SIKAP DAN KEPUASAN KONSUMEN TERHADAP PAKET MENU LELE TERBANG,  KAITANNYA DENGAN BAURAN PEMASARAN DI RUMAH MAKAN SAMBAL LALAP BANDAR LAMPUNG

This study aims to determine the consumers’ characteristics of attitude and satisfaction; in adition to its correlation with marketing mix of lele terbang package in Sambal Lalap Restaurant Bandar Lampung. Research location was determined purposively. The number of interviewed sample was 59 respondents that were chosen by convennion sampling. The first and fourth objectives were solved by descriptive analysis. The first and fourth purposes were analyzed descriptively, the second purpose was analyzed by using Fishbein’s multiattribute, and the third purpose was analyzed by using Customer Satisfaction Index (CSI) and Importance performance Analysis (IPA). The result showed that consumers were dominated by 19 to 24 years old women, and was bachelor students who had income last than < Rp1,500,000.00 per month and frequency of purchase the package was 1 to 3 times per week. The score of consummer attitude had been positive, some attributes with the highest score were taste, price, halal, cleanness, and the comfortable of the place. In overall, the score of CSI was feeling satisfied in consuming the menu packages of lele terbang. Based on the analysis of IPA, the attribute at the Kuadran I (main priority) was hygiene attribute. Moreover, the attribute in Kuadran II (hold the prestation) were taste, price, halal, cleanness, and the comfortable of the place. Attribute in Kuadran II (low priority) were aroma, size, benefit, location, and facility. While, attribute in Kuadran IV (excessive) were the attribute of menu and parking area. The marketing of menu package lele terbang at Sambal Lalap Restaurant had implemented marketing strategy (marketing mix).Key words: Attitude, CSI, IPA, marketing, package menu of lele terbang

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KEPUASAN KONSUMEN RUMAH TANGGA TERHADAP BERAS PADI ASAL LAMPUNG SELATAN (BERAS “PALAS”) DI KABUPATEN LAMPUNG SELATAN

Jurnal Ilmu-Ilmu Agribisnis ◽

10.23960/jiia.v8i2.4060 ◽

2020 ◽

Vol 8 (2) ◽

pp. 248

Author(s):

Dela Fitriana ◽

Teguh Endaryanto ◽

Rabiatul Adawiyah

Keyword(s):

Performance Analysis ◽

Customer Satisfaction ◽

Descriptive Analysis ◽

Survey Method ◽

Consumption Pattern ◽

Satisfaction Index ◽

Customer Satisfaction Index ◽

Analysis Methods ◽

Level Of Satisfaction

This research aimed to find out consumption pattern and level of satisfaction of household consumers on “Palas” rice. The research was done in South Lampung with a survey method. The data was collected in Mei 2018. The technique used for sampling was nonprobability sampling with 40 respondents. The analysis methods used were descriptive analysis, Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA). The research showed that the household consumers of “Palas” rice consumed 9.12 kg per month. They consume “Palas” rice because the quality of “Palas” rice is quite good such as the color, the cleanliness, and the price. The CSI value obtained is 73,60 percent which is in satisfying category. According to the results of IPA attributes that should be top priorities are taste and texture of rice.Key words: Consumption, Customer Satisfaction, “Palas” rice

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KEPUASAN KONSUMEN TERHADAP ATRIBUT KUALITAS MINUMAN KOPI DI JAVA PREANGER COFFEE HOUSE BANDUNG

Agricore: Jurnal Agribisnis dan Sosial Ekonomi Pertanian Unpad ◽

10.24198/agricore.v1i1.22690 ◽

2016 ◽

Vol 1 (1) ◽

Author(s):

Rayi Rahmanisa ◽

Agriani H. Sadeli

Keyword(s):

