LOYALITAS PELANGGAN DI TOKO OLEH-OLEH MALANG STRUDEL

Jurnal IPTA ◽  
2018 ◽  
Vol 6 (1) ◽  
pp. 70
Author(s):  
Reza Palevi ◽  
Luh Gede Leli Kusuma Dewi ◽  
Putu Agus Wikanatha Sagita
Keyword(s):  
Customer Loyalty ◽  
Quantitative Research ◽  
Brand Image ◽  
Rapid Development ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Test Method ◽  
Brand Association ◽  
Analysis Technique ◽  
Quantitative Descriptive

This study aims to determine the effect of brand image to customer loyalty in Malang Strudel Souvenir Store. The rapid development of Malang Strudel is the foundation of this research. In this study, the customer is tourist who visiting Malang and shopping for souvenirs at Malang Strudel Souvenir Store. This research uses quantitative descriptive data analysis technique using SPSS ver. 20 for Windows. Data were collected by distributing questionnaires to 166 respondents.This research is quantitative research using reliability test method, validity test, classic assumption test, correlation analysis, coefficient determination test, multiple linear regression analysis, t test, and f test. The variables used in this research are the strength of brand association (X1), uniqueness of brand association (X2), brand association advantage (X3) as independent variable and Customer Loyalty (Y) as dependent variable.The result of this research is strength of brand association (X1) and favorability of brand association (X3) have positive and significant influence, while uniqueness of brand association (X2) has positive and insignificant effect. Simultaneously, strength of brand association (X1), uniqueness of brand association (X2), and favorability of brand association (X3) that make up the brand image, have an impact on customer loyalty. A total of 54.1% of customer loyalty can be explained by variable strength, uniqueness, and favorability. While the rest of 45.9% customer loyalty can be explained by other variables that have not been studied in this research.

scholarly journals The Effect Of Work Environment and Discipline of Work on Performance Of Employees

2021 ◽  
Vol 10 (1) ◽  
pp. 66
Author(s):  
Veramika Sembiring
Keyword(s):  
Work Environment ◽  
Quantitative Research ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Validity And Reliability ◽  
Analysis Techniques ◽  
Independent Variables ◽  
Analysis Technique ◽  
Instrument Testing

This study aims to determine the partial and simultaneous effect of work discipline and work environment on the performance of Dinas Pendidikan Kabupaten Karo. This research is a quantitative research, where the research instrument is a questionnaire. The population and sample in this study were all employees of the Dinas Pendidikan Kabupaten Karo as many as 42 people. Instrument testing in this study was conducted using validity and reliability tests. The data analysis technique in this study uses multiple linear regression analysis techniques. The results showed that the work environment has a positive and significant effect on employee performance, where the t value (2.452) is greater than the t table value (2.015), and the significance value is 0.019 less than 0.05. Work discipline has a positive and significant effect on employee performance, where the t value (6.670) is greater than the t table value (2.015), and the significance value is 0.000 less than 0.05. Work environment and work discipline together have a positive and significant effect on employee performance, where the calculated F value (33.789) is greater than the F table value (2.83), and the significance value is 0.000 less than 0.05. The amount of influence of the independent variables (work environment and work discipline) on the dependent variable (employee performance) is 63.4%, while the remaining 36.6% is influenced by other factors not examined in this study. 

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN, Studi kasus pada perusahaan JNE Cabang Padang

2019 ◽  
Author(s):  
Mohd. Farid Tiza ◽  
Febsri Susanti
Keyword(s):  
Customer Satisfaction ◽  
Sampling Method ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Reliability Test ◽  
Validity And Reliability ◽  
Normality Test ◽  
Analysis Technique ◽  
Questionnaire Method

The objective of the research to analyze the influence of each tangible varible (X1) empathy (X2), reliability (X3), responsiveness (X4) dan assurance (X5) to customer satisfaction (Y) in JNE Branch Company of Ulak Karang of Padang. Data collection of research through questionnaire method to 80 customers JNE Branch Ulak Karang Padang with purposive sampling method to know the responses of respondents to each - each variable. Quantitative analysis includes the validity and reliability test , descriptive analysis , classic assumption test including normality test , test heterocedasticity , multicollinearity test , hypothesis testing via the T test. Data analysis technique used is multiple linear regression analysis . Based on this research, obtained regression equation Y = 6.703+ 0.751X1 + 0.342X2 + 0.551X3 + 1.037X4 + 0.916X5 + e, that tangible (X1), empathy (X2), reliability (X3), responsiveness (X4) dan assurance (X5) of significant positive customer satisfaction (Y) in JNE Branch Company of Ulak Karang of Padang.

scholarly journals PENGARUH KOMITMEN ORGANISASI DAN KEPUASAN KERJA TERHADAP TURNOVER INTENTION

