scholarly journals Infrastructure Service Assessment Model Based on a Service Quality Gap Model—Focused on South Korea

2022 ◽  
Vol 14 (1) ◽  
pp. 577
Author(s):  
Seulki Lee

To improve the quality of life (QOL) of the citizen, it is essential to not only to secure a quantitative stock, such as the number or extension of individual infrastructure, but to also understand the perspective of the public on service levels and the demand for infrastructure. In this study, an infrastructure service level assessment model that reflects the demands of citizens is proposed, and the importance and adequacy of infrastructure service indexes for setting priorities and goals for the investment of government funds in infrastructure are verified. The evaluation items used in this model included usability, accessibility, and recovery speed. The infrastructure service level for 12,500 Korean citizens was surveyed using the proposed assessment model, and the results reveal that the satisfaction of citizens with their residences had a significant effect on the QOL improvement, and that the level of infrastructure performance in a residential area significantly affected the satisfaction of citizens with their residences. In addition, the results revealed that the quantitative and qualitative aspects of infrastructure should be simultaneously considered. Lastly, the possible application of this model for the evaluation of the effectiveness of investment for infrastructure improvement is proposed.

Encyclopedia ◽  
2021 ◽  
Vol 1 (2) ◽  
pp. 314-323
Author(s):  
Yasmin Moanis ◽  
Fatmaelzahraa Hussein

Defensible space is the concept of creating spaces that include a series of architectural guidelines that are used when designing a new urban residential area to promote both the territorial claim of the residential groups to their surroundings and their ability to conduct natural surveillance of their spaces. Constructing safe environments with safe vocabularies for enhancing well-being is crucial for achieving quality of life in both peace and wartime. Warzone countries that suffer from many changes due to the effect of war (or fourth-generation wars) should be prepared to face those changes with safe spaces as well.


2020 ◽  
Vol 31 (3) ◽  
pp. 263-285
Author(s):  
Claudia Petrescu ◽  
Flavis Mihalache

Public services represent an important dimension of quality of society, as they create the contextual conditions for people to further their quality of life. Romanian public administration reform has brought about a constant institutional transformation, which has influenced both the specific features and the quality of the services. This article aims to analyse trends regarding the perceived quality of public services in Romania, in European comparative perspective, using the data of the European Quality of Life Survey (2003–2016). The article aims to understand the low satisfaction with public services in Romania against the background of the public service reform measures taken by government in this period. The article describes the context of Romanian public administration and public service reform, the most important public policy measures adopted and the most important challenges. The lack of vision in the public service reform, the partial introduction of reform elements, the permanent and, sometimes, conflicting changes are issues that may have influenced the way in which the population perceives the quality of public services. The decentralisation process of public services and the insufficient allocation of public funds for delivering such services at local level might have an impact on their quality and quantity perceived by the population. Keywords: public services; public administration reform; citizens’ satisfaction; New Public Management; New Weberianism.


2016 ◽  
Vol 9 (44) ◽  
Author(s):  
Ludmila V. Vedernikova ◽  
Alyona Yu. Levykh ◽  
Anton V. Zakharov ◽  
Svetlana A. Elantseva ◽  
Olga A. Povoroznyuk ◽  
...  

2021 ◽  
Vol 28 ◽  
pp. 107327482110415
Author(s):  
Marjetka Jelenc ◽  
Elisabete Weiderpass ◽  
Patricia Fitzpatrick ◽  
Tit Albreht

