scholarly journals JUSTIFICATION OF THE DEGREE OF NECESSITY OF QUALITY INDICATORS IN THE PASSENGER TRANSPORTATION EVALUATION SYSTEM

2020 ◽  
Vol 4 (157) ◽  
pp. 152-157
Author(s):  
G. Burlakova ◽  
М. Bukina
Keyword(s):  
Quality Assessment ◽  
Quality Indicators ◽  
Assessment System ◽  
Passenger Transport ◽  
Passenger Traffic ◽  
Passenger Transportation ◽  
Transport Services ◽  
General Quality ◽  
Transportation Process

The approaches to assessing the quality of passenger transport services and indicators considered in scientific works, and also existing in state and international standards, are considered. A hierarchical system of indicators (ranking level) has been drawn up, which distributes the sequence of indicators of transport services. The foreign experience of organizing the work of municipal transport was taken into account, the quality of service of which is constantly monitored and as close as possible to the needs of passengers. However, a number of issues, namely: measuring the quality of transport services for the population on a digital scale, methods and methods for monitoring quality assessment, and improving it, etc., remain open. Based on the results of the preliminary study, the main indicators for assessing the quality of passenger transport were identified and grouped, both objective and dependent on the perception of the consumer, which most clearly describe the quality of the provision of passenger transport services. Almost all researchers in their works have determined that the system of general quality indicators should include the following indicators: availability, reliability, comfort, information content, safety, regularity, cost-effectiveness. But due to the importance of each of the elements of the complex indicator, it is necessary to take into account not only all the components of the quality assessment, but also, to a certain extent, their impact on the quality of the transportation process. The article analyzes the importance of each component included in the system of indicators for assessing the quality of transport services for passengers. The necessity of digital assessment of the quality of services for the transportation of passengers by city bus transport has been substantiated. The developed methodology will allow assessing the quality of passenger transportation by other types of transport. The degree of the need for quality indicators in the passenger traffic assessment system has been substantiated, which will allow evaluating the quality of passenger service not at the verbal level ("bad", "good"), but at the level of digital comparison. substantiation of the degree of need for quality indicators in the passenger traffic assessment system; considering the feasibility of each indicator with its constituent components, determining the degree of influence of each component on the quality of the provision of services for the carriage of passengers by road. For the digitalization of the assessment of the quality of transportation, the designation of the general quality indicator is adopted - Яобщ. In numerical terms, the quality indicator should tend to the maximum value, which in this study is taken as 4. For this, all indicators will be divided into separate components, the weight of which will be estimated at 0.1. A general indicator for assessing the quality of passenger transportation has been determined, which will determine the competitiveness of the enterprise, satisfy the need for a high-quality transportation process, taking into account all criteria and indicators. Thus, the assessment of the quality of passenger transportation, based on the minimum value of the coefficient, which will tend from 3.5 to 4, will determine the ability of the enterprise to carry out the transportation of passengers according to a qualitative assessment and, taking it into account, conduct tenders for the transportation of passengers. Keywords: quality assessment, indicators, transport service, transportation process, passenger traffic, monitoring, ranking.

scholarly journals ОЦІНКА ВПЛИВУ ПАРАМЕТРІВ ЯКОСТІ ТРАНСПОРТНОЇ ПОСЛУГИ МІСЬКОГО ПАСАЖИРСЬКОГО ПІДПРИЄМСТВА- ПЕРЕВІЗНИКА НА ТРАНСПОРТНУ ПОВЕДІНКУ В МІСТІ КИЄВІ

2019 ◽  
pp. 31-37
Author(s):  
Петровська Світлана Іванівна
Keyword(s):  
Behavioral Responses ◽  
Urban Transport ◽  
Passenger Transport ◽  
Passenger Traffic ◽  
Passenger Transportation ◽  
Transport Services ◽  
Transportation Service ◽  
Private Car ◽  
Traditional Approaches

The rapid significant increase in the quality of the process of passenger transportation by Kyiv public transport can be a powerful motivation to increase the frequency of its use. However, the parameters of the desired change in the quality of urban transport remain unknown, which leads to its chaotic management. Two trends in urban passenger traffic quality research are common. The first approach deals with measuring the operating parameters of the transport system, and the second one focuses on the research of customers' opinions regarding transport services. However, none of the scientists focuses fully on the specific human behavioral responses to the quality of the city's passenger transportation service, when urban transport is opposed to a private car. Because of this, the assessment of the quality of urban passenger transport requires the development of special tools. It is already clear today that not all traditional approaches used in studies of transport behavior that depend on the quality structure may be suitable for this.

