Influencing Factors of the Continuous Usage Intention of Consumers of Online Food Delivery Platform Based on an Information System Success Model

Online food delivery (OFD) has gradually become a development trend in the catering industry. However, the homogenization of the principal OFD platforms is becoming increasingly obvious, and there is an urgent need to explore the continuous usage intentions of consumers of the OFD platform. Unlike previous studies, this study employs DeLone and McLean's information system (IS) success model as the theoretical framework and constructs the influencing factors model of the continued usage intentions of users of the OFD platform from three aspects, namely, service, system, and information quality. Participants (N = 361) completed a questionnaire assessing their continuous usage intentions of the OFD platform, and the results were analyzed using a structural equation model (SEM). Service worker, platform quality, and content consistency have significant positive effects on the trust in the platform and satisfaction of consumers. Both the trust in the platform and satisfaction of consumers have a positive impact on their continuous usage intentions. We also explored the mediating effect of the trust in the platform and satisfaction of consumers. This study adds to the academic literature and practical implications for the continuous usage intention of consumers. This study discusses the influencing factors and formation mechanism of the continuous usage intention of consumers and proposes a model of the continuous usage intention of consumers of OFD platforms. Moreover, OFD platforms can make differentiation strategies more targeted and eliminate the dilemma of homogenization competition of OFD platforms.

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Analysis of Natural Resources and Environment, Politico-Economic Conditions and their influences on Tourist Behavioural Intentions in Hunza: Mediating effect of Tourist Satisfaction

Journal of Applied Economics and Business Studies ◽

10.34260/jaebs.443 ◽

2020 ◽

Vol 4 (4) ◽

pp. 55-74

Author(s):

Faqeer Muhammad ◽

Kifayat Ullah ◽

Rehmat Karim

Keyword(s):

Natural Resources ◽

Structural Equation ◽

Positive Impact ◽

Partial Least Square ◽

Least Square ◽

Mediating Effect ◽

Economic Conditions ◽

Primary Data ◽

Equation Modeling ◽

Tourist Satisfaction

This study aims to explore the influence of Natural Resources and Environment (NRE), Politico-Economic Conditions (PEC) on Tourist Behavioral Intension (TBI) in Hunza, Pakistan. The study further investigates the mediating role of Tourist Satisfaction (TS) on the given variables. Partial Least Square Structural Equation Modeling (PLS-SEM) technique has been applied to conceptualize the research frame and to test the proposed hypotheses. Primary data was collected by using convenient sampling technique for analysis from 220 tourists who visited tourism nucleus sites of Hunza. The finding of the study reveals that Natural resources and Environment, Politico-and Economic Conditions have a significant positive impact on Tourist’s Behavioral Intensions. Moreover, Tourist’s Satisfaction partially mediates the positive relationships among Natural Resources and Environment, Political & Economic Conditions and Tourist’s Behavioral Intensions. The findings of the study extend the understanding that presence of natural resources along with healthy environment and stable political & economic conditions of a destination are the key determinants for sustainable tourism development.

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Using PLS-SEM Model to Explore the Influencing Factors of Learning Satisfaction in Blended Learning

Education Sciences ◽

10.3390/educsci11050249 ◽

2021 ◽

Vol 11 (5) ◽

pp. 249

Author(s):

Chun-Hsiung Huang

Keyword(s):

Blended Learning ◽

Influencing Factors ◽

Structural Equation ◽

Positive Impact ◽

Ease Of Use ◽

Perceived Usefulness ◽

Learning Motivation ◽

Perceived Ease Of Use ◽

Learning Satisfaction ◽

The Relationship

This research explores the influencing factors of learning satisfaction in blended learning. Three dimensions are proposed: perceived usefulness, perceived ease of use, and learning motivation. It studied how these variables affect students’ learning satisfaction. The research hypotheses are: (1) Perceived ease of use positively affects perceived usefulness; (2) Perceived usefulness and perceived ease of use will have a positive effect on learning motivation; (3) Learning motivation positively affects learning satisfaction; (4) Perceived usefulness has a positive intermediary effect on the relationship between perceived ease of use and learning motivation. Participants included 173 freshmen who took the first-year interactive game design course at Ling Tung University in Taichung, Taiwan. The questionnaire survey method is applied in this research to analyze the relationship between the variables and verify the hypothesis based on the collected 173 valid questionnaires. The partial least square method structural equation model (PLS-SEM) is used to carry out structural equation modeling to study the relationship between latent variables. It explains that the perceived ease of use affects the perceived usefulness. Perceived usefulness and perceived ease of use have a positive impact on learning motivation. Learning motivation has a positive impact on learning satisfaction. Perceived usefulness as an intermediary factor of perceived ease of use has an indirect impact on learning motivation. The contribution of this research is to provide empirical evidence and explain what factors may affect learning satisfaction. Some other related factors that may affect learning satisfaction should be taken as the factors that teachers should pay attention to when implementing blended learning.

