scholarly journals TINGKAT KEPUASAN MAHASISWA TERHADAP KINERJA PELAYANAN AKADEMIK SEKOLAH TINGGI ILMU EKONOMI NASIONAL INDONESIA (STIENI) JAKARTA

2020 ◽  
Vol 5 (1) ◽  
pp. 48
Author(s):  
Gary Yefa Herbeth Siagian
Keyword(s):  
Descriptive Analysis ◽  
Analytical Data ◽  
Service Performance ◽  
Study Program ◽  
Satisfaction Index ◽  
The Third ◽  
National School ◽  
Level Of Satisfaction ◽  
Is Management ◽  
Students Satisfaction

<p><em>This research is aimed at finding out about the characteristics  and level of the students’ satisfaction with the academic service performance at the Indonesian National School of Economics (Sekolah Tinggi Ilmu Ekonomi Nasional Indonesia  (STIENI]), Jakarta. This research has applied the methods of surveying and of quata sampling to 100 respondents. The analytical data has used descriptive analysis, the Method of Important Performance Analysis (MIPA), and the Customer Satisfaction Index (CSI). The results hereof indicate the respondents’ characteristics that the majority, 70%, of the STIENI students are female. As to their age, the majority, 80%, are &gt; 25 years.  The semester/ grade in this research is the third (3rd),  being 40% in number. The study program, 70%, is management. Concerning the students’ status, 75% of them are employees’ class. As to the frequency of visits, the majority of STIENI students are &gt;3 times or 70% relative to lecturing needs. The students’ level of satisfaction with the academic service performance provided by the STIENI campus is 0.60 based on the criterion of being content. It means that the academic service performance of STIENI campus has lived up to the students’ expectations.</em></p><p><em> </em></p><p><strong><em>Keyword : </em></strong><em>Satisfaction level, Servis Performance, Academic, Students</em></p>

scholarly journals SIKAP DAN KEPUASAN KONSUMEN TERHADAP PAKET MENU LELE TERBANG, KAITANNYA DENGAN BAURAN PEMASARAN DI RUMAH MAKAN SAMBAL LALAP BANDAR LAMPUNG

2018 ◽  
Vol 6 (1) ◽  
pp. 72
Author(s):  
Wayan Nila Sulfiana ◽  
Ktut Murniati ◽  
Yaktiworo Indriani
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Marketing Strategy ◽  
Key Words ◽  
Descriptive Analysis ◽  
Marketing Mix ◽  
Satisfaction Index ◽  
The Third ◽  
Customer Satisfaction Index ◽  
Strategy Marketing

This study aims to determine the consumers’ characteristics of attitude and satisfaction; in adition to its correlation with marketing mix of lele terbang package in Sambal Lalap Restaurant Bandar Lampung.  Research location was determined purposively.  The number of interviewed sample was 59 respondents that were chosen by convennion sampling.  The first and fourth objectives were solved by descriptive analysis.  The first and fourth purposes were analyzed descriptively, the second purpose was analyzed by using Fishbein’s multiattribute, and the third purpose was analyzed by using Customer Satisfaction Index (CSI) and Importance performance  Analysis (IPA).  The result showed  that consumers were dominated by 19 to 24 years old women, and was bachelor students who had income last than < Rp1,500,000.00 per month and frequency of purchase the package was 1 to 3 times per week.  The score of consummer attitude had been positive, some attributes with the highest score were taste, price, halal, cleanness, and the comfortable of the place.  In overall, the score of CSI was feeling satisfied in consuming the menu packages of lele terbang.  Based on the analysis of IPA, the attribute at the Kuadran I (main priority) was hygiene attribute.  Moreover, the attribute in Kuadran II (hold the prestation) were taste, price, halal, cleanness, and the comfortable of the place.  Attribute in Kuadran II (low priority) were aroma, size, benefit, location, and facility.  While, attribute in Kuadran IV (excessive) were the attribute of menu and parking area.  The marketing of menu package lele terbang at Sambal Lalap Restaurant had implemented marketing strategy (marketing mix).Key words: Attitude, CSI, IPA, marketing, package menu of lele terbang

scholarly journals KEPUASAN KONSUMEN RUMAH TANGGA TERHADAP BERAS PADI ASAL LAMPUNG SELATAN (BERAS “PALAS”) DI KABUPATEN LAMPUNG SELATAN

