Pengaruh Suasana Toko/Kedai dan Kualitas Pelayanan terhadap Kepuasan Pelanggan Masakan Ayam Penyet Cabe Hijau

The research aims to find out "the influence of shop atmosphere and quality of service toward customer satisfaction Resto Chicken Penyet Chili Green Medan". This type of research is associative which is a research that is asking relations between two variables. The population in this study is Resto chicken Penyet chili Green Medan.. A total of 3000 customers and using the Slovin formula with significance level 0.1, the number of samples in this study as many as 96 respondents were taken from some customers. Based on the results of T test and F test, the atmosphere of the shop and the quality of service both partially and simultaneously influence positively and significantly to customer satisfaction variables. It obtained the R Square value of 0.485 so that the figure indicates that a 48.5% customer satisfaction (Y) can be explained by the shop's mood factor (X1) and the quality of Service (X2). The remaining 51.5% is influenced by other factors not described in this study.

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Pengaruh Kualitas Produk, Harga, Kualitas Pelayanan, Dan Store Atmosphere Terhadap Kepuasan Pelanggan

BIP's JURNAL BISNIS PERSPEKTIF ◽

10.37477/bip.v13i2.216 ◽

2021 ◽

Vol 13 (2) ◽

pp. 88-101

Author(s):

Devina Martina Lieyanto ◽

Bruno Hami Pahar

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Quantitative Research ◽

T Test ◽

Test Reliability ◽

Product Price ◽

Normality Test ◽

Store Environment ◽

Quality Of Products

The development of culinary business in Indonesia, particularly in Surabaya, is growing and developing increasingly. Gatherinc Bistro & Bakery is one of the bistros in Surabaya and is located on Jalan Taman Puspa Raya A2 No. 11, Sambikerep, Surabaya. The aim of this study is to determine the effect of quality of product, price, quality of service, and store atmosphere on customer satisfaction at Gatherinc Bistro & Bakery Surabaya. The method used in this study is quantitative research by giving a questionnaire statement to 100 participants who are customers of Gatherinc Bistro & Bakery Surabaya. This research was tested using the Validity Test, Reliability Test, Classical Assumption Test (Normality Test, Multicollinearity Test, Heteroscedasticity Test), F Test, Multiple Linear Regression Test, Determinant Coefficient, and t test. In the t test, the research results showed that the variable quality of the product (X1) 1.648 < 1.985 with a significant level of 0.103 > 0.050, which means that quality of product has no significant effect on customer satisfaction at Gatherinc Bistro & Bakery Surabaya, variable price (X2) 0.176 < 1.985 with a significant level of 0.861 > 0.050, which means that price does not have a significant effect on customer satisfaction at Gatherinc Bistro & Bakery Surabaya, quality of service (X3) 3.755 > 1.985 with a significant level of 0.000 < 0.050, which means that quality of service has a significant effect on customer satisfaction at Gatherinc Bistro & Bakery Surabaya, and the store atmosphere (X4) 2.280 > 1.985 with a significant level of 0.025 < 0.050, which means that store atmosphere has a significant effect on customer satisfaction at Gatherinc Bistro & Bakery Surabaya. The conclusion of this study is that the product and price quality variables do not have a major impact on customer satisfaction because the quality of products and prices given by Gatherinc Bistro & Bakery Surabaya are not much different from other cafe or bistro in Surabaya, whereas the service quality and store environment variables at Gatherinc Bistro & Bakery Surabaya have an impact on customer satisfaction.

