scholarly journals Shame on You! When and Why Failure-Induced Shame Impedes Employees’ Learning From Failure in the Chinese Context

2021 ◽  
Vol 12 ◽  
Author(s):  
Wenzhou Wang ◽  
Shanghao Song ◽  
Jiaqi Wang ◽  
Qi Liu ◽  
Lishi Huang ◽  
...  
Keyword(s):  
Theoretical Basis ◽  
Process Model ◽  
Emotional Experience ◽  
Negative Emotions ◽  
Negative Relationship ◽  
High Tech ◽  
Organization Management ◽  
Chinese Context ◽  
Learning From Failure ◽  
The Impact

The emotional experience brought about by failure, especially the important roles of negative emotions in learning behavior after failure, has received increasingly more attention from organization management scholars. Research on the impact of employees’ sense of failure-induced shame is still controversial. Based on the Chinese context, according to the process model of emotion regulation theory, we have studied the influence of failure-induced shame on employees’ learning from failure and the conditions that have boundary effects on this process. Through a questionnaire analysis of 776 samples from Chinese high-tech enterprises, the results show the following: (1) shame has a negative relationship with learning from failure (2) project commitment alleviates the negative relationship between shame and learning from failure, and (3) restoration orientation alleviates the negative relationship between shame and learning from failure while loss orientation cannot. Our results further enrich the research on negative emotions related to failure and provide a theoretical basis for the failure management of Chinese companies.

Interest in Curriculum Subject and Self-Assessment of the Emotions: Enjoyment, Anxiety and Boredom By Students in the Lower Secondary Education

2019 ◽  
Vol 7 (2) ◽  
pp. 46-52
Author(s):  
Nina Gerdzhikova
Keyword(s):  
Secondary Education ◽  
Emotional Experience ◽  
Negative Emotions ◽  
The Other ◽  
Self Assessment ◽  
The Real ◽  
Negative Valence ◽  
Other Hand ◽  
The Impact ◽  
Lower Secondary Education

Having an interest in the matter of the educational subject is a prerequisite for experiencing positive or negative emotions. Thanks to their interest, students develop their emotional experience. On the other hand, experiencing pleasure or boredom, anxiety, they learn to distinguish the differences between the emotions in the real learning situations. Therefore, this article examines the impact of interest in a particular group of subjects on the experience of emotions with positive or negative valence. Three scales of the questionnaire created by Pekuron and collaborators were used. The results do not support the initially raised zero hypothesis.

Call centers: is there an upside to the dissatisfied customer experience?

2017 ◽  
Vol 38 (1) ◽  
pp. 39-46 ◽  
Author(s):  
Sarah Hudson ◽  
Helena V. González-Gómez ◽  
Aude Rychalski
Keyword(s):  
Focus Groups ◽  
Call Center ◽  
Performance Metrics ◽  
Emotional Experience ◽  
Negative Emotions ◽  
Exploratory Research ◽  
Negative Effects ◽  
Content Type ◽  
Call Center Employees ◽  
The Impact

Purpose This paper aims to present the triggers of negative customer emotions during a call center encounter and the impact of emotions on satisfaction and loyalty. It suggests ways of mitigating the negative effects of such emotions. Design/methodology/approach This paper uses exploratory research consisting of 33 focus groups with 121 narratives of a call center encounter. Findings Callers predominantly report frustration as the emotion arising from negative experiences in a call center encounter. Goal urgency, reduced customer control and uncertainty underlie this emotional experience. Triggers include assessments of “dehumanized”, “incompetent” or “hostile” call center employees as well as the more well-known multiple transfers and waiting time. Customer may remain loyal after a frustrating encounter if they believe that alternative services will be no better. Research limitations/implications Disembodied service encounters generate conditions of reduced control and certainty which foster negative emotions. The outcomes of negative emotions are not always negative if the call center context is managed appropriately. Focus groups took place in a European business school, so generalizability of the results to other regions may be limited. Practical implications Negative emotions can have a strong effect on loyalty, a key issue in service organizations. This paper provides insights into how to manage customer emotions effectively. Originality/value Customer satisfaction and loyalty in terms of emotions are generally overlooked in the call center industry because of the focus on performance metrics. This study shows that emotions must be taken into account to ensure customer retention and the competitive edge.