Performance Analysis ◽

Customer Satisfaction ◽

Descriptive Analysis ◽

Quality Attributes ◽

Raw Material ◽

Quality Attribute ◽

Satisfaction Index ◽

Customer Satisfaction Index ◽

And Performance ◽

The Impact

ABSTRAKPenelitian ini bertujuan untuk mendeskripsikan karakteristik konsumen minuman kopi, kesesuaiantingkat kinerja dengan kepentingan atribut kualitas dan tingkat kepuasan konsumen mengenai atributkualitas produk minuman kopi di Java Preanger Coffee House, Bandung. Penelitian didesain secarakuantitatif dengan analisis Importance Performance Analysis dan Customer Satisfaction Index. Hasilpenelitian terhadap 62 orang responden menunjukkan bahwa (1) konsumen didominasi laki-laki,berpendidikan sarjana, berusia 25-30 tahun, pekerjaan wiraswasta, tinggal di kota Bandung danberpendapatan di atas Rp5.000.000 per bulan; (2) Berdasarkan hasil perhitungan IPA, atribut yangmemiliki kepentingan tinggi dan kinerja yang memuaskan meliputi atribut rasa, kualitas, bahan baku,kenyamanan tempat serta pelayanan. Atribut yang memiliki tingkat kepentingan yang tinggi namunkinerjanya perlu ditingkatkan adalah atribut harga, aroma dan cara penyajian. Atribut yang memilikikinerja yang biasa saja serta tingkat kepentingannya rendah adalah atribut manfaat, tampilan fisik,ukuran volume dan informasi menu. Sementara, atribut yang konsumen anggap kurang pentingpengaruhnya namun kinerjanya berlebihan adalah atribut variasi rasa. (3) Hasil perhitungan indekskepuasan konsumen menunjukan bahwa konsumen merasa puas atas kinerja atribut kualitas produksecara keseluruhan. Perusahaan harus meningkatkan kualitas produknya sehingga sesuai dengan hargayang ditawarkan, memberikan pelatihan kepada pramusaji, menggunakan teknik pengolahan kopiyang lebih baik. Sedangkan untuk penelitian selanjutnya sebaiknya diteliti kegiatan pemasaranpromosi dan distribusi terhadap kepuasan konsumenKata kunci: kepuasan konsumen, atribut kualitas, Customer Satisfaction Index, Importance, Performance Analysis, kopi.ABSTRACTThe aim of this research is to analyze consumers’ characteristic, the level of conformity betweenimportance and performance level of coffee’s quality attributes and the overall satisfaction level ofconsumers towards quality attributes of coffee in Java Preanger Coffee House. Design of this researchis quantitative with 62 respondents. This research used descriptive analysis, Importance PerformanceAnalysis and Customer Satisfaction Index. Results showed 1) the major consumers in Java PreangerCoffee House are men which age around 25-30 year old that have job in private sector. They live inBandung, have allowance per month more than Rp5.000.000 and have bachelor degree; (2) Based onImportance Performance Analysis, attributes that have high importance and performance are taste,raw material quality, convenience place, and service atrribute. Attributes that the performance shouldbe increased are price, flavor, and serving method. Attributes that have average performance and lowimportance are benefit, physical appereance, coffee volume, and information menu. Attribute that haslow importance but has too much performance is variance of flavor; 3) The Customer SatisfactionIndex calculation showed that Java Preanger Coffee House consumers are overall satisfied withperformance of the coffee drinks quality attribute. Companies should improve the quality of theirproducts to match the price offered, providing training to waiters and using better coffee processingtechniques. Further research should be investigated the impact of distribution and promotionmarketing activities on customer satisfaction.Keywords: customer satisfaction, quality attribute, Customer Satisfaction Index, ImportancePerformance Analysis , coffee.

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Analisis Kepuasan dan Loyalitas Konsumen Midori Japanaese Restaurant Cabang K.H. Wahid Hasyim Jakarta Pusat

Jurnal Sains Terapan ◽

10.29244/jstsv.1.1.54-65 ◽

1970 ◽

Vol 1 (1) ◽

pp. 54-65

Author(s):

Tintin Sarianti ◽

Rr. Prita E Putriana

Keyword(s):

