scholarly journals Building a Methodology for Assessing Service Quality under Intermittent Domestic Water Supply

Water ◽  
2018 ◽  
Vol 10 (9) ◽  
pp. 1164 ◽  
Author(s):  
Assia Mokssit ◽  
Bernard de Gouvello ◽  
Aurélie Chazerain ◽  
François Figuères ◽  
Bruno Tassin

This document proposes a methodology for assessing the quality of water distribution service in the context of intermittent supply, based on a comparison of joint results from literature reviews and feedback from drinking water operators who had managed these networks, with standards for defining the quality of drinking water service. The paper begins by reviewing and proposing an analysis of the definition and characterization of intermittent water supply (IWS), highlighting some important findings. The diversity of approaches used to address the issue and the difficulty of defining a precise and detailed history of water supply in the affected systems broadens the spectrum of intermittency characterization and the problems it raises. The underlined results are then used to structure an evaluation framework for the water service and to develop improvement paths defined in the intermittent networks. The resulting framework highlights the means available to water stakeholders to assess their operational and management performance in achieving the improvement objectives defined by the environmental and socio-economic contexts in which the network operates. Practical examples of intermittent system management are collected from water system operators and presented for illustration purposes (Jeddah, Algiers, Port-au-Prince, Amman, Cartagena, Barranquilla, Mexico, Cancun, Saltillo, Mumbai, Delhi, Coimbatore …).

2016 ◽  
Vol 10 (1) ◽  
pp. 54
Author(s):  
Teguh Prayogo

Water is a component in the earth that is very important for human life. The availabilityof water is always wanted to meet a demand of water supply, such as for drinkingwater, washing, taking a bath, and etc. Along with population growth, so the need ofwater will be still increasing, including Tanah Datar. In this paper will be describedconcerning to characteristics, and condition of water in Pacitan Area, East JavaProvince, especially Donorojo district. This location occupies geographically betweenthe latitude of 00o17’ and 00o39’ south and the longitude of 100o19’ and 100o51’ eastBased on survey in field, condition of aquifer in Telaga Banta is located in 20 – 60meter depth, and the result of laboratory points to that the quality of water in thisarea meets the requirement for drinking water.The main uses of ground water include irrigation uses, drinking-water and otherpublic uses, and for supplying domestic water to people who do not receive publicsupply water. The majority of water used for self-supplied domestic and livestockpurposes came from ground-water sources.


Author(s):  
В.А. Гвоздев ◽  
Л.В. Леонов ◽  
О.Н. Рублевская

Качество услуг водоснабжения и водоотведения за первые двадцать лет XXI века вывело на новый уровень развития ГУП «Водоканал Санкт-Петербурга» благодаря внедрению инновационных технологий в системах водоснабжения и водоотведения. Использование технологий, таких как двухступенчатое обеззараживание питьевой воды, дезодорирование полигонов, геотубирование, применение центрифуг «Флоттвег», порошкообразного однокомпонентного флокулянта, порошкообразного активированного угля, внедрение системы измерения осадков, осуществлялись при активном участии Федора Ивановича Лобанова – помощника генерального директора ГУП «Водоканал Санкт-Петербурга» по работе с промышленностью, которому в ноябре 2021 г. исполнилось 80 лет. The quality of water supply and wastewater disposal services over the first twenty years of the 21st century has brought SUE «Vodokanal of St. Petersburg» to a new level of development owing to the introduction of innovative technologies in water supply and wastewater disposal systems. The use of technologies, such as two-stage disinfection of drinking water, odor control of landfills, geotubing, the use of Flottweg centrifuges, powdered one-component flocculant, powdered activated carbon, the introduction of a precipitation measurement system, were carried out with the active participation of Fedor Ivanovich Lobanov, Assistant to the General Director of SUE «Vodokanal of St. Petersburg» on dealing with industries, who turned 80 in November 2021.


