Customer-Related Social Stressors

2015 ◽  
Vol 14 (4) ◽  
pp. 165-181 ◽  
Author(s):  
Sarah Dudenhöffer ◽  
Christian Dormann
Keyword(s):  
Service Providers ◽  
Principal Component ◽  
Well Being ◽  
Emotional Dissonance ◽  
Social Stressors ◽  
Data Set ◽  
Confirmatory Factor Analyses ◽  
Confirmatory Factor ◽  
Service Jobs ◽  
Single Data

Abstract. The purpose of this study was to replicate the dimensions of the customer-related social stressors (CSS) concept across service jobs, to investigate their consequences for service providers’ well-being, and to examine emotional dissonance as mediator. Data of 20 studies comprising of different service jobs (N = 4,199) were integrated into a single data set and meta-analyzed. Confirmatory factor analyses and explorative principal component analysis confirmed four CSS scales: disproportionate expectations, verbal aggression, ambiguous expectations, disliked customers. These CSS scales were associated with burnout and job satisfaction. Most of the effects were partially mediated by emotional dissonance. Further analyses revealed that differences among jobs exist with regard to the factor solution. However, associations between CSS and outcomes are mainly invariant across service jobs.

Development of a Uniquely South African Leadership Questionnaire

2002 ◽  
Vol 32 (2) ◽  
pp. 9-25 ◽  
Author(s):  
Hermann H. Spangenberg ◽  
Callie C. Theron
Keyword(s):  
South African ◽  
Goodness Of Fit ◽  
Principal Component ◽  
Charismatic Leadership ◽  
Fit Indices ◽  
Confirmatory Factor Analyses ◽  
Leadership Model ◽  
Emerging Leadership ◽  
Confirmatory Factor ◽  
Unit Performance

This paper describes the development of a leadership questionnaire the aim of which is to assess the behaviours required to lead change and transformation, while at the same time managing organisational unit performance effectively. A Delphi technique was used to facilitate the identification and testing of emerging leadership dimensions and items, starting with a three-stage model of charismatic leadership, The resultant leadership model comprises four stages, measured as 21 dimensions. The research questionnaire consists of 235 items. The questionnaire was field tested by means of 360° assessment conducted amongst 189 unit managers from a diverse group of organisations. Seven hundred and fifty completed questionnaires were obtained. Unrestricted principal component analyses were performed on each of the sub-scales (dimensions) to examine the unidimensionality assumption. This procedure resulted in the formation of three additional sub-scales. Item analyses on each of the sub-scales produced highly satisfactory Cronbach Alpha values. Further confirmatory factor analyses using LISREL were conducted on each of the 24 sub-scales. A series of goodness-of-fit indices generally showed satisfactory results. Overall, results indicate that a 96-item questionnaire format consisting of 24 dimensions with four items each (selected on the basis of factor loadings) could be used with confidence. Recommendations are made for further research.

scholarly journals Measuring the trust in the European values study and the European social survey

Sociologija ◽  
2021 ◽  
Vol 63 (2) ◽  
pp. 419-439
Author(s):  
Milos Besic
Keyword(s):  
Interpersonal Trust ◽  
Principal Component ◽  
Political Trust ◽  
European Social Survey ◽  
Multilevel Regression ◽  
Social Survey ◽  
Confirmatory Factor Analyses ◽  
Confirmatory Factor ◽  
European Values ◽  
European Values Study

In this paper, we compare the latent construct measurement of political and interpersonal trust in two researches: the European Values Study and the European Social Survey. The main goal was to estimate the validity of measuring the respective concepts. In order to achieve this goal, we conducted a number of Principal Component Analyses and Confirmatory Factor Analyses. Additionally, we used multilevel regression modelling to test and compare the effect of socio-demographic variables on political and interpersonal trust in both researches. We identified that socio-demographic predictors had a similar effect on both types of trust. The paper is complemented with descriptive data that portray the differences among countries when it comes to interpersonal and political trust.