Performance Analysis ◽

Customer Satisfaction ◽

Consumer Satisfaction ◽

Descriptive Analysis ◽

Marketing Strategies ◽

Consumer Loyalty ◽

Satisfaction Index ◽

Customer Satisfaction Index ◽

The Times

Citizen consumption for the times towards food is more increase. This matter will be influenced by the increasing need of citizen on nutrition and nutrient. This phenomenon is followed by the existence of many restaurants as business caterers. Jakarta is one of the cities in Indonesia with a variety of diversity, including in terms of food. There are various kinds of foods sold in restaurants in Jakarta, both from within and outside the country. One of them is a unique Japanese food. Currently, there are more and more Japanese food restaurants in Jakarta. One of the restaurants that still survive until this day is Midori Japanese Restaurant. In maintaining its business, Midori Japanese Restaurant needed to explore its consumer characteristics, consumer satisfaction, and consumer loyalty. The restaurant can implement marketing strategies to maintain its business. This research was commenced from March to May 2010 and conducted at Midori Japanese Restaurant branch K.H. Wahid Hasyim Central Jakarta. This research used descriptive analysis for consumer characteristics, Customer Satisfaction Index (CSI), Importance Performance Analysis (IPA) to know the attributes improvements, and loyalty pyramid to determine the level of consumer loyalty. This research also provided recommendations that can be done as marketing strategy.Keywords: Japanese food, consumer characteristics, consumer satisfaction, consumer loyalty, descriptive analysis, Customer Satisfaction Index (CSI), Importance Performance Analysis (IPA), loyalty pyramid.

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The Behavior of Consumer Satisfaction in The Process of Purchasing Decisions in the Umkm Culinary Bogor North Bogor City

International Journal of Multicultural and Multireligious Understanding ◽

10.18415/ijmmu.v6i4.989 ◽

2019 ◽

Vol 6 (4) ◽

pp. 199

Author(s):

Lina Aryani ◽

Desmintari Desmintari

Keyword(s):

Performance Analysis ◽

Customer Satisfaction ◽

Consumer Satisfaction ◽

Descriptive Analysis ◽

Primary Data ◽

Purchasing Decisions ◽

Satisfaction Index ◽

Customer Satisfaction Index ◽

Population Member ◽

Data Source

The purpose of this study was to identify and determine the consumers’ behavior and satisfaction in purchasing decisions at North Bogor UMKM. Populations of this study are consumers who have shopped UMKM culinary products in North Bogor. The research method used was Non Probability sampling method, where not all the population member have the same opportunity to be a sample (prospective respondents), but respondents who are making purchases at UMKM in North Bogor District. The data source used is primary data obtained by using a questionnaire with a sample of 70 respondents who visited culinary UMKM in North Bogor. Data analysis in this study used three approaches: descriptive analysis, IPA (Importance Performance Analysis) analysis, and CSI analysis (Customer Satisfaction Index). The conclusions from the Importance Performance Analysis (IPA) test was the attributes that need to be considered and become the main priority for improvement are quadrant I (food hygiene, affordable price, and “harga sesuai dengan kualitas”). The results of the CSI method (Customer Satisfaction Index) show the level of customer satisfaction at 81.86%. This value is in the range of 80-100%, thus overall consumers feel very satisfied with the purchasing decisions at North Bogor UMKM. The output of this study is publications in accredited national journals/proceeding.

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TINGKAT KEPUASAN KONSUMEN TERHADAP RESTORAN HAPPY COW STEAK BOGOR JAWA BARAT

Forum Agribisnis ◽

10.29244/fagb.5.2.139-158 ◽

2017 ◽

Vol 5 (2) ◽

pp. 139-158

Author(s):

Ayumi Fitriani Gunawan ◽

Wahyu Budi Priatna

Keyword(s):

Performance Analysis ◽

Customer Satisfaction ◽

Information Search ◽

Consumer Satisfaction ◽

Descriptive Analysis ◽

Purchase Behavior ◽

Alternative Evaluation ◽

Satisfaction Index ◽

Customer Satisfaction Index ◽

Post Purchase

Happy Cow Steak is a restaurant in Bogor which offers western menu with steak as its main product. The aim of this research was to find out the characteristic of Happy Cow Steak’s consumers, buying decision process, and consumer satisfaction. There were 90 respondents participating in this reserach. The methods used in this study were descriptive analysis, Importance Performance Analysis (IPA), and Customer Satisfaction Index (CSI). The research showed that the majority of consumers who visited Happy Cow Steak Restaurant were women, 21-30 years old, income between Rp 500.000 to Rp 1.499.999 per month, bachelors and senior high school, graduate students, not married, and lived in Bogor. There were five stages which the happy cow steak consumers had in their buying decision making process, i.e. need recognition, information search, alternative evaluation, purchase decision, and post-purchase behavior. Importance Performance Analysis (IPA) showed that the steak cutlery availability, restaurant cleanness, and restaurant comfort were the priority to be improved to meet customer satisfaction. Based on Customer Satisfaction Index (CSI) test, consumer satisfaction level of Happy Cow Steak Restaurant was 71, 94 percent implying that the customers were satisfied.

