scholarly journals Penerapan Aplikasi Penjualan Online Berbasis Customer Relationship Management (CRM) pada Toko Sumber Mulyo di Kabupaten Kudus

2019 ◽  
Vol 10 (1) ◽  
pp. 35-42
Author(s):  
Heru Saputro ◽  
◽  
Danang Mahendra
Keyword(s):  
Customer Service ◽  
Consumer Satisfaction ◽  
Building Materials ◽  
Swot Analysis ◽  
Service System ◽  
System Development ◽  
Unified Modeling Language ◽  
Customer Relationship ◽  
Web Based ◽  
Customer Complaints

The increasing business competition between buying and selling shops to get customers has caused building shops to compete to provide the best service for their customers. Consumer satisfaction is the key to building long-term relationships between customers and building stores. Sumber Mulyo Shop which is four in Ds. Piji Rt.1 Rw.2 Dawe Kudus is engaged in buying and selling building materials. The customer service system that is currently available at the Sumber Mulyo Shop is still utilizing for the process of buying and selling and service manually, namely when in the store to respond to customer complaints. Therefore, complaints are not confidential to building shops. The registration process is still done by recording documents, in recording documents causing the customer service takes longer if one day is needed. In making the registration data report member marketing will be difficult in managing store data so that in recording member transaction data there will be many errors. The method of applying the system used in this study is the method of System Development Life Cycle (SDLC), Unified Modeling Language (UML), and using a web-based programming language, PHP. This CRM service system makes it easy for customers to register members, provide input in the form of criticism and suggestions, and can provide convenience for Sumber Mulyo Shop owners for web-based data processing. In this study using this system needs analysis through a SWOT analysis.

scholarly journals Implementasi Electronic Customer Relationship Management menggunakan Metode Framework of Dynamic berbasis Web

2021 ◽  
Vol 5 (4) ◽  
pp. 371
Author(s):  
Erwin Wicaksono ◽  
Fauziah Fauziah ◽  
Deny Hidayatullah
Keyword(s):  
Programming Languages ◽  
Customer Relationship Management ◽  
Building Materials ◽  
System Development ◽  
Relationship Management ◽  
Customer Relationship ◽  
Sequence Diagrams ◽  
Web Based ◽  
Development Lifecycle ◽  
Development Life Cycle

The purpose of this study is to build soft devices for electronic customer relationship management (e-CRM) with the Framework of Dynamic method which will facilitate customer relationship management that can help relationships between stores and customers so that customers can enjoy and feel comfortable with the store services that can eventually be formed. In implementing this software, the author uses the system development lifecycle (SDLC) method then produces a web-based e-CRM prototype with PHP programming languages and MySQL DBMS. This e-CRM prototype has been tested in terms of verification, validation, and prototype testing. To design this system Use Cases, ERD, LRS, Class Diagrams, and Sequence Diagrams are used. From the test results, it can be seen that the e-CRM prototype has been successful and is in accordance with the planning objectives. The result of this Marketplace Design is as a forum to make it easier for shop owners in the field of Building Materials and the like to market the products they have here.Keywords:e-CRM, Framework of Dynamic CRM, Customer, System Development Life Cycle.

scholarly journals Rancang Bangun Sistem Informasi Customer Relationship Management Terhadap Penilaian Pelanggan Berbasis Web

2021 ◽  
Vol 7 (2) ◽  
pp. 172-178
Author(s):  
Andri Cahyo Purnomo ◽  
Nur Felia ◽  
Halimah Febbi Budiana
Keyword(s):  
Customer Service ◽  
Customer Relationship Management ◽  
Swot Analysis ◽  
Unified Modeling Language ◽  
Relationship Management ◽  
Customer Relationship ◽  
Text Editor ◽  
Microsoft Excel ◽  
Unified Modeling ◽  
Database Server

The problem that occurs is that the CRM (Customer Relationship Management) system is still semi-computerized, namely using Microsoft Excel for data processing. Resulting in problems, among others: slow customer service, and the company's response to customers is not optimal. To overcome this, a website-based application is needed to solve the problems that are happening today. In designing the application, it uses SWOT analysis and UML (Unified Modeling Language) diagrams, and uses the PHP (Hypertext Preprocessor) programming language, Codeigniter Framework, XAMPP. The database server uses MySql and Sublime Text 2 as a text editor. So that with this application customer assessment becomes efficient and optimal.

