scholarly journals Pengaruh Kualitas Pelayanan Terhadap Kepuasan Lansia (Studi Kasus di Desa Gledug Kabupaten Blitar)

2021 ◽  
Vol 10 (1) ◽  
pp. 103-112
Author(s):  
Fandi Sudiasmo
Keyword(s):  
Service Quality ◽  
The Elderly ◽  
Blurred Vision ◽  
Physical Strength ◽  
Vital Functions ◽  
Hearing Function ◽  
Degree Of Satisfaction ◽  
Quantitative Descriptive ◽  
Descriptive Method

Over time, the human age will continue to increase chronologically. With increasing age there is a decrease in several vital functions in the human body. For example, such as decreased hearing function, blurred vision, and weakened physical strength. This is a fact experienced by the elderly or commonly referred to as the elderly. At this time the elderly have been provided with elderly posyandu service facilities that help the elderly in dealing with their health problems. From these thoughts, this research will explore the influence of posyandu cadre service quality on elderly satisfaction and the obstacles and barriers to achieving that satisfaction. Based on the research obtained from the results of the SPSS simultaneous effect test (F-test), it shows that the T-test value is T-count (3,220)> T-table (2,007) and the significance is 0.002 <0.05, so H0 is rejected and H1 is accepted. From this value, it is concluded that service quality has an influence on satisfaction. This shows that there is a significant relationship between the service quality of cadres and the satisfaction of the elderly. The approach used is quantitative descriptive method. The outcomes acquired show that the degree of satisfaction of the elderly in receiving services provided by cadres is good. This is influenced by the cadres' friendliness, the sense of politeness seen by the elderly and the responsibility of cadres in providing services that are well received by the elderly. From the results of the discussion, there are several obstacles that affect satisfaction. So that services should be improved again to accomplish to achieve elderly satisfaction.

PENGARUH INOVASI ORGANISASI TERHADAP KUALITAS JASA PELAYANAN PELABUHAN

2019 ◽  
Vol 5 (2) ◽  
pp. 42-53
Author(s):  
Muhammad Anwar ◽  
Sayekti Suindyah Dwiningwarni ◽  
Martha Laila Arisandra
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Service Providers ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Quality Model ◽  
Tangible Evidence ◽  
Quantitative Descriptive ◽  
Descriptive Method

The purpose of this study was to analyze research (tangible, reliability, responsiveness, assurance and emphy) on service quality, using the Innovative Internal Service Quality Model (IISQ). The research method used is a quantitative descriptive method using multiple linear regression analysis. The results showed tangible and tangible evidence of the quality of partial services. While the variable reliability, responsiveness, assurance, empathy affect positively on the quality of service is not significant. This means that businesses that involve activities / products actually produce quality services. While other activities are only as a support for improving the quality of service. The responsiveness variable has a dominant influence on service quality, but it is not significant. This shows how the implementation of activities and service providers have a great response to the quality of service, meaning that port service providers are very responsive to the needs of port service users, so satisfied users will get help for those needs.

PENGARUH EXPERIENTAL MARKETING, STORE ATMOSPHERE, HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN DI ANGKRINGAN KENDI RENJANA KLATEN

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Winda Rohmawati ◽  
Sarsono Sarsono ◽  
Fithri Setya Mawarti
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Purchasing Decision ◽  
Quantitative Descriptive ◽  
Service Purchasing

Research was sought to examine marketing based on experience, storeiatmosphere, priceiand serviceiquality ofipurchasing decisionsiat Angkringan Kendi Renjana. Quantitative descriptive is used in this type of research. All consumers who make purchases at Angkringan Renjana are counted as samples in this research. Convience samplingiis used for respondent techniques, the number of samples obtained is 100 respondents. Inithis study,iusing multipleilinear regressionianalysis techniquesiSPSS 15. Theiresults of the description can be ignored from the marketing experience which hasia positiveiand significantieffect onipurchasing decisionsiin Angkringan Kendi Renjana. storeiatmosphere hasiapositive andisignificant effectionidecisions iniAngkringan Kendi Renjana. priceihas aipositive andisignificant effectionipurchasing decisionsiin Angkringan Kendi Renjana . service quality hasiaipositive effectand significantito theipurchase decisioniin Angkringan Kendi Renjana. Keywords: Experienta Marketing; Store Atmosphere; Price; Quality of Service; Purchasing Decision

scholarly journals Karakteristik dan Tingkat Kemandirian Lansia di Panti Sosial Rehabilitasi Lanjut Usia (RSLU) Pemerintah Provinsi Jawa Barat

