scholarly journals ОЦІНКА ВПЛИВУ ПАРАМЕТРІВ ЯКОСТІ ТРАНСПОРТНОЇ ПОСЛУГИ МІСЬКОГО ПАСАЖИРСЬКОГО ПІДПРИЄМСТВА- ПЕРЕВІЗНИКА НА ТРАНСПОРТНУ ПОВЕДІНКУ В МІСТІ КИЄВІ

2019 ◽  
pp. 31-37
Author(s):  
Петровська Світлана Іванівна
Keyword(s):  
Behavioral Responses ◽  
Urban Transport ◽  
Passenger Transport ◽  
Passenger Traffic ◽  
Passenger Transportation ◽  
Transport Services ◽  
Transportation Service ◽  
Private Car ◽  
Traditional Approaches

The rapid significant increase in the quality of the process of passenger transportation by Kyiv public transport can be a powerful motivation to increase the frequency of its use. However, the parameters of the desired change in the quality of urban transport remain unknown, which leads to its chaotic management. Two trends in urban passenger traffic quality research are common. The first approach deals with measuring the operating parameters of the transport system, and the second one focuses on the research of customers' opinions regarding transport services. However, none of the scientists focuses fully on the specific human behavioral responses to the quality of the city's passenger transportation service, when urban transport is opposed to a private car. Because of this, the assessment of the quality of urban passenger transport requires the development of special tools. It is already clear today that not all traditional approaches used in studies of transport behavior that depend on the quality structure may be suitable for this.

scholarly journals JUSTIFICATION OF THE DEGREE OF NECESSITY OF QUALITY INDICATORS IN THE PASSENGER TRANSPORTATION EVALUATION SYSTEM

2020 ◽  
Vol 4 (157) ◽  
pp. 152-157
Author(s):  
G. Burlakova ◽  
М. Bukina
Keyword(s):  
Quality Assessment ◽  
Quality Indicators ◽  
Assessment System ◽  
Passenger Transport ◽  
Passenger Traffic ◽  
Passenger Transportation ◽  
Transport Services ◽  
General Quality ◽  
Transportation Process

The approaches to assessing the quality of passenger transport services and indicators considered in scientific works, and also existing in state and international standards, are considered. A hierarchical system of indicators (ranking level) has been drawn up, which distributes the sequence of indicators of transport services. The foreign experience of organizing the work of municipal transport was taken into account, the quality of service of which is constantly monitored and as close as possible to the needs of passengers. However, a number of issues, namely: measuring the quality of transport services for the population on a digital scale, methods and methods for monitoring quality assessment, and improving it, etc., remain open. Based on the results of the preliminary study, the main indicators for assessing the quality of passenger transport were identified and grouped, both objective and dependent on the perception of the consumer, which most clearly describe the quality of the provision of passenger transport services. Almost all researchers in their works have determined that the system of general quality indicators should include the following indicators: availability, reliability, comfort, information content, safety, regularity, cost-effectiveness. But due to the importance of each of the elements of the complex indicator, it is necessary to take into account not only all the components of the quality assessment, but also, to a certain extent, their impact on the quality of the transportation process. The article analyzes the importance of each component included in the system of indicators for assessing the quality of transport services for passengers. The necessity of digital assessment of the quality of services for the transportation of passengers by city bus transport has been substantiated. The developed methodology will allow assessing the quality of passenger transportation by other types of transport. The degree of the need for quality indicators in the passenger traffic assessment system has been substantiated, which will allow evaluating the quality of passenger service not at the verbal level ("bad", "good"), but at the level of digital comparison. substantiation of the degree of need for quality indicators in the passenger traffic assessment system; considering the feasibility of each indicator with its constituent components, determining the degree of influence of each component on the quality of the provision of services for the carriage of passengers by road. For the digitalization of the assessment of the quality of transportation, the designation of the general quality indicator is adopted - Яобщ. In numerical terms, the quality indicator should tend to the maximum value, which in this study is taken as 4. For this, all indicators will be divided into separate components, the weight of which will be estimated at 0.1. A general indicator for assessing the quality of passenger transportation has been determined, which will determine the competitiveness of the enterprise, satisfy the need for a high-quality transportation process, taking into account all criteria and indicators. Thus, the assessment of the quality of passenger transportation, based on the minimum value of the coefficient, which will tend from 3.5 to 4, will determine the ability of the enterprise to carry out the transportation of passengers according to a qualitative assessment and, taking it into account, conduct tenders for the transportation of passengers. Keywords: quality assessment, indicators, transport service, transportation process, passenger traffic, monitoring, ranking.

