scholarly journals APLIKASI MATRIKS QUALITY FUNCTION DEPLOYMENT (QFD) PADA PERANCANGAN ULANG MEJA BELAJAR MINI

2018 ◽  
Vol 3 (5) ◽  
Author(s):  
Diana Khairani Sofyan ◽  
Amri Amri
Keyword(s):  
Body Size ◽  
Human Resources ◽  
Quality Function Deployment ◽  
Student Body ◽  
Related Factors ◽  
Quality Function ◽  
The Impact ◽  
Qfd Method

CV. Rapi Kana is a furniture company in Ule Reuleng North Aceh, the company produces cabinets, study chairs, tables, study tables and more. The chair and lecture desk is one of the most closely related factors in improving the quality of student learning. Discomfort in learning to make students less focused and tend to get tired quickly in doing tasks and lecture activities. The main cause lies on the desk used. The lesson used is less suitable for the student body size. Dissociation between study desk and student body size is one of the obstacles in the effort to improve the quality human resources. The impact of desks that arenot in accordance with body size can lead to many students experiencing fatigue. Nonconformity of the desk leads to feelings of discomfort (restlessness), lack of concentration, drowsiness, and so forth. In this case will be done research related to the design of the mini desk, where the study table produced by the company will be analyzed its shortcomings and advantages, followed by redesign for the desk. The design is adapted to the posture of the human body. The method used to start with the determination of product characteristics with Quality Function Deployment (QFD) method and also from the calculation of antropometry data so that the result of mini table design in accordance with consumer desire that is comfortable, effective and efficient.Keywords: Quality Function Deployment (QFD) method, Anthropomentry, Mini tabledesign

scholarly journals STRATEGI PENINGKATAN KUALITAS PRODUK AYAM GORENG RUMAH MAKAN AYAM GORENG ASLI PRAMBANAN RENON, DENPASAR

2019 ◽  
Vol 7 (1) ◽  
pp. 21
Author(s):  
Pandila Diahtaradipa Ganantrya ◽  
Amna Hartiati ◽  
Cokorda Anom Bayu Sadyasmara
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Quality Function Deployment ◽  
Quality Function ◽  
Good Product ◽  
Level Of Importance ◽  
Qfd Method ◽  
Good Product Quality

Consumer satisfaction in a restaurant can be improved through good product quality in accordance with the wishes and needs of consumers. Improving product quality is an important problem for a restaurant because it is beneficial for restaurants and consumers. The purpose of this study are: (1) to know the attributes of fried chicken that are considered important by consumers in the original Prambanan fried chicken restaurant, (2) to measure the level of importance of the quality of fried chicken products, (3) to measure the level of consumer satisfaction with the quality of fried chicken products and (4) knowing the strategy to improve the quality of fried chicken products. This study uses the Quality Function Deployment (QFD) method. The results of this study indicate that there are 11 attributes of product quality that are considered important by consumers with very important criteria. The biggest value of consumer interest is the attribute of fried chicken taste of 3.78. On the value of consumer satisfaction attributes of fried chicken chili variants have the smallest value of 3.08 with the highest IR of 1.30 need to provide and improve the quality of the product on the attributes of the fried chicken chili sauce. Keywords: fried chicken, product quality, customer satisfaction, quality function deployment (QFD)

scholarly journals IMPLEMENTASI METODE QUALITY FUNCTION DEPLOYMENT DAN METODE SERVQUAL DIMENSI KEPARIWISATAAN GUNA PERBAIKAN KUALITAS PARIWISATA PANTAI KEBUMEN (Studi Kasus pada Pantai Logending, Pantai Manganti, Pantai Suwuk, Pantai Petahanan, dan Pantai Brencong)

2019 ◽  
Vol 2 (2) ◽  
Author(s):  
Kabul Trifiyanto ◽  
Ika Susilowati
Keyword(s):  
Quality Function Deployment ◽  
Quality Of Services ◽  
House Of Quality ◽  
City Center ◽  
Quality Function ◽  
The Government ◽  
Tourism Services ◽  
The City ◽  
Qfd Method

