scholarly journals CATSWoTS: Context Aware Trustworthy Social Web of Things System

Sensors ◽  
2019 ◽  
Vol 19 (14) ◽  
pp. 3076 ◽  
Author(s):  
Sabeen Javaid ◽  
Hammad Afzal ◽  
Fahim Arif ◽  
Naima Iltaf ◽  
Haider Abbas ◽  
...  
Keyword(s):  
Social Relations ◽  
Service Provider ◽  
Service Oriented Architecture ◽  
Service Providers ◽  
Context Dependency ◽  
Social Web ◽  
Context Aware ◽  
Data Set ◽  
Web Of Things

The inevitable revolution of the Internet of Things (IoT) and its benefits can be witnessed everywhere. Two major issues related to IoT are the interoperability and the identification of trustworthy things. The proposed Context-Aware Trustworthy Social Web of Things System (CATSWoTS) addresses the interoperability issue by incorporating web technologies including Service Oriented Architecture where each thing plays the role of a service provider as well as a role of service consumer. The aspect of social web helps in getting recommendations from social relations. It was identified that the context dependency of trust along with Quality of Service (QoS) criteria, for identifying and recommending trustworthy Web of Things (WoT), require more attention. For this purpose, the parameters of context awareness and the constraints of QoS are considered. The research focuses on the idea of a user-centric system where the profiles of each thing (level of trustworthiness) are being maintained at a centralized level and at a distributed level as well. The CATSWoTS evaluates service providers based on the mentioned parameters and the constraints and then identifies a suitable service provider. For this, a rule-based collaborative filtering approach is used. The efficacy of CATSWoTS is evaluated with a specifically designed environment using a real QoS data set. The results showed that the proposed novel technique fills the gap present in the state of the art. It performed well by dynamically identifying and recommending trustworthy services as per the requirements of a service seeker.

The Role of Value Facilitation Regarding Cloud Service Provider Profitability in the Cloud Ecosystem

2018 ◽  
pp. 121-142 ◽  
Author(s):  
Alexander Herzfeldt ◽  
Sebastian Floerecke ◽  
Christoph Ertl ◽  
Helmut Krcmar
Keyword(s):  
Service Provider ◽  
Positive Relationship ◽  
Service Providers ◽  
Cloud Service ◽  
Growth Strategies ◽  
Cloud Service Provider ◽  
Cloud Technologies ◽  
The Relationship ◽  
Explorative Interviews

With the increasing maturity of cloud technologies and the growing demand from customers, the cloud computing ecosystem has been expanding continuously with both incumbents and new entrants, whereby it has become more distributed and less transparent. For cloud service providers previously focusing on growth strategies, it is now necessary to shift the attention to providing service efficiently, as well as profitably. Based on 14 explorative interviews with cloud service experts, the relationship between cloud service provider profitability and value facilitation, which stands for the capability to build up resources in advance of future customer engagements, is investigated. The results indicate a positive relationship between cloud service profitability and value facilitation and deliver valuable insights for both researchers and practitioners. In particular, guidelines on how to design profitable cloud service offerings are discussed.

The Role of Value Facilitation Regarding Cloud Service Provider Profitability in the Cloud Ecosystem

2021 ◽  
pp. 789-810
Author(s):  
Alexander Herzfeldt ◽  
Sebastian Floerecke ◽  
Christoph Ertl ◽  
Helmut Krcmar
Keyword(s):  
Service Provider ◽  
Positive Relationship ◽  
Service Providers ◽  
Cloud Service ◽  
Growth Strategies ◽  
Cloud Service Provider ◽  
Cloud Technologies ◽  
The Relationship ◽  
Explorative Interviews

With the increasing maturity of cloud technologies and the growing demand from customers, the cloud computing ecosystem has been expanding continuously with both incumbents and new entrants, whereby it has become more distributed and less transparent. For cloud service providers previously focusing on growth strategies, it is now necessary to shift the attention to providing service efficiently, as well as profitably. Based on 14 explorative interviews with cloud service experts, the relationship between cloud service provider profitability and value facilitation, which stands for the capability to build up resources in advance of future customer engagements, is investigated. The results indicate a positive relationship between cloud service profitability and value facilitation and deliver valuable insights for both researchers and practitioners. In particular, guidelines on how to design profitable cloud service offerings are discussed.