scholarly journals Analysis of methods for determining the quantity and passenger capacity of rolling stock on urban routes of passenger transportation

2021 ◽  
Vol 12 (2) ◽  
pp. 11-18
Author(s):  
Viktor Bilichenko ◽  
◽  
Serhiy Tsymbal ◽  
Olga Tsymbal ◽  
◽  
...  
Keyword(s):  
Transport System ◽  
Rolling Stock ◽  
Maximum Efficiency ◽  
Road Accidents ◽  
Passenger Transport ◽  
Passenger Traffic ◽  
Passenger Transportation ◽  
Transport Services ◽  
Level Of Satisfaction

An analysis of methods for determining the number and passenger capacity of rolling stock on urban routes of passenger traffic. Coordinated growth of efficiency and quality of urban passenger transport allows to increase the level of satisfaction of passenger transportation needs, reduce transport stress on the urban passenger transport system, improve the environmental situation, reduce road accidents and the number of road accidents, ensure unprofitable work of carriers. Improving the functioning of the production system of urban passenger transport should ensure a minimum travel time of passengers, regular movement of vehicles along the route, rational use of rolling stock and quality passenger service at minimal cost. Managing the number and passenger capacity of rolling stock on the route is an important task that affects both the quality of passenger transport services and the economic efficiency of carriers. These factors are opposite, ie, by improving the quality of passenger transport services, the carrier is usually forced to reduce the efficiency of vehicles. The tasks of local authorities are to ensure the number and passenger capacity of vehicles on the route and the quality of passenger transport services that would ensure maximum efficiency of the urban passenger transport system, taking into account the interests of all parties, ie carriers, passengers and the community. Despite the presence of a significant amount of research, the task of choosing the number and passenger capacity of buses on regular routes in city traffic, which would ensure an improvement in the quality of services, remains urgent.

The structure and application of an automated system for monitoring passenger traffic

2021 ◽  
Vol 14 (3) ◽  
pp. 4-11
Author(s):  
Evgeniy Anikeev
Keyword(s):  
Data Collection ◽  
General Structure ◽  
Automated System ◽  
Passenger Transport ◽  
Service Levels ◽  
Passenger Traffic ◽  
Advantages And Disadvantages ◽  
Transport Services ◽  
Transport Control

Various methods of collecting data on passenger traffic, their advantages and disadvantages are considered. It is shown that in order to improve the quality of transport services, it is necessary to regularly collect and refine data on passenger traffic. The goals and methods of obtaining information about passenger traffic in the system of municipal passenger transport are indicated. All currently existing methods are divided into three categories: data collection using technical means, data collection with the help of censors and volunteers, and interpretation of fare payments. All the methods presented in the article were compared in terms of labor intensity, costs and accuracy of the results obtained. The advantages and disadvantages of each method are considered. The general structure of an automated system for collecting data on passenger traffic is presented. The necessity of creating a centralized system for collecting and processing data associated with all passenger transport control systems has been substantiated. The tasks solved by this system at all levels of transport services for passengers are shown. Each of the tasks is assigned to one of three service levels: pre-transport, transport and post-transport. It is shown that only solving problems at all levels can ensure high-quality operation of the municipal passenger transport system.

scholarly journals Development of material and technical base urban transport companies in Western Siberia in years of eighth five-year plan (1966–1970)

2020 ◽  
Vol 5 (4) ◽  
pp. 9-15
Author(s):  
M. K. Alafiev ◽  
Keyword(s):  
Public Transport ◽  
Western Siberia ◽  
Urban Transport ◽  
Rolling Stock ◽  
Passenger Traffic ◽  
Transport Services ◽  
Technical Base ◽  
Urban Public Transport ◽  
New Type

The article discusses the main activities of state authorities, labor collectives of transport enterprises in Western Siberia to improve the operation of urban public transport in the region during the eighth five-year plan (1966-1970). During the study period, the increase in the level of transport services for urban residents was directly related to measures to develop and strengthen the material and technical base of passenger transport enterprises, technical re-equipment of automobile and tram rolling stock, and construction of a new type of public transport in Western Siberia – the urban trolleybus. The author comes to the conclusion that during the eighth five-year plan, urban public transport enterprises in the region received significant material and technical development, which became the basis for increasing the volume of passenger traffic and improving the quality of transport services for the urban population of the West Siberian region

