scholarly journals Membangun Rantai Pembelian Ulang Wisatawan

Media Wisata ◽  
2021 ◽  
Vol 8 (2) ◽  
Author(s):  
Yudi Setiaji
Keyword(s):  
Customer Service ◽  
Structural Equation ◽  
Equation Model ◽  
Validity And Reliability ◽  
Tourist Satisfaction ◽  
Key Factor ◽  
Perception Of Quality ◽  
Research Implication ◽  
A Company

Satisfaction and rebuying become the key factor influencing the advantage and growth of tourism companies in a long term. This research test the model of the relation of quality perception, satisfaction, and rebuying tourist market which a mediated by trust.The questioner was used to collect the data from 300 respondents, test the validity and reliability confirmation with the coefficient of Cronbach alpha. Analyse the data to test the hypothesis this research used a structural equation model healthily to collect the data. The result of the empirical study indicates that a whole found a causality relation at four accurate a company, satisfaction directly influenced by the perception of quality and rebuying mediated by trust of a customer to the company.This research implication indicates that the company owning higher level tourist satisfaction storey; level will be easier to customer becomes the devoted to doing the rebuying, therefore strengthen the ability and improve its speciality go together with the customer service, will make the company do not only limited to able to hold out attacked from serangan competitor but also able to grow healthily industrial market service which hyper-competition.

scholarly journals Dimensionamiento de Almacén a partir de la Planificación de Requerimiento de Materiales en una Fábrica de Revestimiento de Poliuretano

Ingeniería ◽  
2018 ◽  
Vol 23 (1) ◽  
pp. 48
Author(s):  
Andrés Mauricio Hualpa Zuñiga ◽  
Carolina Suárez R.
Keyword(s):  
Customer Service ◽  
Future Research ◽  
Second Phase ◽  
Logistics Systems ◽  
Key Factor ◽  
Storage Problem ◽  
Two Phases ◽  
New Equation ◽  
A Company

Context: the design of the warehouse is a key factor in the configuration of logistics systems, as it can facilitate the timely management of materials, intermediate and/or final products, improving the time, cost and levels of customer service. To achieve this, experts help is required to integrate within the design an appropriate combination of storage, manipulation of materials and selection of orders. This level of integration, however, has not yet been achieved since the advances in the subject have been addressed from different aspects of the storage problem, but independently.Method: the article presents a method for warehouse layout design in two phases. The first phase defines the variables and parameters that are obtained from the planning of the production; the second phase consists of five stages that culminate in the integral design of the warehouse. In this last phase a modified version of an existing mathematical model of sizing is applied, where a new equation is added.Results: the method is applied to a company that supplies liquid polyurethane in the construction sector. The design generates four options for configuration of shipping and receiving docks and five storage options, where the best option generates an average area, mean real capacity and percentage average of storage utilization of 374,8 m2, 360 pallet and 93,8% respectively. These results are coherent with the dynamics of the company.Conclusions: the method allows evaluating options of the flow configuration and their respective sizing than may influence decisions of great importance in the operational capacity of the company in the short, medium and long term. In the future research is interesting to include new conditions, for example the compatibility of the method with different distributions to the traditional configuration of parallel shelves. 

scholarly journals Strategic sourcing: An empirical study among Indian construction retailers

2021 ◽  
Vol 11 (1) ◽  
pp. 34-48
Author(s):  
Tisha Meriam Cherian ◽  
◽  
Shanmugam Munuswamy ◽  
K. Mohamed Jasim ◽  
◽  
...  
Keyword(s):  
Structural Equation ◽  
Statistical Tests ◽  
Construction Material ◽  
Construction Materials ◽  
Positive Influence ◽  
Equation Model ◽  
Primary Data ◽  
Validity And Reliability ◽  
Strategic Sourcing

