scholarly journals Pentingnya kolaborasi secara interprofesional terhadap keselamatan pasien

2019 ◽  
Author(s):  
sahrila purba
Keyword(s):  
Literature Review ◽  
Service Quality ◽  
Interprofessional Collaboration ◽  
Effective Communication ◽  
Hospital Service

Tujuan penelitian Literature review ini adalah untuk mengetahui komunikasi efektif dalam praktik kolaborasi interprofesi akan meningkatkan kualitas pelayanan. Metode penelitian Literature review ini dilakukan dengan melakukan penelusuran artikel publikasi pada EBSCO, Googlesearch, PubMed, Sciencedirect.com dengan kata kunci yang dipilih yaitu interprofessional Collaboration practice, effective communication, hospital,service quality. Penelusuran dilakukan dengan membatasi terbitan dari Tahun 2005 - 2015. Dari hasil penelusuran literatur bahwa kualitas layanan yang baik tergantung pada profesional yang bekerja sama dalam timinterprofessional. Komunikasi interprofesional yang digunakan adalah SBAR (Situation-Background Assessment- Recommendation).

scholarly journals KOMUNIKASI DALAM PRAKTEK KOLABORASI INTERPROFESI SEBAGAI UPAYA PENINGKATAN PELAYANAN

2019 ◽  
Author(s):  
Haira kaniara
Keyword(s):  
Literature Review ◽  
Interprofessional Collaboration ◽  
Effective Communication ◽  
Hospital Service

Tujuan penelitian ini adalah untuk mengetahui komunikasi efektif dalam praktik kolaborasi interprofesi akan meningkatkan kualitas pelayanan. Metode penelitian Literature review ini dilakukan dengan melakukan penelusuran artikel publikasi pada EBSCO,dengan kata kunci yang dipilih yaitu interprofessional Collaboration practice, effective communication, hospital,service quality.Dari hasil penelusuran bahwa kualitas layanan yang baik tergantung pada profesional yang bekerja sama dalam tim interprofessional. Komunikasi interprofesional yang digunakan adalah SBAR (Situation-Background Assessment-Recommendation).

scholarly journals KOMUNIKASI EFEKTIF DALAM PRAKTEK KOLABORASI INTERPROFESI SEBAGAI UPAYA MENINGKATKAN KUALITAS PELAYANAN

2017 ◽  
Vol 1 (2) ◽  
pp. 65-71
Author(s):  
Noor Ariyani Rokhmah ◽  
Anggorowati Anggorowati
Keyword(s):  
Quality Of Service ◽  
Literature Review ◽  
Research Method ◽  
Literature Search ◽  
Interprofessional Collaboration ◽  
Effective Communication ◽  
Hospital Service ◽  
Interprofessional Teams ◽  
Google Search

Abstract: The purpose of this study Literature review was to determine the effective communication in practice interprofesi collaboration will improve the quality of service. Literature review research method is done by performing a search at EBSCO publishing articles, Google Search, PubMed, Sciencedirect.com with the selected keywords that interprofessional Collaboration practice, effective communication, hospital, service quality. The search was performed by limiting the issue of 2005 - 2015. The results of the literature search that good quality services depend on professionals who work together in interprofessional teams. Communication interprofesional used is SBAR (Situation-Background-Assessment Recommendation).Keywords: effective communication, collaboration interprofesi, quality of service practices

scholarly journals Literature Review: Peran CPPT dalam Meningkatkan Komunikasi Efektif Pada Pelaksanaan Kolaborasi Interprofesional di Rumah Sakit

2021 ◽  
Vol 9 (1) ◽  
pp. 30-37
Author(s):  
Ari Sukawan ◽  
Lilik Meilany ◽  
Asyahria Nur Rahma
Keyword(s):  
Literature Review ◽  
Health Professionals ◽  
Medical Records ◽  
Interprofessional Collaboration ◽  
Effective Communication ◽  
Communication Process ◽  
Google Scholar ◽  
Patient Health ◽  
Health Decision ◽  
Patient Note

