scholarly journals Antecedents and Outcomes of Corporate Reputation Customer-based Analysis

2021 ◽  
Vol 2 (2) ◽  
pp. 111-122
Author(s):  
MUHAMMAD TUFAIL ◽  
AMIR ISHAQUE ◽  
MUHAMMAD IRFAN
Keyword(s):  
Corporate Reputation ◽  
Sampling Technique ◽  
Future Research ◽  
Twin Cities ◽  
Simple Correlation ◽  
Regression Methods ◽  
Company Reputation ◽  
Managerial Implications ◽  
Positive Word Of Mouth

For any organization its image and reputation is the level of affectionateness in the minds of employees, customers, expected candidates, and competitors, Reputation is the most critical and strategic asset that a corporation possess (Cravens et al., 2003). The objectives of the study was to examine the antecedents and outcomes of corporate reputation. The study was quantitative in nature. Data were collected by using convenient sampling technique from twin cities (i.e. Islamabad and Rawalpindi) of Pakistan. Respondents were asked to answer the questions keeping in mind the mobile company whose connection they use frequently or on permanent basis. Simple correlation and regression methods were used for analysis of data. Results revealed that if a customer is satisfied with the products and services offered by the company than the reputation of the company in the eyes of the customer will increase. In the same way, when customer has trust on the services offered by the company his confidence level will increase on the future offers and service quality of company resulting an increase in the reputation of the firm and this company reputation will influence customer loyalty and positive word of mouth. Managerial implications and recommendations for future research are given at the end.

scholarly journals Investor Decision in Estimating the Effect of Earning Persistence, Financial Leverage, Foreign Ownership Toward Company Reputation and Company Value

2020 ◽  
Vol 11 (4) ◽  
pp. 453
Author(s):  
Robert Jao ◽  
Djabir Hamzah ◽  
Abdul Rakhman Laba ◽  
Mediaty Mediaty
Keyword(s):  
Corporate Reputation ◽  
Stock Exchange ◽  
Sampling Technique ◽  
Foreign Ownership ◽  
Free Cash Flow ◽  
Corporate Value ◽  
Financial Leverage ◽  
Company Value ◽  
Company Reputation ◽  
Income Variability

Understanding company effort on managing corporate reputation and corporate value are challenging tasks among investors. This paper provides an estimated relationship of earning persistence, financial leverage, and foreign ownership on corporate reputation and corporate value on non-financial companies listed in Indonesian Stock Exchange. Data are collected from a five-year observation period, ranging 2014 to 2018. A Non probability sampling technique is purposively used to determine the data quality. The collected data are analyzed and processed using SEM method. This study provides a qualitative result showing the relationship among the variables. The financial leverage has no significant effect on company value. In addition, financial leverage also has no significant impact on company reputation compared to foreign ownership toward company reputation. Earning persistence has significantly affected the company value followed by income variability with equal effect toward corporate reputation. Future study can add additional independent variables such as free cash flow and growth opportunities to expand this study.

scholarly journals Website Quality in the Australian Electronic Marketspace: Application of the WebqualTM Instrument

2017 ◽  
Vol 1 (1) ◽  
pp. 53-68
Author(s):  
S. Sinnappan ◽  
J. Carlson ◽  
B.P. Sukunesan
Keyword(s):  
Electronic Markets ◽  
Purchase Intentions ◽  
Future Research ◽  
Website Quality ◽  
Managerial Implications ◽  
Revisit Intentions

The issue of assessing the quality of a Website has received growing attention from academics and practitioners. This study applies the newly developed WebqualTM framework developed by Loiacono et al. (2002), to empirically assess if the quality of Australian Website's impact the purchase intentions and site revisit intentions in electronic markets across three industry groups. The study further highlights relevant managerial implications for managing Website quality, and directions for future research are discussed.

scholarly journals Determinants of Excursionists’ Satisfaction and Loyalty Towards Architectural Tourism in Ipoh Township, Malaysia

2021 ◽  
Vol 2 (1) ◽  
pp. 1-18
Author(s):  
Anna Manisha Rames ◽  
Tan Gek Siang ◽  
Yeo Sook Fern
Keyword(s):  
Sampling Technique ◽  
The State ◽  
Destination Image ◽  
Future Research ◽  
Tourism Destination ◽  
Internal Reliability ◽  
Destination Loyalty ◽  
Tourist Satisfaction ◽  
Tourism Sector ◽  
Managerial Implications

This study examines the determinants of excursionists’ satisfaction and destination loyalty towards architectural tourism destination in Ipoh Township, since in view of its economic, social and cultural importance, there are limited studies focusing on tourist satisfaction and destination loyalty towards architectural tourism in the extant literature. In addition, the downturn of the tourism sector in Malaysia has mirrored in the state of Perak which raises an alarming signal to the state tourism authorities as domestic tourists are shifting away to tourism destinations in other states and cities in Malaysia. It is postulated that Destination Image, Authenticity, Safety of Destination and Cultural Differences as direct determinants of excursionists’ satisfaction and destination loyalty. Using convenience sampling technique, this study surveyed 250 excursionists who are visiting architectural tourism destination in Ipoh Township. The data were analysed to ensure the attainment of internal reliability before further analyses were conducted. Multiple linear regression analyses found that all determinants had a significant positive effect on excursionists’ satisfaction and destination loyalty. The findings suggest managerial implications to the tourism stakeholders in preserving the heritage and cultural value of the Ipoh Township. Limitations and suggestions for future research are also highlighted.