2020 ◽  
Vol 841 ◽  
pp. 36-40
Author(s):  
Mardan Jalilov ◽  
Ayten Jalilova ◽  
Gulnar Feyziyeva ◽  
Makhanim Azimova

Given that the quality of water supplied to hot water supply systems must meet drinking water requirements, it is also important that the water preparation process is of great importance. The quality of that water is also important in terms of preventing the formation of heat in hot water systems. It is known that the main cause of the formation of water is the presence of calcium and magnesium cations and bicarbonate and sulfate anions in water. The traditional methods for preventing the limescale include the combination of calcium and magnesium cations from the water and replacing them with cations that are not easy to resolve at high temperatures. The quality of water treated by these methods does not meet drinking water requirements. Taking these into account, the Cl-anionizationprocess of drinking water has been developed in high-tech anionite technology. According to this technology, the first water from the city water gridis processed through anionite and activated carbon filters, which are mechanically charged with high anionite. The treated water is then cleaned out of microbes and bacteria through the ultraviolet disinfection equipment and delivered to the operator according to the quality requirements for drinking water. In the chlorine-anionization process, most of the sulfate and bicarbonate anions in water change to chlorine anions and their solidity remains constant. Thus, the density of the limescale-forming anions in the water decreases sharply and it meets the quality indicators of drinking water. High-grade anionite in the filter (8÷12) is regenerated by NaCl solution. The filtration rate of the solution from the anionite is determined depending on the concentration of calcium cations contained in the salt given for regeneration. Regeneration mode is such that the CaCO3 combination does not crumble when the anionite layer is formed. It is known that the temperature of the heated water in the hot water supply system does not exceed (60÷70)°C. In this case, the decomposition of limescale at Hc<2 mg-eq/l (carbonate hardness) is not observed. As carbonate hardness increases to 4 mg/l, the thin layer in the system shows a collapse. The basic element of the proposed technological schemeCl-anionite filter was applied at ADA University in Baku and positive results were obtained. Early observed collapse of pipes has been prevented and the working regime of hot water heaters has improved. A high-performance anionite such as A200EMBCl, which is a major ingredient of the UK's Purelite, and then the Russian-made AB-17-8 high-anionite anions have been used on the device.


2005 ◽  
Vol 5 (6) ◽  
pp. 243-250 ◽  
Author(s):  
N. Safarikas ◽  
N.V. Paranychianakis ◽  
O. Kotselidou ◽  
A.N. Angelakis

The Water Framework Directive (WFD) 2000/60/EC, which has been transposed into the national legislation with the Law 3199/2003 (MoEPPW, 2003), will cause substantial changes in the drinking water pricing policy and the domestic water authorities involved such as the Municipal Enterprises for Water Supply and Sewerage (DEYA). Up to date, drinking water pricing policy has been based only on the recovery of the economic cost and in some cases neither this. Therefore, domestic water is not priced taking into account its real cost. Based on data provided by 74 DEYA representing 2.10 million inh, the average water price is estimated to be 1.19 €/m3. Analysis of these data reveals a deviation of 41.67% from the real cost. The relation of consumers with the Enterprise, but also that of management and employees, should be a bidirectional relation, in order to be comprehensible by all. Thus, an agreement that will point out that the most excellent quality of water presupposes water policy which will consider sustainability and the current requirements of the Enterprise and of course the consumers should be established between them.