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Values and career behaviours of entrepreneurs and employees

International Journal of Entrepreneurial Behaviour & Research ◽

10.1108/ijebr-06-2019-0369 ◽

2019 ◽

Vol 26 (7) ◽

pp. 1607-1625

Author(s):

Anita Gaile ◽

Ilona Baumane-Vitolina ◽

Erika Sumilo ◽

Daina Skiltere ◽

Ricardo Martin Flores

Keyword(s):

Career Success ◽

Structural Equation ◽

Positive Impact ◽

Career Adaptability ◽

Individual Values ◽

Content Type ◽

Positive Effects ◽

Entrepreneurial Behaviour ◽

Culture Development ◽

Individual Value

Purpose The purpose of this paper is to determine the differences in the values and behaviours of employees and entrepreneurs and to develop guidelines for employers to foster entrepreneurial thinking in their organisations. Design/methodology/approach To determine individual behaviours, the authors used the career adaptability scale developed by Savickas and Porfelli (2012), complemented with the statements regarding relationships in the workplace and reward, designed by Gattiker and Larwood (1986). The individual values were evaluated by Schwartz’s individual value framework. The career success of individuals was defined by income level and job satisfaction. Data from a sample of 473 respondents were analysed using structural equation modelling. Findings This paper reveals that there are differences in the behaviours and the values of employees and entrepreneurs. Employees are more concerned with relationships at the workplace, rewards and confidence, whereas entrepreneurs focus solely on relationships. Self-direction value has a direct positive impact. Universalism, conformism, achievement, stimulation and safety have indirect positive effects on career success for employees. There is no specific individual value driving career success for entrepreneurs. Originality/value This paper follows the recent trends in organisational culture development whereby organisations seek to incorporate the entrepreneurial mindset at all levels of the organisation. Until now, there has been scarce empirical evidence on the differences between entrepreneurial and employee values. This research provides evidence that the value gap between these two distinct groups is considerable enough to question the ability of the average employee to adopt the entrepreneurial behaviour required by modern organisations.

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Electronic Customer Relationship Management (E-CRM) and Customer Loyalty

International Journal of E-Business Research ◽

10.4018/ijebr.293292 ◽

2022 ◽

Vol 18 (1) ◽

pp. 0-0

Keyword(s):

Customer Satisfaction ◽

Customer Loyalty ◽

Structural Equation ◽

Service Providers ◽

Positive Impact ◽

Equation Model ◽

Mediating Effect ◽

Customer Relationship ◽

The Impact ◽

The Relationship

This study examined the impact of E-CRM on customer loyalty with the mediating effect of customer satisfaction in the banking industry. Customer satisfaction is important for loyalty because when the customers are satisfied with the services offered by their service providers, the relationship gets stronger which further leads to positive word-of-mouth. The data was collected using purposive sampling from 836 banks’ customers who were using E-CRM services and the data was analyzed using structural equation model (SEM) through AMOS. The results revealed that E-CRM and customer satisfaction had a significant positive impact on customer loyalty and also customer satisfaction partially mediated the relationship between E-CRM and customer loyalty. This study would offer useful acumen to both academicians and marketers and would help the bank managers to improve the quality of the services provided to their customers.

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Building trust by signaling trustworthiness in service retail

Journal of Services Marketing ◽

10.1108/jsm-01-2013-0005 ◽

2014 ◽

Vol 28 (5) ◽

pp. 361-373 ◽

Cited By ~ 27

Author(s):

Husni Kharouf ◽

Donald J. Lund ◽

Harjit Sekhon

Keyword(s):

Customer Loyalty ◽

Structural Equation ◽

Positive Impact ◽

Past Research ◽

Customer Relationships ◽

Mediating Effect ◽

Equation Modeling ◽

Content Type ◽

Survey Responses ◽

Customer Trust

Purpose – The purpose of this paper is to investigate the role of retailer trustworthiness in driving customer trust and the subsequent impact on loyalty. The authors position trustworthiness as a mediator in the link between retail strategies and the development of trust. They model customer loyalty to the service retailer as a function of the trust created through trustworthy perceptions. Design/methodology/approach – The authors validate their model using 420 survey responses from customers in a service retail setting. Nine research hypotheses were tested using structural equation modeling. Alternate models are estimated, and the results provide support for the theory-based trustworthiness mediation model. Findings – Trustworthy behaviors first build trustworthiness, which then translates into customer trust and ultimately has a positive impact on both behavioral and attitudinal loyalty. Research limitations/implications – The research highlights the importance for retailers to signal their trustworthiness to build customer trust and loyalty. Researchers should measure trustworthiness perceptions when examining customer relationships and managers should plan strategically to develop both trust and trustworthiness with their customers. Originality/value – This study is one of the first to investigate the mediating effect of trustworthiness on customer loyalty in service settings. While past research has investigated dimensions of trustworthy behaviors, none has included a measure of trustworthiness perceptions and consumer trust in the same theoretical model. The results of the research provide important insights for both researchers and managers.

