Virtual Friend
According to annual report of tourism ministry (2017-2018), Tourism is a major engine of economic growth and an important source of employment and foreign exchange earnings. In 2017 foreign exchange earnings were 1, 80,379 crore With a growth of 17%. With this we can infer that tourism sector is really essential for the GDP growth of Indian economy. As per the statistics provided by Ministry of tourism of India, there are 1652.49 million domestic tourists’ visits to all states of India having growth rate of 2.3%.It is a core source of income for local people as well as respective government. It is also a great platform for the private companies to earn high profits in Indian tourist market. This is the reason, so many private companies have formed the online applications to facilitate the tourists and earning huge profits out of that. But now the question arises whether the tourists are satisfied with services provided or not? Do tourists face any issues or challenges during their travel in spite of availability of so many virtual facilities? After analyzing the responses from questionnaire and personal interview, it is being realized that tourist’s requirements are not being completely fulfilled. To satisfy their need this research paper has focused on the formation of the virtual friend which would provide more transparency in case of the reviews of the services and would assist them in case of no connectivity.