2020 ◽  
Vol 8 (2) ◽  
pp. 248
Author(s):  
Dela Fitriana ◽  
Teguh Endaryanto ◽  
Rabiatul Adawiyah
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Descriptive Analysis ◽  
Survey Method ◽  
Consumption Pattern ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Analysis Methods ◽  
Level Of Satisfaction

This research aimed to find out consumption pattern and level of satisfaction of household consumers on “Palas” rice. The research was done in South Lampung with a survey method. The data was collected in Mei 2018. The technique used for sampling was nonprobability sampling with 40 respondents. The analysis methods used were descriptive analysis, Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA). The research showed that the household consumers of “Palas” rice consumed 9.12 kg per month. They consume “Palas” rice because the quality of “Palas” rice is quite good such as the color, the cleanliness, and the price. The CSI value obtained is 73,60 percent which is in satisfying category. According to the results of IPA attributes that should be top priorities are taste and texture of rice.Key words: Consumption, Customer Satisfaction, “Palas” rice

scholarly journals Implementasi Kebijakan dan Strategi dalam Pengelolaan Sampah di Kabupaten Blora

2020 ◽  
Vol 20 (1) ◽  
pp. 21-26
Author(s):  
Tri Yudianto ◽  
Prabang Setyono ◽  
I Gusti Ayu Ketut Rachmi Handayani
Keyword(s):  
Waste Management ◽  
Random Sampling ◽  
Descriptive Analysis ◽  
Community Satisfaction ◽  
Waste Generation ◽  
Analysis Model ◽  
User Charges ◽  
Satisfaction Index ◽  
Level Of Satisfaction ◽  
High Level

Latar belakang : Tingginya timbulan sampah merupakan permasalahan global yang berdampak pada kesehatan, oleh karena itu diperlukan strategi dalam pengelolaannya. Penelitian ini bertujuan untuk mengetahui gambaran implementasi kebijakan pengelolaan sampah dan mendeskripsikan tingkat kepuasaan masyarakat terhadap pengelolaan sampah yang ada di Kabupaten Blora.Metode : desain penelitian yang digunakan adalah deskriptif kualitatif untuk mengeksplorasi dan mendeskripsikan implementasi dan menilai tingkat kepuasaan dalam pengelolaan sampah. Penentuan sampel secara Stratified Proporsional Random Sampling pada penduduk yang bertempat tinggal dilokasi penelitian meliputi kecamatan Jepon, kecamatan Banjarejo, kecamatan Ngawen dan kecamatan kota Blora berjumlah 100 orang. Instrumen yang digunakan adalah lembar kuesioner untuk bahan wawancara dan observasi lapangan. Model analisis menggunakan metode analisis deskriptif kualitatif dengan paramater kebijakan untuk mengetahui implementasinya dan Indeks Kepuasan Masyarakat untuk menilai tingkat kepuasaan pelanggan terhadap pengelolaan sampah.Hasil : Implementasi pengelolaan sampah di Kabupaten Blora dapat berjalan dengan baik yang berpedoman pada dengan Peraturan Daerah Kabupaten Blora Nomor 1 Tahun 2011 tentang pengelolaan sampah, yang dilaksanakan mulai dari pengutipan retribusi, sumber timbulan sampah, pewadahan, pengumpulan (TPS), pengangkutan dan tempat pemrosesan akhir (TPS). Tingkat kepuasan masyarakat terhadap pelayanan pengelolaan sampah berdasarkan Indeks kepuasan mencapai angka 86,858 dengan grade B atau memuaskan.Simpulan : peraturan daerah tentang pengelolaan sampah memberikan kepastian hukum dalam implementasi pengelolaan sampah sehingga mampu memberikan kepuasaan terhadap pelanggan ABSTRACTTitle : Implementation and Strategy on Waste Management: Study Case at Blora RegencyBackground: The high level of waste generation is a global problem that impacts on health, therefore a strategy is needed in its management. This study aims to determine the description of the implementation of waste management policies and describe the level of community satisfaction with waste management in Blora Regency.Method: the research design used is descriptive qualitative to explore and describe the implementation and assess the level of satisfaction in waste management. Determination of the sample by Stratified Proportional Random Sampling of the population residing in the study site included Jepon sub-district, Banjarejo sub-district, Ngawen sub-district and Blora sub-district totaling 100 people. The instrument used was a questionnaire sheet for interview material and field observations. The analysis model uses a qualitative descriptive analysis method with policy parameters to determine its implementation and the Community Satisfaction Index to assess the level of customer satisfaction with waste management.Result: The implementation of waste management in Blora Regency can run well which is guided by the Regional Regulation of Blora Regency Number 1 of 2011 concerning waste management, which is carried out starting from the quotation of user charges, sources of waste generation, storage, collection (TPS), transportation and processing. end (TPS). The level of community satisfaction with waste management services based on the satisfaction index reaches 86.885 with grade B or satisfactory.Conclusion: Local regulations on waste management provide legal certainty in the implementation of waste management so that they are able to provide satisfaction to customers  

