scholarly journals Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications

2021 ◽  
Vol 13 (6) ◽  
pp. 3107
Author(s):  
Luis Fonseca ◽  
António Amaral ◽  
José Oliveira
Keyword(s):  
Organizational Performance ◽  
Industry 4.0 ◽  
Empirical Support ◽  
Future Research ◽  
Specific Reference ◽  
Body Of Knowledge ◽  
Efqm Model ◽  
Business Excellence ◽  
European Foundation ◽  
Technology Transformation

The European Foundation for Quality Management (EFQM) 2020 model is a comprehensive and updated business model that encompasses sustainability and shares features with Industry 4.0, emphasizing transformation and improved organizational performance, yet with different theoretical and practical foundations. This research highlights the EFQM 2020 model’s novelties and its relationships/implications with the Industry 4.0 paradigm, contributing to the Quality 4.0 body of knowledge. Several linkages between the EFQM 2020 model and Industry 4.0 have been identified, namely, at the criteria level and guidance points, which can support successful digital transformation by combining quality and excellence with Industry 4.0. However, given the model’s generic and non-prescriptive nature, there is no specific reference to the nine Industry 4.0 pillars. Additionally, the links between direction and organizational culture and leadership criteria and driving performance and transformation are not evident, which might be a concern for business and technology transformation strategies. Managing knowledge, skills, and capabilities is critical for the successful adoption of Industry 4.0. The EFQM model adds a strategic and technologically unbiased perspective to Industry 4.0, providing an integrated business excellence framework for Quality 4.0. With empirical support of the model application, future research is recommended to develop this subject further.

Performance Implications of Management Ideas

2019 ◽  
pp. 373-390
Author(s):  
Christopher Wickert ◽  
Jost Sieweke ◽  
Riku Ruotsalainen
Keyword(s):  
Human Resources ◽  
Organizational Performance ◽  
Positive Relationship ◽  
Empirical Support ◽  
Superior Performance ◽  
Future Research ◽  
Knowledge Resources ◽  
Relational Resources ◽  
And Performance

Consultants and business gurus have stressed the positive implications of management ideas for performance. However, the evidence on whether management ideas lead to superior performance remains ambiguous. This chapter scrutinizes the link between management ideas and performance. It begins by reviewing research on technological resources-focused ideas, human resources-focused ideas, relational resources-focused ideas, and knowledge resources-focused ideas and shows that there is empirical support for a positive relationship between management ideas and organizational performance. However, this positive link only materializes and holds under certain conditions, which complicate the efforts of managers and organizations to reap the benefits of management ideas. The authors discuss two of these complications: the ‘performance dilemmas of management ideas’ and the ‘sustainability paradox of management ideas’. The chapter ends with a discussion of avenues for future research.

scholarly journals The EFQM Model as a framework for total quality management in healthcare

2016 ◽  
Vol 36 (8) ◽  
pp. 901-922 ◽  
Author(s):  
Steffie van Schoten ◽  
Carolien de Blok ◽  
Peter Spreeuwenberg ◽  
Peter Groenewegen ◽  
Cordula Wagner
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Feedback Loop ◽  
Total Quality ◽  
Content Type ◽  
Continuous Quality ◽  
Efqm Model ◽  
European Foundation

Purpose – To guide organizations toward total quality management (TQM), various models have been developed such as the European Foundation for Quality Management Excellence Model (EFQM Model). The purpose of this paper is to conduct a longitudinal investigation of whether the EFQM Model can serve as a framework for TQM in healthcare. Design/methodology/approach – Data on a national representative survey about quality management (QM) in the hospital population in the Netherlands were used to conduct this study. The survey had five measurement points between 1995 and 2011. Findings – The results of the study show that applying the EFQM Model in hospitals is related to improvement in organizational performance over time, a feedback loop in which hospitals use their results to further improve their organizational processes is established, and improvement is stronger when all the model’s elements are considered simultaneously. Practical implications – The results of the study can be applied by quality managers of healthcare institutions to achieve higher quality of care. Originality/value – Previous research on the relationship between the EFQM excellence model and TQM neglects two essential characteristics of the TQM philosophy, namely, the holistic perspective on QM and the presumed feedback loop of organizational performance that feeds a cycle of continuous quality improvement. The study provides new insights into the long-term benefits of applying the EFQM Model as a framework for TQM in healthcare.