scholarly journals Analysis of methods for determining the quantity and passenger capacity of rolling stock on urban routes of passenger transportation

2021 ◽  
Vol 12 (2) ◽  
pp. 11-18
Author(s):  
Viktor Bilichenko ◽  
◽  
Serhiy Tsymbal ◽  
Olga Tsymbal ◽  
◽  
...  
Keyword(s):  
Transport System ◽  
Rolling Stock ◽  
Maximum Efficiency ◽  
Road Accidents ◽  
Passenger Transport ◽  
Passenger Traffic ◽  
Passenger Transportation ◽  
Transport Services ◽  
Level Of Satisfaction

An analysis of methods for determining the number and passenger capacity of rolling stock on urban routes of passenger traffic. Coordinated growth of efficiency and quality of urban passenger transport allows to increase the level of satisfaction of passenger transportation needs, reduce transport stress on the urban passenger transport system, improve the environmental situation, reduce road accidents and the number of road accidents, ensure unprofitable work of carriers. Improving the functioning of the production system of urban passenger transport should ensure a minimum travel time of passengers, regular movement of vehicles along the route, rational use of rolling stock and quality passenger service at minimal cost. Managing the number and passenger capacity of rolling stock on the route is an important task that affects both the quality of passenger transport services and the economic efficiency of carriers. These factors are opposite, ie, by improving the quality of passenger transport services, the carrier is usually forced to reduce the efficiency of vehicles. The tasks of local authorities are to ensure the number and passenger capacity of vehicles on the route and the quality of passenger transport services that would ensure maximum efficiency of the urban passenger transport system, taking into account the interests of all parties, ie carriers, passengers and the community. Despite the presence of a significant amount of research, the task of choosing the number and passenger capacity of buses on regular routes in city traffic, which would ensure an improvement in the quality of services, remains urgent.

The structure and application of an automated system for monitoring passenger traffic

2021 ◽  
Vol 14 (3) ◽  
pp. 4-11
Author(s):  
Evgeniy Anikeev
Keyword(s):  
Data Collection ◽  
General Structure ◽  
Automated System ◽  
Passenger Transport ◽  
Service Levels ◽  
Passenger Traffic ◽  
Advantages And Disadvantages ◽  
Transport Services ◽  
Transport Control

Various methods of collecting data on passenger traffic, their advantages and disadvantages are considered. It is shown that in order to improve the quality of transport services, it is necessary to regularly collect and refine data on passenger traffic. The goals and methods of obtaining information about passenger traffic in the system of municipal passenger transport are indicated. All currently existing methods are divided into three categories: data collection using technical means, data collection with the help of censors and volunteers, and interpretation of fare payments. All the methods presented in the article were compared in terms of labor intensity, costs and accuracy of the results obtained. The advantages and disadvantages of each method are considered. The general structure of an automated system for collecting data on passenger traffic is presented. The necessity of creating a centralized system for collecting and processing data associated with all passenger transport control systems has been substantiated. The tasks solved by this system at all levels of transport services for passengers are shown. Each of the tasks is assigned to one of three service levels: pre-transport, transport and post-transport. It is shown that only solving problems at all levels can ensure high-quality operation of the municipal passenger transport system.

TRANSPORT MOBILITY INDEX OF LARGE RUSSIAN CITIES

2021 ◽  
Vol 73 (2) ◽  
pp. 40-48
Author(s):  
R.R. ZAGIDULLIN ◽  
◽  
D.A. DRYUCHIN ◽  
Keyword(s):  
Public Transport ◽  
Passenger Transport ◽  
Mobility Index ◽  
Passenger Transportation ◽  
Transport Services ◽  
Transport Mobility

The relevance of the problem is due to the lack of a method and indicators for assessing the level of transport mobility of cities. The purpose of the article is to develop a method for assessing the level of transport mobility. Currently, there are no science - based criteria for assessing the level of mobility in terms of the convenience of passengers using various types of public transport for travel. The use of the transport mobility index will contribute not only to improving the quality of passenger transport, but also to improving the level of transport services in General. The developed method for assessing the level of transport mobility will allow you to study the dynamics of changes in indicators and plan measures to improve the quality of transport services. The implementation of the proposed method will allow analyzing routes, as well as planning measures to increase the level of transport mobility and the attractiveness of public transport for passenger transportation.

scholarly journals APPLICATION OF GENETIC ALGORITHM OF OPTIMIZATION DURING THE PROCESS OF URBAN PASSENGER TRAFFIC MANAGEMENT