Job- and organization-based psychological ownership: relationship and outcomes

2015 ◽  
Vol 30 (2) ◽  
pp. 151-168 ◽  
Author(s):  
He Peng ◽  
Jon Pierce
Keyword(s):  
Job Satisfaction ◽  
Significant Relationship ◽  
Turnover Intentions ◽  
Negative Relationship ◽  
Partial Least Square ◽  
Psychological Ownership ◽  
Content Type ◽  
Chinese Context ◽  
The Impact ◽  
The Relationship

Purpose – The purpose of this paper is to investigate the relationship between job- and organization-based psychological ownership. In addition, the authors explored the emergence and outcomes of psychological ownership in Chinese context. Design/methodology/approach – Time-lagged survey data from 158 Chinese participants were used to test several hypothesized relationships employing partial least square techniques. Findings – Job-based psychological ownership appeared to mediate the relationship between experienced job control and organization-based psychological ownership. In addition, a statistically significant relationship between job-based psychological ownership and job satisfaction, organizational citizenship behaviors and turnover intentions, and a statistically significant relationship between organization-based psychological ownership and job satisfaction were observed. A negative relationship between organization-based psychological ownership and knowledge withholding was also observed. Practical implications – Managers who want to enhance employees’ job- and ultimately organization-based psychological ownership should empower their employees by enabling them to exert control over their work. Originality/value – This paper examined how organization-based psychological ownership emerges from control over work via job-based psychological ownership. The authors also investigated the impact of psychological ownership in Chinese context.

Dampak Kebijakan Moneter Pada Output Di Negara-Negara ASEAN Tahun 1980-2014

2017 ◽  
Vol 4 (1) ◽  
pp. 58-70
Author(s):  
Nur Widiastuti
Keyword(s):  
Monetary Policy ◽  
Interest Rate ◽  
Fixed Effects ◽  
Empirical Studies ◽  
Negative Relationship ◽  
Least Square ◽  
Fixed Effects Model ◽  
State Data ◽  
Ordinary Least Square ◽  
The Impact

The Impact of monetary Policy on Ouput is an ambiguous. The results of previous empirical studies indicate that the impact can be a positive or negative relationship. The purpose of this study is to investigate the impact of monetary policy on Output more detail. The variables to estimatate monetery poicy are used state and board interest rate andrate. This research is conducted by Ordinary Least Square or Instrumental Variabel, method for 5 countries ASEAN. The state data are estimated for the period of 1980 – 2014. Based on the results, it can be concluded that the impact of monetary policy on Output shown are varied.Keyword: Monetary Policy, Output, Panel Data, Fixed Effects Model

Risk Attitude and Corporate Investment under Output Market Uncertainty: Evidence from The Mekong River Delta, Vietnam

2016 ◽  
pp. 59-70
Author(s):  
Ninh Le Khuong ◽  
Nghiem Le Tan ◽  
Tho Huynh Huu
Keyword(s):  
Negative Relationship ◽  
Risk Attitude ◽  
Business Strategies ◽  
Risk Averse ◽  
Market Uncertainty ◽  
Firm Investment ◽  
Output Market ◽  
The Impact ◽  
The Relationship

This paper aims to detect the impact of firm managers’ risk attitude on the relationship between the degree of output market uncertainty and firm investment. The findings show that there is a negative relationship between these two aspects for risk-averse managers while there is a positive relationship for risk-loving ones, since they have different utility functions. Based on the findings, this paper proposes recommendations for firm managers to take into account when making investment decisions and long-term business strategies as well.

Comparing the Impact of Religious Discourse on HIV/AIDS in Islam and Christianity in Africa

2012 ◽  
Vol 8 ◽  
Author(s):  
Sloane Speakman
Keyword(s):  
Social Factors ◽  
Negative Relationship ◽  
Hiv Prevalence ◽  
Religious Discourse ◽  
Prevalence Rates ◽  
The Social ◽  
High Prevalence ◽  
Islam And Christianity ◽  
Sub Saharan ◽  
The Impact

In examining the strikingly high prevalence rates of HIV in many parts of Africa, reaching as high as 5% in some areas, how does the discourse promoted by the predominant religions across the continent, Islam and Christianity, affect the outlook of their followers on the epidemic? This question becomes even more intriguing after discovering the dramatic difference in rate of HIV prevalence between Muslims and Christians in Africa, confirmed by studies that have found a negative relationship to exist between HIV prevalence and being Muslim in Africa, even in Sub-Saharan African nations. Why does this gap in prevalence rates exist? Does Islam advocate participating in less risky behavior more so than Christianity? By comparing the social construction, epidemiological understanding and public responses among Muslim populations in Africa with Christian ones, it becomes apparent that many similarities exist between the two regarding discourse and that, rather than religious discourse itself, other social factors, such as circumcision practices, contribute more to the disparity in HIV prevalence than originally thought.

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