AbstractEffective communication between health professionals is the main key in the implementation of interprofessional collaboration, so hospitals must have solutions that communication is not interrupted on one side. To facilitate the communication process in monitoring the patient's medical history, every care professional is required to make a medical record. This study uses a Literature Review design with the PICO Framework. Search articles using the Google Scholar database, Garua Referral Digital (Garuda), and Proquest using keywords such as medical records, interprofessional collaboration, effective communication, and keywords with synonyms for the main keywords. The inclusion criteria are articles related to the role of medical records in the implementation of interprofessional collaboration, methods used to improve effective communication in the implementation of interprofessional collaboration, factors that affect communication in the implementation of interprofessional collaboration, articles in Indonesian and English, and published in 2015-2020. The exclusion criteria are criteria that do not want to be raised, among others, a review of direct verbal communication between professions, a review of interprofessional readiness in collaborating. The results of the study found medical records as effective communication can integrate or compile patient health service data in a comprehensive manner as a source of information for health professionals when making a health decision and actions to patients next. The conclusion is the form of medical records that describes collaboration between health professionals is an Integrated Progress Patient Note or CPPT.Keywords: medical records, interprofessional collaboration, effective communicationAbstrakKomunikasi efektif diantara para profesional kesehatan merupakan kunci utama dalam pelaksanaan kolaborasi interprofesional sehingga rumah sakit wajib memiliki solusi agar komunikasi tidak terputus di satu pihak. Untuk mempermudah proses komunikasi dalam memantau riwayat kesehatan pasien, setiap profesional pemberi asuhan diwajibkan untuk membuat rekam medis. Penelitian ini menggunakan desain Literature Review dengan Framework PICO. Pencarian artikel menggunakan database Google scholar, Garua Rujukan Digital (Garuda) dan Proquest dengan menggunakan kata kunci seperti rekam medis, kolaborasi interprofesi, komunikasi efeketif serta kata kunci dengan sinonim dari kata kunci utama. Kriteria inklusi yaitu artikel yang berkaitan dengan peran rekam medis pada pelaksanaan kolaborasi interprofesional, metode yang digunakan dalam meningkatkan komunikasi yang efektif pada pelaksanaan kolaborasi interprofesional, faktor yang mempengaruhi komunikasi pada pelaksanaan kolaborasi interprofesional, artikel berbahasa indonesia dan inggris dan terpublikasi pada tahun 2015-2020. Adapun kriteria eksklusi yaitu kriteria yang tidak ingin diangkat antara lain tinjauan komunikasi verbal langsung antar profesi, tinjauan kesiapan interprofessional dalam berkolaborasi. Hasil penelitian ditemukan Rekam medis sebagai media komunikasi efektif yang dapat mengintegrasikan atau menyatukan data pelayanan kesehatan pasien secara komprehensif sebagai sumber informasi bagi profesional pemberi asuhan sehingga dapat memudahkan dalam pengambilan keputusan dan tindakan yang dilakukan berikutnya terhadap pasien. Simpulan penelitian ini adalah lembar rekam medis yang menggambarkan kolaborasi antara para profesional kesehatan yakni pada lembar catatan perkembangan terintegrasi atau CPPT.Kata Kunci: rekam medis, kolaborasi interprofesional, komunikasi efektif

scholarly journals Evaluating the Impact and Value of Competitive Intelligence From The users Perspective - The Case of the National Research Council’s Technical Intelligence Unit

2015 ◽  
Vol 4 (3) ◽  
Author(s):  
Jonathan Calof
Keyword(s):  
Customer Satisfaction ◽  
Literature Review ◽  
Service Quality ◽  
Current Literature ◽  
Client Satisfaction ◽  
Competitive Intelligence ◽  
Evaluation Instrument ◽  
Technical Intelligence ◽  
Satisfaction Measures ◽  
The Impact