scholarly journals Autonomous Orientation Behaviors Influence Towards Ex-Juvenile Entrepreneurs Delinquent Behavioral Change in Katsina State, Nigeria: A Conceptual Paper

2020 ◽  
Vol 5 (7) ◽  
pp. 23-31
Author(s):  
Bilyaminu Usman ◽  
Sharizal Bin Hashim ◽  
Jeff Lamptey ◽  
Ashemi Baba Ali
Keyword(s):  
Organizational Performance ◽  
Behavioral Change ◽  
Positive Influence ◽  
Future Research ◽  
Delinquent Behaviors ◽  
Body Of Knowledge ◽  
Self Development ◽  
Change Impact ◽  
Conceptual Paper ◽  
The Individual

Recent Entrepreneurship orientation autonomous dimension discussion revealed the important and the positive influence of autonomous orientation as one of the Entrepreneurial orientations (EO) towards organizational performance and profitability. However, discussion of autonomous orientation in the context of individual such as entrepreneurs behavioral change impact still silent, especially in the context of ex-juvenile entrepreneur that can give an insight to the Entrepreneurship body of knowledge. Therefore, the objective of this conceptual paper is to understand the influence of autonomous orientation behaviors as one of the individual entrepreneurial orientation (IEO) towards delinquent behavioral change of ex-juvenile entrepreneurs. The conceptual paper proposed the framework that ex- juvenile entrepreneurs could be autonomous and more importantly autonomous orientation might have a positive influence towards ex-juvenile entrepreneurs’ delinquent behavioral change. Subsequently relating development of this concept, the conceptual review demonstrates the importance of the autonomous orientation as an effective deliberate orientation for ex-juvenile entrepreneurs once they reconsider their delinquent behavior with entrepreneurial autonomous activities. Assuming autonomous orientation looks to replicate a desired reconciliation amongst delinquent behaviors and entrepreneurial autonomous orientation as an alternative to delinquency. Lastly, the conceptual paper concludes with suggesting some inferences for future research to dig out the study theoretically, conceptually and empirically of the individual EO autonomous orientation behaviors among delinquent populace (ex- juvenile entrepreneurs) context. This conceptual paper provides a fresh knowledge about the IEO autonomous orientation potentiality in the entrepreneurs’ self-development and an insight to the entrepreneurship framework.

What makes excellence models excellent: a comparison of the American, European and Japanese models

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Asfa Muhammad Din ◽  
Muhammad Asif ◽  
Muhammad Usman Awan ◽  
George Thomas
Keyword(s):  
Stakeholder Engagement ◽  
Design Methodology ◽  
Performance Excellence ◽  
Qualitative Comparison ◽  
Content Type ◽  
Baldrige Criteria ◽  
Efqm Model ◽  
Business Excellence ◽  
European Foundation ◽  
Practical Implications

PurposeThis paper compares three business excellence models (BEMs): Baldrige criteria for performance excellence (BCPE), European Foundation for Quality Management (EFQM) model and Deming Prize (DP) model, representing American, European and Japanese excellence models, respectively. These models are compared in terms of contents, scope, orientation, emphasis and administration.Design/methodology/approachUsing an inductive-deductive approach, the paper identifies and compares the contents, core values, unique features, points of emphasis and the overall approach of these models.FindingsSignificant differences exist in these models, and that none of these models is perfect. Overall, the BCPE is results-oriented, mainly economic-focused, explicit in presenting requirements and better structured. The EFQM model provides an augmented focus on sustainability, stakeholder engagement and inclusivity. The DP model is an internally oriented TQM model that focuses on processes improvement as a means to excellence.Practical implicationsThe findings can guide managers regarding what they should expect from the application of excellence models and make better decisions regarding the choice of excellence models. Further, these findings can provide a foundation for updating the excellence models.Originality/valueThis paper stands alone as a qualitative comparison of BEMs in terms of contents, scope, administration and emphasis on excellence related matters.

