scholarly journals ANALISIS PELAYANAN COUNTER CHECK-IN CITILINK INDONESIA DENGAN MENGGUNAKAN METODE ANTRIAN DI ERA PANDEMI COVID-19

Jurnal IPTA ◽  
2021 ◽  
Vol 9 (1) ◽  
pp. 200
Author(s):  
Yudha Eka Nugraha ◽  
Yurisah Adiningsih Hau
Keyword(s):  
Service Quality ◽  
Waiting Time ◽  
Service Time ◽  
Queuing Theory ◽  
Air Travel ◽  
Research Results ◽  
Multiple Line ◽  
Ground Handling ◽  
Quantitative Descriptive ◽  
Descriptive Method

Tourism as one of the priority sectors that is developing in Indonesia has an impact on increasing number of air travelers in Indonesia. Air travel actors consist of various elements, one of which is tourists. During air travel, tourists need to go through the check-in process at the airport before they arrived in destination. This study aims to analyze the punctuality of the check-in counter service of Citilink Indonesia airline at Ground Handling company in PT Gapura Angkasa using the queuing theory and FIFO. Counter check-in services will refer to Ministerial Regulation Number 38, 2015. The quantitative descriptive method was chosen as the approach to this research. Services at Citilink Indonesia's check-in counters are analyzed using the multiple line queuing theory. In calculating the data, the queue observation is calculated, the queue time is recorded, and is equipped with an interview with the check-in counter frontliner. Based on the research results, Citilink Indonesia's counter check-in service at El-Tari Kupang Airport shows that: 1) The waiting time for air travelers in the queue is <20 minutes. 2) Service time for air travelers at the counter check at Citilink Indonesia per person is <2 minutes 30 seconds. The results of this study conclude that the Citilink Indonesia counter check-in service at El-Tari Airport, Kupang is in accordance with Ministerial Direction No. 38 of 2015. According to the result given, Check In Counter Citilink Indonesa has always been commited to give the best service quality for passenger, and obey health protocol while check-in process happens.

scholarly journals THE CORRELATION BETWEEN SUPERVISION OF HEADMASTER AND INTERPERSONAL COMMUNICATION WITH WORK ETHOS OF THE TEACHER

2020 ◽  
Author(s):  
Bukman Lian
Keyword(s):  
Interpersonal Communication ◽  
Multiple Correlation ◽  
Research Results ◽  
Correlation Data ◽  
Teacher Work ◽  
Quantitative Descriptive ◽  
Work Ethos ◽  
Descriptive Method

The objectives of this study were to examine 1) the correlation between supervision of headmaster and teachers’ work ethos, 2) interpersonal communication and teachers’ work ethos, and 3) supervision of headmaster and interpersonal communication with teacher’ work ethos. This research was used quantitative descriptive method by using multiple correlation. Data collected by questionnaire, and documentation. Data were analyzed descriptively by using SPSS (version 16.0 for windows. From the research results can be seen that the value of t obtain or Sig. of supervisionn of headmaster was 0.006 whose value is less than = 0.05. It means that was significant correlation between supervision of headmaster (X1) and work spirit (Y). The value of t obtain or sig. t Interpersonal Communication (X2) was 0.023 whose value is smaller than the value = 0.05. This means that there is a significant correlation between Interpersonal Communication (X2) with work spirit (Y). The value of F obtained was 12,960. While the value of significant F is 0,000, where the value is less than the accuracy value = 0.1 (Pv &lt;), it means that there is a significant correlation between Supervision of head master (X1), and Interpersonal Communication (X2) with work spirit (Y).

KEKERABATAN BAHASA AKIT DAN DUANU: KAJIAN LEKSIKOSTATISTIK

2017 ◽  
Vol 5 (1) ◽  
pp. 39
Author(s):  
Zainal Abidin
Keyword(s):  
Family Group ◽  
Research Results ◽  
Quantitative Descriptive ◽  
Regional Languages ◽  
Descriptive Method ◽  
Very High ◽  
Vocabulary List