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PENGARUH KUALITAS PELAYANAN PADA KEPUASAN PELANGGAN MABAR & GAME COFFEE

J-IKA ◽

10.31294/kom.v8i2.11438 ◽

2021 ◽

Vol 8 (2) ◽

pp. 152-160

Author(s):

Rosiana Andhikasari

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Quantitative Research ◽

Organizational Management ◽

T Test ◽

F Test ◽

Relationship Patterns ◽

Physical Identity ◽

Quality Of Results

ABSTRAKBisnis kuliner berupa café yang menjamur saat ini membuat para pemilik usaha berfikir keras untuk membuat café miliknya berbeda dengan yang lain sehingga dapat menarik minat pelanggan untuk datang, salah satunya pada Mabar & Game Coffee. Peneliti ingin melihat apakah ada pengaruh antara kualitas pelayanan pada kepuasan pelanggan di Mabar & Game Coffee. Penelitian ini memakai metode penelitian kuantitatif deskriptif dengan variabel X terdiri dari, variabel X1 adalah identitas fisik, variabel X3 adalah manajemen organisasi, variabel X2 adalah identitas non fisik, variabel X5 adalah aktivitas dan pola hubungan, variabel X4 adalah kualitas hasil, dan variabel Y adalah kepuasan pelanggan. Teknik analisis data yang digunakan yaitu regresi linier berganda, penghitungan hipotesis menggunakan uji F dan uji t dimana uji F adalah untuk mengetahui pengaruh simultan antara variable X ke Y, sedangkan uji t untuk mengetahui pengaruh secara parsial dari variable X ke Y. dari hasil penghitungan menggunakan SPSS, didapatkan hasil bahwa variable X yang terdiri dari identitas fisik, aktivitas dan pola hubungan, kualitas hasil, manajemen organisasi, identitas non fisik memiliki pengaruh secara simultan terhadap variabel Y yaitu kepuasan pelanggan. Sedangkan dari penghitungan menggunakan uji T ditemukan bahwa identitas non fisik merupakan variabel yang paling dominan, sehingga menurut pelanggan, identitas non fisik yang dimiliki oleh Mabar & Game Coffee sangat mempengaruhi kepuasan mereka.Kata kunci: kualitas pelayanan, kepuasan pelanggan, cafe ABSTRACTThe culinary business in the form of a cafe that is mushrooming at this time makes business owners think hard to make their café different from the others so that it can attract customers to come, one of which is Mabar & Game Coffee. Researchers want to see if there is an influence between service quality on customer satisfaction at Mabar & Game Coffee. This research uses descriptive quantitative research method with variable X consisting of, variable X1 is physical identity, variable X3 is organizational management, variable X2 is non-physical identity, variable X5 is activity and relationship patterns, variable X4 is quality of results, and variable Y is customer satisfaction. The data analysis technique used is multiple linear regression, calculating the hypothesis using the F test and t test where the F test is to determine the simultaneous effect between the X to Y variables, while the t test is to determine the partial effect of the X to Y variables. SPSS, it was found that variable X which consists of physical identity, non-physical identity, organizational management, quality of results, activities and relationship patterns have a simultaneous influence on variable Y, namely customer satisfaction. Meanwhile, from the calculation using the T test, it was found that non-physical identity is the most dominant variable, so that according to customers, Mabar & Game Coffee's non-physical identity greatly affects their satisfaction.Keywords: service quality, customer satisfaction, cafe

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ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI PELAKSANAAN PELAPORAN PERTANGGUNGJAWABAN DANA GEREJA MASEHI INJILI DI MINAHASA (GMIM) KOTA MANADO

JURNAL RISET AKUNTANSI DAN AUDITING "GOODWILL" ◽

10.35800/jjs.v7i1.12736 ◽

2016 ◽

Vol 7 (1) ◽

Cited By ~ 1

Author(s):

Melisa Mouren Kalangi ◽

Grace B. Nangoi ◽

Lintje Kalangi

Keyword(s):