The Indian retail industry is an emerging sector particularly in the construction segment. Retailers play a major role in sourcing of construction materials. This paper aims to identify the factors responsible for strategic sourcing and to find the influence between them for effective business transactions among construction material retailers in India. Primary data was collected using a structured questionnaire and an adequate sample of 330 responses were obtained from the targeted respondents using convenient sampling method. Following statistical tests for validity and reliability, Structural Equation Model was used to analyse the data. Based on previous studies, five variables were identified: unstructured buying, retailer evaluation, retailer disengagement, retailer relationship management and strategic sourcing and 21 key items were considered for the survey. With the factors, a conceptual model was formulated, and hypotheses were framed and tested. Among the five hypotheses, four hypotheses were supported in the study. All variables except unstructured buying have a strong positive influence on strategic sourcing. The study's implications include creating a long-term relationship with retailers and enhancing strategic sourcing practices in the Indian construction sector. This study serves as a literature resource in strategic sourcing and adds value to construction supply chains.

scholarly journals Pengaruh Konflik Dan Stres Terhadap Kinerja Karyawan Kap, Diintervening Oleh Budaya Organisasi

2021 ◽  
Vol 3 (2) ◽  
pp. 360
Author(s):  
Erika Sandora ◽  
I Gede Adiputra
Keyword(s):  
Organizational Culture ◽  
Path Analysis ◽  
Structural Equation ◽  
Employee Performance ◽  
Measurement Model ◽  
Equation Model ◽  
Equation Modeling ◽  
Analysis Method ◽  
Validity And Reliability ◽  
A Company

Employee performance in a company does not always run smoothly, sometimes even employee performance can decrease dramatically. This is because there are several factors that cause a decrease in employee performance, one of which is conflict and stress. The purpose of this study was to determine and analyze the effect of conflict and stress on employee performance that is intervene by the organizational culture at  Kantor Akuntan Publik. The data were obtained by distributing questionnaires to 50 employees of Kantor Akuntan Publik Drs. Tommy Santoso. The analysis method used in this research is Structural Equation Modeling (SEM). This study uses a measurement model analysis of validity and reliability tests. Based on the results of path analysis, it shows that conflict and stress have a negative and significant effect on the employee performance, organizational culture has a positive and significant effect on employee performance, organizational culture can significantly intervene the relations between conflict and employee performance and organizational culture can significantly intervene the relations between stress and employee performance at Kantor Akuntan Publik. Kinerja karyawan di dalam suatu perusahaan tidak selalu berjalan dengan mulus, bahkan terkadang kinerja karyawan dapat menurun drastis. Hal tersebut dikarenakan terdapat beberapa faktor yang menyebabkan penurunan kinerja karyawan, salah satunya yaitu konflik dan stres. Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis pengaruh konflik dan stres terhadap kinerja karyawan yang diintervening oleh budaya organisasi pada Kantor Akuntan Publik. Data diperoleh dengan menyebarkan kuisioner kepada 50 karyawan Kantor Akuntan Publik Drs. Tommy Santoso. Metode analisis yang digunakan dalam penelitian ini adalah Structural equation model (SEM). Penelitian ini menggunakan analisis model pengukuran uji validitas dan uji reliabilitas. Berdasarkan hasil analisis jalur (path analysis) menunjukkan bahwa konflik dan stres berpengaruh negatif dan signifikan terhadap kinerja karyawan, budaya organisasi berpengaruh positif dan signifikan terhadap kinerja karyawan, budaya organisasi dapat mengintervening hubungan antara konflik dan kinerja karyawan secara signifikan dan budaya organisasi dapat mengintervening hubungan antara stres dan kinerja karyawan secara signifikan pada Kantor Akuntan Publik.

scholarly journals The Effect of the Acculturation of Chinese Immigrants on Tourist Satisfaction and Quality of Life

