scholarly journals Women’s Significant Roles in Pursuing Hotel Revenue: Case of Bali, Indonesia

2021 ◽  
Vol 11 (3) ◽  
pp. 279-292
Author(s):  
Ni Made Ary Widiastini ◽  
◽  
Made Aristia Prayudi ◽  
Keyword(s):  
Significant Role ◽  
Hotel Industry ◽  
Educational Background ◽  
Advanced Study ◽  
Food And Beverage ◽  
Front Office ◽  
To Come ◽  
Women's Role ◽  
Depth Interviews

This research aims to understand and explain how significant the women’s role in the hotel industry. It is an advanced study which is explores ore from the previous one discussing the women acceptability in the hotel industry in Indonesia, particularly in Bali, with their varied educational background. In fact, this study found that women have significant role in increasing the hotel income through divisions of front office, food and beverage service, and sales. This research was approached qualitatively by conducting depth interviews based on the data that were obtained in 2018 and 2019. As a result, the women in this case tend to have so more hospitality skill that guests feel more comfortable to communicate with them. In addition, the women are also more capable to manage their heart-feeling and to put themselves well according to situations they are in. This capability is then able to persuade the hotel guests to come to the hotels and to have the services. It finally impacts the increasing hotel revenue.

scholarly journals Contextual Meanings of the English Terms Used in Hotel

2019 ◽  
Vol 6 (2) ◽  
pp. 164-172
Author(s):  
Arny Irhani Asmin
Keyword(s):  
Hotel Industry ◽  
Educational Background ◽  
English For Specific Purposes ◽  
School Textbook ◽  
Front Office ◽  
Almost All ◽  
Contextual Meaning

This paper presents the contextual meanings of the English terms used by the staff in Claro Hotel Makassar. The researcher observed three departments in a hotel; they are Housekeeping, Front Office and Food & Beverage department. The result of the research shows that there are many types of the English terms used in hospitality; some of the terms are categorized as the English special terms due to its contextual meaning. Furthermore, the researcher found that almost all staffs understand the terms even though they do not speak English fluently. However, for the new employer and trainee, most of them are somewhat distressed and said they did not know the terms because their educational background is not hospitality and the trainee said that some of the terms are not in their school textbook. Thus, it is essential for the English for Specific Purposes practitioners and particularly for the teachers of English for Hotel to understand and teach the contextual meanings of the particular English terms used in the hotel industry.

Theft in the hotel workplace: Exploring frontline employees’ perceptions towards hotel employee theft

2016 ◽  
Vol 18 (4) ◽  
pp. 442-455 ◽  
Author(s):  
Edmund Goh ◽  
Sandra Kong
Keyword(s):  
Hotel Industry ◽  
Future Generation ◽  
Full Time ◽  
Hotel Management ◽  
Frontline Employees ◽  
Employee Theft ◽  
Generation Z ◽  
Food And Beverage ◽  
Front Office ◽  
Hotel Employee

A plethora of studies has investigated theft in the workplace in various industries. However, few studies investigated the motivations behind hotel employee theft especially among Generation Z undergraduates working full time as part of their internship. This targeted sample group is pivotal to the hotel industry as they are the future generation of hotel leaders. These reasons can be attitudinal such as excitement, influenced by fellow colleagues and perceived ease of committing the theft. To address this research gap, this study utilised the established theory of planned behaviour to investigate underlying motivations of employee theft behaviour in the hotel industry. Personal interviews were conducted with 29 hotel management undergraduates who were doing their internships as full-time hotel employees in various frontline jobs in food and beverage, housekeeping and front office. Results revealed the adrenaline feeling when committing hotel employee theft as the key motivator. The most influential social group was colleagues in the same department. The main perceived difficulty was the grey area of defiant behaviour and what actually constitutes as employee theft.

scholarly journals Investigating the Effectiveness of Branding on Customer Loyalty in Some Selected Hotels in Accra, Ghana