This study aims to find the kindship relation between Akit language and Duanu language in Riau Province. Data was in the form of Swadesh vocabulary list of eight regional languages Akit observations areas of Akit Language and Duanu language users in Riau Province that was collected using documentation technique and analyzed by applying quantitative descriptive method that followed the steps of transcribing, classifying, comparing, and formulating the research results. Analyzing data was carried out by using lexicostatistics technique. The results that obtained from the research are Akit language and Duanu language are in one family group of language (36-81%). The proximity of APN language and language DSL has a very high closeness (53,5%) Akit Language in Kepulauan Meranti is the same language as Akit language in Hutan Panjang, Bengkalis. Language that is the closest to the farthest with the two languages consecutively as the following APN and DPP language (52,75%), APN and DTP language (51,75%), APN and DSL had the same percentage as APN and DBL (51,5%), ASS and DPP language (51,25%), ASN and DSL language (50,75%),ASS and DSL language (46,5%), AHP and DPP language (44%), ASS and DBL language and ASN and DBL language (42,5%), AHP and DSL language (42%), AHP and DTP (39,5%), AHP and DBL (37%).AbstrakPenelitian ini bertujuan menemukan hubungan kekerabatan antara bahasa Akit dan Duanu di Provinsi Riau. Data berupa daftar Swades dari delapan daerah pengamatan bahasa Akit dan Duanu di Provinsi Riau dikumpulkan dengan teknik dokumentasi kemudian dianalisis dengan metode deskriptif kuantitatif mengikuti langkah-langkah mentranskripsikan, mengklasifikasikan, membandingkan, dan merumuskan hasil penelitian. Penganalisisan dilakukan dengan teknik leksikostatistik.Hasil yang diperoleh adalah bahasa Akit dan Duanu, dapat ketahui bahwa kedua bahasa tersebut berada dalam satu keluarga (36─81%). Kedekatan bahasa APN dan bahasa DSL memiliki kedekatan yang sangat tinggi (53,5%). Bahasa Akit Sonde di Kepulauan Meranti merupakan bahasa yang sama dengan Akit Hutan Panjang di Bengkalis. Bahasa yang terdekat sampai dengan terjauh dengan dua bahasa tersebut berturut-turut yaitu bahasa ASS dan DTP (52,75%), bahasa APN dan DTP (51,75%), bahasa APN dan DPP dan APN dan DBL (51,5%), bahasa ASS dan DPP (51,25%), ASN dan DSL (50,75%), ASS dan DSL (46,5%), AHP dan DPP (44%), ASS dan DBL dan ASN dan DBL (42,5%), AHP dan DSL (42%), ASN dan DTP (40%), AHP dan DTP (39,5%), AHP dan DBL (37%).

scholarly journals Pengaruh Kualitas Pelayanan Terhadap Kepuasan Lansia (Studi Kasus di Desa Gledug Kabupaten Blitar)

2021 ◽  
Vol 10 (1) ◽  
pp. 103-112
Author(s):  
Fandi Sudiasmo
Keyword(s):  
Service Quality ◽  
The Elderly ◽  
Blurred Vision ◽  
Physical Strength ◽  
Vital Functions ◽  
Hearing Function ◽  
Degree Of Satisfaction ◽  
Quantitative Descriptive ◽  
Descriptive Method

Over time, the human age will continue to increase chronologically. With increasing age there is a decrease in several vital functions in the human body. For example, such as decreased hearing function, blurred vision, and weakened physical strength. This is a fact experienced by the elderly or commonly referred to as the elderly. At this time the elderly have been provided with elderly posyandu service facilities that help the elderly in dealing with their health problems. From these thoughts, this research will explore the influence of posyandu cadre service quality on elderly satisfaction and the obstacles and barriers to achieving that satisfaction. Based on the research obtained from the results of the SPSS simultaneous effect test (F-test), it shows that the T-test value is T-count (3,220)> T-table (2,007) and the significance is 0.002 <0.05, so H0 is rejected and H1 is accepted. From this value, it is concluded that service quality has an influence on satisfaction. This shows that there is a significant relationship between the service quality of cadres and the satisfaction of the elderly. The approach used is quantitative descriptive method. The outcomes acquired show that the degree of satisfaction of the elderly in receiving services provided by cadres is good. This is influenced by the cadres' friendliness, the sense of politeness seen by the elderly and the responsibility of cadres in providing services that are well received by the elderly. From the results of the discussion, there are several obstacles that affect satisfaction. So that services should be improved again to accomplish to achieve elderly satisfaction.

scholarly journals MUTU PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS PIYUNGAN BANTUL TAHUN 2018

2019 ◽  
Vol 6 (2) ◽  
pp. 112-117
Author(s):  
Chanif Kurnia Sari ◽  
Maristha Monicha Putri
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Waiting Time ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Public Health Center ◽  
Number Of Patients ◽  
Quantitative Descriptive

