scholarly journals KOMUNIKASI EFEKTIF DALAM PRAKTEK KOLABORASI INTERPROFESI SEBAGAI UPAYA MENINGKATKAN KUALITAS PELAYANAN

2017 ◽  
Vol 1 (2) ◽  
pp. 65-71
Author(s):  
Noor Ariyani Rokhmah ◽  
Anggorowati Anggorowati
Keyword(s):  
Quality Of Service ◽  
Literature Review ◽  
Research Method ◽  
Literature Search ◽  
Interprofessional Collaboration ◽  
Effective Communication ◽  
Hospital Service ◽  
Interprofessional Teams ◽  
Google Search

Abstract: The purpose of this study Literature review was to determine the effective communication in practice interprofesi collaboration will improve the quality of service. Literature review research method is done by performing a search at EBSCO publishing articles, Google Search, PubMed, Sciencedirect.com with the selected keywords that interprofessional Collaboration practice, effective communication, hospital, service quality. The search was performed by limiting the issue of 2005 - 2015. The results of the literature search that good quality services depend on professionals who work together in interprofessional teams. Communication interprofesional used is SBAR (Situation-Background-Assessment Recommendation).Keywords: effective communication, collaboration interprofesi, quality of service practices

scholarly journals KOMUNIKASI DALAM PRAKTEK KOLABORASI INTERPROFESI SEBAGAI UPAYA PENINGKATAN PELAYANAN

2019 ◽  
Author(s):  
Haira kaniara
Keyword(s):  
Literature Review ◽  
Interprofessional Collaboration ◽  
Effective Communication ◽  
Hospital Service

Tujuan penelitian ini adalah untuk mengetahui komunikasi efektif dalam praktik kolaborasi interprofesi akan meningkatkan kualitas pelayanan. Metode penelitian Literature review ini dilakukan dengan melakukan penelusuran artikel publikasi pada EBSCO,dengan kata kunci yang dipilih yaitu interprofessional Collaboration practice, effective communication, hospital,service quality.Dari hasil penelusuran bahwa kualitas layanan yang baik tergantung pada profesional yang bekerja sama dalam tim interprofessional. Komunikasi interprofesional yang digunakan adalah SBAR (Situation-Background Assessment-Recommendation).

scholarly journals Pentingnya kolaborasi secara interprofesional terhadap keselamatan pasien

2019 ◽  
Author(s):  
sahrila purba
Keyword(s):  
Literature Review ◽  
Service Quality ◽  
Interprofessional Collaboration ◽  
Effective Communication ◽  
Hospital Service

Tujuan penelitian Literature review ini adalah untuk mengetahui komunikasi efektif dalam praktik kolaborasi interprofesi akan meningkatkan kualitas pelayanan. Metode penelitian Literature review ini dilakukan dengan melakukan penelusuran artikel publikasi pada EBSCO, Googlesearch, PubMed, Sciencedirect.com dengan kata kunci yang dipilih yaitu interprofessional Collaboration practice, effective communication, hospital,service quality. Penelusuran dilakukan dengan membatasi terbitan dari Tahun 2005 - 2015. Dari hasil penelusuran literatur bahwa kualitas layanan yang baik tergantung pada profesional yang bekerja sama dalam timinterprofessional. Komunikasi interprofesional yang digunakan adalah SBAR (Situation-Background Assessment- Recommendation).

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kantor Perusahaan Umum Badan Urusan Logistik Kota Sampit Kabupaten Kotawaringin Timur

2016 ◽  
Vol 2 (2) ◽  
pp. 1-5
Author(s):  
Masrukin Masrukin ◽  
Hermanto Hermanto
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Error Rate ◽  
Research Method ◽  
Statistical Test ◽  
Quality Factors ◽  
Public Companies ◽  
Public Company

Customer satisfaction is influenced by service quality factors, this study aims to find out and analyze how much influence the quality of service on customer satisfaction is felt by customers who use the service of Poor Rice (Raskin) at the Office of Public Companies Logistics Agency (Perum BULOG) in Sampit City Regency East Kotawaringin. The research method used in this study is the method of observation, questionnaire/questionnaire and documentation using a Likert scale and the method of determining the sample used is the error rate of 5% as many as 213 samples. Testing the hypothesis used is a statistical test with the formula "Product moment person". The results showed that there was a very strong correlation between Service Quality and Customer Satisfaction of the Office of Public Company of the Logistics Affairs Agency (Perum BULOG) in the District of East Kotawaringin. As much as 0.9968514278 based on the calculation of Pearson Product Moment value.