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PERILAKU DAN KEPUASAN KONSUMEN MAHASISWA UNIVERSITAS LAMPUNG TERHADAP MAKANAN CEPAT SAJI MENU UTAMA AYAM BAKAR [Customer Behavior and Satisfaction of the University of Lampung Students on Fast Food Grilled Chicken as the Main Menu]

Jurnal Teknologi & Industri Hasil Pertanian ◽

10.23960/jtihp.v24i2.77-88 ◽

2019 ◽

Vol 24 (2) ◽

pp. 77

Author(s):

Fibra Nurainy ◽

Azhari Rangga ◽

Mahesa Reyhan Prayoga

Keyword(s):

Performance Analysis ◽

Customer Satisfaction ◽

Fast Food ◽

Marketing Mix ◽

Value Analysis ◽

Satisfaction Index ◽

Price Discounts ◽

Customer Satisfaction Index ◽

Specific Activities ◽

The University

This study aimed at knowing the behavior and consumer satisfaction of students at the University of Lampung on fast food products, and determining the level of importance and performance of attributes that influence the marketing mix recommendations. The study used a behavioral survey and customer satisfaction method was performed to survey 77 students. Data were analyzed using Importance-Performance Analysis, and Customer Satisfaction Index. The results showed that the initial motivation of consumers to buy was easy to obtain (29 people), and the benefit sought to eliminate hunger and had good taste (72 people). The main focus of the attributes was the taste (54 people) by which consumers who felt quite satisfied were 43 people and those who decided to buy back as many as 71 people. The results of the Importance-Performance Analysis showed that the main priority was the speed of preserving. Attributes that was suitable with the interests of consumers were spices, textures, product hygiene, friendliness in service and comfort of the place, while the low-performance attributes were product appearance, price discounts on specific activities, selection of advertising media used, preserving package and size per serving. The value analysis of the Customer Satisfaction Index (CSI) was 86.56%, that means the consumers feel very satisfied. Recommendations related to the marketing mix (7P) to be performed by producers were product variables improvement, namely appearance and preserving, and promotion products, such as price discounts on specific activities, as well as actively promoting on social media.

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Analisis Preferensi Bunga Krisan (Chrysanthemum morifolium r) di Pusat Promosi dan Pemasaran Bunga dan Tanaman Hias, Rawa Belong, Jakarta Barat

JURNAL AGRIBISAINS ◽

10.30997/jagi.v3i1.1027 ◽

2017 ◽

Vol 3 (1) ◽

Author(s):

Asih Purnamasari ◽

Ita Novita ◽

Arti Yusdiarti

Keyword(s):

Performance Analysis ◽

Customer Satisfaction ◽

Consumer Preferences ◽

Descriptive Analysis ◽

Marketing Mix ◽

Chrysanthemum Morifolium ◽

Average Level ◽

Consumer Interest ◽

Satisfaction Index ◽

Consumer Expectations

The purpose of this study is to identify and assess the consumer characteristics of chrysanthemum plants at Pusat Promosi dan Pemasaran Bunga dan Tanaman Hias Rawa Belong, West Jakarta, and analyze consumer preferences towards attributes chrysanthemum plants andanalyze the level of customer satisfaction of chrysanthemum plants. The analysis used is descriptive analysis, Importance Performance Analysis (IPA) using Minitab 16 and the analysisof Customer Satisfaction Index (CSI). The results showed the average level of performance of chrysanthemum plants was 4,07 and the average level of consumer interest is 4,19 with acompliance rate of 97,06%, so it can be said that the performance of chrysanthemum plants have to meet consumer expectations. CSI value amounted to 81,87% at an interval of 80-100% can be interpreted so that consumers are satisfied with the performance of the marketing mix PusP2BTH Rawa Belong West Jakarta.Keywords: Consumer Preferences, Chrysanthemum, IPA, CSI

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ANALISIS KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN PADA BRAJA MUSTIKA HOTEL & CONVENTION CENTRE, BOGOR

Jurnal Manajemen ◽

10.24912/jm.v19i3.37 ◽

2017 ◽

Vol 19 (3) ◽

pp. 321

Author(s):

Stephanie Alexandra Suwanda ◽

Edward Siregar

Keyword(s):