Online Promotion of the E-Commerce Websites in Retail Market in China

2013 ◽  
Vol 11 (2) ◽  
pp. 23-40 ◽  
Author(s):  
Xiaoning Zhu ◽  
Qun Zhang ◽  
Lingping Zhang ◽  
Jiaqin Yang
Keyword(s):  
Full Advantage ◽  
Fuzzy Topsis ◽  
Future Research ◽  
Website Design ◽  
Retail Market ◽  
Information Quantity ◽  
Managerial Implications ◽  
Transmission Speed ◽  
The Web

For companies to take full advantage of the potential offered by the Web, it is essential that their e-commerce websites be prepared and organized in highly usable manner. Companies with better website quality will save time and money, promote customer satisfaction and continued business, and gain an advantage over their competitors. This paper investigates the current issues and challenges for the top 10 B2C e-commerce websites in terms of promoting and marketing their products and services in China. AHP and Fuzzy TOPSIS are employed to evaluate the quality of these websites from the website design, transmission speed, popularity of the website, information quantity and the service quality. The managerial implications and suggestions for future research are also discussed.

Student Participation Behaviour outside the Classroom

2016 ◽  
Vol 7 (1) ◽  
pp. 27-41 ◽  
Author(s):  
Tamer H. Elsharnouby
Keyword(s):  
Structural Equation ◽  
Student Participation ◽  
Equation Modeling ◽  
Future Research ◽  
Gulf Region ◽  
Study Results ◽  
Managerial Implications ◽  
University Services ◽  
University Brand

Drawing on literature pertaining to services marketing, branding and higher education, this study empirically identifies the antecedents of student attitude towards university brand and examines the influence of brand attitude on student participation behaviour in the university services provision. With data collected from 379 students from a leading university in the Gulf region and using structural equation modeling, the study identifies three key antecedents of students' attitude — namely, perceived faculty competency, quality of interactions among students and quality of student–administrative/IT staff interaction. The study results also suggest that a favourable evaluation of university brand in students' minds will enhance their propensity to participate actively in university services provision. The paper concludes by discussing the managerial implications of the findings, and some directions for future research are suggested.

scholarly journals Franchising Performance from Franchisee Perspective: Case in Education Franchising in Indonesia

2017 ◽  
Vol 18 (3) ◽  
pp. 605-616 ◽  
Author(s):  
Lim Sanny ◽  
Edi Abdurachman ◽  
Boto Simatupang ◽  
Pantri Heriyati
Keyword(s):  
Empirical Study ◽  
Future Research ◽  
Moderator Variable ◽  
Managerial Implications ◽  
And Performance ◽  
Performance Results ◽  
The Impact

This article assesses the impact of transactional, relational, entrepreneur orientation on satisfaction and performance from the viewpoint of franchisee. The methodology includes an empirical study that was conducted in education franchising in Indonesia. The results show that the quality of relational relation is important in improving franchisee performance results. Meanwhile, entrepreneur orientation as a moderator variable gives an effect towards the improvement of franchisee performance. From the four indicators of entrepreneur orientation, in education franchise context in Indonesia, the most required indicator is the courage to take risks. This quality is required by franchisee in increasing franchisee performance because without courage to try new things and find creative ideas, franchisee performance will not improve. This article also discusses managerial implications, research limitation and future research.

scholarly journals A Systematic Review of Predicting Elections Based on Social Media Data: Research Challenges and Future Directions

2021 ◽  
Vol 9 (10) ◽  
pp. 1410-1440
Author(s):  
T Heena Fayaz
Keyword(s):  
Machine Learning ◽  
Systematic Review ◽  
Social Networks ◽  
Social Media ◽  
Future Research ◽  
Learning Approaches ◽  
Electoral Campaigns ◽  
Regression Methods ◽  
New Research

