scholarly journals Satisfaction of Physicians Working in a Referral Hospital in Tehran, Iran in 2019

2020 ◽  
Vol 5 (2) ◽  
pp. 70-74
Author(s):  
Mohsen Saberi Isfeedvajani ◽  
Esmat Davoudi-Monfared ◽  
Mojtaba Naderi
Keyword(s):  
Job Satisfaction ◽  
Female Physician ◽  
Faculty Members ◽  
Referral Hospital ◽  
Quality Of Services ◽  
Satisfaction Level ◽  
Data Collection Tool ◽  
Physician Group ◽  
Income Satisfaction

Background: Physicians’ satisfaction is closely related to the effectiveness of health services, including quality of services as well as patient compliance, satisfaction, and outcomes. Objectives: This study was designed to examine the job satisfaction level of physicians working at a referral hospital in Tehran. Methods: This research was a descriptive study performed on a population of physicians working at a referral hospital from April to August 2019. The sample size was calculated as 120 subjects. The Physicians’ Job Satisfaction Questionnaire (PJSQ), which is a valid questionnaire, was used as the data collection tool. The collected data was entered into SPSS Statistics 20. Mann-Whitney and t tests were used for data analysis. Results: The frequency of female and male physicians was 50 (38.2%) and 81 (61.8%), respectively. The total mean of Job satisfaction in physicians was 51± 7.05. Overall satisfaction scores were 70.7±15.1, 51.5±11.1, 49.8±13.1, 49.5±11.2, 44.1±9.3, and 40.5±11.9 in domains of income satisfaction, physicians’ satisfaction with management, relationship between physicians and their colleagues, patients, staff, and physicians’ job satisfaction, respectively. 87% of physicians participating in this study were not willing to leave their jobs. The income satisfaction of the female physician group was significantly higher than that of men (P=0.029). The income satisfaction of subspecialists was significantly higher than that of specialists (P=0.022). The job satisfaction of physicians who were not faculty members was significantly higher than that of physicians who were faculty members (P=0.034). Conclusion: The job satisfaction level of physicians working at a referral hospital in Tehran was moderate. Income satisfaction and job satisfaction were the highest and lowest levels of satisfaction, respectively.

scholarly journals Organizational Commitments in Financial Service Audit With Antecedents of Organizational Justice and Job Satisfaction

2020 ◽  
Vol 11 (4) ◽  
pp. 86
Author(s):  
Petrus Ridaryanto
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Organizational Justice ◽  
Structural Equation ◽  
Interactional Justice ◽  
Equation Model ◽  
Quality Of Services ◽  
Accounting Firms ◽  
And Performance

Public trust in a profession is determined by the reliability, accuracy, timeliness, and quality of services or services that can be provided by the auditor profession. Although the auditor's work and performance procedures have tended to be supervised and determined strictly and formally by external institutions, studies have shown that the context of the internal environment has an effect on improving auditor performance. This study seeks to analyze the effect of organizational justice and job satisfaction in the auditor's environment on organizational commitment. It focuses more on behavioral accounting, specifically relating to the auditor's work environment, by taking the object of the treatment's influence in the organization's internal participation and involvement of auditors that is reflected by organizational commitment. By using the Structural Equation Model (SEM), the findings show that procedural justice and interactional justice are empirically proven to influence organizational commitment. On the other hand, distributive justice has no effect on organizational commitment, and job satisfaction has also been proven empirically to have no effect on organizational commitment. These results provide input for public accounting firms so as not to overlook the fairness factor in providing rewards to auditors. In the case of fairness the awarding of rewards / awards to the auditor is not only limited to the amount of reward, but also the process for determining the amount of the reward.