Public Sector ◽

Human Resources ◽

Statistical Significance ◽

T Test ◽

Test Reliability ◽

F Test ◽

Significance Level ◽

Evangelical Christian ◽

Public Sector Organizations

The existence of problems that often occur in public sector organizations in this church organizations (GMIM) required him to prepare an accountability report. The obligation to prepare an accountability report of the church also refers to Law No. 14 of 2008 which is an Act to regulate on Public Information Openness (KIP). This study aims to identify and analyze whether Commitment, Human Resources, tools and motivation influential supporters Paporan Accountability Implementation Fund Evangelical Christian Church in Minahasa (GMIM) in the city of Manado, either simultaneously or partially. The method used is multiple linear regression analysis using the equation Y = α + β1X1 + β2X2 + β3X3 + β4X4 + Ɛ, Descriptive Statistics, Test Reliability and Validity, Classical Assumption Test, among others Normality Test Data, Test autocorrelation, Test Heteroskidastity, Test multikolinearitas. Hypothesis testing using the coefficient of determination, F test, t test. Based on F test showed a significance level of 0.006 is smaller than the statistical significance level of 0.05. This shows that H0 and H1 accepted. It can be concluded that jointly commitment variable (X1), the quality of human resources (X2), supporting devices (X3) and motivation (X4) effect on the reporting of an accountability of Evangelical Christian in Minahasa Church. While based on t-test significance level of commitment variable (X1), the quality of human resources (X2), a support device (X3), motivation (X4), among others, 0.212, 0.435, 0.083, 0.163 greater than the statistical significance level of 0.05. This shows that partially all variables does not affect the preparation of an accountability report of GMIM. Keywords: Accountability of funds, Public Sector Organizations.

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Kualitas Pelayanan terhadap Kepuasan Nasabah pada PT. Mandiri Tunas Finance

Economics and Digital Business Review ◽

10.37531/ecotal.v1i1.2 ◽

2020 ◽

Vol 1 (1) ◽

pp. 11-17

Author(s):

Reza Kurniawan

Keyword(s):

Quality Of Service ◽

Linear Regression ◽

Customer Satisfaction ◽

Service Quality ◽

Secondary Data ◽

T Test ◽

Sampling Techniques ◽

Simple Linear Regression

This research was conducted at PT. Mandiri Tunas Finance Pekanbaru Branch. The purpose of this study was to determine the Effect of Service Quality on Customer Satisfaction at PT Mandiri Tunas Finance Pekanbaru Branch. The population in this study was 2,390 customers. In this study sampling using Accidental Sampling techniques, which amounted to 96 customers. The data used are primary and secondary data with analysis using simple linear regression. The results showed Y = 14.820 + 1.035 and the t test showed that t arithmetic> from t table (18,471> 1,98552) this meant that Quality of Service had a significant effect on Customer Satisfaction of PT. Mandiri Tunas Finance Pekanbaru Branch. The influence of Service Quality on Customer Satisfaction is 78.4% while the remaining 21.6% is influenced by other variables

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The Correlation of Price and Service Quality on Go-Jek Consumers Satisfaction In Pamulang Tangerang Selatan

Jurnal Pemasaran Kompetitif ◽

10.32493/jpkpk.v3i3.5473 ◽

2020 ◽

Vol 3 (3) ◽

pp. 87

Author(s):

Erlita Kurniawaty ◽

Subarto Subarto ◽

Nur Subekhan

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Service Quality ◽

Consumer Satisfaction ◽

Significance Level

This research aims to determine value of serivce quality and price that affect customersatisfaction of go-jek services in Pamulang area of South Tangerang city from individual and generalperspective. The method used is descriptive quantitative with a sample of 100 people. Based on thetest results of hypothesis, for the variable of service quality (X1) with t arithmetic (3,555)> t table(1,988), it is obtained that the results are significant itself, that is service quality has an influence onconsumer satisfaction of go-jek services in Pamulang, South Tangerang. Similarly, for the variableprice (X2) with t arithmetic (3.182) > t table (1.988) obtained significant results on their own, namelythe price has an influence on consumer satisfaction of go-jek services in Pamulang, South Tangerang.The calculated F value (20,802) > F table (3.09) with a significance level of 0,000 < 0.05, this showsboth variables quality of service and price have an influence on customer satisfaction in Pamulangarea, South Tangerang.