Introduction National Cancer Control Programmes (NCCPs) provide a country’s policy framework for the development of cancer control, focussing on the reduction of cancer morbidity and mortality and improving quality of life of cancer patients. Objective Exploring and analysing to which extent some of the key elements of the European Guide for Quality National Cancer Control Programmes (Guide) are implemented in NCCPs in the EU. Methods Survey carried out through 30 countries, EU members, Iceland, Montenegro, Norway and Turkey, focussing on stakeholders’ participation, inclusion of all the envisaged chapters from the Guide as well as implementation and dissemination. Results The results of the policy survey on European NCCPs carried out within Cancer Control Joint Action (CANCON JA) are presented. The response was 30 out of 35 countries. In total, 28 out of 30 countries, which completed the survey, had an NCCP or another cancer document. Cancer documents were mostly single documents, managed and supervised by the respective Ministries of Health and communicated to the public via websites and press. Nine documents were defined as programmes, eight as plans and six as strategies; in five countries, terminology was mixed. Regarding the content, recommended by the Guide from 2015, comprising ten chapter areas in three parts. Only 10 countries included in their NCCPs all elements suggested in the Guide. Conclusion Based on our results, we can see that a more comprehensive approach in the process of NCCPs is needed. Policy should focus on the development of instruments for efficient cancer management, which would encompass the entire trajectory of the cancer care from diagnosis to survivorship and supportive care.


2018 ◽  
Vol 10 (1) ◽  
pp. 95 ◽  
Author(s):  
Mihaela PAUNESCU ◽  
Vasilica GRIGORE ◽  
Georgeta MITRACHE ◽  
Alexandra PREDOIU ◽  
Radu PREDOIU

The quality of life of individuals, groups and communities depends on many factors, starting with what each person and family undertake, continuing with the interventions at the community level and ending with the public policy measures. Purpose: This study makes a quantitative and qualitative analysis of overall quality of life as perceived by young people who practice sports, and it also highlights the differences in perception of the quality of life among youth, according to gender and the sport practiced (individual or team sport), for the 16 life domains. Methods: The participants were 69 athletes. Quality of life has been measured using the Quality of Life Inventory (QoLI) for Romania, developed by Michael B. Frisch. Results: After processing the data, it has been found that the highest weighted satisfaction is obtained for Goals and Values, Play, Health and Self-Esteem, and the lowest satisfaction is recorded for Children, Money, Community and Neighborhood. Statistical processing also reveals an average overall quality of life for the study participants, regardless of gender and the practiced sport. Conclusions: It has been concluded that the influence of practicing individual sports on the overall quality of life for the participants in the study is at a higher level than in team sports.


2018 ◽  
Vol 2 (1) ◽  
pp. 159
Author(s):  
Anisah Budiwati

This research explores the concept of understanding of mosque managers in the public space about the importance of facing the direction of Qibla. Samples Mosque located in the public space of the Hospital Jogja International Hospital, Adisutjipto Airport and Mall Plaza Ambarrukmo be proof of the tendency of pattern of understanding of managers of religious orders to face the direction of Qiblah correctly. By using qualitative analysis method and data collection method in the form of observation, interview and documentation, it is found that first, that understanding of mosque managers in public space at three places reflects the quality of life of Islami ie measuring to the expert so that the direction of qibla . Secondly, the accuracy of the direction of the mosque building in the public space in Sleman Yogyakarta is included in the category of accurate with the maximum reason for the 6 minute arc disturbance, where the direction of the largest deviation on the mosques is 0o 1 '20.8 "or equivalent to 3,074 km which means still leads the city of Mecca.Keywords: Accuracy, Understanding and Mosque in Public Space Penelitian ini menggali konsep pemahaman para pengelola Masjid di ruang publik tentang pentingnya menghadap arah kiblat. Sampel Masjid yang berada di ruang publik yakni Rumah Sakit Jogja International Hospital, Bandara Adisutjipto dan Mall Plaza Ambarrukmo menjadi bukti kecenderungan pola pemahaman pengelola terhadap perintah agama untuk menghadap ke arah kiblat dengan tepat. Dengan menggunakan metode analisis kualitatif dan metode pengumpulan data berupa observasi, wawancara dan dokumentasi diperoleh hasil penelitian, pertama bahwa pemahaman para pengelola masjid di ruang publik pada tiga tempat tersebut mencerminkan kualitas hidup Islami yakni melakukan pengukuran kepada pihak ahli sehingga arah kiblat sesuai dengan keilmuan astronomi. Kedua, akurasi atau ketelitian arah kiblat bangunan Masjid di ruang publik di Sleman Yogyakarta termasuk dalam kategori akurat dengan alasan maksimal penyimpangan 6 menit busur, di mana arah penyimpangan paling besar pada masjid-masjid tersebut adalah 0o 1’ 20,8” atau setara 3,074 km yang berarti masih mengarah kota Mekah.Kata kunci: Akurasi, Pemahaman dan Masjid di Ruang Publik