2021 ◽  
Vol 13 (4) ◽  
pp. 1770
Author(s):  
Taeyoung Cho ◽  
Taesoo Cho ◽  
Hao Zhang
Keyword(s):  
Quality Of Life ◽  
Cultural Change ◽  
Cultural Adaptation ◽  
Structural Equation ◽  
Chinese Immigrants ◽  
Well Being ◽  
Equation Model ◽  
Subjective Well Being ◽  
Tourist Satisfaction

Given the rapidly increasing number of foreign nationals migrating to Korea, this study investigates the relationship between cultural adaptation, tourist satisfaction, and quality of life among Chinese immigrants in Korea. A questionnaire survey was conducted among 344 Chinese immigrants in Korea who visited Gyeongju, where Korean World Heritage sites and modern tourist facilities coexist. A structural equation model was used to verify the hypothesis and indicated that cultural assimilation and cultural separation had a significant effect on tourist satisfaction, whereas cultural integration and cultural change did not have any statistically significant effect on tourist satisfaction. Additionally, tourist satisfaction had a significant effect on quality of life (in terms of subjective well-being and psychological well-being). The results of this study can function as a reference for improving Chinese immigrants’ cultural adaptation, tourist satisfaction, and quality of life.

scholarly journals Driving Mechanism of Farmers’ Utilization Behaviors of Straw Resources—An Empirical Study in Jilin Province, the Main Grain Producing Region in the Northeast Part of China

2021 ◽  
Vol 13 (5) ◽  
pp. 2506
Author(s):  
Hongpeng Guo ◽  
Shuang Xu ◽  
Xiaotong Wang ◽  
Wen Shu ◽  
Jia Chen ◽  
...  
Keyword(s):  
Structural Equation ◽  
Positive Impact ◽  
Agricultural Waste ◽  
Equation Model ◽  
Subjective Norms ◽  
Jilin Province ◽  
Policy Implications ◽  
Driving Mechanism ◽  
Perceived Behavior Control

In recent years, the unsustainable behaviors of straw utilization have led to waste straw being one of the sources of agricultural non-point source pollution. Studying the resource utilization of crop straw is conducive to expediate the development of ecological and green agriculture. More importantly, it has long-term significance for the recycling of agricultural waste, improving the quality of rural life, and the employment of farmers. Based on the theory of planned behavior (TPB), taking the representative survey questionnaire of farmers in Jilin Province, China as the sample, the structural equation model (SEM) was constructed to study the main factors that drive the utilization behaviors of straw resources of farmers and to explore the driving mechanism of the farmers behaviors in Jilin Province. The results show that the behavioral attitude and subjective norms of farmers in Jilin Province not only indirectly affect their actual behaviors through behavioral willingness, but also has significant direct effects on their behaviors. The most critical factors that affect the willingness of farmers to utilize the straw resources in Jilin Province are subjective norms and moral responsibilities. The subjective norms of farmers have a direct and significant positive impact on their willingness and behaviors. Behavioral attitude and perceived behavior control have a significant positive impact on their willingness. The behavioral willingness has a significant positive impact on their actual behaviors. This study provides guidance for the utilization of straw resources policy implications.

scholarly journals Pengaruh Kualitas Produk Terhadap Kepuasan, Reputasi Merek Dan Loyalitas Konsumen Jamu Tolak Angin Pt. Sido Muncul

2011 ◽  
Vol 4 (2) ◽  
Author(s):  
Budi Hermawan
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Equation Model ◽  
Chi Square ◽  
Brand Reputation ◽  
Key Factor ◽  
Good Reputation ◽  
Loyal Customers