scholarly journals Perancangan Sistem Informasi Pelayanan Pelanggan Pada Citra Laundry Bogor

2018 ◽  
Vol 2 (1) ◽  
pp. 68 ◽  
Author(s):  
Lydia Salvina Helling
Keyword(s):  
Information System ◽  
Customer Service ◽  
Consumer Satisfaction ◽  
Service System ◽  
System Development ◽  
Current System ◽  
Large Data ◽  
Consumer Service ◽  
Service Information ◽  
Fiber Materials

  Clean clothes are very necessary human to treat themselves to stay healthy and protected from all kinds of diseases that come from viruses and bacteria that live and grow around humans. One effort to keep clothes clean is to wash regularly clothes that have been exposed to dirt coming from dust, garbage, and odor. Washing activities are activities that take a lot of time because this activity is done with great care. This encourages the business to open a laundry business, even now developing not only washing clothes but serving the laundering of various types of goods made of fine fiber materials such as cotton, wool, polyester, and others. Customer service, washing quality, and washing time become the point of consumer satisfaction assessment of laundry services offered. Consumer Service System which was originally manual and then replaced with a computerized Consumer Service System. The process of data processing was switched into a database and the use of application programs. Citra Laundry then took this opportunity by providing customer service information system. Development of customer service system using Waterfall method in the software. The description of the current system and proposed system is described in the form of data flow diagrams, Kendall and Kendall methods. Data collection is done by observation on the same type of business and conducting interviews with related parties. The results of this study resulted in a customer service information system more efficient in the storage and processing of large data and very effective in dealing with the needs of customer service quickly and systematically.

PERANCANGAN SISTEM INFORMASI GEOGRAFIS PARIWISATA BERBASIS WEB DI DINAS KEPEMUDAAN DAN OLAHRAGA DAN PARIWISATA KABUPATEN KEBUMEN

2019 ◽  
Vol 2 (1) ◽  
pp. 23-34
Author(s):  
Ari Waluyo ◽  
Satria Budi Santoso
Keyword(s):  
Information System ◽  
Geographical Information System ◽  
System Development ◽  
Unified Modeling Language ◽  
Geographic Information ◽  
Geographical Information ◽  
Web Based ◽  
Unified Modeling ◽  
Tourism Information ◽  
Object Oriented Approach

The purpose of this research is to know the geographic information system of tourism that is in Dinas Kepemudaan dan Olahraga dan Pariwisata Kebumen Regency and develop it Research methods used by doing observationin Dinas Kepemudaan dan Olahraga dan Pariwisata Kebumen Regency, then proceed with the system development method. the research method used is by the method of SDLC (System Development Life Cycle). By using the Software Notepad ++ to build tourism Geographical Information System web-based. PHP as a programming language, MySQL as the database server and the design of the map using the Google Maps API. The object-oriented approach that is used UML (Unified Modeling Language) can explain the flow of the existing system. Dinas Kepemudaan dan Olahraga dan Pariwisata Kebumen Regency has been doing promotion through mass media such as newspapers and brochures in the delivery of information. But the way is not enough to inform tourism and places of attractions. It is therefore through the design of Geographical information system of tourism was able to resolve the issue. After the results of the study of geographic information systems is expected delivery of tourism information becomes more widespread, and the tourists could be quick and precise in finding information a tourist want to visit.

scholarly journals Sistem Informasi Pelayanan Jasa pada Lucky Photo

2021 ◽  
Vol 11 (1) ◽  
pp. 81-95
Author(s):  
T Pradita ◽  
A Mubarok
Keyword(s):  
Information System ◽  
Customer Service ◽  
Service System ◽  
The Internet ◽  
Application System ◽  
Web Based ◽  
Customer Data ◽  
Service Information ◽  
Internet Media ◽  
A Company

The development of services has developed into the internet media, to make it easier for customers and employees in managing a job. In the problem of Lucky Photo, which covers services including printing, sales, stock of goods, purchases, and reports are not effective properly. The researcher aims to develop a service system entitled Service Information Systems at Lucky Photo. By building a web-based application, a waterfall method is needed to become a benchmark for the creation of a service information system, so the results will be obtained on a web-based application system to demand progress in a company, including services that become easier, easier customer service in conduct transactions, generate reports, and process customer data. So it can be concluded that with the construction of a new Service Information System it will be easier to make transactions, make it easier for customers, create reports, and process customer data that is embedded in the Mysql database which will become a well-systemized report.