PENGARUH NILAI PELANGGAN, INOVASI PRODUK DAN KUALITAS LAYANAN TERHADAP LOYALITAS NASABAH BANK MUAMALAT INDONESIA CABANG MADIUN

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Binti Mutafarida
Keyword(s):  
Quality Of Service ◽  
Customer Loyalty ◽  
Random Sampling ◽  
Product Innovation ◽  
Customer Value ◽  
Research Method ◽  
Sampling Method ◽  
Descriptive Research ◽  
Independent Variable

The development of sharia banking in Indonesia very rapidly grow up preceded by Bank Muamalat Indonesia and in 2013 ranked as the bank with the highest loyalty and the best among other sharia banking nationally. Bank Muamalat Indonesia branch of Madiun is one of the first branch in Madiun and currently has many competitors from other sharia banking. Based on this background, in this study take what factors affect the size of customer loyalty Bank Muamalat Indonesia branch of Madiun. Based on the result of research, it is found that the level of loyalty of customer of Bank Muamalat of Madiun branch is mostly influenced by product innovation with value of t test value obtained by t-count 2,493, while second factor is influenced by service quality with result of tcount 2,268. So the least influenced factor by the value of the customer is with value of 2.217. This research is a descriptive research method and associative / relationship, this matter to know the value of independent variable. While population of this research is funding customer of Bank Muamalat Indonesia branch of Madiun with amount of 22.196 customer by taking data using random sampling method as much as 108 customer. Keyword: Customer Value, Product Innovation AND Quality Of Service

scholarly journals Terapi Musik Efektif terhadap Penurunan Kecemasan pada Pasien Kanker

2021 ◽  
Vol 4 (2) ◽  
pp. 634-642
Author(s):  
Nurlina Nurlina ◽  
Yuliana Syam ◽  
Ariyanti Saleh
Keyword(s):  
Quality Of Life ◽  
Literature Review ◽  
Cancer Patient ◽  
Music Therapy ◽  
Cancer Patients ◽  
Research Method ◽  
The Elderly ◽  
Nursing Interventions ◽  
Keywords Cancer

This study aims to determine the effectiveness of music therapy in reducing anxiety in cancer patients. The research method is a literature review using five databases, namely PubMed, ProQuest, Science Direct, Clinicalkey, and Google Scholar, using keywords based on PICO. The results showed that the five articles analyzed all articles reported that music therapy effectively reduced anxiety in cancer patients. Music has psychological, physical, social, and spiritual effects that can increase support for cancer patient care, improve mood, and improve the quality of life of cancer patients to provide nursing interventions to reduce anxiety. In conclusion, music therapy is an effective therapy to reduce anxiety from children, adults to the elderly.   Keywords: Cancer, Anxiety, Music Therapy

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PT. SAMUDRA BINTANG ANGKASA TOUR AND TRAVEL BANJARMASIN

2019 ◽  
Vol 5 (1) ◽  
Author(s):  
Dini Puspita
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Research Method ◽  
Influential Factor ◽  
Sampling Techniques ◽  
Cross Sectional