Abstract: The way politicians communicate with the electorateand run electoral campaigns was reshaped by the emergence and popularization of contemporary social media (SM), such as Facebook, Twitter, and Instagram social networks (SN). Due to inherent capabilities of SM, such as the large amount of available data accessed in real time, a new research subject has emerged, focusing on using SM data to predict election outcomes. Despite many studies conducted in the last decade, results are very controversial, and many times challenged. In this context, this work aims to investigate and summarize how research on predicting elections based on SM data has evolved since its beginning, to outline the state of both the art and the practice,and to identify research opportunities within this field. In termsof method, we performed a systematic literature review analyzingthe quantity and quality of publications, the electoral context of studies, the main approaches to and characteristics of the successful studies, as well as their main strengths and challenges, and compared our results with previous reviews. We identified and analyzed 83 relevant studies, and the challenges were identified in many areas such as process, sampling, modeling, performance evaluation and scientific rigor. Main findings include the low success of the most-used approach, namely volume and sentiment analysis on Twitter, and the better results with new approaches, such as regression methods trained with traditional polls. Finally, a vision of future research on integrating advances on process definitions, modeling, and evaluation is also discussed, pointing out, among others, the need for better investigating the application of state-of-art machine learning approaches. Index Terms: Elections, Social Media, Social Networks, Machine Learning, Systematic Review

scholarly journals ANALISIS KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUTUSAN PEMBELIAN (Studi Kasus Pada Soto Seger Mbok Giyem Di Boyolali)

2020 ◽  
Vol 7 (2) ◽  
pp. 38-42
Author(s):  
Agus Dwi Antoro
Keyword(s):  
Quality Of Service ◽  
Linear Regression ◽  
Rapid Growth ◽  
Sampling Technique ◽  
Decision Quality ◽  
Purchase Decision ◽  
Good Prospect ◽  
Purchasing Decisions ◽  
Regression Methods

The development of business today is experiencing a very rapid growth. The developments are very significant and have a pretty good prospect. So such conditions make competition increasingly competitive especially in the field of culinary. Research was conducted to test the effect of quality of service and facilities to the purchase decision of Soto Seger Mbok Giyem in Boyolali. Accidental sampling technique with sample research samples 100. Multiple linear regression methods. The results of the research of quality of service and facilities simultaneously effect positive and significant against the purchase decision, quality of service and facilities to the decision of each of the influential positive and significant decisions Purchase. The decision to purchase Soto Seger Mbok Giyem in Boyolali can be explained by 38.5%, while the remaining 61.5% is explained by other variables.   Keywords: purchasing decisions, quality of service, facilities

scholarly journals ANALISIS ATAS PENGHINDARAN PAJAK (TAX AVOIDANCE) PADA PERUSAHAAN PROPERTY DAN REAL ESTATE DI INDONESIA

2017 ◽  
Vol 2 (2) ◽  
pp. 114
Author(s):  
Yanuar Irawan ◽  
Havid Sularso ◽  
Yusriati Nur Farida
Keyword(s):  
Real Estate ◽  
Sampling Method ◽  
Stock Exchange ◽  
Tax Avoidance ◽  
Sampling Technique ◽  
Regression Methods ◽  
Panel Data Regression ◽  
Data Regression ◽  
Level Of Significance

The Research aims to examine the effect of Size of the Company (SIZE), Profitability (ROA), Leverage (DAR), Institutional Ownership (INST), and Quality of Audit (QA) to Tax Avoidance. The object under study is property and real estate companies that listed on the Indonesia Stock Exchange for the years 2013-2015. The sampling method used in this study is nonprobability sampling with purposive sampling technique and the level of significance is 5%. Data were analyzed using panel data regression methods and processed with Ms. Excel and EViews version 9 program. Statistical test showed that simultaneously SIZE, ROA, DAR, INST, and QA have significant effect on tax avoidance. ROA is the most dominant variable affect tax avoidance. Partially, SIZE and ROA has significant positively effect on tax avoidance. QA partially has significant negatively effect on tax avoidance. Meanwhile, DAR and INST showed no effect on tax avoidance. The results of this study indicate that, all independent variables can explain the variance in the dependent variable 44,72% based on determination coefficient test (R2).

Sustainable Supply Chains

2017 ◽  
pp. 1-26 ◽  
Author(s):  
Amulya Gurtu ◽  
Cory Searcy ◽  
Mohamad Y. Jaber
Keyword(s):  
Supply Chains ◽  
Future Research ◽  
Bottom Line ◽  
Factors Affecting ◽  
Sustainable Supply Chains ◽  
Future Research Agenda ◽  
Product Lifetime ◽  
Managerial Implications ◽  
Major Factors

This chapter discusses sustainability in supply chains. It starts with a review of the concepts of sustainability and supply chain management; provides a discussion on the globalization of supply chains, its influence on sustainability, benefits of sustainable supply chains followed by the factors affecting the sustainability of supply chains, challenges in integrating sustainability into supply chains and managerial implications. It discusses the influence of supply chains on the triple bottom line. Examples of major factors affecting environmental and social sustainability include travel distances, modes of transportation, vessels used, frequency of trips, packaging materials, efficiencies of manufacturing processes, efficiencies in power generation/distribution, treatments given to polluted air/water generated during various processing from industries, expected product lifetime, manufactured quality of items, management of items failed during warranty or transportation, and the management of disposal of items, among others. The chapter concludes with a future research agenda.

Sign in / Sign up

Export Citation Format

Share Document