scholarly journals ANALISIS KEPUASAN PASIEN RAWAT JALAN TERHADAP MUTU PELAYANAN KEFARMASIAN DI PUSKESMAS TANAWANGKO

PHARMACON ◽  
2020 ◽  
Vol 9 (3) ◽  
pp. 397
Author(s):  
Greey C.E. Bunet ◽  
Widya A. Lolo ◽  
Erladys M. Rumondor
Keyword(s):  
Service Quality ◽  
Health Center ◽  
Pharmaceutical Services ◽  
Quality Of Services ◽  
Data Collection Tool ◽  
Important Indicator ◽  
Average Value ◽  
Level Of Satisfaction ◽  
Close Relationship

ABSTRACTPatient satisfaction is an important indicator for pharmaceutical services and has a close relationship with service quality. A good quality of services will provide satisfaction to patient so that it affects to return the Health Center. The purpose of this study was to determine the satisfaction of outpatients with the quality of pharmaceutical services at the Tanawangko Health Center. This research is a descriptive study and the data collection tool used is the questionnaire given to 277 respondents. Based on the research results obtained, it is known that each question on the 5 dimensions has a negative value with an average value (-0.38) this value is obtained from the average value of the total service quality index between expectations and reality, meaning the patient is not satisfied. The reality received is lower yhan expectations.Keywords :  Level of satisfaction, expectations, reality. ABSTRAK Kepuasan pasien merupakan indikator penting bagi pelayanan kefarmasian dan memiliki hubungan erat dengan kualitas pelayanan. Kualitas pelayanan yang baik akan memberikan kepuasan kepada pasien sehingga mempengaruhi pasien untuk kembali lagi ke Puskesmas. Tujuan dari penelitian ini untuk mengetahui kepuasan pasien rawat jalan terhadap mutu pelayanan kefarmasian di Puskesmas Tanawangko. Penelitian ini merupakan penelitian deskriptif dan alat pengumpulan data yang digunakan yaitu kuesioner diberikan kepada 277 responden. Berdasarkan hasil penelitian yang diperoleh, diketahui bahwa setiap pertanyaan pada 5 dimensi memiliki nilai negatif dengan nilai rata-rata (-0,38) nilai ini diperoleh dari rata-rata nilai indeks total kualitas pelayanan antara harapan dan kenyataan, artinya pasien tidak puas. Kenyataan yang diterima lebih rendah dibandingkan dengan harapan.Kata Kunci  : Tingkat kepuasan, harapan, kenyataan.

scholarly journals Analisis Kualitas Pelayanan E-KTP Menggunakan Metode Customer Satisfaction Index, Metode Service Quality, dan Importance Performance Analysis

2015 ◽  
Vol 5 (1) ◽  
pp. 117
Author(s):  
Siti Noor Hidayati ◽  
Aris Puji Prasetyo
Keyword(s):  
Quality Of Service ◽  
Performance Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Quality Of Services ◽  
Satisfaction Level ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
The Difference

<p>This study attempts to analyzed levels of customer satisfaction on the quality of service and anything in the dimensions attributes the quality of services have to be prioritized to repairing in order to increase customer satisfaction. This study uses a Customer Satisfaction Index to measure the overall level of customer satisfaction.To sort the attributes do not satisfy the customer satisfaction levels by measuring the difference in performance levels using Service Quality. Then proceed with the measure by using Importance Performance Analysis to determine the attributes that have not been satisfying the customers.  Results of this study showed that the majority of customers are satisfied with the services provided but not maximum yet. It can be seen from the results of customer satisfaction level testing using Customer Satisfaction Index (CSI) which is equal to 53,7%. Based on testing using the Service Quality attributes improvements sequence starting from the attribute assurance because it has the greatest negative value.On testing using the Importance Performance Analysist (IPA), there are 8 service attributes that go into quadrant I, which means that there are 8 attributes that unsatisfactory customers and the service is not maximum yet.</p>

scholarly journals Measuring the Level of Job Satisfaction of University Academics: a Cross-Sectional Study from Bangladesh