Business Excellence

2019 ◽  
pp. 17-35
Keyword(s):  
Quality Management ◽  
Communication Technology ◽  
Information Communication Technology ◽  
Information Communication ◽  
Review Of The Literature ◽  
Business Results ◽  
Efqm Model ◽  
Business Excellence ◽  
European Foundation ◽  
Concept Of Information

This chapter gives a broad review of the literature on business excellence. It considers the rise of business excellence and the meaning of the term, together with the use of business excellence models and awards. It focuses in particular on the fundamental concepts of excellence and the four criteria in the European Foundation for Quality Management (EFQM) model (customer results, people results, society results, and business results). There are a number of different international approaches used to measure business excellence in general and in UAE in particular, including the UAE-based business excellence scheme and Sheikh Khalifa Excellence Award. In addition, this chapter covers the concept of Information communication technology in general and its application in UAE.

Effective TQM Implementation in the Service Industry: A Proposed Framework

2021 ◽  
Vol 25 (2) ◽  
pp. 95-129
Author(s):  
Hesham Magd ◽  
Saurav Negi ◽  
Mohammad Sultan Ahmad Ansari
Keyword(s):  
Organizational Performance ◽  
Service Industry ◽  
Secondary Data ◽  
Superior Performance ◽  
Future Research ◽  
Total Quality ◽  
Primary Research ◽  
Business Excellence ◽  
Research Findings ◽  
Performance Research

Purpose: This paper aims to explore the framework, practices, and implementation of total quality management (TQM) in the service industry. Methodology/Approach: The present study focuses on the existing literature on several TQM dimensions and developed a framework that would allow the service industry to efficiently apply TQM, resulting in enhanced organizational performance. Findings: The research findings suggest that the relevance and implementation of TQM practices have a strong linkage to organizational performance.  Managers shall work for the accomplishments of TQM to achieve success in local and global competition. By implementing TQM practices effectively in the service industry, managers can see improvements in the organization’s function. Therefore, managers shall accept the TQM approach to improve overall service quality and organizational performance. Research Limitation/implication: The study is limited to secondary data collection and no primary research is carried out to verify the proposed framework. Originality/Value of paper: The present study contributes to the literature on TQM by developing a framework for the service industry. This adds to the existing knowledge on TQM in the service industry and builds a foundation to carry out future research. The proposed TQM framework will empower the organizations for superior performance by evaluating the factors, defining rooms for improvement, and designing ways to achieve business excellence.

Fit between Organizational Culture and Business Excellence: A Case Study of Heavy Electrical Equipment Plant, BHEL

2012 ◽  
Vol 37 (3) ◽  
pp. 19-28 ◽  
Author(s):  
Ashish Sinha ◽  
Bindu Arora
Keyword(s):  
Organizational Culture ◽  
Nuclear Power ◽  
Power Plants ◽  
Electrical Equipment ◽  
Efqm Model ◽  
Business Excellence ◽  
European Foundation ◽  
World Class ◽  
Gray Areas

The Heavy Electrical Equipment Plant (HEEP) of Bharat Heavy Electricals Limited (BHEL) at Hardwar, is the manufacturer and exporter of power generation equipments for hydro, thermal, gas-based and nuclear power plants of the country. HEEP-Hardwar has been engaged in excellence efforts for quite some time, having bagged the ISO certification in 1993. TQM was launched in HEEP in 1995. The plant got OHSAS accreditation in 2002. Along with these quality efforts, HEEP embarked upon its journey to excellence by adopting the European Foundation for Quality in Management (EFQM) model for business excellence. It continuously went for CIIEXIM Bank excellence award evaluation which in turn used the EFQM model for evaluation. In 2006, HEEP was declared as the best manufacturing plant in the country in CII evaluation. While HEEP�s results so far have been commendable, it has to go some way before becoming a truly world class organization. And organizational culture has to play an important role in it. This study basically is an attempt to assess whether HEEP has a strong excellenceoriented culture or not. The deciphered strength of culture shall indicate the strong areas as well as the areas which need improvement and thus help HEEP to inculcate a strong excellence oriented culture in its organization. The specific objectives of the study are to: identify a suitable culture for business excellence assess and measure the culture identify the gray areas in BHEL's culture. An exploratory study was done to determine the dimensions of culture required for achieving excellence. After literature survey and discussions with experts from BHEL and academia, Broadfoot and Ashkansay�s organizational culture profile (OCP) was found to be the best suited culture framework with certain modifications, keeping in mind the scope of the current study. A 16-dimension framework was thus formed, out of which 15 were selected for assessment of HEEP�s culture. The dimensional framework was then developed into a questionnaire/inventory and empirically tested. With the help of OC survey and in-depth interviews, HEEP�s culture was deciphered along the selected dimensional framework. The value of total OC was found to be just strong indicating scope of improvement in several areas.