Abstract: The purpose of this study is to know and analyze the influence of service quality on customer satisfaction at PT Samudra Bintang Angkasa Tour and Travel. The research method used is the analytical survey research method. The approach chosen in this study is the Cross Sectional approach. The population in this study are customers who use the services of PT Samudra Bintang Angkasa Tour and Travel, from August to November 2018. The sample in this study used accidental sampling techniques totaling 60 customers who used the services of PT Samudra Bintang Angkasa Tour and Travel in December 2018. Data collection techniques used questionnaires, documentation, and observation. The results of the study can be concluded that there is a simultaneous significant influence between service quality consisting of Tangible , Reliability , Responsiveness, Assurance and Empathy on Customer satisfaction PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. There is a partial significant influence between the quality of service consisting of Tangible, Reliability, Responsiveness , and Empathy on Customer satisfaction PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Reliability Factoris the most influential factor (predominantly on Customer satisfaction at PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Keywords: Service Quality, Satisfaction, Customers Abstrak: Tujuan dari penelitian ini adalah mengetahui dan menganalisis pengaruh kualitas layanan terhadap kepuasan pelanggan pada PT Samudra Bintang Angkasa Tour and Travel. Metode penelitian yang digunakan adalah metode penelitian survey analitik. Pendekatan yang dipilih dalam penelitian ini adalah pendekatan Cross Sectional. Populasi dalam penelitian ini adalah pelanggan yang menggunakan jasa PT Samudra Bintang Angkasa Tour and Travel, dari bulan Agustus sampai dengan November 2018. Sampel dalam penelitian ini menggunakan teknik accidental sampling berjumlah 60 orang pelanggan yang menggunakan jasa PT Samudra Bintang Angkasa Tour and Travel pada bulan Desember tahun 2018. Teknik pengumpulan data menggunakan kuesioner, dokumentasi, dan observasi. Hasil penelitian dapat disimpulkan bahwa ada pengaruh signifikan secara simultan antara kualitas layanan yang terdiri atas Tangible, Reliability, Responsiveness, Assurance dan Empathy terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Ada pengaruh signifikan secara parsial antara kualitas layanan yang terdiri atas Tangible, Reliability, Responsiveness, dan Empathy terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Faktor Reliability merupakan faktor yang paling berpengaruh (secara dominan terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Kata kunci : Kualitas Pelayanan, Kepuasan, Pelanggan

Constructing Relationship Developing Strategies

2019 ◽  
pp. 126-143
Keyword(s):  
Quality Of Service ◽  
Literature Review ◽  
Support Services ◽  
Structural Model ◽  
Service System ◽  
Ethical Practice ◽  
Mediating Role ◽  
Depth Interview ◽  
Developing Strategies

This chapter aims to describe relationships strategies that manager need to practice in order to establish customer-oriented service system. Therefore, the chapter provides a structural model derived from literature review and depth interview from depth interview of 10 customers and 5 managers of 5 auto repair shops. In line with that, the current chapter proposes four propositions in regards to effective relationship developing strategies for the SME. The findings revealed that ethical practice, customer's orientation, length of relationship, customer's support services are significantly influence firm's relationship strategies. In addition, trust factor play a mediating role among the relationships. The chapter can help to predict the quality of service perceived by the customers by using relationship strategies, which may be similar in other markets with similar characteristics.

scholarly journals The Influence of Service Quality on inpatients Satisfaction: Study at Bahagia Hospitals, Makassar City

Jurnal Office ◽  
2021 ◽  
Vol 7 (1) ◽  
pp. 21
Author(s):  
Herlina Sakawati ◽  
Nina Agustina ◽  
Sulmiah Sulmiah
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Service Quality ◽  
Significant Influence ◽  
Research Method ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Survey Method ◽  
Inferential Analysis

This study aims to determine the effect of service quality on inpatient satisfaction at the Bahagia Hospital in Makassar City. The research method used is a quantitative survey method using an explanatory approach. A sample of 100 people who are inpatients at the Bahagia Hospital using accidental sampling technique. The data analysis used is descriptive analysis and inferential analysis. The results showed that the quality of service had a significant influence on the satisfaction of inpatients at the Bahagia Hospital. This shows that service quality has an important role so that service delivery can provide results in accordance with what patients expect

scholarly journals EFFECT OF ACCOUNTABILITY, SERVICE QUALITY, TRUST MUZZAKKI TOWARDS MUZZAKI LOYALTY

2020 ◽  
Vol 7 (2) ◽  
pp. 6-12
Author(s):  
Jumriani Jumriani
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Research Method ◽  
Quantitative Approach ◽  
Unit Of Analysis ◽  
Simultaneous Influence