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PT. MANDIRI TUNAS FINANCE CABANG PEKANBARU

Eko dan Bisnis: Riau Economic and Business Review ◽

10.36975/jeb.v11i3.276 ◽

2020 ◽

Vol 11 (3) ◽

pp. 233-239

Author(s):

Teuku Reza Kurniawan

Keyword(s):

Quality Of Service ◽

Linear Regression ◽

Customer Satisfaction ◽

Service Quality ◽

Secondary Data ◽

T Test ◽

Sampling Techniques ◽

Simple Linear Regression

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ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN NASABAH PADA PT. BANK RAKYAT INDONESIA KANCA PONOROGO

Jurnal Ilmiah Bisnis dan Ekonomi Asia ◽

10.32812/jibeka.v10i2.75 ◽

2018 ◽

Vol 10 (2) ◽

pp. 73-82

Author(s):

Vivia Maya Rafica

Keyword(s):

Quality Of Service ◽

Product Development ◽

High Probability ◽

Technical Analysis ◽

T Test ◽

Service Users ◽

F Test ◽

Force Relation ◽

The Impact

Company is a monetary service, thus it must win emulation which progressively more competitive. Bank Rakyat Indonesia cannot only rely on product development of eye service, but it must also force relation with all service users or clients who judge the make-up of the quality of service and product which on the market. This research aims to study and analyze the influences of The Quality of Service on the Costumer Satisfaction of PT. Bank Rakyat Indonesia (Persero) Kantor Cabang Ponorogo. The Quality of Service in this research uses three of the that is consist of: reliability, responsiveness and assurances have relationship with Costumer Satisfaction. If costumer feel satisfied, that make customer high probability to buys a service. In this research, Multiple regreression of technical analysis is applied. To test the impact, F test is applied and to test the partial influence, t test is applied at significant level 0,05. The number of samples used for this analysis are 266 consumers that comprise at Tabungan of PT. Bank Rakyat Indonesia (Persero) Kantor Cabang Ponorogo. The result of the research indicates that partially only reliability dimension which does not has an effect on the satisfaction of the client. The Quality of Service in this research uses three of the that is consist of: reliability, responsiveness and assurances have relationship with Costumer Satisfaction. If costumer feel satisfied, that make customer high probability to buys a service. In this research, Multiple regreression of technical analysis is applied. To test the impact, F test is applied and to test the partial influence, t test is applied at significant level 0,05. The number of samples used for this analysis are 266 consumers that comprise at Tabungan of PT. Bank Rakyat Indonesia (Persero) Kantor Cabang Ponorogo.

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Pengaruh Kualitas Pelayanan Perbankan Syariah Terhadap Kepuasaan Nasabah

El Dinar ◽

10.18860/ed.v4i2.5460 ◽

2018 ◽

Vol 4 (2) ◽

pp. 161

Author(s):

Zaim Mukaffi Mukaffi ◽

Ahmad Sidi Pratomo ◽

Muhammad Nanang Choiruddin

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Research Result ◽

T Test ◽

Islamic Banking ◽

F Test ◽

Regression Test ◽

The City ◽

Dominant Influence

The research aims to; analyze whether the variable partial effect of service quality on customer satisfaction on Islamic Banking in Malang, determine and analyze whether the variable service quality simultaneously influence on customer satisfaction on Islamic Banking in Malang, knowing which variables among the service variable most dominant influence on on customer satisfaction on Islamic Banking in Malang. Analysis of the data in this study using multiple linear regression test subsequently used the F test, T and dominant to see the effect of each.The research result indicate that the value of F-test (3.722)> F table (2.437) this indicates that variable tangibles, reliability, responsiveness, assurance, and empathy simultaneously (together) effect on customer satisfaction. While the partial test for tangibles variable (X1) where t test (1232)> t table (2,571) this indicates that tangibles no effect on customer sataisfaction. For reliability (X2), t test (3428)> t table (2571), that effect the reliability of customer satisfaction. For variable responsiveness (X3), t test (-.390)> t table (2,571) responsiveness no effect on customer satisfaction. To guarantee (X4), t test (0.549)> t table (2,571), variable warranty does not effect the customer satisfaction. For variable empathy (X5) regression coefficient of -0103, the t test (-0667)> t table (2,571) and a variable empathy has no effect on customer satisfaction. While the dominant variable in yhe quality of services that effect customer satisfaction in the city of Malang Islamic Banking is variable Assurance (X$) with a contribution of 51%.

