scholarly journals FACTORS INFLUENCING E-SERVICE SATISFACTION IN TERTIARY EDUCATION IN GHANA

2020 ◽  
pp. 1-16
Author(s):  
Xiong Qiang ◽  
Ran Kwabena Fosu Sarpong ◽  
Takyi Kwabena Nsiah
Keyword(s):  
Tertiary Education ◽  
Empirical Work ◽  
Service Satisfaction ◽  
Service Usage ◽  
Frequency Of Use ◽  
Service Expectations ◽  
Education In Ghana ◽  
Positive Direct ◽  
Service Expectation

Empirical work on the quality, expectation, and loyalty of e-services and their implications on satisfaction in the sense of 'normal' service has not been carried out. With this in mind, this study analyzed the linkages between e-service quality (in this 'normal' service environment), e-service expectation, e-service satisfaction, and e-service usage frequency by using PLS-SEM-VB using questionnaire data collected from 360 students. The conclusions obtained suggested that the level of usage of E-service has only a positive direct impact on the quality of e-service and satisfaction of e-service. E-service expectations also have an indirect positive effect on e-service satisfaction through the frequency of use of the E-service. The consequence of these findings is that companies offering low-quality e-services are more likely not to satisfy their clients. In effect, will not affect their engagement but would still use the service for buying and re-purchasing purposes due to institutional purposes. The assumption in the case of the current study is that universities with better e-services should have students considering their e-services to be adequate and therefore consistent in using e-services to enhance learning and administrative communication.

The Social Consequences of Phubbing

2020 ◽  
pp. 157-174 ◽  
Author(s):  
Mariek Vanden Abeele
Keyword(s):  
Literature Review ◽  
Social Relationships ◽  
Empirical Work ◽  
Social Consequences ◽  
Future Research ◽  
Expectancy Violations ◽  
Face To Face ◽  
Comprehensive Literature Review ◽  
The Social

Recent empirical work suggests that phubbing, a term used to describe the practice of snubbing someone with a phone during a face-to-face social interaction, harms the quality of social relationships. Based on a comprehensive literature review, this chapter presents a framework that integrates three concurrent mechanisms that explain the relational impact of phubbing: expectancy violations, ostracism, and attentional conflict. Based on this framework, theoretically grounded propositions are formulated that may serve as guidelines for future research on these mechanisms, the conditions under which they operate, and a number of potential issues that need to be considered to further validate and extend the framework.

Research Note: Women's Experience of the Mother Role

1993 ◽  
Vol 41 (2) ◽  
pp. 347-360 ◽  
Author(s):  
Pat O'Connor
Keyword(s):  
Medical Records ◽  
Rating Scales ◽  
Empirical Work ◽  
Research Note ◽  
Small Scale ◽  
Intensive Study ◽  
Lower Middle Class ◽  
Women's Experience ◽  
Mother Role

Despite the feminist critique of the assumptions implicit in the ideology of motherhood, relatively little empirical work has been done on women's own experience of this role. This research note uses data from a small scale intensive study of 51 married or cohabiting mothers aged 20–42 years old, whose oldest child was 15 years old, and who were randomly selected from medical records in a lower middle class area of North London. Building on Boulton's (1983) conceptualization, it differentiates between three aspects of this role (namely their commitment to it; its perceived identity enhancing/ destructive character and the positive/negative quality of their interaction with their children). These women's experience of the mother role was then assessed on these dimensions – using rating scales and anchoring examples (which are illustrated here). This research note suggests that even within this relatively homogenous lower middle/upper working class sample, the experience of motherhood was extremely varied: with less than half of the sample experiencing it positively at all three levels. An attempt is made to explain this variation.

Usage of Electronic Resources by the Research Scholars of REVA University: A Study

2018 ◽  
Vol 8 (3) ◽  
pp. 71-74
Author(s):  
B. Vasantha ◽  
B. M. Meera ◽  
M. Dhanamjaya
Keyword(s):  
Information Resources ◽  
Survey Method ◽  
Electronic Information ◽  
Knowledge Resources ◽  
Electronic Information Resources ◽  
Level Of Satisfaction ◽  
Frequency Of Use ◽  
Information And Communication ◽  
Information Domain

Tremendous advancement in Information and Communication Technology has its impact on all walks of life. The advent of Internet and the World Wide Web has particularly impacted Library and Information domain. Library and Information Centers today play an important role in enhancing the quality of academic environment and influence basic and core activity of the research centers. They help the users to identify and access the variety knowledge resources in different formats such as electronic information resources in academic institutions. The purpose of this paper to it understands the usage pattern of electronic information resources in an academic institute by the research scholars. A survey method is adopted to know the frequency of use, level of satisfaction with different resources, and the problems encountered while using electronic information resources at REVA University, Bengaluru.