One of the key factor that PT Sido Muncul concerns about its Jamu Tolak Angin is the customer loyalty. The increase number of loyal customers can be considered as the success of the company’s product amidst the competition. This research is conducted to find out whether the product’s quality influences the customer loyalty through customer satisfaction and brand reputation of the PT Sido Muncul’s Jamu Tolak Angin brand. This research is conducted to retest the model proposed by Fred Selnes (1993), by using the Structural Equation Model (SEM). The sample of this research is 200 persons, collected by judgment sampling. The result of this research shows that customer loyalty is influenced by product quality, customer satisfaction, and brand reputation. Product quality influences customer loyalty through customer satisfaction and brand reputation. The model’s test of this research shows Chi-Square=65.81 (P=0.00026), RMSEA=0.071, GFI=0.94, dan AGFI=0.90. Product quality influences customer loyalty through customer satisfaction and brand reputation by 0.26 and it influences customer loyalty through brand reputation by 0.46. This research shows that good quality product will lead to the increase of customer loyalty and brand reputation of the PT Sido Muncul’s Jamu Tolak Angin brand. Loyal customers are directly influenced by PT Sido Muncul’s Jamu brand, while customer satisfaction doesn’t directly influence customer loyalty. When choosing which jamu product to consume, the customers don’t necessarily choose the product based on the satisfaction of past use but on the brand reputation. Customers think that the jamu brand that has good reputation is suitable for continuous use. This is because customers view jamu as traditional medicine, so the selection should be based on those products who have reliable brand reputation. This result shows that the PT Sido Muncul’s Jamu Tolak Angin brand reputation that has been formed may strengthen the product quality’s influence on creating customer loyalty.

scholarly journals ANALYSIS OF THE IMPACT OF LEADERSHIP STYLE AND JOB SATISFACTION ON TURNOVER INTENTION THROUGH JOB STRESS AT CUSTOMER SERVICE (FRONTLINE) PT TIKI JALUR NUGRAHA EKAKURIR (JNE)

2019 ◽  
Vol 17 (1) ◽  
pp. 33
Author(s):  
Sri Mulyani ◽  
Hendra Gunawan
Keyword(s):  
Job Satisfaction ◽  
Job Stress ◽  
Customer Service ◽  
Leadership Style ◽  
Turnover Intention ◽  
Structural Equation ◽  
Equation Model ◽  
Primary Data ◽  
Negative Effect ◽  
The Impact

<p>The problem of this research was Turnover intention is a factor of discomfort experienced agent in a company. Turnover intention needs to get serious attention to the organization especially to leadership or manager so can applying force leadership proper and improve job satisfaction to reduce job stress in the company.<br />The purpose of this research was the effect of leadership style and job satisfaction toward Turnover intention throught job stress at customer service (frontline) PT Tiki Jalur Nugraha Ekakurir (JNE), Tomang Jakarta.<br />The methodology of this research was testing hypothesis. The data used were primary data collected from questionaire. The samples consisted of 164customer service (frontline)PT Tiki Jalur Nugraha Ekakurir (JNE), which were determined through purposive sampling method. The data were analyzed through Structural Equation Model (SEM) of AMOS version 23.0for Windows.<br />The results of the study showed that there have been negative effect and significant between leadership style and job satisfaction toward Turnover intention throught job stress. The role of job stress very dominant as a mediator the influence of leadership style and job satisfaction toward Turnover intention.<br />Implication of this research is expected to managers can increase the determinants job stress itself for example by raising job satisfaction (salary, reward, job promotion) and applying force leadership proper and able to adjust with all the work situation.</p>

scholarly journals LULUCF Including - Excluding Emissions and Health Expenditures Path and Panel Data Analysis of Solution Result Relationship Example of G7 Countries

2020 ◽  
Author(s):  
Zişan Yardım Kılıçkan ◽  
Rıdvan Karacan
Keyword(s):  
Land Use ◽  
Panel Data ◽  
Structural Equation ◽  
Fossil Fuels ◽  
Panel Data Analysis ◽  
Health Expenditures ◽  
Equation Model ◽  
Total Emission ◽  
G7 Countries