2018 ◽  
Vol 4 (2) ◽  
pp. 38
Author(s):  
Irene Seh Tah ◽  
Awo Kyemenua Darko
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Hotel Industry ◽  
High Quality ◽  
Management Perspective ◽  
Branding Strategies ◽  
Food And Beverage ◽  
Front Office ◽  
Hotel Managers

The study investigated the effectiveness of branding on customer loyalty in some selected hotels in Accra. In all, 250 questionnaires were administered to the customers and 200 representing 80% were retrieved. Five selected hotels in Accra were used for the research. The study revealed that some hotels apply branding strategies in selling their products while others do not. This was attributed to the fact that managers of those hotels are unaware of the benefits of effective branding strategies. The study also revealed that services that attract customers most to a hotel include front office, food and beverage and housekeeping. From management perspective, it was realized that 40% of customers mostly patronize housekeeping services and 40% also patronize food and beverage services mostly. Finally the study found that, factors such as trust, commitment, high quality services, customer satisfaction and reward programmes influence customer loyalty in the hotel industry. Customer satisfaction appeared to be the major factor that influences customer loyalty in hotels. Hotel managers and employees should therefore maintain a friendly relationship with customers and customer’s needs should constantly be met as this could help to make customers highly satisfied.  

Challenge or chance? Understanding the impact of anti-corruption campaign on China’s hotel industry

2021 ◽  
pp. 135481662110015
Author(s):  
Yang Yang ◽  
Caiping Wang ◽  
Honggang Xu
Keyword(s):  
Hotel Industry ◽  
Class Level ◽  
Administrative Position ◽  
Food And Beverage ◽  
Negative Effect ◽  
Local Residents ◽  
Provincial Capital ◽  
Hotel Sector ◽  
The Impact ◽  
Practical Implications

Anti-corruption has garnered increasing attention, especially in China, where President Xi launched an influential and far-reaching anti-corruption campaign in late 2012. A better understanding of the effects of anti-corruption efforts on the hotel sector can reveal insights into the development of the Chinese hotel industry. Based on the quarterly data on China’s hotel industry in 49 cities from quarter 2 of 2010 to quarter 4 of 2015, this study investigates how the anti-corruption campaign (measured by anti-corruption inspections and the number of corruption lawsuits) has influenced hotel industry demand in China. Hypotheses are developed from China’s unique cultural environment of guanxi combined with rent-seeking theory and the crowding-out principle. Empirical results confirm a significant and negative effect of the anti-corruption campaign on hotel lodging and food and beverage demand. Several factors, including a city’s administrative position as a provincial capital, hotel class, level of tourism dependence, and local residents’ entertainment expenditure, are found to moderate the effect of the anti-corruption campaign on hotels’ lodging demand significantly. Theoretical and practical implications are discussed in light of these findings.

Social work education in action: How studying for the profession facilitates the adaptation of internationally educated social workers in Canada

2018 ◽  
Vol 64 (1) ◽  
pp. 114-127
Author(s):  
Annie Pullen Sansfaçon ◽  
Marion Brown
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Social Work Education ◽  
Educational Background ◽  
Work Skills ◽  
The Social ◽  
Theory Project ◽  
Work Education ◽  
Adaptation Processes ◽  
Depth Interviews

This article presents the results and theorization of a 4-year Grounded Theory project that sought to understand the processes and dynamics involved in the professional adaptation of internationally educated social workers now practicing in Canada. In-depth interviews with 66 participants, who undertook social work education outside of Canada and have subsequently settled to practice in the country, were conducted. Results highlight that the social work educational background of the professionals not only offers key conceptual, theoretical, and analytical foundations needed to adapt knowledge and skills to practice abroad, but also provides tools to navigate and negotiate professional adaptation processes as a whole. We conclude that ultimately, social workers may adapt well to their new work contexts because of the transferability of social work skills, knowledge, and values to new practice settings, thus facilitating interventions with services users and also their own process of professional adaptation.