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Analisa Kualitas Layanan terhadap terhadap Kepuasan Nasabah di PT Bank Mandiri (Persero) Tbk. Cabang Sidoarjo Gedangan

Jurnal Maksipreneur Manajemen Koperasi dan Entrepreneurship ◽

10.30588/jmp.v4i2.102 ◽

2015 ◽

Vol 4 (2) ◽

pp. 28

Author(s):

Pierre Patarianto

Keyword(s):

Quality Of Service ◽

Regression Analysis ◽

Linear Regression ◽

Customer Satisfaction ◽

Multiple Linear Regression ◽

Linear Regression Analysis ◽

Multiple Linear Regression Analysis ◽

Significance Level ◽

Sampling Process

This study aimed to analyze the quality of service on customer satisfaction in PT. Bank Mandiri (Persero) Tbk. Sidoarjo branch Gedangan, the variables used in this study was the quality of service consisting of Reability, responsiveness, assurance, empathy, and tangible as well as the level of customer satisfaction. This study was conducted to spread out questionnaires to 72 customers in the bank branch Gedangan Sidoarjo. To see the effect of service quality on customer satisfaction conducted sampling of respondents involved in the sampling process. Test equipment used is the technique of multiple linear regression analysis with SPSS 17.0 software. From the results of multiple regression analysis in F test obtained Fhitung 22 285> of F Table of 2346 or by the significant value of 0000 in which the significance value is less than the significance level = 0.05. it can be concluded that Ho refused and Ha accepted, it means reliability (X1), responsiveness (X2) assurance (X3), empathy (X4), and tangible (X5) together have a significant impact on customer satisfaction (Y) , T test to determine the effect obtained partial realibility of 2611; variable responsiveness of 2155; variable assurance amounted to 2,383; emphaty variables for 4328; tangible variables for 2219. whose value is greater than ttable which amounted to 1,997, which means stating that the variable stress reliability (X1), responsiveness (X2), assurance (X3), empathy (X4), and tangible (X5), individually (partial) influence to variable customer satisfaction.

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PENGARUH HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA BENGKEL ZUL KELUARGA JAYA

SULTANIST: Jurnal Manajemen dan Keuangan ◽

10.37403/sultanist.v6i2.126 ◽

2019 ◽

Vol 6 (2) ◽

pp. 40-47

Author(s):

Zai Prayogie ◽

Darwin Lie ◽

Marisi Butarbutar ◽

Sudung Simatupang

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Field Research ◽

Research Problem ◽

Positive Influence ◽

Coefficient Of Determination ◽

Significance Level ◽

Quantitative Descriptive ◽

Descriptive Method

The formulation of this research problem is how the influence of price and quality of service to customer satisfaction at Bengkel Zul Keluarga Jaya. The research method used in this paper is literature research and field research. The population is employees of Bengkel Zul Keluarga Jaya amounting to 30 customers. The data used are data by qualitative and qualitative data, and data collection techniques by questionnaire, interview and documentation. Then the technique of data analysis using qualitative descriptive method and quantitative descriptive method. Results of analysis of multiple linear regression is Ŷ = 3.629 + 0.386 X1 + 0.299 X2 means there is a positive influence between price and quality of service to customer satisfaction. The strength of the relationship of the three variables is very strong, ie r = 0.826. From the coefficient of determination can be explained high low customer satisfaction 46.6%, and the remaining 53.4% explained by other factors that are not discussed in this study. From the results of processing and calculation of the questionnaire, the authors to get the conclusion that the price and quality of service applied Bengkel Zul Keluarga Jaya positive and significant impact on customer satisfaction. This is proven by hypothesis testing simultaneously, where the test result Fhitung (11,802)> Ftabel (3,35) with significance level 0,000 <alpha 0,05

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