scholarly journals PROTOTIPE APLIKASI UJIAN CODING PHP BERBASIS WEB INTRANET DI STMIK ATMA LUHUR

2019 ◽  
Vol 5 (1) ◽  
pp. 73-80
Author(s):  
Yohanes Setiawan Japriadi ◽  
Lukas Tommy
Keyword(s):  
Wireless Local Area Network ◽  
Local Area Network ◽  
System Development ◽  
Unified Modeling Language ◽  
Local Area ◽  
Area Network ◽  
Web Based ◽  
Computer Laboratory ◽  
Unified Modeling ◽  
Computer Based

Modernization causes the examination process in some educational institutions that are usually done conventionally now start to change to CBT (Computer Based Test). At STMIK Atma Luhur, CBT in the form of a coding test carried out on a computer laboratory was felt to be not effective enough due to a short correction time, as well as the possibility of lossing the students work due to sudden power failure. Collection of jobs using an LAN (Local Area Network) intranet network can not be realized due to the difficult network configuration and requires not a small cost. One solution that can be offered in overcoming the above problem is to create a web-based exam application that is connected to a Wireless Local Area Network (WLAN) intranet network. The system development model and tools used in this study are prototype models and UML (Unified Modeling Language). The proposed application is effective in facilitating and accelerating the process of collecting student answer files from several client computers to a server computer. In addition, the usage of the proposed application allows the lecturer not to correct students' answers in a hurry, so that the scores that are truly objective and can be accounted for are obtained.

Theoretical Framework for CRM Outsourcing

2005 ◽  
pp. 2841-2845
Author(s):  
Babita Gupta ◽  
Lakshmi Iyer
Keyword(s):  
Customer Service ◽  
Customer Relationship Management ◽  
Call Centers ◽  
Relationship Management ◽  
Theoretical Framework ◽  
Customer Relationship ◽  
Retail Stores ◽  
Web Based ◽  
Business Requirements ◽  
E Mail

Customer service is emerging as a key differentiator among competitors as the explosive growth of e-commerce is changing the nature of competition among companies. This has changed the customer-related business requirements for all types of companies. With firms increasing their online operations, customers now have the ability to contact organizations through a variety of interactive and noninteractive means (such as e-mail, fax, call centers, FAQs, online chats, newsletters, snail mail, retail stores, and Web-based forums). This has led companies to consider customer relationship management (CRM) as an important part of their competitive strategy. As the focus is shifting to retention rather than acquisition of customers, companies are looking for ways to identify and engage their most profitable customers.

scholarly journals Customer Relationship Management (CRM) Analysis and Design to Provide Customer Service in The Culinary Field (Case Study Restaurant XYZ)

2021 ◽  
Vol 12 (6) ◽  
pp. 2785-2809
Author(s):  
Lorio Purnomo, Sfenrianto
Keyword(s):  
Customer Service ◽  
Customer Relationship Management ◽  
Unified Modeling Language ◽  
Relationship Management ◽  
Customer Relationship ◽  
User Centered Design ◽  
Unified Modeling ◽  
Analysis And Design ◽  
Crm System

There has been a lot of discussion regarding Customer Relationship Management (CRM) in recent years, where the CRM function to provide customer service in the culinary field has been widely applied by culinary business entrepreneurs. Restaurant XYZ, which started the culinary business in 2018, will design a CRM system to improve service to its customers, this is because it has not been optimal in the process of providing services to its customers. Before doing the design, an analysis phase is needed which is carried out using the Fishbone Method, this method is expected to help in analyzing the constraints and needs of the Restaurant XYZ in the best CRM design. The design using the Diagram Unified Modeling Language (UML) and User Centered Design (UCD) approach, is expected to create a CRM system as expected by the owner of Restaurant XYZ. The CRM that has been planned is expected to help the owner in providing services to Restaurant XYZ customers.