scholarly journals ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP LAYANAN ADMINISTRASI AKADEMIK PEGAWAI IAIN KENDARI

Ta dib ◽  
2020 ◽  
Vol 23 (1) ◽  
pp. 29
Author(s):  
Sumianti Sumianti ◽  
Syamsuddin Syamsuddin ◽  
Sitti Nurhalimah ◽  
Hasbullah Hasbullah ◽  
Herlina Herlina ◽  
...  
Keyword(s):  
Student Satisfaction ◽  
Educational Institution ◽  
Empirical Finding ◽  
Quality Measurement ◽  
Academic Administration ◽  
Satisfaction Index ◽  
Administrative Personnel ◽  
Level Of Satisfaction ◽  
Analysis Technique ◽  
Students Satisfaction

Governance quality measurement of an educational institution is one of the main factors that can impact on the image of the college and the student loyalty. This article aims to describe and analyze the student satisfaction level of the academic administration services of IAIN Kendari staff. The research sample amounted to 88 students from 752 population numbers. The research instruments were structured using a service satisfaction indicator which refers to the tangible, reliability, responsiveness, assurance, and empathy aspects. The data were analyzed by using the Student Satisfaction Index analysis technique. The result of students’ satisfaction of academic agency activities was in satisfactory category. Besides, an interesting empirical finding in this research was the level of students’ satisfaction of the service positively correlates with the number of the employees. That is, the higher the number of employees, the higher the level of satisfaction of the service and vice versa. This indicates the need for the proportional distribution of academic administrative personnel in order to provide the more qualified academic service.

scholarly journals Tourism Satisfaction Analysis of Tourism Packages as Tourism Products in Paksebali Village, Klungkung, Bali

2020 ◽  
Vol 6 (2) ◽  
pp. 390
Author(s):  
I Wayan Pantiyasa ◽  
Ni Putu Diah Prabawati
Keyword(s):  
Descriptive Analysis ◽  
Quantitative Descriptive Analysis ◽  
Qualitative And Quantitative ◽  
Analysis Techniques ◽  
Community Activities ◽  
Satisfaction Index ◽  
Tour Guides ◽  
Level Of Satisfaction ◽  
Quantitative Descriptive ◽  
The Village

The purpose of this study was to determine the level of satisfaction of tourists who visit and enjoy tour packages as a product of the tourism village of Paksebali, Klungkung, Bali. Data were collected by interviewing, observing, and distributing questionnaires to 100 tourists (incidental sampling). Data were analyzed using qualitative and quantitative descriptive analysis techniques through Index Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The result of the study is the tourists are satisfied. The indicators considered important by tourists are the friendliness of tour guides and the performance that exceeds their expectations. Indicator considered less important by tourists are the procedures for serving food and beverages, and the price suitability for tour packages. An indicator considered less important by tourists and felt too excessive is the cleanliness of the village environment. The tourists also hope that the tour time will be extended so they can be more involved in community activities.

scholarly journals Analisis Perbedaan Kualitas Pelayanan Listrik Pascabayar dan Listrik Prabayar terhadap Kepuasan Pelanggan Pada PT PLN (Persero) Area Ciputat