2016 ◽  
Vol 6 (4) ◽  
pp. 584-592 ◽  
Author(s):  
Silvia M. Soto Córdoba ◽  
Macario Pino Gómez ◽  
Lilliana Gaviria Montoya

In Costa Rica, the majority of people have drinking water in their homes, but because of climate change along with the increase of population and non-existent planning programs, the distribution of this resource could be affected. To ensure sustainability of drinking water, information on demand and supply is required. Unfortunately, the information is outdated and there is no single unified database to which all management related institutions have access. Costa Rica has many public institutions that perform quality control, monitor and provide licenses for water exploitation. Each institution organizes its information according to their own criteria, therefore, making it impossible to compare the data, and difficult to identify the main problems. The authors verified and compared every database available, aiming to consolidate one database to determinate management of water distribution in Cartago. The main results of this research identified distribution of water suppliers throughout the province, the results were: Aqueduct Administration Associations (27.1%), Municipal Aqueducts (60.2%) and National Costa Rica Aqueducts and Sewerage Institute (AyA) Aqueducts (14.1%). One hundred per cent of Municipal and AyA Aqueducts disinfect and provide potable water, but 25% of Aqueduct Administration Rural Associations do not disinfect the water and there is not enough information about the quality of water that they offer.


2021 ◽  
pp. 104-111
Author(s):  
N. V. Karmanovskaya

According to UN estimates, the shortage of safe drinking water can become one of the most acute and pressing problems. The specificity of this problem for Russia is not a shortage of water resources, but their pollution and ongoing degradation of water bodies. The quality of water is understood as the totality of its properties associated with the nature and concentration of impurities in the water. Water analysis is the only tool for monitoring its condition and properties. During the experiment, a team of researchers took samples of drinking water from the water supply network in various districts of the Norilsk industrial region, studied the dependence of the quality characteristics of water on the location and sampling method. Based on the findings, conclusions on the quality of drinking water were drawn. During the experiment, the authors found that in terms of organoleptic indicators, drinking water in all areas of the NIR meets the requirements of Sanitary Rules and Regulations and GOST. Taking samples at three control points of the Norilsk industrial region, it has been proven that the water is soft and its salt content is mainly due to the presence of hardness salts. Having made the necessary analyses, the authors found that the presence of microorganisms in the water supply network of the NIR is not significant, the permanganate oxidisability indicator does not exceed the requirements of Sanitary Rules and Regulations.


Author(s):  
Liudmyla Kurhanevych ◽  
Viktoriia Haven

The article is devoted to the problems of studying the quality of drinking water from decentralized water supply sources of rural settlements. The preparatory stage of the study included: creation of a cartographic basis of the settlement; field reconnaissance routes; express analysis of drinking water quality; creation of situational plans of wells locations, and the basis for the ecological passport of the source of decentralized individual water supply (well). The relevance of the study is due to the deterioration of the quality of water as a source of domestic water supply. This is especially true for the rural population. There is a need to conduct an inventory and certification of wells in accordance with European standards and requirements, as well as modern technical and information capabilities. The ecological passport of a natural object is a system of diagnostic characteristics that allow one to get an idea of its condition and develop ways to improve it. In the process of researching the issue of certification of drinking water sources, we analyzed the accounting systems of these facilities in Canada and Germany. Our sample environmental passport was developed based on a study of groundwater in the village of Poromiv, Volyn region of Ukraine. The quality of drinking water is influenced by both the natural factors – geological structure and climate, and the intensive economic development of the surrounding area. The sample consisted of 40 wells. We used theoretical research methods: analysis, synthesis, abstraction and idealization. Such approaches implied the search for relationships between topological, hydrological and chemical parameters of individual observation points, as well as the ability to build idealized regression models to delineate areas for certification and detailed research. The formation of the information database was carried out using the methods of empirical knowledge. In particular, visual observations have identified potential sources of contamination (private farms – livestock sites, latrine pits, farmland, and infrastructure). They can affect the condition and quality of water in wells. With the help of a level meter, pH-meter, TDS meter and rapid tests for nitrates, the measurements of qualitative indicators that determine the overall hydrochemical state of groundwater were carried out. The general observations revealed non-compliance with the norms of placement of these objects. In particular, in many cases the norms of distance from sheds (more than 20 m) and cesspools (more than 50 m) relative to wells were violated. In addition, there is a general tendency to neglect the rules of formation of cesspools and manures, which contributes to the ingress of pollutants into the soil and subsequently into groundwater. In general, the accounting of wells and their diagnostic characteristics was developed in the form of a database in the ArcGIS environment and a passport of a separate source of water supply. It is proposed to add a situational plan with the location of the water supply source for the main polluting objects to the general technical characteristics. The number of indicators in the passport table can be adjusted depending on the potential sources of pollution and the abilities to monitor the water quality of a particular water user. The purpose of forming documentation of this type is to account and record the problems arising in the arrangement, location and operation of the well for their further solution. This will be the basis for identifying areas vulnerable to nitrate contamination. We identified a number of violations in the location of water supply sources in relation to economic facilities and structures within the study area, which was reflected in the increase of general hydrochemical indicators. Relationships between building density and quantitative values of pH, mineralization and nitrate content were recorded. The final step of the research is to identify problematic sources of decentralized water supply from the viewpoint of population ecological well-being, as well as to develop proposals for the community and individual owners to improve the quality of drinking water. Keywords: well, water supply, ecological passport, sources of pollution.