Background : Health center are health service facilities that are required to provide quality, affordable, fair and equitable health services. Based on the overall outpatient waiting time of the Piyungan Bantul Public Health Center in Yogyakarta both from the registration stage, to the examination stage and the waiting stage of the drug each patient takes a long waiting time of more than one hour. The complaint mainly originated from general poly patients, because the number of patients in the general poly was classified as the most daily compared to other poly. Methods : this type of research is quantitative descriptive using a cross sectional study design. The study population was 4767 patients on average month with a sample of 98 patients using the slovin formula. Results : from the results of testing using the T test individually obtained the effect of tangible on patient satisfaction 0,099 < 0,05. The influence of reliability on patient satisfaction 0,000 < 0,05. The effect of responsiveness on patient satisfaction was 0,004 < 0,05. The effect of assurance on patient satisfaction 0,001 < 0,05. The influence of emphaty on patient satisfaction 0,004 < 0,05. From the test together, the results of the influence of service quality on patient satisfaction at Public Health Center Piyungan Bantul Yogyakarta 0.000 < 0,05. Conclusion : there is an influence of service quality (tangible, reliability, responsiveness, assurance, emphaty) on outpatient satisfaction at Public Health Center Piyungan Bantul Yogyakarta. Keywods : Tangible, Reliability, Responsiveness, Assurance, Emphaty.

scholarly journals COMPARISON OF TWO FORMS OF ERLANGIAN DISTRIBUTION LAW IN QUEUING THEORY

2021 ◽  
pp. 48-56
Author(s):  
V. N. Tarasov
Keyword(s):  
Integral Equation ◽  
Closed Form ◽  
Waiting Time ◽  
Service Time ◽  
Queuing Theory ◽  
Time Shift ◽  
Queuing Systems ◽  
Average Waiting Time ◽  
Coefficients Of Variation ◽  
Erlang Distributions

Context. For modeling various data transmission systems, queuing systems G/G/1 are in demand, this is especially important because there is no final solution for them in the general case. The problem of the derivation in closed form of the solution for the average waiting time in the queue for ordinary system with erlangian input distributions of the second order and for the same system with shifted to the right distributions is considered. Objective. Obtaining a solution for the main system characteristic – the average waiting time for queue requirements for three types of queuing systems of type G/G/1 with usual and shifted erlangian input distributions. Method. To solve this problem, we used the classical method of spectral decomposition of the solution of Lindley integral equation, which allows one to obtain a solution for average the waiting time for systems under consideration in a closed form. For the practical application of the results obtained, the well-known method of moments of the theory of probability was used. Results. For the first time, spectral expansions of the solution of the Lindley integral equation for systems with ordinary and shifted Erlang distributions are obtained, with the help of which the calculation formulas for the average waiting time in the queue for the above systems in closed form are derived. Conclusions. The difference between the usual and normalized distribution is that the normalized distribution has a mathematical expectation independent of the order of the distribution k, therefore, the normalized and normal Erlang distributions differ in numerical characteristics. The introduction of the time shift parameter in the laws of input flow distribution and service time for the systems under consideration turns them into systems with a delay with a shorter waiting time. This is because the time shift operation reduces the coefficient of variation in the intervals between the receipts of the requirements and their service time, and as is known from queuing theory, the average wait time of requirements is related to these coefficients of variation by a quadratic dependence. The system with usual erlangian input distributions of the second order is applicable only at a certain point value of the coefficients of variation of the intervals between the receipts of the requirements and their service time. The same system with shifted distributions allows us to operate with interval values of coefficients of variations, which expands the scope of these systems. This approach allows us to calculate the average delay for these systems in mathematical packages for a wide range of traffic parameters.

PENGARUH BAURAN PROMOSI TERHADAP KEPUTUSAN MENGAMBIL PRODUK DEPOSITO DI BRI SYARIAH KCP TANJUNGSARI

2018 ◽  
Vol 1 (2) ◽  
pp. 1-11
Author(s):  
Nurbaethi Nanda Lusyyani ◽  
Ida Rapida
Keyword(s):  
Service Quality ◽  
Primary Data ◽  
The Public ◽  
Location Service ◽  
Know How ◽  
Determination Coefficient ◽  
Quantitative Descriptive ◽  
Descriptive Method

This research is conducted to know how big influence of promotion mix to decision to take deposit product at BRI Syariah KCP Tanjungsari. The method used in this research is quantitative descriptive method. Primary data was obtained through questionnaires distributed to 30 respondents. Data is processed with the help of IBM SPSS Statistic 23.The results showed that the promotion mix influenced the decision of depositors by 0.345 and was in the low category. Results from the calculation of Test Z is known that Z arithmetic> Z table or 1.828> 1.64. This means H0 is rejected and H1 accepted. This means that there is influence of promotion mix to decision depositors at BRI Syariah KCP Tanjungsari. The value of determination coefficient obtained by 0.119 or 11.9%, it means that in general the promotion mix contributes 11.9% to the decision of depositors. While the rest of 88.1% influenced by other factors. Other factors can be from price, location, service quality and so on.This research reveals that depositors expect that BRI Syariah can promote more and more attractive deposit products such as in advertisements conducted on TV and radio that are often seen and heard by the public. Later in the voucher and souvenir gift can be given fairly to each depositors regardless of the amount of funds saved although in the form of different rewards as well as further research on other factors that further influence the decisions of depositors such as price, location, service quality and etc.