scholarly journals Psychometric Properties of the Georgian Version of the Grit Scale

2020 ◽  
Vol 4 (1) ◽  
pp. 8-13
Author(s):  
Natia SORDIA ◽  
Khatuna MARTSKVISHVILI
Keyword(s):  
Personality Traits ◽  
Psychometric Properties ◽  
Well Being ◽  
Future Research ◽  
Order Structure ◽  
Big Five Personality ◽  
Psychological Well Being ◽  
Confirmatory Factor Analyses ◽  
Study Results ◽  
Confirmatory Factor

The concept of grit refers to an individual’s tendency to keep perseverance and passion for long-term goals despite setbacks or obstacles. The present research examines the psychometric properties of the Georgian version of the Grit. 431 individuals participated in the study. Results from the confirmatory factor analyses (CFA) supported a two-dimensional higher-order structure of grit. The relationship with big five personality traits, creative activities, creative achievements, and psychological well-being demonstrated the construct validity of the Georgian version of the Grit Scale (G-Grit). The Georgian version of the Grit Scale seems well suited for future research purposes. Key words: Grit, Personality Traits, Creative Activities, Creative Achievements, Psychological Well-Being. 

scholarly journals Performance-approach goals: the operationalization makes the difference

2020 ◽  
Author(s):  
Linda Wirthwein ◽  
Ricarda Steinmayr
Keyword(s):  
Achievement Goals ◽  
Mother Tongue ◽  
Well Being ◽  
Self Concept ◽  
School Students ◽  
Confirmatory Factor Analyses ◽  
School Grades ◽  
Confirmatory Factor ◽  
The Difference ◽  
Approach Goals

AbstractThe operationalization of performance-approach goals (PAGs) was found to be an important moderator of the associations between different PAGs and several educational outcomes. To explore this aspect in more detail, we conducted two studies with school students (N1 = 425, mean age = 16.6 years, SD = 0.61; N2 = 310, mean age = 14.91, SD = 1.72). In study 1, we mainly focused on the associations between achievement goals and school grades. In study 2, we additionally assessed several motivational variables (academic self-concept, school values), as well as test anxiety and school well-being. All variables were assessed for school in general, mathematics, and German (mother tongue). The results of confirmatory factor analyses replicated and extended the finding on the different facets of PAGs. Besides a normative-based PAG component (the aim is to perform better than others) and an appearance-based PAG component (the aim is to demonstrate one’s ability), an additional proving PAG component (the aim is to demonstrate one’s ability toward significant others) was found. Contrary to earlier findings, both normative and appearance-based PAGs were positively correlated with school grades, whereas the proving component showed smaller associations. Moreover, differential associations with self-concept, school values, and school well-being emerged regarding the different facets of PAGs. The results are discussed with regard to the operationalization of PAGs.

scholarly journals The Development of a Spanish Language Version of the Worn Out Scale of the General Well-Being Questionnaire (GWBQ)

2006 ◽  
Vol 9 (1) ◽  
pp. 94-102 ◽  
Author(s):  
Tom Cox ◽  
Amparo Oliver ◽  
Eusebio Rial-González ◽  
José Manuel Tomás ◽  
Amanda Griffiths ◽  
...  
Keyword(s):  
Assessment Tool ◽  
Well Being ◽  
Spanish Language ◽  
Factor Analyses ◽  
Safety Behavior ◽  
Confirmatory Factor Analyses ◽  
Occupational Health Psychology ◽  
Language Version ◽  
Parent Questionnaire ◽  
Confirmatory Factor

The paper describes the development of a short Spanish-language version of the General Well-Being Questionnaire (GWBQ; Cox & Gotts, 1987), based on the 12 items of its Worn Out scale. Research has shown the English-version Worn Out scale to be sensitive to aspects of the design and management of work. This study aimed to test its cross-cultural consistency in a Spanish-language workplace context. The data were collected from a sample of 229 workers in Valencia (Spain). Confirmatory Factor Analyses showed the factorial validity, reliability, and concurrent validity of the new Spanish version to be adequate. The sensitivity of the new measure to safety behavior and the reporting of accidents was also assessed and shown to be good. The new questionnaire extends the usefulness of the parent questionnaire to occupational health psychology research in the Spanish language by offering a short assessment tool appropriate for workplace studies.