Understanding and being able to measure and prove the impact and value of intelligence is of significant importance. The objective of this study was to develop an evaluation instrument that the users of intelligence could fill in that could be used to assess both the impact and value of the intelligence they received. Starting with an evaluation instrument based on lists of benefits identified in the competitive intelligence literature, measures of these benefits and client satisfaction/service quality metrics, the study researchers interviewed clients of one large government competitive technical intelligence organization asking them to articulate the benefits they obtained from the intelligence they received and methods for evaluating these benefits. All users of intelligence identified benefits they had received from the intelligence received. Additional benefits beyond those that are in the current literature were identified by those interviewed. In terms of measurement of these benefits, intelligence users (the clients) understood why hard financial type measures for example ROI or dollar impact on performance was important (especially in their organization) they felt that assessing these for the intelligence they received would be difficult but that softer, more subjective measurement such as extent to which the user agrees that the intelligence provided the intended benefit could be used. Additional perceptual based indicators of service quality and customer satisfaction measures were also suggested by intelligence clients. Based onthe results of the literature review and interviews, an intelligence evaluation instrument was developed that asks the clients to assess the extent to which they have realized one or more of 27 impacts identified in this study as well as assessing 10 elements of service quality.

scholarly journals Inpatient Patient Satisfaction Influenced By Core Service Quality And Peripheral Service Quality (Study At Dr. SOEGIRI Hospital In Lamongan Regency)

2021 ◽  
Vol 12 (2) ◽  
pp. 98-103
Author(s):  
Mesra Surya Ariefin
Keyword(s):  
Regression Analysis ◽  
Patient Satisfaction ◽  
Linear Regression ◽  
Literature Review ◽  
Service Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Review Analysis ◽  
Core Service ◽  
Quality Study

This study aims to examine and analyze the effect of core service qualityand peripheral service quality on Patient Satisfaction at RSUD Dr.Soegiri Lamongan. The number of samples in this study were 36patients RSUD Dr. Soegiri Lamongan. Data collection techniques usingquestionnaires, interviews, and literature review. Analysis of the data inthis study is multiple linear regression analysis using SPSS 26 software.The results of this study indicate that core service quality and peripheralservice quality have a significant effect on Patient Satisfaction inpatientDr. Soegiri Lamongan in parallel or simultaneously

scholarly journals Pentingnya Meningkatkan Interprofessional Collaboration Terhadap Keselamatan Pasien

2019 ◽  
Author(s):  
Wentri Siska Veronika Hutagalung
Keyword(s):  
Literature Review ◽  
Interprofessional Collaboration ◽  
Patient Centred Care

Latar belakang: Kemampuan untuk bekerja dengan profesional dari disiplin lain untuk memberikan kolaboratif, patient centred care dianggap sebagai elemen penting dari praktek profesional yang membutuhkan spesifik perangkat kompetensi. Tujuan: Mengetahui bagaimana interprofesional berdampak terhadap keselamatan pasien. Metode: Metode kajian ini menggunakan penelusuran buku teks, buku reffeerensi, jurnal dan e.book (10 tahun terahir) dengan system literature review yaitu dengan menganalisis mengeksplorasi, dan kajian bebas dengan menggunakan kata kunci. Hasil: Sebagian besar partnership responden di RSK adalah dalam kategori baik (55,6%), sebagian besar cooperation responden di RSK dalam kategori kurang baik (50,8%), sebagian besar coordination responden di RSJ dalam kategori baik (53,0%) dan sebagian. Pembahasan: Tim pelayanan kesehatan yang efektif yang bekerja sama secara sinergis, terstruktur, dan sistematis sesuai peran dan fungsinya masing-masing, sehingga mampu memberikan pelayanan kesehatan yang optimal dan meminimalisir kejadian yang akan menimbulkan kerugian dan bahaya, bahkan dapat mengancam jiwa pasien. Kesimpulan: Interprofesional collaboration dapat di laksanakan dengan baik dengan komunikasi yang baik dan efektif.

