INTERACTION BETWEEN NEW TECHNOLOGIES AND THE EXPERIENCE OF THE GUESTS IN THE HOSPITALITY INDUSTRY

2020 ◽  
Author(s):  
Kosara Gotseva ◽  
Keyword(s):  
New Technologies ◽  
Positive Experience ◽  
Positive Interaction ◽  
Global Trends ◽  
Visitor Satisfaction ◽  
Scientific Report ◽  
The Impact ◽  
The Relationship

The scientific report aims to highlight the positive interaction between technology and hotel guests. The relationship between technology and customer experience is examined. The role of innovation as a tool for enhancing the positive experience of tourists is highlighted. The focus is on digital applications and their relationship to satisfaction. The main global trends that demonstrate the impact of hotel automation on visitor satisfaction are outlined. Attention has been focused on research from recent years. The author defends the thesis that guests seek interaction with automation as it directly affects the quality of service and thus enhances their positive experience. Innovation is a key tool for creating a quality experience.

scholarly journals Kultura organizacyjna jako moderator związków pomiędzy zaufaniem organizacyjnym a jego determinantami i następstwami

2021 ◽  
Vol 65 (1) ◽  
pp. 169-196
Author(s):  
Lech Górniak ◽  
Keyword(s):  
Organizational Culture ◽  
Organizational Trust ◽  
Field Studies ◽  
Industry Type ◽  
Type Size ◽  
The Impact ◽  
The Relationship ◽  
Do So

The paper includes analysis of the results of field studies conducted among employees of 20 organizations (N=601). The analyses were aimed at determining the impact of organizational culture has on the relationships between the “soft” (psychological and social) factors that characterize them. In particular the impact of organizational culture was considered on the relationship between the antecedents and outcomes of organizational trust. The statistical method used was moderation analysis (Hayes, 2018). The studies were based on a questionnaire that included 13 scales as measures for the variables considered. The analyses provides two main conclusions. The first is for researchers dealing with the soft aspects of the organization’s functioning, especially those related to the role of trust in the organization. The second is addressed to practitioners and relates to the quality of knowledge on employee management. The conclusion for the researchers concerns the need to take into account the specificity of a given organization when describing organizational phenomena. This concerns the tacit factors that go beyond the standard characteristics (industry type, size of the organization, number of employees, etc.), in particular those aspects of the organizational culture related to organizational trust. The failure to do so may lead to inadequate advice for executives regarding the methods used to develop the organization’s potential. The conclusion for practitioners is the need to pay attention to how employees perceive the organizational culture of their company. The omission of this fact may adversely affect the strategy of building a climate of trust, which can lead to a decrease in teamwork quality and a reduction in the superior-subordinate relationship.

Demographic variables as moderators between QWL and OCB

2019 ◽  
Vol 51 (7/8) ◽  
pp. 396-408
Author(s):  
Mohit Yadav ◽  
Santosh Rangnekar ◽  
Anugamini Priya Srivastava
Keyword(s):  
Organizational Citizenship ◽  
Demographic Variables ◽  
Quality Of Work Life ◽  
Content Type ◽  
Study Process ◽  
The Impact ◽  
The Relationship ◽  
Practical Implications

Purpose The purpose of this paper is to examine the impact of quality of work life (QWL) on organizational citizenship behaviour (OCB) of employees. Also, the paper examines the role of demographic variables, i.e. gender, position and type of organization as moderators of relationship between QWL and OCB. Design/methodology/approach A survey with sample of 375 was used in this study. PROCESS tool by Hayes (2013) was used to analyze the relation between QWL, OCB and demographic variables. Findings QWL was found to positively influence OCB. Gender and type of organization were found to moderate the relationship, whereas position failed to moderate the relation significantly. Practical implications The study reinforced the significance of QWL practices by organizations to improve extra-role behaviours of employees. Also, importance of considering gender and the industry you are in is emphasized in using and designing the QWL programme for employees. Originality/value While many antecedents have been studied in relation to OCB, QWL is rarely discussed. The paper attempts to reemphasize QWL’s importance in doing so in light of demographic variables as moderators.