Measuring Psychological Well-Being in the Canadian Study of Health and Aging

2001 ◽  
Vol 13 (S1) ◽  
pp. 79-90 ◽  
Author(s):  
Philippa J. Clarke ◽  
Victor W. Marshall ◽  
Carol D. Ryff ◽  
Blair Wheaton
Keyword(s):  
Psychological Functioning ◽  
Factor Model ◽  
Well Being ◽  
Internal Consistency Reliability ◽  
Factor Analyses ◽  
Canadian Study ◽  
Confirmatory Factor Analyses ◽  
Multidimensional Measure ◽  
Positive Psychological Functioning ◽  
Confirmatory Factor

The Canadian Study of Health and Aging (CHSA) provided an opportunity to examine the positive aspects of aging. CHSA-2 included the 18-item Ryff multidimensional measure of well-being, which taps six core theoretical dimensions of positive psychological functioning. The measure was administered to 4,960 seniors without severe cognitive impairment or dementia at CSHA-2. Intercorrelations across scales were generally low. At the same time, the internal consistency reliability of each of the 6 subscales was not found to be high. Confirmatory factor analyses provide support for a 6-factor model, although some items demonstrate poor factor loadings. The well-being measures in CSHA-2 provide an opportunity to examine broad, descriptive patterns of well-being in Canadian seniors.

Expectancies of and Specific Attitudes towards Smoking as Predictors of a General Attitude about Smoking

1997 ◽  
Vol 81 (3_suppl) ◽  
pp. 1175-1185 ◽  
Author(s):  
Torbjørn Rundmo ◽  
Geir Smedslund ◽  
K. Gunnar Götestam
Keyword(s):  
Self Efficacy ◽  
Research Effort ◽  
Smoking Behavior ◽  
Principal Component ◽  
Outcome Expectancies ◽  
Confirmatory Factor Analyses ◽  
General Attitude ◽  
Norwegian Population ◽  
Confirmatory Factor ◽  
Physical Effects

Outcome expectancies and self-efficacy are the two main predictors of smoking behavior in social learning theory. There has been considerable research effort on self-efficacy, but almost nothing on outcome expectancies related to smoking. Rohsenow, Abrams, Colby, Gulliver, Niaura, and Monti constructed the Smoking Effects Questionnaire to measure such expectancies. In a questionnaire survey among a random sample from the adult Norwegian population, 1,639 out of 5,014 respondents were current smokers. Confirmatory factor analyses were applied to examine the questionnaire's dimensionality. The fit of the original factor structure was compared to the structure which emerged from a principal component analysis and was well suited to the Norwegian data. Also, attitudes about how smoking affects other people and a general attitude towards smoking were measured. The outcome expectancies together with the specific attitudes predicted the general attitude, while the opposite was not true. LISREL-analyses indicated that women were more influenced by negative psychological effects and reduction of negative affect in their general attitude. while men were more influenced by negative physical effects.

Assessing Coach Motivation: The Development of the Coach Motivation Questionnaire (CMQ)

2012 ◽  
Vol 34 (2) ◽  
pp. 184-207 ◽  
Author(s):  
Kristy N. McLean ◽  
Clifford J. Mallett ◽  
Peter Newcombe
Keyword(s):  
Psychometric Properties ◽  
Goal Orientation ◽  
A Priori ◽  
Well Being ◽  
Self Determination Theory ◽  
Need Satisfaction ◽  
Confirmatory Factor Analyses ◽  
Confirmatory Factor ◽  
Integrated Regulation ◽  
Test Retest Reliability