Kebumen tourism is dominated by south coast destination objects with combat routes ranging from half to two hours drive from the city center. Since 2015 tourist visits  have increased, but on average only 14%. This is not comparable with the budget issued by the government to date which focuses on tourism infrastructure and the opening of new objects, especially coastal areas. According to preliminary studies the cause is because of visitor dissatisfaction with the quality of services provided, especially coastal tourism. So as to provide recommendations for improvements in tourism services in this study, the quality function deployment (QFD) method is based on servqual evaluation specifically for tourism dimensions. There are 43 variables used to define the quality of service dimensions of tourism for visitors. By using additional kano models, 12 critical variables were obtained. Then the critical variable produces 16 technical responses through the house of quality method for later as a recommendation for improvement. With the priority of repairs are; making tourist management SOPs, adding cleaners, and adding a viewing post/spot

scholarly journals Analysis of Cadets Satisfaction to Medan Aviation Polytechnic Service Using Quality Function Deployment (QFD) Method

SinkrOn ◽  
2020 ◽  
Vol 4 (2) ◽  
pp. 141
Author(s):  
Lisda Juliana Pangaribuan ◽  
Liber Tommy Hutabarat ◽  
Tiara Sylvia
Keyword(s):  
Quality Of Service ◽  
Quality Function Deployment ◽  
Test Validity ◽  
Quality Standards ◽  
Total Sample ◽  
Quality Function ◽  
Higher Education Quality ◽  
Reliability Planning ◽  
Qfd Method

Education is an important factor in the development of science and the technology. Quality of service is an important element in the institution of education for the quality service of education that will produce high-quality graduates as well. The importance of service quality makes it a part of the Higher Education Quality Standards. Cadets Satisfaction to services is a benchmark to find out the quality of service at Medan Aviation Polytechnic. This research aims to determine the level of Cadets satisfaction to Medan Aviation Polytechnic service towards learning management standard services and standards for infrastructure facilities. The results of the study will be used as references in developing quality standards of Medan Aviation Polytechnic. The method used was Quality Function Deployment (QFD) method, with a total sample of 44 people. Analysis of the data is done with test validity, reliability, planning matrices and matrix House of Quality (HOQ). Analysis results shows the level of cadets satisfaction highest is the dimension Realibility to value the satisfaction of 4.01 followed by the dimensions of Assurance with the value of the satisfaction of 3.98, then the dimension Empaty to value the satisfaction of 3.97 and then at Responsivness dimension with satisfaction value 3.95 and the last is Tangibility dimension with satisfaction value 3.92.

scholarly journals PENGEMBANGAN DESAIN SPRAYER BUAH MENGGUNAKAN QUALITY FUNCTION DEPLOYMENT

2020 ◽  
Vol 9 (2) ◽  
pp. 149
Author(s):  
Surya Abdul Muttalib ◽  
Agriananta Fahmi Hidayat ◽  
Sirajuddin Haji Abdillah ◽  
Ida Ayu Widhiantari ◽  
Rozidi Rozidi ◽  
...  
Keyword(s):  
Quality Function Deployment ◽  
High Weight ◽  
Quality Analysis ◽  
House Of Quality ◽  
Quality Function ◽  
Pests And Diseases ◽  
Plant Pests ◽  
Wheel Drive ◽  
Qfd Method

The aim of this research is to develop an specialty sprayer for fruits. It is expected that the sprayer will be able to assist farmers in improving the quality of the fruits. Sprayer is a pesticide applicator that is needed in eradicating and controlling plant pests and diseases. Problems that are often found in the sling type sprayer are the high weight of the sprayer and the short range of spraying so that it is not efficient nor effective for application with high trees. The purpose of this research is to develop the design of fruit sprayer using the Quality Function Deployment (QFD) method. The data generated were analyzed using House of Quality. Results showed that important weight values in the House of Quality analysis included the attributes of the spray lever, easeness of operation and easeness of moving with a score of 4.80, 4.46 and 4.50, respectively. Based on the analysis, the sprayer was developed using a wheel drive system with the addition of wheels and spray levers that can be extended or shortened by adjusting the spray lever knock.