Author(s):  

The paper presents the results of the determination of heavy metals in drinking water samples from centralized water supply systems and wells of individual water supply of the Sverdlovsk region. It was found that the content of copper ions in the samples does not exceed its maximum permissible concentration, and the content of lead and cadmium ions in most samples is higher than the permissible norms. It is established that water samples from Nizhny Tagil and Serov are more contaminated with cadmium. The causes of drinking water pollution are discussed. It was found that the pollution of water from the centralized water supply systems with heavy metals is mainly due to the non-compliance of the operated water pipes with sanitary and hygienic requirements. Groundwater pollution is caused by the infiltration of industrial effluents containing heavy metals from storage and sedimentation tanks through soil. It is shown that numerous industrial enterprises in the Sverdlovsk region aggravate the process of pollution of surface and groundwater with heavy metals. The unsatisfactory quality of water in terms of the content of heavy metals in Sverdlovsk region is revealed. The authors dwell on the need to continue research to determine the content of other heavy metals in water and expand the geography of sampling in the region in order to assess more accurately the quality of water.


2016 ◽  
Vol 41 (1) ◽  
pp. 115-125 ◽  
Author(s):  
Ayesha Sarker ◽  
Sharmista Dash ◽  
Md Mozammel Hoque ◽  
Sultan Ahmed ◽  
Md Rayhan Shaheb

Microbial contaminations of drinking water constitute a major burden on human health. Interventions to improve the quality of drinking-water provide significant benefits to health. An assessment of microbial quality of water in the samples obtained from different popular restaurants of Sylhet City Corporation, Bangladesh were analyzed in the laboratory. Our aims were to find out the microbial properties of water, to analyze the potable water qualities of the restaurants and also to compare it with different standards to assess the health risk of people. The microbial tests viz. MPN, TVC and total coliform test were studied. Results revealed that all the water samples were fecal contaminated and had a great chance of contamination by other pathogenic bacteria. Results indicated that most of the samples were significantly positive to MPN test and TVC bacteria were highly significant. The risk score for coliform bacteria also remarked high risk for human health according to WHO standards and were not suitable as potable water. Our recommendations are therefore, water supply authority including restaurant owners should take necessary steps for the maintenance of microbial quality of water and microbial assessments should be done very often to leading a hygienic water distribution environment of the city.Bangladesh J. Agril. Res. 41(1): 115-125, March 2016


2019 ◽  
pp. 13-15
Author(s):  
Tatiana Ivanovna Zhilochkina ◽  
Andrei Igorevich Seliverstov

This article is devoted to a comprehensive study of drinking water before and after its purification. Water samples taken at 5 water supply and 5 water distribution stations of the city were used in the study. The author comes to the conclusion that the use of the monitoring system allows you to respond quickly to any changes in the quality of the drinking water, and quickly make decisions that affect its purification.


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