Examining the role of customer engagement in augmenting referral value

2019 ◽  
Vol 29 (5/6) ◽  
pp. 539-564
Author(s):  
Gurjeet Kaur Sahi ◽  
Rita Devi ◽  
Satya Bhusan Dash
Keyword(s):  
Social Exchange ◽  
Service Provider ◽  
Structural Equation ◽  
Service Providers ◽  
Reliability And Validity ◽  
Customer Engagement ◽  
Motivation Theory ◽  
Content Type ◽  
The Impact

Purpose The purpose of this paper is to examine the impact of a customer engagement-enabling platform on a value captured by the firm and value acquired by the customer. It explores the relevance of relational and expertise value for customers during the engagement process so as to ensure positive referrals about the service provider. Design/methodology/approach Using a sample of 482 students, the study examines the customer engagement efforts of professional institutes that provide training to prepare for the civil service examinations of the Union Public Service Commission. The survey is confined to central areas of New Delhi, India. Statistical techniques including confirmatory factor analysis and structural equation modelling are used to analyse the data, and reliability and validity tests are performed. Findings The findings reveal the indispensable role of service providers as creators of a meaningful effective learning process and of interpersonal relations with customers for generating more business through customer referrals. Research limitations/implications The study validated the moderating role of relational value between customers’ expertise value and their referrals on the basis of motivation theory, which asserts that customers’ motivation to contribute to the organisation is driven by the individuals’ extrinsic relational need for belongingness, acceptance by like-minded individuals, and feedback, recognition and respect from employees of the organisation. Originality/value The study contributes to the existing literature by integrating the well-developed social exchange and motivation theory so as to investigate the factors that propel customers’ positive word of mouth for the service provider.

Part II Staking Out Theoretical Boundaries and Building the Regime, 9 Duck-Rabbits, a Panel of Monkeys, and the Status of International Arbitrators

2014 ◽  
Author(s):  
Rogers Catherine A
Keyword(s):  
Service Provider ◽  
Service Providers ◽  
The Other ◽  
Dual Roles ◽  
One Dimensional ◽  
The Public ◽  
The World ◽  
The Status ◽  
The Ideal

This chapter examines the dual role of arbitrators as service providers and adjudicators. The public conceptualization of international arbitrators has often leaned towards seeing them as either contract providers of sorts or adjudicators, but never both. The arbitrator's status is thus often a conflict between ‘service provider’ and ‘justice provider’. Yet arbitrators are, as discussed in previous chapters, professionals whose ethics are grounded in real-world perspectives. This chapter analyses several ideas and philosophies that corroborate a dual conception of the ideal arbitrator as both service provider and justice provider, and that neither aspect is independent from the other. Several institutions across the world are beginning to recognize this duality, fortunately, as the greatest strength of an international arbitrator is his ability to straddle these dual roles, rather than subject themselves to mere one-dimensional representations.

Customers' Continuance Intention Regarding Mobile Service Providers

2016 ◽  
Vol 24 (4) ◽  
pp. 1-21 ◽  
Author(s):  
Anis Khedhaouria ◽  
Roy Thurik ◽  
Calin Gurau ◽  
Eric van Heck
Keyword(s):  
Service Provider ◽  
Service Providers ◽  
Status Quo ◽  
Status Quo Bias ◽  
Mobile Service ◽  
Continuance Intention ◽  
Phone Service ◽  
Using Data ◽  
Moderating Role

Using a status quo bias perspective, this paper examines the relation between customers' inertia and continuance intention, identifying the moderating role of contractual subscription on this relationship. The authors' model is validated using data collected from 457 mobile phone service customers and partial least squares. Results show that customers continue with mobile service providers due to their inertia resulting from habit and switching costs. The effect of customers' inertia on their continuance intention is stronger when they have a contractual subscription with the mobile service provider. The authors' results show the importance of including inertia when studying customers' continuance intention and taking into account the specific moderating effect of contractual subscription.