2018 ◽  
pp. 5-8
Author(s):  
G. A. Lekveishvili ◽  
P. G. Gogiashvili ◽  
J. T. Chogovadze ◽  
D. G. Kbilashvili
Keyword(s):  
Genetic Algorithm ◽  
Traffic Management ◽  
Logistic Model ◽  
Modified Model ◽  
Passenger Traffic ◽  
Passenger Transportation ◽  
Transportation Process ◽  
Process System ◽  
Alternative Solutions

The paper proposes a generalized logistic model of the urban passenger transportation system, and on its basis, there has been developed a modified model that allows for determining a set of organizational and economic indicators in each state of a system. To solve the optimization problem of the transportation process system under conditions of dynamically changing passenger traffic flows, there has been justified searching for a balance between the effectiveness and quality of solutions due to the «survival of the strongest alternative solutions» y to earn system of operational control buses on the route. There has been proven the advantage of using genetic algorithm to optimize the processes of organizing and managing the system of urban passenger transport with the aim of maximizing the profits of an enterprise at minimal cost.

scholarly journals Influence of the technical operation of passenger road transport on the quality indicators of transportation in interregional traffic

2021 ◽  
Vol 341 ◽  
pp. 00025
Author(s):  
Vyacheslav Epifanov ◽  
Michael Obshivalkin ◽  
Kristina Generalova
Keyword(s):  
Quality Indicators ◽  
Transport Process ◽  
Road Transport ◽  
Transport Costs ◽  
Passenger Traffic ◽  
Transport Services ◽  
Quality Aspects ◽  
Technical Operation ◽  
Passenger Road Transport

In order to improve transport services for the population, it is necessary, based on the accumulated experience and wishes of passengers, to carefully study and analyze information on the quality of transport services. This requires the development of modern methods that will effectively improve the level of transport activities. The main prerequisites will be the development of methodological regulations for the organization of the transport process, which will primarily relate to improving its quality and safety. The article establishes the relationship of factors affecting the efficiency of technical operation of the vehicle, which in turn affects the quality indicators of inter-municipal passenger traffic. Quality scores are considered simple to calculate and easy to use; Quality indicators are formed in such a way that they can be used to judge the activities of carriers in the field of improving the quality of the transport process and, thus, to separate the quality aspects that depend and do not depend on their activities. The article uses indicators developed on the basis of the requirements of quality standards for transport services. Such an approach in the process of managing passenger traffic in intermunicipal traffic can greatly contribute to improving the quality of service to the population by intermunicipal road transport. The analysis made it possible to establish modern features of the functioning of passenger traffic in intermunicipal traffic and outline ways to improve the quality of transportation and the efficiency of passenger road transport, of which, first of all, one can single out: increasing the efficiency of using road transport, reducing transport costs, developing the production and technical base. and maintenance and repair technologies.

scholarly journals Analysis of Accessibility of Railway Transport for Residents of Large Urban Agglomerations

2019 ◽  
Vol 17 (2) ◽  
pp. 166-175
Author(s):  
E. B. Kulikova ◽  
O. N. Madyar ◽  
A. V. Galitsky
Keyword(s):  
Weighted Average ◽  
Rail Transport ◽  
Long Distance ◽  
Related Services ◽  
Passenger Traffic ◽  
Suburban Areas ◽  
Passenger Transportation ◽  
Transport Services ◽  
Time Expenditures

The study is focused on improvement of passenger transportation by rail transport, its availability, quality of related services for residents of large agglomerations. Correlation of growth in speed of movement of passengers, distance of travel, range and quality of services provided by the carrier, as well as planning of passenger traffic and spatial urban development models are considered. Particular attention is paid to the analysis of the improvement of passenger transportation by rail transport by assigning stops for long-distance passenger trains (including fast, speed and highspeed trains) in suburban areas of large agglomerations, since that aspect has not been yet sufficiently studied.It is concluded that it is necessary to continue research on transportation needs of the population of the agglomerations, to identify the features and patterns of changes in passenger traffic, emerging and redeeming in the suburban areas of the largest cities. This will allow transportation companies to better understand the transport services market, to develop and offer new transportation products to the population. That approach can increase the attractiveness of rail transport and its availability for the population of many cities thanks to a significant reduction in weighted average costs and travel time expenditures for passengers.