2021 ◽  
Vol 2021 (3) ◽  
pp. 45-57
Author(s):  
Amitav Saha ◽  
◽  
Md. Rabiul Awal ◽  
Keyword(s):  
Job Satisfaction ◽  
Factor Analysis ◽  
Academic Staff ◽  
Cross Sectional Study ◽  
Faculty Members ◽  
Satisfaction Level ◽  
Sectional Study ◽  
Cross Sectional ◽  
Cooperative Relationship ◽  
Regression Tests

This study inspects the job satisfaction level of academic staff at Rajshahi University, Bangladesh. Important factors that have an impact on job satisfaction levels are work itself, pay, promotion opportunities, supervision, and relationship with co-workers. A sample of 120 teachers is selected by convenient sampling from the nine faculties at Rajshahi University. With the support of SPSS, factor analysis, Co-relation, and regression tests are conducted to generate results. Through the statistical analysis, it is found that teachers are more satisfied with work itself, relationship with co-workers, and they are less satisfied with the pay structure, promotion opportunities, and supervision. Thus findings recommend that boosting the work facilities and ensuring the smooth and cooperative relationship with co-workers could be helpful tools in motivating faculty members and subsequently get attached with their work.

scholarly journals Social factors affecting job satisfaction and their relation to the level of health services provided to society: العواملُ الاجتماعيةُ المؤثرةُ في الرضا الوظيفيِّ وعلاقتُهَا بمستوى الخدماتِ الصحيّةِ المُقَدَّمةِ للمجتمعِ

2016 ◽  
Vol 2 (7) ◽  
Author(s):  
Reem Mansour Ahmed Al-Mansour
Keyword(s):  
Job Satisfaction ◽  
Health Services ◽  
Working Hours ◽  
Human Potential ◽  
Health Staff ◽  
Satisfaction Level ◽  
Ministry Of Health ◽  
Factors Affecting ◽  
Quality Of Health Services

This study aimed to the following: Identifying the job satisfaction and its relation with health services provided to society.  Identifying the factors affecting on job satisfaction and its relation with level of health services provided to society. Identifying the impacts of development of job satisfaction level and its relation with level of health services. Identifying the appropriate methods to increase the job satisfaction level and quality of health services. To achieve these objectives, the researcher used the analytical descriptive method in order to achieve aims of the study. She has chosen a random Population of 261 employees of Ministry of Health and used the questionnaire with closed form to collect its data. The study found out some results as: The (252) employees, of the total staff of the Ministry of Health (Population) are Saudis; while (9) employees, of the total staff of the Ministry of Health; are non-Saudis.  The Ministry of Health staff (the Population) are satisfied that there are certain to raise the level of job satisfaction appropriate mechanisms, and the quality of health services. The Ministry of Health staff (the Population) are satisfied that there are some effects of improving the level of job satisfaction, and its relationship to the level of health services provided to the community. The researcher recommended some of the recommendations and most important: Providing human potential, physical, and technical service to the sick, and raise the level of job satisfaction, and the level of health services provided to the community. Working on removing the causes of lack of job satisfaction as many work pressures, such as: marginalization, long working hours and lack of recognition of the social, psychological and administrative disciplines, and lack of integration of services provided to patients. Working on staff participation in planning and decision-making process; as it affects the level of job satisfaction to have.  

scholarly journals Psychological aspects of motivation and job satisfaction of faculty members: the case of one state University in Kazakhstan

2019 ◽  
Vol 9 (2) ◽  
pp. 71-80
Author(s):  
Bibigul Almurzayeva ◽  
Danna Summers ◽  
Yelizaveta Davletkaliyeva
Keyword(s):  
Higher Education ◽  
Job Satisfaction ◽  
Education Institution ◽  
Faculty Members ◽  
Psychological Aspects ◽  
Psychological Climate ◽  
Satisfaction Level ◽  
State University ◽  
Research Findings ◽  
High Level