How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior

2014 ◽  
Vol 28 (2) ◽  
pp. 147-158 ◽  
Author(s):  
Susanne Curth ◽  
Sebastian Uhrich ◽  
Martin Benkenstein
Keyword(s):  
Service Provider ◽  
Affective Commitment ◽  
Service Providers ◽  
Service Organization ◽  
Citizenship Behavior ◽  
Content Type ◽  
Calculative Commitment ◽  
Customer Citizenship Behavior ◽  
Moderating Role

Purpose – The purpose of this paper is to analyze how affective commitment to fellow customers influences a customer's affective commitment to the service provider and customer citizenship behavior (CCB). In addition, the paper seeks to examine the moderating role of a customer's calculative commitment to the service organization. Design/methodology/approach – The study used a large-scale survey among customers of a health club and a scenario-based experiment to test the hypotheses. Findings – Both empirical studies provide evidence that affective commitment to fellow customers has positive consequences for the customer-firm-relationship. The findings suggest that commitment to fellow customers and commitment to the service organization influence very specific facets of customer citizenship behavior. In addition, the study found preliminary support for the moderating role of calculative commitment. Affective commitment to fellow customers showed the strongest effect on affective commitment to the provider in customer-firm relationships characterized by high (versus low) calculative commitment. Practical implications – The results of this research have a number of managerial implications. This study suggests measures to strengthen customer-firm-relationships, e.g. generating intensive exchange among customers or attraction of consumer pairs. Providing customers with platforms of valuable relationships to multiplex ties can be a competitive advantage for service providers. Originality/value – This article is the first that highlights the role of other customers as a target of customer commitment and how this commitment affects both the customer's relationship to the service provider and his or her customer citizenship behavior. The present study therefore broadens our knowledge of how bonding among customers influences consumer behavior in service settings.

scholarly journals Customer Satisfaction with Online Food Ordering Portals in Qatar

2020 ◽  
Vol 12 (1) ◽  
pp. 57-79 ◽  
Author(s):  
Parameshwar Ganapathi ◽  
Emad Ahmed Abu-Shanab
Keyword(s):  
Customer Satisfaction ◽  
Service Provider ◽  
Success Factors ◽  
Service Providers ◽  
Online Questionnaire ◽  
Successful Operation ◽  
Provider Quality ◽  
Proposed Model ◽  
Customer Satisfaction And Loyalty

The recent boom in online food ordering and delivery in Qatar has led to increased competition among service providers within the industry. Identifying the gap in research in the context of Qatar's online food industry, this study aims to determine the key success factors that lead to customer satisfaction and loyalty, as well as customers' satisfaction levels with their respective service providers. 263 surveys were randomly collected through an online questionnaire and analyzed to test the hypotheses of the research model and answer the research questions. By applying path analysis to assess the proposed model, this study confirms that while restaurant quality has no direct effect on customer satisfaction and loyalty, service provider quality does. Moreover, this study sheds light on the mediation role of customer satisfaction on the relationship between service provider quality and loyalty. Overall, the study provides valuable insights for the successful operation of online food ordering services in Qatar.