METHODS FOR EVALUATING THE QUALITY INDICATORS OF PASSENGER TRANSPORTATION

2015 ◽  
Vol 8 (1) ◽  
pp. 5-8
Author(s):  
Аникеев ◽  
Evgeniy Anikeev
Keyword(s):  
Quality Assessment ◽  
Quality Indicators ◽  
Public Transport ◽  
Passenger Transportation

The article is about currently used considered indicators of quality of passenger transportation by public transport. Also the basic methods of constructing integrated quality assessment are considered

scholarly journals RESEARCH OF QUALITY FORMATION OF TRANSPORT SERVICES BY PASSENGER TRANSPORT ENTERPRISES OF EU

2021 ◽  
Vol 49 (2) ◽  
pp. 122-130
Author(s):  
Nazarenko I ◽  
Keyword(s):  
Quality Criteria ◽  
Modern Society ◽  
Enterprise Management ◽  
Passenger Transport ◽  
Global Trends ◽  
Transport Services ◽  
Object Of Study ◽  
The Cost ◽  
Transport Complex

The article examines the processes, criteria and factors to ensure the quality of passenger transport services. Object of study - processes to ensure the quality of passenger transport services in the context of European integration of Ukraine. Purpose - a study of the world experience in the formation of the concept of quality of transport services, summarizing the main factors that affect the quality of transport services, as well as the main criteria affecting the qualitative characteristics of the services of the transport. Method study - generalization of fundamental works of Ukrainian and foreign scientists of economists is in the internal checking system, dialectical going, fundamental positions of economic theory, system-logical approach near research of the economic phenomena and processes. Satisfaction the needs of society and economy of passenger transport services depends on the quality and timeliness of those services. Questions of quality passenger transport services are interested in users of transport services, companies providing them. However, the requirements and the basic criteria for assessing the quality they are different. If the passenger transport enterprise interested in providing their services with minimal effort and money, the service users in their assessment pay attention not only on the cost of services, but also on transport safety, comfort, delivery time, etc.. The quality of the transport concept of integrated services, which is constantly being developed and improved. Global trends show that the quality of transport services must ensure the needs and expectations of consumers. Accordingly, it is increasing the importance of defining the qualities that affect the quality of service. Given the transient and dynamic nature of modern society and the lifestyle of the main consumers of the services the system factors and quality criteria must be flexible and dynamic to meet the industry's competitiveness on the European market of services. Awareness of the main criteria for assessing the quality of services will help to identify potential strengths and weaknesses. This will help improve not only the quality but also the process of enterprise management, industry, improve customer satisfaction of services received, will increase competitiveness. The results of the article can be inculcated in-process services of enterprises of a transport complex. KEYWORDS: QUALITY, TRANSPORT SERVICE. CRITERIA of QUALITY, TRANSPORT.

scholarly journals THE GRAVITY MODEL FORMALIZATION FOR THE INTERCITY PASSENGER’S CORRESPONDENCES PARAMETER’S ESTIMATION

2017 ◽  
Vol 16 (5) ◽  
pp. 437-443 ◽  
Author(s):  
C. V. Dolya
Keyword(s):  
Gravity Model ◽  
Transportation System ◽  
Gravity Models ◽  
Gravity Modeling ◽  
Passenger Transport ◽  
Passenger Transportation ◽  
The Given ◽  
Selection Of ◽  
Calibration Coefficients

he paper considers a possibility to apply gravity models for calculation of intercity passenger transport corres- pondences which are implemented with the help of public transport. The Ukraine transportation system has been selected as an object of investigation and this approach extends application possibilities of the obtained results. Calibration coefficients used in calculation of the indicated correspondences are rather important and significant in case of forecasting passenger transport correspondences. Formalization of these factors is necessary for every transportation system if a calculation of pas-senger transport correspondences has been made for it. In this case searching for actual calibration parameters and other coef-ficients as components of gravitational models is a relevant objective of the given paper. Selection of the gravity model va- riant plays rather significant role in solution of this problem. The developed methods for calculation of passenger transport correspondences are proposed for their application in respect of various transport and trip types. The executed research works have made it possible to investigate a process pertaining to providing of services for passenger transportation while using public routes. The obtained characteristics on functioning of the studied system have allowed to assess the possibility for ap-plication of the known methods for calculation of passenger correspondences and analyze the quality of their application. Calibration coefficients have been empirically selected for calculation of the indicated correspondences while using method of gravity modeling. Formalization of previously unexplored parameters of gravity model component provides the possibility to apply the considered approach for calculation of passenger correspondences within the framework of the investigated trans-portion system. This makes it possible to plan and arrange interaction of various transport types and provides new data and knowledge on the studied system.

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