Gimme shelter or fade away: the impact of regional entrepreneurial ecosystem quality on venture survival

2019 ◽  
Vol 28 (4) ◽  
pp. 827-854 ◽  
Author(s):  
Siddharth Vedula ◽  
Phillip H Kim
Keyword(s):  
Entrepreneurial Ecosystem ◽  
Ecosystem Quality ◽  
Support Organizations ◽  
Key Characteristics ◽  
Serial Entrepreneurs ◽  
Innovation Capacity ◽  
The Impact ◽  
The Relationship

Abstract Our study addresses a popular question in entrepreneurship research—to what extent does the quality of a region’s entrepreneurial ecosystem matter for venture survival? To tackle this question, we created a regional entrepreneurial ecosystem quality index based on five key characteristics: supportive entrepreneurial culture, access to finance, availability of human capital, innovation capacity, and formal support organizations. We analyze 301 United States Metropolitan Statistical Areas for these characteristics and measure the aggregated contextual influence on venture survival within these regions over time. In addition to analyzing the relationship between this index and venture survival, we also consider the moderating role of founders’ experience on survival outcomes. Our findings confirm that, in general, higher quality ecosystems shelter ventures, while ventures in weaker ecosystems are more likely to fade away and fail. However, for serial entrepreneurs, we find that ecosystem quality has a much smaller impact on venture survival.

Survival vs Quality

2021 ◽  
pp. 241-261
Author(s):  
Fernando Casal Bértoa ◽  
Zsolt Enyedi
Keyword(s):  
Party System ◽  
The Other ◽  
System Stability ◽  
Quality Of Democracy ◽  
Special Pattern ◽  
The Impact ◽  
The Relationship

The final chapter examines the impact of party system closure on the survival as well as the quality of democracy. We consider the question of whether closure is a necessary or sufficient precondition for the survival of democracy, and whether the other often proposed measures of party system stability, especially electoral volatility and parliamentary fragmentation, have a similarly important role. We use various indices to tap the quality of democracy, and we measure the relationship between these indices and closure by considering the intervening role of economic development. We find a special pattern in post-Communist Eastern Europe, indicating that closure can have pernicious consequences under certain conditions.

scholarly journals How executive turnover influences the quality of corporate social responsibility disclosure? Moderating role of political embeddedness: evidence from China

2021 ◽  
Author(s):  
Fawad Rauf ◽  
Cosmina L. Voinea ◽  
Nadine Roijakkers ◽  
Khwaja Naveed ◽  
Hammad Bin Azam Hashmi ◽  
...  
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Executive Turnover ◽  
Firm Level ◽  
Corporate Social Responsibility Disclosure ◽  
Corporate Social ◽  
The Impact ◽  
The Relationship

AbstractThis study investigated the relationship between executive turnover (ET) and quality of corporate social responsibility disclosure (CSRD) at the firm level. The role of political embeddedness (PE) in the association between ET and CSRD quality in Chinese listed A-share firms is also inspected. We employed 20,850 firm’s/year observations between 2010 and 2016. An inverse relationship was found between ET and CSRD quality as well as PE and CSRD quality. In addition, the study findings disclose that corporate PE moderates the relationship between ET and a firm’s CSRD quality whilst the impact of ET on a company's CSRD quality was found more pronounced for firms with a low level of corporate PE. This examination adds to the literature on CSRD quality under the premise of normative stakeholder theory and leads to the conclusion that the political link of departing executives is an active participant in the exacerbation of CSRD quality in PE firms of China. This implies a reinvigoration of the roles of decision-makers for sustainable CSR assurance.

scholarly journals EXAMINATION OF IMPACT OF RESPONSIBLE TOURISM PRACTICES ON QUALITY OF LIFE OF DESTINATION COMMUNITIES

2021 ◽  
Vol 36 (2spl) ◽  
pp. 688-697
Author(s):  
Parikshat Singh MANHAS ◽  
◽  
Ramjit SINGH ◽  
Gyula FODOR ◽  
Sándor BERGHAUER ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Factor Analysis ◽  
Community Involvement ◽  
Structural Equation ◽  
Mediating Role ◽  
The Impact ◽  
The Relationship ◽  
Responsible Tourism

The study endeavors to find out the perceived impact of Responsible Tourism Practices (RTPs) on destination communities’ Quality of Life (QOL). Besides, the investigation tests the mediating role of community involvement in the relationship between RTPs and QOL. A well-designed questionnaire developed from the existing literature was distributed among the tourist destination residents of Pahalgam, Kashmir Valley, India. In addition, exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) was performed to validate the EFA findings through AMOSS 22. Structural Equation Modelling (SEM) technique was also applied to ascertain the impact of RTPs on QOL. Finally, the mediating role of community involvement was examined and, subsequently, the results were reported. The study’s findings resulted in a significant relationship between RTPs and QOL; thereby, RTPs have a pivotal role in enhancing the QOL of the communities. Furthermore, the investigation revealed that community involvement mediates the relationship between RTPs and QOL. Thus, the study’s achievements suggest that the locals should be involved in tourism activities to enhance the communities’ QOL.