2019 ◽  
Vol 6 (01) ◽  
pp. 21-32
Author(s):  
Susan Susyanti ◽  
Dais Lukman Nurhakim
Keyword(s):  
Research Method ◽  
Sampling Technique ◽  
The Elderly ◽  
Provincial Government ◽  
Daily Activities ◽  
Health Conditions ◽  
Government Hospital ◽  
Quantitative Descriptive ◽  
Survey Approach

Changes in brain structure will be experienced by the elderly, it�s causing a setback in the quality of life that has implications for independence in activity. The existence of these changes can lead to deterioration in the quality of health of the elderly both physically and psychologically, causing an impairment in the elderly's independence. The purpose of this study is to know the description of the characteristics and level of independence of the elderly in West Java Provincial Government Hospital. The research method uses quantitative descriptive of the survey approach. The sample size is 62 elderly with non random sampling technique in the form of accidental sampling. Characteristic data collection by filling in questions based on the results of elderly answers, while data on the level of independence is collected using the observation sheet which is checked list in accordance with the elderly answers. The results showed that most of the elderly (72.6%) were female, the majority of the elderly (58.1%) had lived in elderly homes for > 1 year, most of the health conditions of the elderly (51.6%) were in the sick category, almost as determined elderly (38.7%) included in the advanced category (elderly), most of the elderly (56.4%) were at moderate levels of independence. Conclusion, most of the elderly at the elderly homes are women, living > 1 year, sick condition, moderate level of independence and almost half are included in the elderly category. Suggestions for nurses to do more guidance in the form of elderly independence training, so that within its limitations the elderly are able to do their daily activities independently.

scholarly journals Micro, Small and Medium Enterprises (MSMEs) Coaching Program

2017 ◽  
Vol 2 (3) ◽  
pp. 20-25
Author(s):  
Umiaty Hamzani ◽  
Dinarjad Achmad
Keyword(s):  
Statistical Analysis ◽  
Small And Medium Enterprises ◽  
Financial Statements ◽  
Jel Classification ◽  
West Kalimantan ◽  
Program Type ◽  
Quantitative Descriptive ◽  
Medium Enterprises ◽  
Descriptive Method

Objective - This study aims to examine and analyze micro small and medium enterprises (MSMEs) coaching program and to obtain an empirical evidence regarding the effect of MSMEs coaching program on the quality of financial statements. Methodology/Technique - This study was conducted using quantitative descriptive method and statistical analysis using a sample of 50 entrepreneurs in several MSMEs coaching program institutions in Pontianak, West Kalimantan. Findings - The result shows that all objectives of MSMEs coaching program classified as good with the value of mean above 3.43. Furthermore, the hypothesis proposed in this study shows that MSMEs coaching program has a significant effect on the quality of financial statements. Novelty - The study findings useful for future references in implementing coaching program. Type of Paper: Empirical Keywords: Coaching Program; Entrepreneur; MSMEs; Quality of Financial Statements. JEL Classification: I21, L26.

scholarly journals ANALISIS PELAYANAN COUNTER CHECK-IN CITILINK INDONESIA DENGAN MENGGUNAKAN METODE ANTRIAN DI ERA PANDEMI COVID-19

Jurnal IPTA ◽  
2021 ◽  
Vol 9 (1) ◽  
pp. 200
Author(s):  
Yudha Eka Nugraha ◽  
Yurisah Adiningsih Hau
Keyword(s):  
Service Quality ◽  
Waiting Time ◽  
Service Time ◽  
Queuing Theory ◽  
Air Travel ◽  
Research Results ◽  
Multiple Line ◽  
Ground Handling ◽  
Quantitative Descriptive ◽  
Descriptive Method