Influence of accountability, quality of service, belief Muzakki on loyalty Muzzak. This research aims to discuss the influence of accountability, quality of service, trust Muzakki against Muzzaki loyalty to the institution Muzakki Management Institute Infaq (LMI) Surabaya. The research method is using a quantitative approach. The Unit of analysis in research is to use respondents Muzzaki for 100 Muzzaki in the area of Surabaya, with the research instrument using the questionnaire in the area of Surabaya, and the method of data analysis using multiple linear regression. The results showed that the simultaneous influence was positive and significant and partiality that accounting was influential towards Muzzaki loyalty, the quality of service was influential on Muzzaki loyalty, and Muzzaki's belief had an effect on Muzzaki loyalty.

scholarly journals PENGARUH KUALITAS PELAYANAN DAN KECEPATTANGGAPAN TERHADAP MINAT BACA SISWA SD

2019 ◽  
Vol 3 (4) ◽  
pp. 2095-2100
Author(s):  
Yulian Dinihari ◽  
Aster Pujaning Ati
Keyword(s):  
Quality Of Service ◽  
Research Method ◽  
Quantitative Methods ◽  
School Students ◽  
Reading Material ◽  
Speed Of Response ◽  
Student Reading ◽  
Quality Response ◽  
Reading Interest

Abstrak  Minat baca siswa masih sangat minim. Pembelajaran dan teknik yang kurang tepat akan menambah kobosanan siswa untuk membaca dalam menambah wawasan . Guru dikelas cenderung mengajak siswa untuk membaca, tanpa memberikan trik dan cara membaca efektif dan bagaimana siswa menyukai membaca. Hal ini diperburuk dengan pelayanan membaca di berbagai tempat, seperti perpustakaan, taman bacaan,    dll.  Respon yang kurang atas keluhan dan jawaban dari pertanyaan pengunjung perlu di perbaiki dan ditingkatkan pelayananya. Metode penelitian ini menggunakan metode kuantitatif. Sebelum diolah , dengan SPSS 21 , data akan diuji normalitas dan homogenitas. Tujuan penelitan untuk mencari pengaruh pelayanan dan respon tanggap terhadap minat baca di taman bacaan manca Bekasi. Responden sebanyak 33 pengunjung siswa sekolah dasar. Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh terhadap minat baca, kecepatan tanggapan ( responsiveness) tidak berpengaruh terhadap minat baca, dan kualitas pelayanan dan kecepatan tanggapan berpengaruh terhadap minat baca. Pihak pengelola dapat meningkatkan kualitas pelayanan dengan cara menambah bahan bacaan digital dan mengadakan kompetisi membaca antar siswa.Kata kunci : Kualitas Pelayanan, kecepattanggapan, Minat Baca   Abstract Student reading interest is still very minimal. Inappropriate learning and techniques will increase students' readiness to read in adding insight. Teachers in class tend to invite students to read, without giving tricks and how to read effectively and how students like to read. This is exacerbated by reading services in various places, such as libraries, reading parks, etc. Lack of response to complaints and answers to questions visitors need to be improved and improved service. This research method uses quantitative methods. Before processing, with SPSS 21, the data will be tested for normality and homogeneity. The purpose of this research is to look for the effect of services and responsive responses to reading interest in Bekasi overseas reading parks. Respondents were 33 visitors of elementary school students. The results showed that the quality of service affects the interest in reading, the speed of response (responsiveness) does not affect the interest in reading, and the quality of service and the speed of response affect the interest in reading. The management can improve the quality of service by adding digital reading material and holding reading competitions between students.Keywords: Service Quality, Response Responses, Reading Interest

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