Assessment of the quality of passenger service by urban transport

2021 ◽  
pp. 33-38
Author(s):  
Keyword(s):  
Public Transport ◽  
Urban Areas ◽  
Point Of View ◽  
Urban Transport ◽  
Quality Of Services ◽  
Public Transport System ◽  
Passenger Transportation ◽  
Transport Services ◽  
The Government

The intensification of public transport in urban areas due to increased mobility at the regional and state levels, discrepancies between urban areas with the same population and the lack of statistics related to the efficiency and quality of public transport services are the main factors of our work. It is necessary to draw boundaries between the quality of services and the performance indicators of the public transport system. The quality of services is the subjective result of many intangible variables. The quality of service can be approached from four sides: from the point of view of the passenger, the performance of the vehicle, the specialized passenger transportation company, and the Government. Accessibility, comfort and convenience-these are the main indicators that should be evaluated by the population as having high ratings for the good quality of urban transport services. The tool used to collect the data is the preference survey. Keywords: service quality, public transport, evaluation, efficiency, methods, passenger, survey

TRANSPORT MOBILITY INDEX OF LARGE RUSSIAN CITIES

2021 ◽  
Vol 73 (2) ◽  
pp. 40-48
Author(s):  
R.R. ZAGIDULLIN ◽  
◽  
D.A. DRYUCHIN ◽  
Keyword(s):  
Public Transport ◽  
Passenger Transport ◽  
Mobility Index ◽  
Passenger Transportation ◽  
Transport Services ◽  
Transport Mobility

The relevance of the problem is due to the lack of a method and indicators for assessing the level of transport mobility of cities. The purpose of the article is to develop a method for assessing the level of transport mobility. Currently, there are no science - based criteria for assessing the level of mobility in terms of the convenience of passengers using various types of public transport for travel. The use of the transport mobility index will contribute not only to improving the quality of passenger transport, but also to improving the level of transport services in General. The developed method for assessing the level of transport mobility will allow you to study the dynamics of changes in indicators and plan measures to improve the quality of transport services. The implementation of the proposed method will allow analyzing routes, as well as planning measures to increase the level of transport mobility and the attractiveness of public transport for passenger transportation.

A Research On The Perception Of Service Quality Of Intercity Passenger Transport: The Example Of Black Sea Region

2021 ◽  
Vol 8 (2) ◽  
pp. 257-275
Author(s):  
Erdal Nebol ◽  
Erdoğdu ALP
Keyword(s):  
Service Quality ◽  
Service Providers ◽  
Transport Sector ◽  
Passenger Transport ◽  
Black Sea Region ◽  
Passenger Transportation ◽  
Transportation Service ◽  
Quality Scale ◽  
Highway Transportation

Highway passenger transportation sector stands out as a growing passenger transport sector in Turkey. Transport companies have to take into account the expectations of customers in order to survive and advance in this sector. For this reason, the measurement of the perceived and expected service quality of the customers is becoming important. In this study, a survey will be carried out on the service quality of highway intercity passenger transportation within the city of Tokat. It is explained why customer satisfaction and perception are very important for service providers, in highway passenger transportation which is one of the important sectors in our country. In this context, it has been understood that it is necessary to measure perceived and expected service quality of the customers. With this data, it will be possible to make improvements and improvements to the preferences of the customers. In this study it is examined the quality of the services primarily offered by the highway passenger transport sector, which is among the important sectors of our country in terms of both the economic magnitude and the employment it provides. For this aim the highway transportation literature is surveyed and according to literature using SERVQUAL scale one questionnaire is implemented to 400 people in Tokat. Then the collected data is analyzed with SPSS 24.0. According to test results age, monthly income and the travel purpose effects the highway transportation service quality perception of the passengers. In addition to this Service Quality Scale (SERVQUAL) is tested and found reliable and valid for highway passenger transport sector in Turkey.

scholarly journals Development and evaluation of analytical forecasting methods for vehicle occupancy, in the trunk routes of Moscow

2021 ◽  
Author(s):  
Veniamin Nikolaevich Bogumil ◽  
Vladimir Mikhailovich Vlasov ◽  
Maria Jose Duque-Sarango
Keyword(s):  
Urban Transport ◽  
Passenger Transport ◽  
Transport Service ◽  
Large Cities ◽  
Passenger Flow ◽  
Transport Services ◽  
Forecasting Methods ◽  
Trunk Routes ◽  
And Control