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Factors influencing users' willingness to share health information in the social question-and-answer community represented by Zhihu: An online questionnaire survey (Preprint)

10.2196/preprints.26265 ◽

2020 ◽

Author(s):

PengFei Li ◽

Lin Xu ◽

TingT Tang ◽

Xiaoqian Wu ◽

Cheng Huang

Keyword(s):

Health Information ◽

Influencing Factors ◽

Structural Equation ◽

Mediating Effect ◽

Snowball Sampling ◽

Online Questionnaire ◽

Cross Sectional ◽

Social Question ◽

The Social ◽

Question And Answer

BACKGROUND Social Q&A communities are playing an increasingly important role in the dissemination of health information. The identification of influencing factors of user willingness to share health information (WSHI) is very important to improve public health literacy. OBJECTIVE in order to provide a reference for the construction of high-quality health information sharing community, this paper studied the influencing factors of social question-and-answer community users sharing health information. METHODS A cross-sectional study was conducted through snowball sampling among 921 users of Zhihu in China. Structural equation analysis was used to verify the interaction and influence strength between variables in the model. Hierarchical regression was also used to test the mediating effect in the model. RESULTS Altruism (AL, β=0.264, P＜0.001), Intrinsic Reward (IR, β=0.260, P＜0.05), Self-Efficacy (SE, β=0.468, P＜0.001) and Community Influence (CI, β=0.277, P＜0.01) had a positive effect while Extrinsic Reward (ER, β=0.351, P＜0.001) had a negative effect on WSHI. SE also had a mediating effect (βmediation=0.147, 29.15%, 0.147/0.505) between CI and WSHI. CONCLUSIONS Findings suggest that WSHI is simultaneously influenced by many factors such as AL, SE, CI and IR. Improving the social atmosphere of the platform is an effective method to encourage users to share health information.

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Going beyond buildings: mindfulness and real estate user behavior

Journal of Corporate Real Estate ◽

10.1108/jcre-10-2018-0039 ◽

2019 ◽

Vol 21 (3) ◽

pp. 194-211

Author(s):

Nicolas Julian Seyler ◽

Jan Mutl

Keyword(s):

Environmental Impact ◽

Real Estate ◽

Structural Equation ◽

Environmental Attitudes ◽

Positive Impact ◽

Self Report ◽

Equation Modeling ◽

Cross Sectional ◽

Content Type ◽

Positive Effects

Purpose Building performance does not only depend on its efficiency but also on the behaviors of its occupants. Occupant behaviors can more than offset technological efficiency gains so, that corporate real estate (CRE) managers have to go beyond sustainable buildings. CRE managers need to understand occupants to effectively reduce the environmental impact of their building portfolio. This paper aims to investigate the effects of environmental attitudes and mindfulness on occupant behaviors at home and at the office. Thereby, the authors address numerous calls for research regarding the drivers of more environmental real estate user behaviors. Design/methodology/approach The authors use partial least squares structural equation modeling based on self-report data obtained for a representative German sample. Findings The results show that environmental attitudes and mindfulness have both positive effects on occupant behaviors. However, the effects tend to be weaker in the office context. Research limitations/implications This study relies on self-reports as an indicator of actual behaviors. Besides, the findings are limited by the cross-sectional nature of the data. Practical implications Environmental education and mindfulness training may be an effective way to promote more environmental occupant behaviors and help CRE managers to further reduce the environmental impact of their building portfolio. Originality/value The paper contributes to prior research about the antecedents of environmental behaviors and provides evidence for the positive impact of environmental attitudes and mindfulness on occupant behaviors. The author provide a new approach for CRE managers, which may improve occupant behaviors.