scholarly journals The european foundation for quality management (efqm) model scale: a quantitative instrument

2021 ◽  
Vol 11 (3) ◽  
pp. 61-65
Author(s):  
Safaa Shaaban ◽  
Mohamed A. Khalek Hassan
Keyword(s):  
Quantitative Research ◽  
Research Strategy ◽  
Future Research ◽  
Validity And Reliability ◽  
Model Application ◽  
Model Scale ◽  
Efqm Model ◽  
European Foundation ◽  
Main Component ◽  
Original Information

The purpose of the paper is to present a scale to measure EFQM model application in any organization as an instrument. This paper will present a set of original information and tool for the Model users. A quantitative research strategy with SPSS uses to test the validity and reliability of the presented questioners. The EFQM model scale will guide and support future research lines in this field of management. A literature review from previous publications wasconducted. Many papers were selected and aspects related to the purpose. The suggested scale was tested with around 100 NGOs in the Middle East testing the EFQM criteria validity and reliability.The study result presents a clear scale and instrument help to measure the nine criteria presented as a main component for this model, and more furthermore a dozen lines of future research.

scholarly journals What is the effect of size on the use of the EFQM excellence model?

2016 ◽  
Vol 36 (12) ◽  
pp. 1800-1820 ◽  
Author(s):  
Ana B. Escrig ◽  
Lilian M. de Menezes
Keyword(s):  
Best Practices ◽  
Structural Equations ◽  
Content Type ◽  
Perceived Performance ◽  
Efqm Model ◽  
Business Excellence ◽  
Universal Approach ◽  
European Foundation ◽  
Structural Equations Models ◽  
The Impact

Purpose By contrasting a contingency with a universal approach to business excellence models (BEMs), the purpose of this paper is to investigate the effect of size on the use of the European Foundation for Quality Management (EFQM) model by organizations that were officially “Recognized for Excellence” in Spain. It considers the potential differences between large organizations and SMEs on the level of adoption of EFQM criteria and on the impact that enablers-criteria may have on key performance measures. Design/methodology/approach This study uses actual sub-criteria and criteria scores attained by organizations in their assessment for EFQM recognition. Scores of a population of 216 organizations are analyzed via analysis of variance, factor and structural equations models. Findings Although there are some criteria in the EFQM model that appear to be universally adopted irrespective of size, the empirical analyses indicate that size may shape the adoption of other criteria and the impact that enablers can have on results, thus supporting a contingency perspective. Moreover, the findings call for the revision of the relationships embedded in the EFQM model. Originality/value In contrast to most previous research, which relied on surveys of managers’ perceptions, this study uses the actual scores achieved by organizations in their assessment for EFQM recognition. It addresses the effect of size on the whole model, which so far has been neglected in the literature. All in all this study contributes to the literature on contingency approaches to best practices, and more specifically to BEMs. To the practitioner, it provides guidelines for addressing perceived performance gaps in their pursuit of recognition for excellence.

scholarly journals Exploring the Effects of Brand Promotion and Brand Image Perception on Business Outcomes of Small-sized Agribusiness Firms

2015 ◽  
Vol 63 (5) ◽  
pp. 1661-1669 ◽  
Author(s):  
Chux Gervase Iwu ◽  
Christian Nedu Osakwe ◽  
Joseph Omotosho Ajayi
Keyword(s):  
Organizational Performance ◽  
Brand Image ◽  
Empirical Support ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Future Research ◽  
Image Perception ◽  
Business Outcomes ◽  
Brand Promotion

To date there is hardly any empirical evidence in academic literature that branding, particularly brand promotion and brand image perception, plays any significant role in the performance of small-sized agribusiness, especially those in the Sub-Saharan (SSA) region. This study was triggered by the need to fill this vacuum. Survey data were collected from small-sized agribusiness firms in one of the SSA economic ‘powerhouses’, which is Nigeria. Employing a contemporary research technique, specifically the Consistent Partial Least Square Structural Equation Modeling (denoted as PLSc), the study found that both brand promotion and brand image perception are instrumental for enhancing the organizational performance of small agribusinesses. In sum, the findings lend empirical support to the extant literature on brand promotion and brand image perception as precursors to the performance of firms regardless of a its size and business location. The implications of study, limitation and future research directions are further highlighted in the concluding section of the paper.

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