Propuesta de modelo documental de gestión de mejora con enfoque sistémico
The current globalized world requires organizations to apply strategies that allow them to live competitively, which makes it necessary to continuously improve products and processes in order to be productive; providing added value and thus stay in the market. The article is generated from a documentary research on models of continuous improvement triggers of productivity, with the purpose of serving as a reference to propose a document model of improvement management with a systemic approach feasible to apply in a public higher education organization that allow to increase the established organizational productivity indicators; reflected in the achievement of objectives and goals set to integrate, collaborative work, effective communication among all stakeholders (customers, suppliers, society, staff, competition, users, etc.). Follow-up, through the use of information technology, providing recognition to staff achievement; possibility of managing the improvement from the operative part. Evaluate the level of maturity for improvement.