2018 ◽  
Vol 34 (61) ◽  
Author(s):  
Adriana María Arroyave Puerta ◽  
Flor Ángela Marulanda Valencia

Nowadays, several mega-trends capture the attention of governments, academia and the public in general given their implications for the quality of life and the development of nations. This work deals with two of them: entrepreneurship and environmental protection, as a result of research aimed at analyzing the processes, actors and results of the “Entrepreneurship for Life” Program led by the Valle de Aburrá Metropolitan Area, executed during the period from 2012 to 2015, in order to contribute to the improvement of public policies on eco-entrepreneurship. The methodology of the Synergy System1, applied by the Colombian Government, was used to appraise public policies. The required information was collected through in-depth interviews with the creator of the program, the entrepreneurs who benefited from it, officials of the entities involved and experts. Then, it was complemented by the analysis of documents such as minutes, reports and other sources. Among other results, it was evident that, although the public policy on environmental entrepreneurship is still incipient, the evaluated Program met the objectives for which it was created.


2021 ◽  
Vol 2089 (1) ◽  
pp. 012051
Author(s):  
O Facho ◽  
T Cama ◽  
D Esenarro ◽  
J Livia ◽  
C Cuetoand ◽  
...  

Abstract The present research aims to propose a model for the recovery of residual public spaces to improve the quality of life of the district of San Borja’s inhabitants. San Borja is in the process of densification and requires a more significant number of public spaces that offer, in addition to vegetation, public places for active and passive recreation, such as spaces for sports and games, walking pets, and relaxation. These needs have increased due to the confinement caused by the COVID-19 pandemic. Also, it was noted that the median strip, or central reservation of the avenue, can be recovered for people to use. Therefore, a four-phase study was carried out that included reviewing the literature and observing two cases. In conclusion, a model was proposed to recover the public space of the median strips of San Borja Norte Avenue and San Borja Sur Avenue to improve the quality of life of the inhabitants of San Borja, which can be replicated in other avenues with residual spaces with similar characteristics.


Author(s):  
Sean Parson

Chapter 4 discusses Mayor Frank Jordan’s (1992–1995) revanchist Matrix Quality of Life Program, which sought to enforce a broken-windows policing system in San Francisco. The impact of the policy was felt largely by the visible homeless in downtown San Francisco, who were regularly harassed and arrested by the police and forced out of the city. Because quality-of-life policing desires to sanitize the public space of disruptive and asocial behaviour, the public meals of Food Not Bombs near City Hall resisted the city’s attempt to criminalize homelessness. This chapter argues that the city attempted to construct the homeless as anti-citizens and exclude them from the political and physical spaces of the city.


Author(s):  
Guillermo López Cala ◽  
Yolanda María de la Fuente Robles ◽  
Rosa María Fernández Alcalá

This chapter deals with accessibility, a relevant and important concept for every citizen in the improvement of their quality of life in any environment or daily situation. Specifically, an empirical study about accessibility in the public health centers of a Basic Health Area (BHA) of Jaén is carried out. From this study, accessibility deficiencies in health buildings are revealed, and explicit proposals are provided with the aim of improving accessibility in different scopes such as information and communications. The improvement plans based on the use of Technology, Information, and Communication (TIC) tools help sensory disabled users that attend to the Health Center.


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