The aim of this research was to develop and assess the psychometric properties of the Coach Motivation Questionnaire (CMQ). Study 1 focused on the compilation and pilot testing of potential questionnaire items. Consistent with self-determination theory, items were devised to tap into six forms of motivation: amotivation, external regulation, introjected regulation, identified regulation, integrated regulation, and intrinsic motivation. The purpose of the second study (N = 556) was to empirically examine the psychometric properties of the CMQ. Items were subjected to confirmatory factor analyses to determine the fit of the a priori model. In addition, the validity of the questionnaire was assessed through links with the theoretically related concepts of intrinsic need satisfaction, well-being, and goal orientation. Together with test–retest reliability (Study 3), these results showed preliminary support for the psychometric properties of the CMQ. Finally, using an independent sample (N = 254), the fourth study confirmed the factor structure and supports the use of the CMQ in future coaching research.

scholarly journals Burnout and Online Education: Adaptation and Validation of scale during Pandemic

Telos ◽  
2022 ◽  
Vol 24 (1) ◽  
pp. 24-39
Author(s):  
J. Patricia Muñoz-Chávez ◽  
Rigoberto García-Contreras ◽  
David Valle-Cruz
Keyword(s):  
Online Education ◽  
Factor Structure ◽  
Educational Leaders ◽  
Maslach Burnout Inventory ◽  
Well Being ◽  
Confirmatory Factor Analyses ◽  
University Teachers ◽  
Virtual Tools ◽  
Wide Range ◽  
Confirmatory Factor

During the COVID-19 pandemic, online education represented a serious alternative to continuing working life in higher education institutions (HEIs). Teachers around the world embraced a new role, adopting and using a wide range of technological and virtual tools to continue performing their activities and with the aim to interact with students and to continue teaching. For this reason, research related to seek and identify factors for the teachers’ well-being is essential for educational leaders. Regarding these ideas, this paper aims to test the construct validity of a Mexican version of the Maslach Burnout Inventory-Educators Survey (MBI-ES) of Maslach et al. (1997), adapted to online education. Participants consisted of 406 Mexican university teachers who emergently switched from traditional to online educational practices during the SARS-CoV-2 virus outbreak. In order to test the factor structure of three alternative models based on Szigeti et al. (2016), the authors performed exploratory and confirmatory factor analyses (Ferrando & Lorenzo-Seva, 2018). Results showed that the model with three domain factors has the best fit. Besides, our findings show that the three-factor structure of the Mexican adaptation of MBI-ES is valid and reliable for the analysis of online education because the loading of all factors was representative.

scholarly journals Decentering, Acceptance, and Non-Attachment: Challenging the Question “Is It Me?”

2021 ◽  
Vol 12 ◽  
Author(s):  
Joaquim Soler ◽  
Jesus Montero-Marin ◽  
Elisabet Domínguez-Clavé ◽  
Sara González ◽  
Juan Carlos Pascual ◽  
...  
Keyword(s):  
Well Being ◽  
General Factor ◽  
Third Wave ◽  
Strongly Correlated ◽  
Confirmatory Factor Analyses ◽  
Psychometric Scales ◽  
Confirmatory Factor ◽  
Clinical Models ◽  
Explained Common Variance ◽  
Different Content

Among mindfulness measures the three constructs acceptance, decentering, and non-attachment are psychometrically closely related, despite their apparent semantic differences. These three facets present robust psychometric features and can be considered core themes in most “third wave” clinical models. The aim of the present study was to explore the apparently different content domains (acceptance, decentering, and non-attachment) by administering various psychometric scales in a large sample of 608 volunteers. Resilience and depression were also assessed. Exploratory and confirmatory factor analyses performed in two randomly selected subsamples showed a bifactor approximation. The explained common variance suggested a unidimensional nature for the general factor, with good psychometric properties, which we named “Delusion of Me” (DoM). This construct is also strongly correlated with resilience and depression, and appears to be a solid latent general construct closely related to the concept of “ego.” DoM emerges as a potentially transdiagnostic construct with influence on well-being and clinical indexes such as resilience and depression. Further studies should analyze the potential utility of this new construct at a therapeutic level.

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