Information Systems Service Quality, Zone of Tolerance, and User Satisfaction

2012 ◽  
Vol 24 (2) ◽  
pp. 50-73 ◽  
Author(s):  
Narasimhaiah Gorla
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Service Performance ◽  
Perceived Service Quality ◽  
System Service ◽  
Research User ◽  
Zone Of Tolerance ◽  
Service Expectations ◽  
Service Expectation ◽  
The Relationship

Information system service quality has been a very important theme in both IS practice and research. User service expectations affect perceived service quality and user satisfaction. The objectives of this research are to i) to explore the relationship between perceived IS service quality and user satisfaction across the three regions of zone of tolerance (ZOT) and ii) to validate the associations between service expectations (adequate service and desired service) and service performance. The analysis of the data obtained from 193 IS users revealed a positive and significant association between perceived service quality and user satisfaction across the service zones and service dimensions with stronger associations in the acceptable service zone and weaker associations in the inadequate and superior service zones. Thus, the results demonstrate that the relationship between IS service quality and user satisfaction is affected by ZOT. It is found that the desired service expectation measure is more strongly related to service performance compared to the adequate service expectation measure. It is also observed that irrespective of the ZOT, the service dimension that contributes most to service performance is assurance. Tangibles have the widest ZOT and assurance has the narrowest ZOT compared to most other service dimensions. The author discusses the implications of the present study for both research and practice.

scholarly journals Is the negative evaluation of dental services among the Brazilian elderly population associated with the type of service?

2014 ◽  
Vol 17 (1) ◽  
pp. 71-90 ◽  
Author(s):  
Andréa Maria Eleutério de Barros Lima Martins ◽  
Lorena Amaral Jardim ◽  
João Gabriel Silva Souza ◽  
Carlos Alberto Quintão Rodrigues ◽  
Raquel Conceição Ferreira ◽  
...  
Keyword(s):  
Oral Health ◽  
The Elderly ◽  
Epidemiological Survey ◽  
Negative Evaluation ◽  
Dental Services ◽  
Frequency Of Use ◽  
Perceived Pain ◽  
Main Independent Variable ◽  
Independent Variable

This study aimed at identifying the prevalence of the negative evaluation of dental services among elderly Brazilians and at investigating whether the prevalence was higher among those using public or philanthropic provider services than among those paying privately or using private health plans. Additionally, factors associated with this negative assessment were identified. Interview and survey data were collected in the residences of participants by trained and calibrated examiners as part of a national epidemiological survey of oral health conditions of the Brazilian population in 2002/2003. The dependent variable was obtained in response to questions regarding whether the participant had ever used dental services, the frequency of use, and the quality of this service. Potential responses to the questions regarding the quality of service were very poor or poor, fair, and good or very good. The main independent variable was the system of health care used with potential responses being health plan or private, public, and philanthropic services. We conducted univariate (linear tendency χ2test) and multiple descriptive analyses, and the partial proportional Odds model for ordinal logistic regression. Among the elderly, 196 (3.7%) evaluated the provided services negatively (very poor or poor). Participants with the following responses were more likely to evaluate the services negatively: those who had used public or philanthropic services, men, those with higher education, the ones who had not received information about preventing dental problems, those who perceived pain in their teeth and gums in the last six months, and those who self-reported their oral health and speech was poor. In conclusion, elderly Brazilian users of public and philanthropic services were more likely than users of private or insurance-based plans to evaluate their dental services negatively, regardless of the other investigated variables.

GLOBALIZATION AND INFLATION: NEW PANEL EVIDENCE

2015 ◽  
Vol 20 (1) ◽  
pp. 1-26 ◽  
Author(s):  
Dong-Hyeon Kim ◽  
Shu-Chin Lin ◽  
Yi-Chen Wu
Keyword(s):  
Cross Section ◽  
Political Institutions ◽  
Empirical Work ◽  
Panel Cointegration ◽  
Developed Countries ◽  
Data Sets ◽  
Legal Traditions ◽  
Heterogeneous Panel ◽  
Positive Effect

Recent empirical work on globalization and inflation analyzes multicountry data sets in panel and/or cross-section frameworks and reaches inconclusive results. This paper highlights their shortcomings and reexamines the issue utilizing heterogeneous panel cointegration techniques that allow for cross-section heterogeneity and dependence. It finds that in a sample of developing countries globalization of both trade and finance, on the average, exerts a significant and positive effect on inflation, whereas in a sample of developed countries there is, on the average, no significant impact of openness. Neither type of openness disciplines inflationary policy. Despite this, there are large variations in the effect across countries, due possibly to differences in the quality of political institutions, central bank independence, the exchange-rate regimes, financial development, and/or legal traditions.

scholarly journals IMPACT OF EDUCATION AND HEALTH ON THE UNEMPLOYMENT RATE AND ECONOMY OF EAST JAVA

2019 ◽  
Vol 9 (2) ◽  
Author(s):  
Suyanto Suyanto ◽  
Bambang Purnomo ◽  
Rahmawati Erma StandsyahStandsyah
Keyword(s):  
Direct Effect ◽  
Unemployment Rate ◽  
Indirect Effect ◽  
Social Problems ◽  
Total Population ◽  
Insignificant Effect ◽  
Education And Health ◽  
Positive Direct

East Java statistics indicate that the total population of East Java Province is increasing every year. The increase in the population is followed by an increase in social problems, including unemployment. The unemployment rate can affect the economy of the society. Efforts must be made to reduce it by improving the quality of society through factors related to education and health. According to data from East Java in 2017, East Java's education has a significant positive direct effect on the East Java economy of 0.343%, while indirectly through unemployment has an insignificant effect increased by 0.0021%. In addition, health has no significant direct and indirect effect on the East Java economy with coefficients of 0.078% and -0.0023%, respectively.

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