Passenger transport plays an important role in large cities around the world. According with this, the administration of these cities pays much attention to urban transport, specifically, in the formalization and establishment of standard criteria for the quality of transportation. The main criteria are the “Regularity of transportation” and “Vehicle occupancy”. Having standards is the first step to improve the quality of the transport service, the next step is the execution and application of these standards. In this article, the issue of improving the quality of passenger transport services is considered based on the forecast and control of the vehicle occupancy and the management of the transportation process based on the results of the forecast. The necessary condition for the implementation of these tasks is the use of telematic means as the Automated Passenger Counting System for monitoring passenger flow at bus stops. This information is the source data. In the article, we show the results of the study of the trunk routes of urban transport in Moscow. It is shown that the situation regarding passenger dynamics differs every time for each route, which requires different analytical methods for forecasting and control of vehicle occupancy for each case. Various methods for predicting vehicle occupancy were developed, and it is shown that the effectiveness of these forecasting methods depends directly on the characteristics of passenger flow. The control of the flow of passengers based on the established standards will avoid overloading the buses that circulate on the main roads of large cities, thus improving the quality of the transport service on the route.

scholarly journals Analysis of Accessibility of Railway Transport for Residents of Large Urban Agglomerations

2019 ◽  
Vol 17 (2) ◽  
pp. 166-175
Author(s):  
E. B. Kulikova ◽  
O. N. Madyar ◽  
A. V. Galitsky
Keyword(s):  
Weighted Average ◽  
Rail Transport ◽  
Long Distance ◽  
Related Services ◽  
Passenger Traffic ◽  
Suburban Areas ◽  
Passenger Transportation ◽  
Transport Services ◽  
Time Expenditures

The study is focused on improvement of passenger transportation by rail transport, its availability, quality of related services for residents of large agglomerations. Correlation of growth in speed of movement of passengers, distance of travel, range and quality of services provided by the carrier, as well as planning of passenger traffic and spatial urban development models are considered. Particular attention is paid to the analysis of the improvement of passenger transportation by rail transport by assigning stops for long-distance passenger trains (including fast, speed and highspeed trains) in suburban areas of large agglomerations, since that aspect has not been yet sufficiently studied.It is concluded that it is necessary to continue research on transportation needs of the population of the agglomerations, to identify the features and patterns of changes in passenger traffic, emerging and redeeming in the suburban areas of the largest cities. This will allow transportation companies to better understand the transport services market, to develop and offer new transportation products to the population. That approach can increase the attractiveness of rail transport and its availability for the population of many cities thanks to a significant reduction in weighted average costs and travel time expenditures for passengers.

scholarly journals CONSUMER VALUE COMPARISON OF PRIVATE VEHICLES AND PUBLIC TRANSPORT IN SUBURBAN TRANSPORTATION

2021 ◽  
Author(s):  
Elmaddin Zarbalizade ◽  
Keyword(s):  
Public Transport ◽  
Economic Effect ◽  
The Public ◽  
Passenger Transportation ◽  
Transport Services ◽  
Consumer Value ◽  
Methods Of Synthesis ◽  
Private Car ◽  
Set Up

The consumer's decision on the choice of a way to move in space, but directly in this article on the choice of the type private or suburban public transport, is based on the person's expectation of the consumer value of the trip, which will have a certain size and content. Consumer value for suburban transportation – as a result of the interaction of the passenger with the carrier. The elements of the consumer value for suburban passenger transportation by public transport are shown in general. With the help of previous research in this area, as well as the author's own experience, the elements and content of the consumer value, commuter travel by public transport and private car, are further formed and revealed. The elements of consumer value consist of the preferences and sacrifices of the passenger. The article aims to use more modern and universal approaches to shaping the consumer value content and components of commuter travel. This set-up should be based on a sequence of modern scientific and practical approaches to the core of SC services. Methods of synthesis and analysis, induction and deduction, and generalization are used in the study (to determine the content of public transport and suburban transport by private vehicle and the elements of consumer value). A positive result of the interaction between passenger and carrier is the guarantee of more active use of public transport services by the consumer. In addition to increasing the consumer value of such services, it will encourage consumers to abandon the use of private transport for the public benefit. A well-thought-out policy on the tariff plan, improving the comfort and quality of services provided by public transport helps to attract the maximum number of passengers who use public transport and also attaches great importance to the economic effect of the consumer value of suburban travel by public transport. The results of the study can be applied in favor of reducing the use of a large number of private transports, which will enable the formulation and implementation of policies to protect the environment and the environmental situation.

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