The role of impulsivity, social relations online and offline, and compulsive Internet use in cyberaggression: A four-country study

2021 ◽  
pp. 146144482110094
Author(s):  
Izabela Zych ◽  
Markus Kaakinen ◽  
Iina Savolainen ◽  
Anu Sirola ◽  
Hye-Jin Paek ◽  
...  
Keyword(s):  
United States ◽  
South Korea ◽  
Social Relations ◽  
Internet Use ◽  
The United States ◽  
Policy And Practice ◽  
Data Set ◽  
Social Predictors ◽  
Harmful Behavior

Cyberaggression is a harmful behavior, but cross-national studies on cyberaggression including relations among its individual and social predictors are limited. This study aimed to discover the direct and indirect relations among individual and social predictors of cyberaggression in socio-demographically balanced survey data set of 4816 15–25-year-old participants from Finland ( n = 1200, 50.0% female), South Korea ( n = 1192, 50.34% female), Spain ( n = 1212, 48.76% female), and the United States ( n = 1212, 50.17% female). Both, impulsivity and involvement in online cliques (i.e., identity bubbles) were related to more cyberaggression in the four countries. The relation between impulsivity and cyberaggression was partially mediated by compulsive Internet use in Finland, Spain, and the United States, but not in South Korea. The relation between identity bubble involvement and cyberaggression was mediated via compulsive Internet use only in the Spanish sample. Findings of this study can be used for policy and practice against cyberaggression.

scholarly journals Identifying Social Service Needs of Muslims Living in a Post 9/11 Era: The Role of Community-Based Organizations

10.18060/4180 ◽  
2013 ◽  
Vol 14 (2) ◽  
pp. 395-415 ◽  
Author(s):  
Micheal L. Shier ◽  
John R. Graham
Keyword(s):  
New York ◽  
Social Work ◽  
Service Provider ◽  
Help Seeking ◽  
Organizational Context ◽  
Service Providers ◽  
Work Practice ◽  
Social Work Practice ◽  
Service Needs

In this qualitative study the investigators sought to better understand the ways in which service provider organizations (n=19) working with Muslim service providers have adapted to the changing social and political contexts in a post-9/11 era in New York City, and how this changing environment has affected the types of services that Muslims need. Service providers described two general ways in which services were adapted: 1) they have sought to address limits in service delivery programs that were a result of emerging sociopolitical dynamics (such as increasing discrimination) through adaptations to existing programs or through the development of new initiatives, programs, and organizations; and 2) they have adapted programs and services to meet the emerging sociocultural demands (such as changing attitudes towards help-seeking, and presenting problems of services users) of the Muslim population. The study illustrated the role of service provider organizations in adapting existing services, or creating new services, in response to a changing sociopolitical context. Social work education must focus attention on how social workers can adapt and create organizations that are responsive to the changing needs of service users. More curriculum content is necessary on the intra- and inter-organizational context of direct social work practice, with particular attention to innovation and adaptation within and between human service organizations.

Customer-Related Social Stressors

2015 ◽  
Vol 14 (4) ◽  
pp. 165-181 ◽  
Author(s):  
Sarah Dudenhöffer ◽  
Christian Dormann
Keyword(s):  
Service Providers ◽  
Principal Component ◽  
Well Being ◽  
Emotional Dissonance ◽  
Social Stressors ◽  
Data Set ◽  
Confirmatory Factor Analyses ◽  
Confirmatory Factor ◽  
Service Jobs ◽  
Single Data

Abstract. The purpose of this study was to replicate the dimensions of the customer-related social stressors (CSS) concept across service jobs, to investigate their consequences for service providers’ well-being, and to examine emotional dissonance as mediator. Data of 20 studies comprising of different service jobs (N = 4,199) were integrated into a single data set and meta-analyzed. Confirmatory factor analyses and explorative principal component analysis confirmed four CSS scales: disproportionate expectations, verbal aggression, ambiguous expectations, disliked customers. These CSS scales were associated with burnout and job satisfaction. Most of the effects were partially mediated by emotional dissonance. Further analyses revealed that differences among jobs exist with regard to the factor solution. However, associations between CSS and outcomes are mainly invariant across service jobs.

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