PENGARUH INOVASI ORGANISASI TERHADAP KUALITAS JASA PELAYANAN PELABUHAN

2019 ◽  
Vol 5 (2) ◽  
pp. 42-53
Author(s):  
Muhammad Anwar ◽  
Sayekti Suindyah Dwiningwarni ◽  
Martha Laila Arisandra
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Service Providers ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Quality Model ◽  
Tangible Evidence ◽  
Quantitative Descriptive ◽  
Descriptive Method

The purpose of this study was to analyze research (tangible, reliability, responsiveness, assurance and emphy) on service quality, using the Innovative Internal Service Quality Model (IISQ). The research method used is a quantitative descriptive method using multiple linear regression analysis. The results showed tangible and tangible evidence of the quality of partial services. While the variable reliability, responsiveness, assurance, empathy affect positively on the quality of service is not significant. This means that businesses that involve activities / products actually produce quality services. While other activities are only as a support for improving the quality of service. The responsiveness variable has a dominant influence on service quality, but it is not significant. This shows how the implementation of activities and service providers have a great response to the quality of service, meaning that port service providers are very responsive to the needs of port service users, so satisfied users will get help for those needs.

Human Factors Contributes to Queuing Theory: Parkinson's Law and Security Screening

2007 ◽  
Vol 51 (10) ◽  
pp. 602-606 ◽  
Author(s):  
Clara V. Marin ◽  
Colin G. Drury ◽  
Rajan Batta ◽  
Li Lin
Keyword(s):  
Service Quality ◽  
Human Factors ◽  
Empirical Evidence ◽  
Waiting Time ◽  
Queue Length ◽  
Queuing Theory ◽  
Security Screening ◽  
Speed Up

It is the thesis of this paper that queuing theory should take into account not just the behavior of customers in queues, but also the behavior of servers. Servers may change their behavior in response to queue length, which has implications for service quality as well as for customer waiting time. Parkinson's Law would be one explanation of any speed-up effect as queue length increases. We provide empirical evidence for this assertion in one queuing situation with high visibility and high error consequence: security screening at an airport.

scholarly journals Perngaruh Kualitas Sistem dan Kualitas Layanan Terhadap Kepuasan Pengguna E-Learning

Jurnal Ecogen ◽  
2021 ◽  
Vol 4 (2) ◽  
pp. 270
Author(s):  
Khairani Dwi Hadrina Pohan ◽  
Rose Rahmidani
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Random Sampling ◽  
State University ◽  
System Quality ◽  
Analysis Method ◽  
E Learning ◽  
Quantitative Descriptive ◽  
Descriptive Method

The purpose of researche is to know the role of System Quality and Service Quality on User Satisfation student Padang State University. This research used quantitative descriptive method, the population in this research were students Padang State University.Number of samples were decided base on hair et. As many as 100 people and were chosen by using proportional stratified Random Sampling. Data were used is primer data were provided through questionnaire shared to students Padang State University based on predetermined criteria. Analysis method was used is multiple regression by using spss 20. The result of this research shows (1) System Quality have significant affect on User Satisfaction, (2) Service Quality  have significant effect on User Satisfaction.     

scholarly journals Relevansi Kurikulum Hospitality Politeknik Pariwisata Makassar terhadap Restoran di Sulawesi Selatan

2020 ◽  
Vol 16 (1) ◽  
pp. 10
Author(s):  
Muhammad Arifin ◽  
Muh. Zainuddin Badollahi
Keyword(s):  
Waiting Time ◽  
Study Program ◽  
Management Study ◽  
Research Results ◽  
South Sulawesi ◽  
Spatial Management ◽  
Quantitative Descriptive

This study aims to see where the relevance of the spatial management study program curriculum to restaurants in South Sulawesi specifically chooses 3 regencies/cities that have a 3A visit level and tourism concept. By using quantitative descriptive. Based on research results found in the existing curriculum relevant to restaurants this can be used from the absorption of alumni who work in the hotel and restaurant sector as much as 98.94%. Besides that the waiting time for alumni to get an average job is 3-6 months.

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