Performance Analysis ◽

Customer Satisfaction ◽

Service Quality ◽

Descriptive Analysis ◽

Tourism Industry ◽

Quality Analysis ◽

Satisfaction Index ◽

Customer Satisfaction Index ◽

Hotel Service ◽

Hotel Service Quality

Sebagai pengembangan industri pariwisata di Indonesia, ada sejumlah hotel diperlukan sebagai fasilitas akomodasi, karena itu membawa persaingan di antara mereka. Dalam persaingan yang sangat ketat, hotel setiap pengusaha perlu berpikir tentang membuat beberapa ide kreatif dan meningkatkan kualitas layanan mereka akan ditawarkan kepada konsumen. Tujuan dari penelitian ini adalah untuk mengidentifikasi konsumen demografi di Hotel brajamustika, untuk menganalisis tingkat signifikansi melalui Braja Mustika Hotel kualitas layanan, dan untuk menganalisis tingkat kepuasan pelanggan melalui Braja Mustika Hotel kualitas layanan. Analisis ofthe data yang digunakan dalam penelitian ini adalah analisis deskriptif, Importance Performance Analysis (IPA), dan Customer Satisfaction Index (CSI). Studi ini menunjukkan bahwa tingkat kepuasan pelanggan yang terjadi pada tingkat puas.As the development on the tourism industry in Indonesia, there are number of hotels required as accomodation facilities, hence it brings rivalry among them. In a very tight competition, every hotel businessmen needs to think about making some creative ideas and increasing the service quality they would offered to the consumers. The purposes of this study are to identify consumers demographic on hotel brajamustika, to analyze the significance rates through Braja Mustika Hotel service quality, and to analyze customers satisfaction rate through Braja Mustika Hotel service quality. Analysis ofthe data used in this research is descriptive analysis, Importance Performance Analysis (IPA), and Customer Satisfaction Index (CSI). This study showed that customers satisfaction rates was occurred on the satisfied rate.

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ANALISIS PERSEPSI KONSUMEN TERHADAP BAURAN PEMASARAN PRODUK KERIPIK NANAS DI KUALA NENAS KOTA PEKANBARU

SEPA Jurnal Sosial Ekonomi Pertanian dan Agribisnis ◽

10.20961/sepa.v16i1.31880 ◽

2019 ◽

Vol 16 (1) ◽

pp. 54

Author(s):

Elfa Azani Et ◽

Jum'atri Yusri ◽

Fajar Restuhadi

Keyword(s):

Performance Analysis ◽

Customer Satisfaction ◽

Consumer Satisfaction ◽

Raw Materials ◽

Marketing Mix ◽

Consumer Decision Making ◽

Purposive Sampling ◽

Satisfaction Index ◽

Customer Satisfaction Index ◽

Competitive Prices

<div>Penelitian ini bertujuan untuk mengetahui karakteristik konsumen, menganalisis proses pengambilan keputusan konsumen dalam pembelian, mengevaluasi kepentingan dan kinerja atribut bauran pemasaran, dan mengetahui kepuasan konsumen terhadap bauran pemasaran keripik nanas produksi Desa Kualu Nanas Kecamatan Tambang Kabupaten Kampar. Pengambilan sampel menggunakan metode purposive sampling. Data dianalisis menggunakan metode deskriptif, Importance Performance Analysis, Customer Satisfaction Index. Hasil penelitian menunjukkan bahwa tujuan konsumen membeli keripik nanas adalah untuk oleh-oleh dengan alasan keripik nenas merupakan makanan khas Riau dengan rasa enak. Dalam proses pengambilan keputusan pembelian, hanya 44% konsumen mencari informasi mengenai merek sebelum membeli. Alasan pemilihan tempat pembelian adalah kondisi tempat yang nyaman dan mudah dijangkau. Atribut pemasaran keripik nanas yang menurut konsumen penting tetapi kinerjanya masih rendah sehingga harus ditingkatkan oleh produsen adalah atribut pemberian tester. Atribut pemasaran yang menurut konsumen penting dan kinerjanya sudah baik sehingga harus dipertahankan oleh produsen adalah cita rasa produk, warna produk, izin dinkes, tanggal kadaluwarsa, label halal, kualitas kebersihan, isi kemasan, keutuhan bentuk, keterjangkauan harga, akses (lokasi) dapat dijangkau dengan mudah, papan nama toko, visibilitas dan kenyamanan tempat. Kepuasan konsumen termasuk kategori sudah puas. </div>This study aims to determine consumer characteristics, analyze consumer decision-making processes in purchasing, evaluate the importance and performance of marketing mix attributes, and determine consumer satisfaction with the marketing mix of pineapple chips produced by Kualu Nenas Village. Sampling uses Purposive sampling method. Data were analyzed using descriptive methods, Importance Performance Analysis, Customer Satisfaction Index. The results showed the consumer characteristics of pineapple chips in Pekanbaru City as follows: 73% female, the largest age group 26-31 years, 48% employment as private employees, 50% of undergraduate education, income above 4,500,000. The purpose of buying pineapple chips is for souvenirs because the food is typical of Riau with good taste. Only 44% of consumers seek information about brands before buying. The reason for choosing a place of purchase is the condition of a place that is comfortable and easily accessible. The attributes of pineapple chip that must be improved by the manufacturer are the attributes of the tester. The attributes that must be maintained so that consumers continue to buy pineapple chips are product taste, product color, health office permit, expiration date, halal label, hygiene quality, packaging contents, form integrity, affordability, accessible location, signpost name shop, visibility and comfort of the place. Attributes that according to consumers are not too important and their performance is low are information on the composition of raw materials, packaging design, competitive prices, product signboards and sales promotions. Attributes that have performed well but are not considered important are brand, product durability and store popularity. Consumer satisfaction of 82.03% means that consumers are satisfied.