scholarly journals Application for Selling Food and Beverage Products in CSDW Restaurants Based on Android

Academia Open ◽  
2021 ◽  
Vol 3 ◽  
Author(s):  
Muhammad Manggarai Rameli Sutikno ◽  
Mohammad Suryawinata
Keyword(s):  
Mobile Application ◽  
Food And Beverage ◽  
Trade Sector ◽  
To Come

CSDW is one restaurant that sells various kinds of fish dishes. As the development of the mobile application finally impacts on various areas of our lives. One of them is the trade sector. Considering that many customers are lazy to go out and buy food, researchers take the initiative to build online ordering applications at CSDW restaurants online with smartphones to make it easier for customers. The aim of this study is to produce an Android-based sales application for ordering food and transactions that can be done anywhere without having to come and queue, accompanied by images to be easily understood.Data collection techniques used are by observing and studying literature. Researchers hope to be able to help customers to be able to facilitate food and transactions easily without having to queue and come to the place.The results of the study are that it makes it easier for customers to buy food quickly and efficiently without having to wait in line or come to the CSDW restaurant.

scholarly journals THE RELEVANCY OF SELF DEVELOPMENT AND ACADEMIC EXPATRIATES’ CAREER IN PUBLIC UNIVERSITIES OF MALAYSIA

2020 ◽  
Vol 5 (37) ◽  
pp. 253-269
Author(s):  
Irma Wani Othman ◽  
Muhammad Safuan Yusoff ◽  
Mohd Sohaimi Esa ◽  
Mohd Azri Ibrahim ◽  
Budi Anto Mohd Tamring ◽  
...  
Keyword(s):  
Higher Education ◽  
Host Country ◽  
Public Universities ◽  
Public Institutions ◽  
Higher Learning ◽  
Institutions Of Higher Learning ◽  
Global Issue ◽  
Self Development ◽  
To Come ◽  
Depth Interviews

The presence of international staff or independent expatriate academicians in the cross border higher education world today is indeed a global issue that brings benefits to the development of higher education worldwide. The decision taken by independent expatriate academicians to come to the host country to pursue a career as an academician will certainly have useful implications on the career they are pursuing. Through in-depth interviews based on a qualitative approach adopted on thirty (30) selected voluntarily respondents in three public universities, the objective of this study was to find out the implications on self-development of careers as independent expatriate academicians serving in the host country. From the findings received as a result of the interviews conducted, the implications for self-development in terms of the career which could be seen were (I) Promotion (II) Lucrative income (III) Security in Malaysia and (IV) Harmony in the workplace. From each finding stated by the respondents involved, it had been proven that the decision was taken by independent expatriate academicians to the host country in pursuing a career as an academician had given the positive implication that indirectly brought benefits to themselves. The implications for self-development on a career as an independent expatriate academician were also able to lead to the retention of human resources of independent expatriate academicians which can reduce the turnover rate in an organisation such as academics in Malaysian Public Institutions of Higher Learning.

scholarly journals PERAN GURU BERLATARBELAKANG PENDIDIKAN BERBEDA DALAM PERKEMBANGAN MOTIVASI BELAJAR SISWA

2021 ◽  
Vol 22 (2) ◽  
pp. 168-190
Author(s):  
Zuhri Fahruddin
Keyword(s):  
Secondary Data ◽  
Sampling Technique ◽  
Educational Background ◽  
Learning Motivation ◽  
Data Sources ◽  
Primary Data ◽  
High Quality ◽  
Secondary Data Sources ◽  
Depth Interviews

Abstract: The learning carried out by the teacher in the classroom must develop the quality of learning, one of which is learning motivation, students who are not passionate about learning are not optimal and of high quality, from this goal the reality is still far from expectations, many students are not aware of the importance of studying seriously, there is no passion study, there is no fun in the study room. The sampling technique used is Census Sample (Sample Saturated), while criterion-based selection is used when conducting qualitative research, 30 students as primary data sources, two teachers as secondary data sources. Data collection techniques using in-depth interviews, observation, documentation and questionnaires, while data analysis by reducing data, presenting data, drawing conclusions and verification by means of research stages I and II students and teachers with a Da'wah educational background, stage III and IV student informants and teachers with PAI educational background.