Airport service quality dimension and measurement: a systematic literature review and future research agenda

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Agus Usman ◽  
Yudi Azis ◽  
Budi Harsanto ◽  
Anton Mulyono Azis
Keyword(s):  
Literature Review ◽  
Service Quality ◽  
Systematic Literature Review ◽  
Quality Measurement ◽  
Research Direction ◽  
Future Research ◽  
Content Type ◽  
Publish Or Perish ◽  
Future Research Agenda ◽  
Passenger Satisfaction

PurposeThe purpose of this paper is to outline the evolution of research on airport service quality and measurement index of passenger satisfaction to explore opportunities for future research direction.Design/methodology/approachA systematic literature review was conducted involving a total final sample 27 articles published during 2000–2020, the source of the database used in this study is Emerald, ScienceDirect, Harzing's Publish or Perish with API Key based on set of inclusion/exclusion criteria for analysis and synthesis to meet the purpose of the paper.FindingsDimensions of measuring airport service quality are currently based on a process approach. There are eight dimensions of ASQ measurement practiced by the industry, which is different from the five dimensions of service quality measurement generally. There is still a theoretical and empirical gap, so one of the challenges in applying the ASQ measurement dimensions is bridging research with applications in the airport industry. Other findings, research on airport service quality measurement is currently focused on passenger satisfaction. The integration of expectation-disconfirmation theory and service profit chain models can be used in service quality, passenger satisfaction and profitability.Research limitations/implicationsThis paper seeks to contribute to and analyze limited articles on service quality at airports and identify further research areas.Originality/valueThis paper tries to explain the development of research on the dimensions of measuring service quality at airports. The author identifies a gap in airport service quality measurement dimensions used by researchers and the industry. The author believes that this study can provide a comprehensive thought on using airport service quality measurement dimensions for future research.

MANAJEMEN KUALITAS JASA PERAWATAN MOTOR DENGAN METODE SERVQUAL, QUALITY FUNCTION DEPLOYMENT DAN MODEL KANO

2017 ◽  
Vol 11 (1) ◽  
pp. 61
Author(s):  
Risky Ramadhano ◽  
Anjar Priyono
Keyword(s):  
Literature Review ◽  
Service Quality ◽  
Quality Function Deployment ◽  
Service Performance ◽  
House Of Quality ◽  
Model Quality ◽  
Managerial Implication ◽  
Quality Function ◽  
Kano’S Model ◽  
The Relationship

The objective of this paper is to investigate the attributes of services at a scooter maintenance centreand how to improve the attributes. As many as 40 customers participated in this study to identify theattributes. The instrument was developed through a combination of literature review, interview focusgroup discussion. Unlike many other studies that assume a linear relationship between servicesattributes and customer satisfaction, this study considers the relationship as non-linear. For thisreason, this study does not only use Service Quality (SERVQUAL) Model but also Kano’s Modelwhich was combined with Quality Function Deployment. The analysis demonstrated that there were13 attributes required by customers of which 4, 5 and 4 were categorised as attractive, onedimensional and must-berespectively according to Kano’s Model. Managerial implication and futureresearch recommendation are also presented at the end of the paper.Keywords: Service quality, Kano’s Model, Quality Function Deployment, Service Performance, Voiceof Customer, House of Quality

The Development of Synergy Model on Internal and External Suppliers for Asian Airlines Industry

2013 ◽  
pp. 110-128
Author(s):  
Yudi Fernando ◽  
Norizan Mat Saad ◽  
Mahmod Sabri Haron ◽  
Suhaiza Zailani
Keyword(s):  
Literature Review ◽  
Service Quality ◽  
Airline Industry ◽  
Internal Marketing ◽  
Extensive Literature ◽  
Safety Research ◽  
Internal Service Quality ◽  
Supplier Relations ◽  
Insight Into

This paper examines the airline industry to develop a synergy model in internal and external suppliers for Asian airlines industry. An extensive literature review is conducted to present a synergy model to develop Asian airline competitiveness, safety and service quality. The literature review is highlighted to seek the relationships between internal marketing and internal service quality and identify whether the relation of supplier can moderate them. The review reveals that a synergy model based on internal marketing, internal service quality and supplier relations can overcome the Asian industrial phenomenon, especially in maintaining the service consistency and competitiveness. This model is needed for developing airline service and safety. Research in airline business is critical, as the quality of the airline service is declining in contrast with this industry’s growth. This paper provides insight into two important suppliers needed for the success of the airline industry.

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