Tourism as one of the priority sectors that is developing in Indonesia has an impact on increasing number of air travelers in Indonesia. Air travel actors consist of various elements, one of which is tourists. During air travel, tourists need to go through the check-in process at the airport before they arrived in destination. This study aims to analyze the punctuality of the check-in counter service of Citilink Indonesia airline at Ground Handling company in PT Gapura Angkasa using the queuing theory and FIFO. Counter check-in services will refer to Ministerial Regulation Number 38, 2015. The quantitative descriptive method was chosen as the approach to this research. Services at Citilink Indonesia's check-in counters are analyzed using the multiple line queuing theory. In calculating the data, the queue observation is calculated, the queue time is recorded, and is equipped with an interview with the check-in counter frontliner. Based on the research results, Citilink Indonesia's counter check-in service at El-Tari Kupang Airport shows that: 1) The waiting time for air travelers in the queue is <20 minutes. 2) Service time for air travelers at the counter check at Citilink Indonesia per person is <2 minutes 30 seconds. The results of this study conclude that the Citilink Indonesia counter check-in service at El-Tari Airport, Kupang is in accordance with Ministerial Direction No. 38 of 2015. According to the result given, Check In Counter Citilink Indonesa has always been commited to give the best service quality for passenger, and obey health protocol while check-in process happens.

scholarly journals Modul Pemesinan Gerinda Bagi Siswa SMK Teknik Pemesinan di Daerah Istimewa Yogyakarta

2018 ◽  
Vol 3 (2) ◽  
pp. 116-120
Author(s):  
Fariz Hashfie Saputra ◽  
Edy Purnomo
Keyword(s):  
Academic Achievement ◽  
Research And Development ◽  
Research Methods ◽  
Active Participation ◽  
Learning Activities ◽  
Study Program ◽  
Average Percentage ◽  
Quantitative Descriptive ◽  
Descriptive Method

This research and development aims to determine the feasibility level of module learning media of grinding theory and to determine the effectiveness of basic grinding theory to the academic achievement of class XI students in the machining study program. The research methods is quantitative descriptive method. The results   validates the use of grinding theory module in learning activities. The average percentage from the quality of content, instructional and technical, is 91,25%. The effectiveness of basic grinding theory module can be seen from the improvement of students’ marks of 97.28% in average. The increase in the active participation is 33.3%.Penelitian pengembangan ini bertujuan untuk mengetahui kelayakan media pembelajaran modul teori pemesinan gerinda dan mengetahui tingkat efektivitas modul teori pemesinan gerinda terhadap hasil belajar siswa teknik pemesinan kelas XI SMK Muhammadiyah Prambanan. Penelitian ini menggunakan langkah Research and Development dan metode penelitian deskriptif kuantitatif. Hasil pada penelitian ini adalah media pembelajaran modul teori pemesinan gerinda dinyatakan layak digunakan untuk kegiatan pembelajaran dengan rerata persentase kelayakan kualitas isi, instruksional, dan teknis sebesar 91,25%. Efektivitas media pembelajaran modul Teori Gerinda Dasar dapat dilihat dari peningkatan rerata hasil belajar sebesar 97,28% dan peningkatan partisipasi aktif sebesar 33,3%.

scholarly journals Loss of Hearing Sensitivity in the Elderly

2021 ◽  
Vol 8 (05) ◽  
pp. 01-03
Author(s):  
Filomena da Ponte
Keyword(s):  
Quality Of Life ◽  
Hearing Loss ◽  
Hearing Aids ◽  
The Elderly ◽  
Hearing Sensitivity ◽  
Degree Of Satisfaction ◽  
Movement Ability ◽  
Clinically Significant ◽  
Loss Of Hearing

Aging, consensually assumed as a process that affects and alters significantly the cognitive and behavioral functions of the human being , encompassing multiple effects on a number of clinically significant variables , the most important being those that directly relate to the movement, ability to balance the effectiveness of mental functioning and sensory functions such as taste, smell , sight and hearing . Hearing loss in the elderly, scientifically called presbiacustia emerges quietly and is increased progressively with advancing age. This study had as its aim to contribute to the achievement of the best quality of life for elderly individuals with hearing loss (presbycusis). Thus, the objectives targeted were: trying to understand the motivations of the elderly to the use of hearing aids; determine the degree of satisfaction of users of these prostheses; evaluate how Preabycusis affects the quality of life of the elderly. The method used was qualitative oriented once interviewed the elderly users of the home. The sample was composed of 110 participants, with presbycusis, 69 female and 41 male (institutionalized seniors).