scholarly journals Strategi Manajemen Waktu Room Attendent Dalam Menyiapkan Kamar di Kyriad Hotel Bumiminang Kota Padang

2021 ◽  
Vol 2 (1) ◽  
pp. 45-52
Author(s):  
Shindy Octaviani ◽  
Musparni Musparni
Keyword(s):  
Marketing Department ◽  
Sales And Marketing ◽  
Food And Beverage ◽  
Engineering Department ◽  
Front Office

Hotel adalah suatu perusahaan yang dikelola oleh pemiliknya dengan menyediakan pelayanan makanan, minuman dan fasilitas kamar untuk tidur kepada orang-orang yang sedang melkaukan perjalanan dan mampu membayar tanpa adanya perjanjian khusus. Suatu hotel memiliki berbagai departement antara lain : (1) Front Office Department yang langsung berhubungan dengan tamu, (2) Housekeeping Department yang bertugas untuk menyelesaikan semua kebersihan atau kelengkapan atas kamar tamu, (3) Food and Beverage Department yang bertugas untuk mengolah dan menyiapkan serta memberikan pelayanan atas makanan dan minuman yang dipesan oleh tamu hotel, (4) Accountiong Department yang bertugas untuk membuat laporan pemasukan dan pengeluaran yang dibutuhkan hotel, (5) Sales and Marketing Department yang menjual produk yang disediakan oleh hotel dengan calon tamu yang akan mempergunaknnya, (6) Engineering Department yang bertugas memelihara dan perbaikan segala kerusakan listrik dan mesin di hotel, dan (7) Security Deapartment yang menjaga keamanan hotel agar tamu hotel merasa aman tinggal di hotel. Jumlah department yang ada di setiap hotel tidaklah sama. Department dan section yang ada pada hotel-hotel tersebut akan bertambah banyak, seiring dengan kebutuhan dari hotel masing-masing. Untuk menyiapkan kamar tramu yang bersih untuk ditempati dengan  waktu yang singakat, seorang room attendant harus memiliki strategi atau trik untuk mengatur waktu yang bisa digunakan dalam mebantu pekerjaan mereka

THE IMPLEMENTATION OF THE ''BOLOGNA PROCESS'' INTO THE SUBJECT OF ANIMATION IN TOURISM, АS A SIGNIFICANT PART OF THE HOTEL INDUSTRY PRODUCTS PROMOTION

2007 ◽  
Vol 14 (1) ◽  
pp. 129-140
Author(s):  
Andjelija Ivkov ◽  
Igor Stamenkovic
Keyword(s):  
Significant Role ◽  
Bologna Process ◽  
Hotel Industry ◽  
Significant Part ◽  
Bologna Declaration ◽  
The Subject ◽  
The Bologna Process ◽  
Academic Year

Since the academic year 2001/2002, the programme of studies at the Department of Geography, Tourism and Hotel Industry has been adjusted to the requirements of the Bologna Declaration. All the exams, including optional subject Animation in Tourism, during the studies are organised into one-semester exam, and obligatory student’s intership has been introduced. Animation in tourism with it's animation programmes, introduces very important segment in touristic offer of one destionation. In this way tourists are able to feel local atmosphere. Also, that is an original instrument to oblige them to have a significant role in creating the ’’genius loci’’. In the most hotels and restaurants, on a famous destinations, authentic food is served to guests in the course of animation programmes. The programme should be enriched with the folkloric caracteristics of one nation, which we want to represent to visitors. The main goal of this essay, with theory asppects and concrete examples, is to point out the importance of animation, as a considerable factor and new trend in a process of promoting the hotel product.

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