scholarly journals ANALYSIS OF PUBLIC TRANSPORT USERS’ SATISFACTION USING QUALITY FUNCTION DEPLOYMENT: BELGRADE CASE STUDY

Transport ◽  
2018 ◽  
Vol 33 (3) ◽  
pp. 609-618 ◽  
Author(s):  
Stanko Bajčetić ◽  
Slaven Tica ◽  
Predrag Živanović ◽  
Branko Milovanović ◽  
Andrea Đorojević
Keyword(s):  
Quality Of Service ◽  
Transport System ◽  
Public Transport ◽  
Quality Function Deployment ◽  
Relative Importance ◽  
Passenger Transport ◽  
Quality Function ◽  
Qfd Method

This paper presents a case study using Quality Function Deployment (QFD) method to identify urban public transport users’ needs and requests and to improve service quality in urban public passenger transport in Belgrade. In order to determine users’ satisfaction, a direct interview – survey a sample of 15000 of urban public passenger transport system users, according to the defined questionnaire has been performed. Results of these interviews are used as input in the first stage of QFD method. An overall unit of eight features and a total of 48 sub-features were defined, which describes all aspects of quality of system and services in urban public passenger transport. The results show that for maximizing effects of quality of service improvement and satisfying customers’ requirements, the public transport service providers and managers in Belgrade should focus primarily on the service reliability and vehicle elements. The two most important quality of service sub-features in urban public passenger transport system in Belgrade based on frequency of statements of users was regularity with 4896 (32.64%) and vehicle comfort (not crowded vehicles) with 3446 (22.97%) statements. Based on the service features analysis within the house of quality, it was defined that the biggest influence is generated through system functioning parameters (reliability): frequency with relative importance 22.0%, staff (drivers) with relative importance 14.0% and headway with relative importance 13.0%. Based on absolute importance the greatest importance should be assigned to vehicle frequency – rank 1, staff (drivers) – rank 2 and headway – rank 3.

scholarly journals STRATEGI PENINGKATAN KUALITAS PRODUK BODY SCRUB PT BALI TANGI DENGAN METODE QUALITY FUNCTION DEPLOYMENT

2018 ◽  
Vol 6 (4) ◽  
pp. 365
Author(s):  
Ni Ketut Titi Triastuti ◽  
A.A.P. Agung Suyawan Wiranatha ◽  
Luh Putu Wrasiati
Keyword(s):  
Customer Satisfaction ◽  
Shelf Life ◽  
Product Quality ◽  
Quality Function Deployment ◽  
Quality Function ◽  
Technical Parameters ◽  
Need To Evaluate ◽  
Improvement Ratio

The purposes of this research were to find out the attributes of customer importance, to measure the level of customer satisfaction and to find out the strategy in improving the product quality of PT. Bali Tangi’s Body Scrub. The Quality Function Deployment (QFD) was used to gain customer’s perception and building the house of quality. The results of this study indicate that the attributes of customer importance are the information on packaging, product’s safety, product’s benefits, product’s contents, product’s hygiene, product’s certification, product’s aroma, shelf life product, packaging’s form, product’s dose, packaging’s color, product’s form and product’s color. The customer satisfaction levels are satisfaction and quite satisfaction. The attributes of product with satisfaction are obtained in attribute of information on packaging, product’s safety, product’s benefits, product’s contents, product’s hygiene, product’s certification, product’s aroma, shelf life product, packaging’s form, product’s dose, packaging’s color and product’s color. The attributes of product with quite satisfaction is obtained in the product’s form. The strategy in improving the product quality that can be recommended are the company need to evaluate the attributes of customer importance and technical parameters to reach the company’s target. The priority attributes are the product’s form with an improvement ratio of 1.47 and the determination of materials formulation with a technical importance level of 452.00. Keywords: Quality Function Deployment, Body Scrub.