scholarly journals Optimaliasi Fungsi Pengorganisasian Dalam Meningkatkan Kualitas Pelayanan Ibadah Haji

2017 ◽  
Vol 2 (4) ◽  
pp. 347-366
Author(s):  
Sona Sofyan Permana ◽  
Syamsuddin RS ◽  
Arif Rahman
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Evaluation Process ◽  
Quality Of Services ◽  
Work Program ◽  
Delegation Of Authority ◽  
Organizational Pattern ◽  
Service Standards ◽  
Descriptive Method

Penelitian ini bertujuan untuk mengetahui bagaimana proses pengorganisasian yang dilakukan oleh kepala seksi Penyelenggaraan Haji dan Umrah Kementerian Agama Kabupaten Garut, terhadap pegawai dalam penyelenggaraan Haji dan bagaimana kebijakan yang dilakukan oleh kepala seksi dalam meningkatkan kualitas pelayanan. Metode penelitian ini menggunakan metode deskriptif Teknik pengumpulan data dalam penelitian ini yaitu melalui observasi, wawancara, dan studi dokumentasi. Adapun analisis data dilakukan melalui penafsiran logika yang dihubungkan dengan konteks Manajemen Dakwah. Hasil penelitian menunjukkan bahwa: Pertama, standar pelayanan yang ditetapkan di Seksi Penyelenggaraan Haji dan Umrah; Kedua, proses pembagian kerja yang dilakukan oleh Kepala Seksi Penyelenggaraan Haji dan Umrah dalam meningkatkan kualitas pelayanan; Ketiga, pendelegasian wewenang yang dilakukan oleh Kepala Seksi Penyelenggaraan Haji dan Umrah dalam meningkatkan kualitas pelayanan. Secara umum penelitian ini dapat disimpulkan bahwa pola pengorganisasian yang dilakukan oleh Kepala Seksi Penyelenggaraan Haji dan Umrah ini sudah tepat, dengan adanya proses evaluasi dan tindakan perbaikan sehingga program kerja yang telah ditetapkan dapat berjalan dengan efektif dan lancar. This research aims to find out how the organizing process is carried out by the section head of the Hajj and Umrah organizers of the Ministry of Religion of Garut.  Regency towards employees in the implementation of Hajj, and how policies are carried out in improving service quality. The method presented in this study is the technique descriptive method in collecting this data by observing, interviewing and documenting studies. As for the data analysis done with the interpretation of logic which is related to the context of da'wah management, the results of the study show that: First, service standards set in the Hajj and Umrah Implementation Section; Second, the process of division of labor carried out by the Section Head of Hajj and Umrah Implementation in improving the quality of services; Third, delegation of authority is carried out by the Section Head for Hajj and Umrah Implementation in improving service quality. In general, this study can be concluded that the organizational pattern carried out by the Head of Hajj and Umrah Implementation Section is appropriate, with the evaluation process and corrective actions so that the work program that has been established can run effectively and smoothly.

scholarly journals Service Quality Based Analysis : Case of Housekeeping Attendant, Segara Village Hotel

2015 ◽  
Vol 1 (1) ◽  
pp. 7
Author(s):  
Ni Made Ayu Sulasmini ◽  
I Gede Gio Pana Saputra
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Descriptive Analysis ◽  
Quantitative Descriptive Analysis ◽  
Analysis Techniques ◽  
And Performance ◽  
Quantitative Descriptive ◽  
Level Of Importance ◽  
Scale Data

Quality of service is any activity carried out by the company or hotel in order to meet consumer expectations. The dimensions of the service quality are Tangible, Reliability, Responsiveness, Assurance and Empathy. Various efforts need to be considered by the hotel in order to satisfy the guests. So is the case with Segara Village Hotel which is a four-star hotel in Sanur. This study aims to determine the quality of service of room attendants at Segara Village Hotel, using the techniques of qualitative-quantitative descriptive analysis. Respondents in this study were guests at Segara Village Hotel as many as 50 people. Data obtained by questionnaires that measured using a Likert scale. Data were analyzed using analysis techniques and performance level of importance, and the Cartesian diagram. It was found that the factors are a top priority (considered important by guests, but the implementation is felt still less) is the appearance of room attendant, accuracy, reliability, timeliness in cleaning room, the provision of information to the guests, room attendant accuracy, and understanding of what is desired by guests.

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