<p>Traditional production is carried out using fossil fuels. In recent years, the destructive effects of fossil fuel elimination especially on human health and the environment became prominent. This effect leads to an increase in health expenditures (HE), and health problems that are severe and require long term therapies. To counter this problem, some countries have taken some measures to mini the effects of fossil fuels. One of these measures is called “Land Use, Land Use Change and Forestry” or LULUCF for short. LULUCF aims to reduce greenhouse gas emissions in the atmosphere by natural means that are cheap. In this regard, this paper aims to analyze the effects of harmful gases of total emissions in terms of health expenditures both including LULUCF (LI) and excluding LULUCF (LE). Panel data methodology and SPSS Path (Structural Equation) Model were used and cover G7 countries between 1990 and 2016. It was found that there is no linear relationship between LE and HE and LI has no effect on HE. Path analysis showed a negative correlation between LI total emission and SH and a positive correlation between LE total emission and HE.</p>

scholarly journals KUALITAS LAYANAN WISATA MEDIS YANG MEMPENGARUHI KEPUASAN DAN LOYALITAS WISATAWAN MANCANEGARA DI BALI

2019 ◽  
pp. 348
Author(s):  
Yudha Eka Nugraha ◽  
Syamsul Alam Paturusi ◽  
Ni Made Sofia Wijaya
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Medical Tourism ◽  
Sampling Technique ◽  
Equation Model ◽  
Medical Services ◽  
Tourist Satisfaction ◽  
Medical Clinics ◽  
Main Variable

Medical Tourism is a potential sector to develop in Bali. Medical clinics offer various medical services treatment to attract tourists. The clinics must have an excellent quality of standard services to get customers satisfaction. The aim of this study is to analyze the influence of the medical services quality on tourist satisfaction and tourist loyalty in Radiance Clinic Bali. They were about 200 respondents and selected using accidental sampling technique. The analysis uses Structural Equation Model (SEM), calculated with AMOS program. The result of research examines that service quality is a main variable with significance effects on the satisfaction and loyalty of tourists’ customers in Bali. Results of the research indicated that there is direct effect between service quality to satisfaction and satisfaction to loyalty. On the other hand, indirect effect happens between service quality to loyalty. Keywords: Service Quality, Tourist Satisfaction, Tourist Loyalty

scholarly journals How port aesthetics affect destination image, tourist satisfaction and tourist loyalty?

2020 ◽  
Vol 5 (2) ◽  
pp. 211-228
Author(s):  
Chin-Shan Lu ◽  
Hsiang-Kai Weng ◽  
Shiou-Yu Chen ◽  
Chi Wai Chiu ◽  
Hiu Yan Ma ◽  
...  
Keyword(s):  
Hong Kong ◽  
Structural Equation ◽  
Structural Model ◽  
Measurement Instrument ◽  
Positive Influence ◽  
Equation Model ◽  
Destination Image ◽  
Content Type ◽  
Tourist Satisfaction ◽  
Culture Design

Purpose This study aims to examine the linkages between port aesthetics, destination image, tourist satisfaction and tourist loyalty in Hong Kong. Design/methodology/approach To achieve this objective, the authors surveyed 247 tourists in Hong Kong. Using factor analysis and structural equation model (SEM) to identify the constructs of port aesthetics and analyze its relationship with destination image, tourist satisfaction and tourist loyalty. Findings Five-port aesthetics constructs were identified, namely, leisure and culture, design and cognition, atmosphere, recreational facilities and memory. The results of SEM revealed the following: port aesthetics positively influenced destination image; destination image positively influenced tourist satisfaction; and tourist satisfaction had a positive influence on tourist loyalty. This research also found that the indirect effect of port aesthetics on tourist loyalty via destination image and tourist satisfaction. Originality/value While the environmental qualities of a port could potentially affect destination image, tourist satisfaction and loyalty, this study developed and validated a measurement instrument of perceived port aesthetics from a tourist’s perspective. Specifically, this research proposed a structural model to explain the relationships between port aesthetics, destination image, tourist satisfaction and loyalty.

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