2017 ◽  
Vol 7 (3) ◽  
pp. 184-199
Author(s):  
Rasyida leila Ramadlana ◽  
Mukhamad Najib
Keyword(s):  
Customer Satisfaction ◽  
Descriptive Analysis ◽  
T Test ◽  
Chi Square ◽  
Satisfaction Index ◽  
Performance Matrix ◽  
Level Of Satisfaction ◽  
Chi Squared ◽  
Chi Square Test

PT PLN (Persero) is a state-owned enterprise (SOE) managing all aspects of electricity in Indonesia for 44 years, works to increase the quality of life and customer satisfaction oriented. The purpose of this research is to determine the level of interest and level of satisfaction on postpaid and prepaid electricity, relationship between characteristic and customer satisfaction, and customer satisfaction difference to the quality of service. The method of analysis used is descriptive analysis, Importance Performance Analysis (IPA), Customer Satisfaction Index (CSI), Chi-squared test and T-test. The results showed that the attributes contained in quadrant A of Importance of Performance Matrix need to be improved so that customer satisfaction increase, the CSI value of postpaid and prepaid electricity have been satisfying customers. The result of chi-square test suggests that there is correlation between sex and customer satisfaction of prepaid electricity customers and the T-test result suggests that prepaid electricity customer satisfaction is higher than postpaid electricity customer satisfaction.

scholarly journals Servive Quality on Education Institution: Satisfaction Index and IPA (Case Study on Accounting Department of State Polytechnic of Malang)

2019 ◽  
Vol 3 (4) ◽  
pp. 549
Author(s):  
Sumiadji . ◽  
Futuh Handoyo ◽  
Fita Setiati
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Student Satisfaction ◽  
Descriptive Analysis ◽  
Education Institution ◽  
Two Dimensions ◽  
Study Program ◽  
Five Dimensions ◽  
Satisfaction Index

The purpose of this study was to determine the level of student satisfaction towards the quality of service provided by the Accounting Department, State Polytechnic of Malang (Polinema), by comparing the actual service delivered by the institution to the one expected by the students. Respondents as samples were determined proportionally for each study program and class of as many as 100 students. The questionnaire was randomly given to respondents to obtain a response to service quality consisting of 5 (five) dimensions, namely tangible, reliability, responsiveness, assurance and empathy. Data analysis was descriptive analysis prosiding from descriping the data in term of the mean and frequency, and than measuring student satisfaction index and ending up with determining the service quality using importance-performance analysis (IPA). The results showed that  most respondents were DIV Management Accounting study program students, of whom the majority were female. The frequency of the students response for the quality of the received service fell into the catagory of very satisfying, which means that, in general, the quality of service received by students was very satisfying. There were found two dimensions in quadrant A where two forms of service quality must be improved immediately, four dimensions in quadrant B where six forms of service quality must be maintained, and all dimensions in quadrant D where eight forms of service quality in the short term may be ignored.

scholarly journals THE SATISFACTION LEVEL OF OIL PALM FARMERS ON THE SERVICE OF MARKETING INSTITUTIONS IN PENARIK SUBDISTRICT MUKOMUKO DISTRICT

Agric ◽  
2020 ◽  
Vol 32 (1) ◽  
pp. 13-28
Author(s):  
Era Impiani ◽  
Reswita Reswita ◽  
Ketut Sukiyono
Keyword(s):  
Palm Oil ◽  
Oil Palm ◽  
Sampling Method ◽  
Descriptive Analysis ◽  
Cluster Sampling ◽  
Satisfaction Index ◽  
Level Of Satisfaction ◽  
Palm Oil Mill ◽  
And Performance ◽  
Level Of Importance

This research  aims to identify service attributes based on the level of importance and performance according to palm oil farmers, knowing the level of satisfaction of oil palm farmers on the services that have been carried out by market institutions, knowing the level of satisfaction of oil Palm Farmers to the services carried out by Palm Oil Mill in Penarik District, Mukomuko Regency. This research was conducted in August 2018 on 80 respondents, namely 75 farmers and 5 marketing institutions. Research location determinedby using the two stage cluster sampling method. The data analysis methods used are Descriptive Analysis, Importance Performance Analysis (IPA), and the Customer Satisfaction Index (CSI). The result is that the service attributes that need to be improved by marketing institutions are the appropriate prices, time to pay, accuracy of weighing and honesty in service. Then the attributes that need to be improved in Palm Oil Mill are prices that match the accuracy of weighing and honesty in service. CSI values ​​on farmer respondents to marketing institutions were 74.67% and CSI values ​​on farmer respondents to Palm Oil Mill were 79.09%. Overall the level of satisfaction of oil palm farmers towards toke marketing services and PKS services is in the Satisfied category. The level of satisfaction to the MCC service is satisfied with the CSI index of 68.05%. Keywords: Oil Palm Farmers, Marketing, IPA, CSI, Satisfaction.