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The effect of quality service on costumer satisfaction in Bitung Oceanic Fishing Port, Indonesia

AQUATIC SCIENCE & MANAGEMENT ◽

10.35800/jasm.4.1.2016.14400 ◽

2016 ◽

Vol 4 (1) ◽

pp. 11

Author(s):

Recky Pangemanan ◽

Effendi P. Sitanggang ◽

Jardie A. Andaki

Keyword(s):

Performance Analysis ◽

Customer Satisfaction ◽

Quantitative Methods ◽

Gap Analysis ◽

Document Preparation ◽

Clean Water ◽

Satisfaction Index ◽

Customer Satisfaction Index ◽

Fish Catch ◽

Supply Equipment

Title (Bahasa Indonesia): Pengaruh kualitas layanan terhadap kepuasan pengguna jasa di Pelabuhan Perikanan Samudera (PPS) Bitung, Indonesia This study evaluates the effect of service quality on the service users’ utilization in the Ocean Fisheries Port (OFP) of Bitung, Indonesia. It employed 3 quantitative methods,Customer Satisfaction Index (CSI), Importance Performance Analysis and Gap Analysis. From 14 services, there were 13 services categorized as satisfactory services. It means that Ocean Fisheries Port of Bitung has performed well in most of its functions. The unsatisfactory one was clean water service. To increase the users’ level of satisfaction in the OFP of Bitung, improvement needs to be done in the services of ship arrival and departure document preparation, fishing vessel log book inspection, recommendation for subsidized fuel use, fish catch certification, port hygiene, entrance ticket, information building rental, electricity, clean water supply, equipment rental, and mooring. Penelitian tentang pengaruh kualitas layanan terhadap kepuasan pengguna jasa di Pelabuhan Perikanan Samudera (PPS) Bitung, Indonesia, telah dilakukan. Dengan mengunakan 3 metode kuantitatif, yaitu Customer Satisfaction Index (CSI), Importance Performance Analysis dan Gap Analisis, didapat hasil sebagai berikut: dari 14 layanan, terdapat 13 layanan yang mendapatkan predikat puas meskipun tidak ada yang sangat memuaskan. Ini dapat diartikan, bahwa PPS Bitung telah melakukan tugas pokok dan fungsinya dengan baik. Hanya ada satu pelayanan yang kurang memuaskan, yaitu pelayanan air bersih. Untuk meningkatkan kepuasan pengguna jasa/stakeholder di PPS Bitung, maka perbaikan perlu dilakukan terhadap pelayanan persiapan dokumen kedatangan dan keberangkatan kapal, log book penangkapan ikan, rekomendasi bahan bakar minyak solar subsidi, sertifikat hasil tangkapan ikan, kebersihan kolam pelabuhan dan kebersihan pelabuhan, pas masuk, sewa lahan bangunan informasi, jasa listrik, jasa air bersih, sewa peralatan, dan tambat labuh.

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