Psychological aspects of motivation and job satisfaction are integral parts of the effective and productive operations of any organization. In the context of higher education,it is one of the spheres, where satisfaction of faculty members, as well as appropriate motivational environment, has the paramount value for the effectiveness of a higher education institution and the quality of educational services. This research aims to explore the psychological aspects of motivation and job satisfaction of faculty members of one state university in Kazakhstan. Questionnaires concerning the job satisfaction level and motivation were distributed among 232 faculty members of one state university in Kazakhstan. The research findings show that the vast majority of participants have a relatively high level of job satisfaction, despite the existence of factors that negatively influence on the job satisfaction level, such as inappropriate work schedule, salary issues, and dealings with administration. At the same time, it becomes evident that favorable social and psychological climate, as well as relationships with colleagues can be considered as the most important components of psychological aspects of faculty members’ motivation. This study provides recommendations that can increase the job satisfaction level of faculty members and improve motivational environment in higher education institutions.

scholarly journals Exploration of Organizational Productivity in Developing Countries

2015 ◽  
Vol 52 ◽  
pp. 33-43
Author(s):  
Muhammad Nouman Shafique ◽  
Naveed Ahmad ◽  
Muhammad Shahid Asghar
Keyword(s):  
Job Satisfaction ◽  
Work Performance ◽  
Affective Response ◽  
Quality Of Services ◽  
Organizational Productivity ◽  
Organizational Goals ◽  
Service Employees ◽  
Expected Performance ◽  
Hospitality Organizations

Today, Human Resource have identified that competent and skillful employees are the valuable factor in growing and developing organizations. So, respecting their needs their needs management can lead employee job satisfaction. People are the most important in the hospitality organizations because they are the central to the hospitality and service; employees’ attitude, behaviors play a significant role to produce quality of services. Customer satisfaction and customers’ perception about the quality of services are significantly influenced by the attitudes and behaviors of employees to provide services. The most industries are creating comparative understandings to keep employees productive and committed at work. Job satisfaction includes evaluative and expectancy components. The job satisfaction as a pleasurable emotional state resulting from the appraisal of one’s job or job experience. Job satisfaction as affective response resulting from the evaluation of the work environment to enhance organizational productivity. Employees’ work performance is the degree to which employees are carrying out their jobs in a given tasks. This study contributes to better understanding of fairness perceptions by employees. There is large amount of research in this field, the organization focuses on to attain the expected performance from employees, because employees perform key role to achieve organizational goals.

scholarly journals CUSTOMER SATISFACTION OF SERVICES PROVIDED BY FRESH FRUIT BUNCH (FFB) COLLECTION CENTERS

2020 ◽  
Vol 3 (14) ◽  
pp. 72-77
Author(s):  
Nazirah Che Jaafar ◽  
Zaki Aman
Keyword(s):  
Customer Satisfaction ◽  
Oil Palm ◽  
Alternative Model ◽  
Fresh Fruit ◽  
Quality Of Services ◽  
Full Time ◽  
Satisfaction Level ◽  
Fresh Fruit Bunch ◽  
Fresh Fruit Bunches

Koperasi Penanam Sawit Mampan (KPSM) or in English known as Sustainable Oil Palm Growers Cooperative has been established since 2010. KPSM is an alternative model that can meet the needs of oil palm independent smallholders (ISH) and play a role in helping to improve community development. The main objective of this cooperative is to improve the income of independent oil palm smallholders. The objective of the implementation of the study was to identify the customer satisfaction level towards the FFB sales service operated by KPSM. This study involved independent oil palm smallholders who sent fresh fruit bunches (FFB) to KPSM cooperative collection centres. Questionnaires were distributed to 330 respondents and sampling was carried out by random sampling. The data were analysed using SPSS to analyse the quantitative data, which covered frequencies and percentages. The study findings indicated that the majority of respondents were KPSM members (61.9%), who cultivated palm full time, (69.6%) with an average age of 46 years old. The study also proved that the smallholders’ satisfaction level who received the services provided by the cooperative, was very good. However, customer satisfaction in terms of infrastructure amenities was less satisfactory, and the findings from this study were hoped to be able to assist various parties to improve the quality of services provided by KPSM.

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