2020 ◽  
Vol 4 (1) ◽  
Author(s):  
Firdaus Firdaus ◽  
Herlina Lusiana
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Turnover Intention ◽  
Quantitative Research ◽  
Survey Methods ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Coefficient Of Determination ◽  
Sampling Techniques ◽  
Analysis Technique

This study aims: (1) To test organizational commitment has a positive and significant effect on turnover intention at PT Decorindo Inti Alam Wood South Kalimantan; (2) To test job satisfaction has a positive and significant effect on turnover intention at PT Decorindo Inti Alam Wood South Kalimantan; (3) To test organizational commitment and job satisfaction simultaneously affect turnover intention at PT Decorindo Inti Alam Wood, South Kalimantan. This research was conducted at PT Decorindo Inti Alam Wood, South Kalimantan. There were 78 respondents who were selected as samples using the Slovin formula and random sampling techniques. The research method uses survey methods and types of quantitative research. While the nature of this research includes explanatory research. The data collection method uses a questionnaire, while the data analysis technique uses multiple linear regression analysis, hypothesis testing and coefficient of determination using the IBM Version 24 SPSS program. The results of the study are: (1) Organizational commitment has a positive and significant effect on turnover intention at PT Decorindo Inti Alam Wood in South Kalimantan, as evidenced by the significance of 0,000 <0.05 so the first hypothesis (H1) is accepted; (2) Job satisfaction has a positive and significant effect on turnover intention at PT Decorindo Inti Alam Wood in South Kalimantan, as evidenced by the significance of 0,000 <0.05 so the second hypothesis (H2) is accepted; (3) Organizational commitment and job satisfaction have a simultaneous effect on turnover intention at PT Decorindo Inti Alam Wood in South Kalimantan, as evidenced by the significance of 0,000 <0.05 so the third hypothesis (H3) is accepted. Keywords: organizational commitment; job satisfaction; turnover intention.

scholarly journals MINAT BELI KONSUMEN TOKO SEPATU BATA DIPASAR RAYA PADANG DILIHAT DARI SIKAP DAN IKLAN

JURNAL PUNDI ◽  
2017 ◽  
Vol 1 (2) ◽  
Author(s):  
Yuli Priyanti ◽  
Febsri Susanti ◽  
Nazaruddin Aziz
Keyword(s):  
Purchase Intention ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Test Reliability ◽  
Coefficient Of Determination ◽  
Analysis Technique ◽  
Consumer Markets ◽  
Desert Highway ◽  
Sports Shoes

The company is engaged in the manufacture, import, export and distribution of leather shoes, built-up canvas, casual and sports shoes, injection slippers, and special shoes for industry. This study aimed to analyze the influence of each variable, the attitude (X1), advertising (X2) toward purchase intention. Data were collected through questionnaires. to 100 respondents Bata store consumer markets desert highway by using accidental sampling method to determine the respondents to each variable. By using the validity test, reliability test, descriptive analysis, multiple linear regression analysis, the coefficient of determination (R2), t-test, f. Data analysis technique used is multiple linear analysis. The result of this study shows that attitude and advertising have a significant effect on consumer buying interest in the purchase of shoes brick desert highway market.

scholarly journals PENGARUH KUALITAS PRODUK LACTO B DAN PROMOSI TERHADAP KEPUTUSAN DOKTER DALAM MEMBERI RESEP DIKOTA PADANG

2020 ◽  
Author(s):  
M. Yulyandri Arafi ◽  
Desfriana Sari
Keyword(s):  
Product Quality ◽  
Research Method ◽  
Quantitative Research ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Coefficient Of Determination ◽  
Product Strategy ◽  
Descriptive Research ◽  
Analysis Technique ◽  
Independent Variable

This study aims to determine the effect of product quality and promotion of physician decisions in prescribing in Padang. The research method used is quantitative research method with descriptive research type. Prescribing decisions (Y) is a dependent variable, while the product strategy (X1) and promotions (X2) is an independent variable. The population in this study was the Specialist Pediatric Doctor in Padang whose data were taken from the IDAI Secretariat (Indonesian Pediatric Association). The sample in this study are all Doctors with Pediatric Specialties located in Padang, n September until December 2017 that is as many as 22 people. Technique of sampling using technique is total sampling, namely the technique of determining the sample by taking all members of the population as respondents or samples. Data analysis technique used is multiple linear regression analysis. From the results of research seen that variable product strategy (X1) have a significant effect on prescribing decisions (Y) equal to 76,5% and promotion variables (X2) have a significant effect on prescribing decisions (Y) equal to 76,8%, meaning that product quality and promotion are equally significant to prescribing decisions. In t test it appears that if product quality is improved 1% or one unit, then it can improve the prescribing decision of the Doctor 8,00%, while promotions are upgraded 1% or one unit, then it can improve the prescribing decision of the Doctor 4,05%. In the coefficient of determination analysis shows that the magnitude of product quality relationship and promotion of the doctor's decision in prescribing is 98,3% and the rest is influenced by other variables not proposed in this study.

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