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Pengaruh Penggunaan SIA dan TI Terhadap Kinerja Individual dengan Kemampuan Teknik Pemakai sebagai Pemoderasi

E-Jurnal Akuntansi ◽

10.24843/eja.2019.v26.i01.p01 ◽

2019 ◽

pp. 1

Author(s):

Putu Maya Fransisca Rahayu ◽

I Dewa Gede Dharma Suputra

Keyword(s):

Information Technology ◽

Information System ◽

Positive Impact ◽

Accounting Information ◽

Individual Performance ◽

Accounting Information System ◽

Positive Effects ◽

Technical Ability ◽

Analysis Technique ◽

The City

The study at 40 cooperation in the city of denpasar with 93 respondents. The technique of determination sampling method is used purposive with the questionnaire. The analysis using moderating regression analysis technique ( mra ) found results that prove the variable the use of accounting information system has positive effects and not significant on the performance of individual and information technology had a positive impact on the performance of individual .The ability of users variable technique can be moderating the influence of the use of accounting information system on the performance of individual and on the next outcome, technique variable the ability of users cannot be moderating the influence of information technology on the performance of individually on cooperation in Denpasar. Keywords : technical ability, the use of accounting information system, the use of information technology, individual performance.

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Corporate governance and performance of medium-sized firms in Nigeria: does sustainability initiative matter?

Corporate Governance ◽

10.1108/cg-09-2019-0291 ◽

2020 ◽

Vol 20 (3) ◽

pp. 401-427

Author(s):

Babatunji Samuel Adedeji ◽

Tze San Ong ◽

Md Uzir Hossain Uzir ◽

Abu Bakar Abdul Hamid

Keyword(s):

Corporate Governance ◽

Financial Performance ◽

Financial Reporting ◽

Structural Equation ◽

Negative Impact ◽

Positive Impact ◽

Mediating Effect ◽

Content Type ◽

And Performance ◽

The Relationship

Purpose The non-existence of the corporate governance (CG) concept for practices by non-financial medium-sized firms (MSFs) in Nigeria informed. This study aims to determine whether CG practices influence firms’ performance and whether sustainability initiative (SI) mediates the relationship between CG and MSFs’ performance in Nigeria. Design/methodology/approach A total of 300 firms were selected on convenience sampling basis from South Western Nigeria using a structured questionnaire. The authors used Statistical Package for Social Sciences for exploratory data analysis and hypotheses were tested using covariance-based structural equation modelling. Findings The results show that CG has a significant positive effect on performance [financial performance (FNP) and non-financial performance (NFP)] and SI. SI has a mixed impact on performance, e.g. a significant positive impact on NFP but insignificant negative impact on FNP. Similarly, SI has a combined mediating effect in the relationship between CG and performance, e.g. fully mediates CG → NFP and does not mediate CG → FNP. Firms are to invest in social and environmental initiatives substantially. CG codes will complement the International Financial Reporting Standards for MSFs. Research limitations/implications This study supports the assumptions of theories (institutional, stakeholder and agency) as the basis for the usage of multiple approaches to determine the outcome of hypotheses, especially in developing climes. Practical implications The study contributes to CG and performance literature by examining the mediating effects of SI. The paper also shows the necessity to emphasise NFP aspect. Policymakers should evolve CG codes to encourage stakeholders to believe more in the corporate existence of MSFs for strengthening capital-base and quality personnel engagement. Originality/value To the best of the authors’ knowledge, this is one of the first empirical attempts showing the evidence on the relationship between CG and NFP in Nigeria.

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Do Gender and Prior Experience Moderate the Factors Influencing Attitude toward Using Social Media for Festival Attendance?

Sustainability ◽

10.3390/su10103509 ◽

2018 ◽

Vol 10 (10) ◽

pp. 3509 ◽

Cited By ~ 7

Author(s):

Taegoo Kim ◽

Osman Karatepe ◽

Gyehee Lee ◽

Hande Demiral

Keyword(s):

Social Media ◽

Structural Equation ◽

Positive Impact ◽

Prior Experience ◽

Positive Influence ◽

Ease Of Use ◽

Perceived Usefulness ◽

Equation Modeling ◽

Perceived Ease Of Use ◽

Positive Effects

Male and female consumers differ in terms of decision-making. This is also true for inexperienced and experienced consumers. Although the extant research delineates studies that have centered on the interrelationships between perceived ease of use (PEU), perceived enjoyment (PE), perceived usefulness (PU), attitude toward using social media (ATUSM), and users’ behavioral intentions, there is still a dearth of empirical research about gender and prior experience as the two potential moderators. With this recognition, our study examines gender and prior experience as moderators of the effects of PEU, PE, and PU on ATUSM. Our study also investigates ATUSM as a full mediator of the impacts of PEU, PE, and PU on users’ intentions to attend festivals (IAF). Data came from the students of the Korean Government Scholarship Program. The results from structural equation modeling reveal that the positive influence of PE on ATUSM is stronger among female users. As expected, the positive impact of PU on ATUSM is stronger for male users. As hypothesized, prior experience strengthens the positive effects of PE and PU on ATUSM. The results further reveal that ATUSM fully mediates the effects of PE and PU on IAF. Based on the aforesaid findings, theoretical implications are discussed and managerial implications to enhance business sustainability are offered.

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