scholarly journals ANALISIS PELAYANAN KOPERASI CUBG TP.PAMULANG UNTUK MENINGKATKAN KEPUASAN ANGGOTA DENGAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA)

2021 ◽  
Vol 2 (2) ◽  
pp. 145-152
Author(s):  
Ernima Gulo ◽  
Irvana Arofah ◽  
Ilmadi Ilmadi ◽  
Aden Aden ◽  
Gerry Sastro
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Descriptive Analysis ◽  
Quality Analysis ◽  
Quantitative Descriptive Analysis ◽  
Satisfaction Index ◽  
Level Of Satisfaction ◽  
Quantitative Descriptive ◽  
Improve Service Quality

This  research  was  conducted to achieve improving the quality of service to members, for this reason, a service quality analysis method is needed. Here the methods needed are Service Quality (Servqual) and Importance Performance Analysis (IPA) methods. The purpose of this study is to identify the level of customer satisfaction with service quality by the CUBG Tp Cooperative. Pamulang, to find out what aspects are supporting the improvement of service quality and to provide recommendations for improvements or revisions that are prioritized to improve service quality at the CUBG Tp Cooperative. Pamulang. This research method is quantitative descriptive analysis using Servqual and Importance Performance Analysis (IPA) methods. The results of this study are the level of satisfaction of cooperative members using the Customer Satisfaction Index (CSI) method with a percentage of 86.05%. Based on the calculation of Servqual Analysis of 5 dimensions, namely Tangibility (physical evidence), Reliability (Reliability), Responsiveness (Awareness / responsiveness), Assurance (Guarantee) and Empathy (Empathy) represented by 25 attributes obtained if members of the CUBG Cooperative TP.Pamulang have been satisfied with the Servqual provided by the CUBG Cooperative Tp.Pamulang, this is shown in the average gap between expectations and reality of 0.05

scholarly journals AN ANALYSIS OF STUDENTS’ ERROR USING PREPOSITION IN NARRATIVE TEXT AT THE THIRD SEMESTER OF ENGLISH EDUCATION STUDY PROGRAM MUHAMMADIYAH UNIVERSITY OF METRO ACADEMIC YEAR 2015/2016

2017 ◽  
Vol 1 ◽  
pp. 79
Author(s):  
Atika Dwiyanti
Keyword(s):  
English Education ◽  
Descriptive Analysis ◽  
Narrative Text ◽  
English Department ◽  
Study Program ◽  
Writing Test ◽  
The Third ◽  
Education Study ◽  
The Subject ◽  
Academic Year

The third semester of English Education Study Program is supposed to have been able to use preposition correctly. The objectives of this research are to find out what kind of error do the students make in using prepositions based on Surface Strategy taxonomy when they write narrative text; to find out how often the students make error in using preposition when they write narrative text; to find out what are the reasons of the students to make error in using preposition when they write narrative text.This research is a qualitative research. The data analyzed are based on descriptive analysis, namely collecting the data, analyse the students error, classifying the students errors, describing errors based on their type, classifying the result of interview.This research was conducted at Muhammadiyah University of Metro. The subject is third semester of English Department academic year 2015/2016 with 32 students as participant. The data were collected from writing test and interview. The result of research showed that the highest percentages of the errors belong to addition type (48%). The second percentage is misformation type (29%). Then the third is omission type (21%). Next, the last percentage is misordering (2%). It means that the most committed errors made by the students is addition. The studenst really often made error in using preposition when they write narrative text and the students made error in using preposition when they write narrative text is the students were confuse in using prepositions and they did not understand how to differentiate them.

Sign in / Sign up

Export Citation Format

Share Document