scholarly journals RANCANG BANGUN COACHING LOG SEBAGAI LAPORAN KEMAJUAN TENAN INBIS STIKI INDONESIA

2019 ◽  
Vol 5 (2) ◽  
Author(s):  
I Gede Totok Suryawan ◽  
Gede Dana Pramitha
Keyword(s):  
Information System ◽  
System Development ◽  
Unified Modeling Language ◽  
Model System ◽  
Hard Copy ◽  
Modeling Language ◽  
Web Based ◽  
Unified Modeling ◽  
Testing Method ◽  
Log File

<p>ABSTRACT<br />This paper discusses the design and development of the coahcing log tenant system of INBIS STIKI Indonesia. Coaching log is an accompaniment record recorded in a hard copy file that contains data on tenants, coaches, mentoring records, assignments from coaches to tenants, and results of previous assignments given by coaches to tenants. This hard copy coaching log file cannot be used effectively especially in seeing the development of tenants from time to time or the progress reports of tenants. To solve this problem in this study a web-based log coaching system has been developed which has tenant data management features, data coaches, making mentoring schedules, providing timetables for mentors, coaching logs by coaches, coaching logs by tenants. The system design model used in this study uses the Unified Modeling Language (UML) model, system development using the laravel framework, and testing using the blackbox testing method. Based on the results of testing all the features that are owned by this log coaching system can function properly. And the system developed can help INBIS STIKI Indonesia in managing the process of assisting tenants.<br />Keywords: Information System, Coaching Log, Business Incubator. Tenant, Coach<br />ABSTRAK<br />Paper ini membahas tentang perancangan dan pengembangan sistem coahcing log tenan INBIS STIKI Indonesia. Coaching log merupakan catatan pendampingan yang direkam dalam sebuah file hard copy yang berisi tentang data tenan, coach, catatan pendampingan, tugas dari coach kepada tenan, serta hasil tugas sebelumnya yang diberikan oleh coach kepada tenan. File hard copy coaching log ini belum bisa digunakan secara efektif khususnya dalam melihat perkembangan tenan dari waktu ke waktu atau laporan kemajuan tenan. Untuk menyelesaikan masalah tersebut pada penelitian ini telah dikembangan sistem coaching log berbasis web yang memiliki fitur pengelolaan data tenan, data coach, pembuatan jadwal pendampingan, pemberian jadwal pendampingan kepada tenan, coaching log oleh coach, coaching log oleh tenan. Model perancangan sistem yang digunakan dalam penelitian ini menggunakan model Unified Modeling Language (UML), pengembangan sistem menggunakan framework laravel, dan pengujian menggunakan metode blackbox testing. Berdasarkan hasil pengujian semua fitur yang dimiliki oleh sistem coaching log ini secara fungsional bisa berjalan dengan baik. Dan sistem yang dikembangkan bisa membantu INBIS STIKI Indonesia dalam mengelola proses pendampingan tenan.<br />Kata Kunci : Sistem Informasi, Coaching Log, Inkubator Bisnis, Tenan, Pendamping</p>

scholarly journals Information System Engineering for Web-based RPS Adaptation using the Laravel Framework

2021 ◽  
Vol 3 (2) ◽  
pp. 50-58
Author(s):  
Gallen Cakra Adhi Wibowo ◽  
Eko Sediyono
Keyword(s):  
Information System ◽  
System Development ◽  
Unified Modeling Language ◽  
Microsoft Excel ◽  
Study Program ◽  
Web Based ◽  
Development Method ◽  
Unified Modeling ◽  
Learning Plan ◽  
Information System Engineering

Semester Learning Plan (RPS) is a learning planning document that guides lecturers and students to carry out lecture activities for one semester to achieve predetermined learning achievements. that the study program has been determined. RPS is needed to meet and adapt to users' needs because the RPS is regularly reviewed and updated if there are changes in teaching materials that are no longer under current conditions. However, what is often a problem is that the RPS input is still using Microsoft Excel, so that it is not well documented, and the RPS made are not following the material given by the lecturer. Because of these problems, in this study, a web-based RPS adjustment information system will be designed and built using the Laravel framework that can assist the study program in documenting the RPS and knowing the suitability of the material provided by the lecturer's predetermined RPS. The system development method used in this study uses the SDLC method, and its design uses UML (Unified Modeling Language). The final result of this research is a web-based RPS compatibility information system using the Laravel framework, which can facilitate the management of RPS and its compatibility with the material provided by the lecturer.

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