scholarly journals Analisis Kepuasan Customer Menggunakan Pendekatan Model Kano Dan Aplikasi Quality Function Deployment (Qfd) Dan Teoriya Resheniya Izobretatelskikh Zadatch (Triz) Untuk Meningkatkan Mutu Layanan Jasa Perbankan (Studi Kasus di PT. Bank Rakyat Indonesia Kantor Bangli)

2020 ◽  
Vol 2 (1) ◽  
pp. 18-22
Author(s):  
Mardiki Supriadi
Keyword(s):  
Quality Function Deployment ◽  
Difficulty Level ◽  
Banking Services ◽  
Quality Function ◽  
Bank Management ◽  
Banking Institutions ◽  
Customer Trust ◽  
Improve Service Quality ◽  
Qfd Method

The current competition among banking institutions has made customers more careful in choosing trusted banking institutions. If the customer gets a service that is not in accordance with what is desired, the management can lose customer confidence. In the end, customers will look for other banking institutions. This is a loss for management. Management should improve service quality to continue to gain customer trust and can continue to grow. Therefore, banking institutions need to create a Service Standard for the minimum implementation of banking services that are in accordance with the wishes of customers. This study aims to determine the standard of service that is in accordance with the wishes of customers and to prioritize the quality of service improvements that should be given to BRI bank customers at the Bangli office. The approach taken is the Kano method to categorize customer desires into the Kano category, the Quality Function Deployment (QFD) method to translate customer desires into what must be produced by bank management and the Resheniya Izobretatelskikh Zadatch (TRIZ) Theory method to improve mutual technical responses contradict. This study uses a questionnaire as a research instrument. Through the results of questionnaires it is known that 10 desires are needed by customers and are grouped based on 3 dimensions of Canoe. The results of categorizing attributes with Kano show that there are still categorized attributes as must be and one dimensional, meaning that there still needs to be a form of improvement from the management of the bank. From the formation of the House of Quality (HOQ) matrix, it is known that the variable "documentation and information" is the first priority in efforts to improve with the highest importance level of 19.58% and difficulty level 13.10%.

Analisis Kualitas Pelayanan Dengan Penerapan Metode Quality Function Deployment Pada Pasien Unit Rawat Jalan Poliklinik Penyakit Dalam Badan Rumah Sakit Umum Daerah �45� Kuningan

2008 ◽  
Vol 4 (08) ◽  
pp. 36
Author(s):  
Lili Karmela Fitriani Karmela Fitriani
Keyword(s):  
Quality Function Deployment ◽  
Technical Characteristic ◽  
Importance Value ◽  
Quality Function ◽  
The Public ◽  
Water Closet ◽  
Degree Of Satisfaction ◽  
Voice Of Customer ◽  
Level Of Importance

AbstrakThe data of year 2006 show that amount of polyclinic patients care unit of BRSUD�45� Kuningan is the most among other polyclinics. The result of observation and interviews tell that the degree of satisfaction got by the patients is in the level(category) of middle (enough) and the degree of importance is in the level of high (important). The purpose of doing this research is to analyze the quality of service to improve the patients satisfaction using Quality Function Deployment method involving 96 respondents. The data were taken from the result of applying quality Function Deployment method in BRSUD�45� Kuningan tells that the attribute owning the highest level of importance is the competence or the skill of the doctors in handling their works while the attribute owning the lowest level is the availability of the public service facilities such as public phones, televisions, and ATM. The attribute that owns the most satisfaction value is the dressy of the officials while the attribute that owns the least satisfaction value is the comfortable, hygiene water closet. The technical characteristic owning relatively the highest importance value is the standard officers� performance; therefore, such attribute gets the highest attentive priority of technical characteristic (technical response)Keywords : QFD, House of Quality, Voice of Customer, Technical Characteristic, Technical Response

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