The Role of Loyalty Program (LP) and Brand Attachment in Establishing Word-of-Mouth Intentions

2017 ◽  
pp. 1470-1492 ◽  
Author(s):  
Nedra Bahri-Ammari
Keyword(s):  
Structural Equation ◽  
Word Of Mouth ◽  
Mediating Effect ◽  
Equation Method ◽  
Loyalty Program ◽  
Brand Attachment ◽  
The Impact ◽  
The Relationship

The focus of this study is to examine jointly the impact of the Loyalty Program Quality and brand attachment on W-O-M intentions through: satisfaction and loyalty. Exploratory and confirmatory analyses were adopted give a new measurements' structures. The authors used the structural equation method to confirm the different relationships. The results show that LPQ affect positively the satisfaction, and negatively the loyalty. LPQ has an indirectly effect on WOM intentions but through satisfaction. The mediating effect of satisfaction in the relationship between LPQ and Loyalty is rejected. This finding can be explained by the nature of mobile sector in Tunisia. Operators must listen to customers and better communicate with them to develop programs based on their expectations. The brand attachment reinforces the customer loyalty by helping operators to develop an efficient loyalty program. The results gave explanations to their model but they also showed the possibility of integrating other concepts which can improve the quality of contributions. These are particularly related to trust, consumer retention, personal interaction quality.

scholarly journals THE IMPACT OF PROVIDING CARE FOR GRANDCHILDREN ON THE QUALITY OF LIFE OF GRANDPARENTS

2019 ◽  
Vol 24 (3) ◽  
Author(s):  
Katarzyna Skałacka ◽  
Keyword(s):  
Quality Of Life ◽  
Work Load ◽  
Study Data ◽  
The Social ◽  
Professional Field ◽  
Relationship Of ◽  
The Impact ◽  
The Relationship

Contemporary grandparents are active people, not only in the social but also professional field. Regardless of other duties, one of the socially assigned tasks in the role of grandparent is to take care for grandchildren. As various studies have reported, this task may bring caregivers more losses than benefits (eg Goodman & Silverstein, 2002). In the present study, data from 148 people over 57 years who have looked after grandchildren have been analyzed, to determine whether the amount of time devoted by grandparents to care for grandchildren will affect their sense of quality of life. Grandparents gender, age, and locus of control was controlled. The obtained results confirmed that with the increase of the number of hours devoted to grandchildren care, the sense of quality of life of the grandparents drops. This effect is stronger among grandfathers. The sense of the location of control plays the role of a mediator and suppressor in the relationship of care time over grandchildren with a sense of quality of life. The results are discussed in the context of potential family burden and work load among grandparents. Key words: grandparents, grandchildren, quality of life, location of control, care for grandchildren

scholarly journals Corporate Governance and Corporate Reputation: The Role of Environmental and Social Reporting Quality

2021 ◽  
Vol 13 (18) ◽  
pp. 10452
Author(s):  
Mohamad Iruwan Ghuslan ◽  
Romlah Jaffar ◽  
Norman Mohd Saleh ◽  
Mohd Hasimi Yaacob
Keyword(s):  
Corporate Governance ◽  
Corporate Reputation ◽  
Reporting Quality ◽  
Social Reporting ◽  
Annual Reports ◽  
Board Diversity ◽  
The Impact ◽  
The Relationship

Corporate reputation is companies’ most valuable asset as it can position them to gain competitive advantages that lead to sustainable performance. Therefore, understanding the factors that influence corporate reputation is vital for a company’s survival. The study objectives were to investigate the effects of corporate governance and the quality of environmental and social reporting on corporate reputation. Additionally, this study examined the role of environmental and social reporting quality on the relationship between these two variables. This study used secondary data collected from multiple sources such as the Thomson Data Stream database and annual reports of publicly listed Malaysian companies between 2017 and 2018. The results showed that corporate governance effectiveness and environmental and social reporting quality positively influence corporate reputation. Additionally, the quality of environmental and social reporting mediates the relationship between corporate governance and corporate reputation. This study bridges research gaps by providing evidence for the impact of effective corporate governance, specifically board diversity, on corporate reputation in Malaysia. The findings can help companies to establish criteria and qualifications for the appointment of new board members. The members must have the right combination of skills, knowledge, experience and independent elements that enable them to make decisions to meet companies’ objectives.

scholarly journals Technology as enabler of the automation of work? Current societal challenges for a future perspective of work / A tecnologia como facilitadora da automação do trabalho? Desafios sociais atuais para uma visão do futuro do trabalho

2021 ◽  
Vol 9 (21) ◽  
pp. 206-229
Author(s):  
Bettina-Johanna Krings ◽  
António B. Moniz ◽  
Philipp Frey
Keyword(s):  
New Technologies ◽  
Future Perspective ◽  
Market Outcomes ◽  
Working Environments ◽  
Societal Challenges ◽  
Starting Point ◽  
Human Labor ◽  
The Impact

Due to the innovative possibilities of digital technologies, the issue of increasing automation is once again on the agenda – and not only in the industry, but also in other branches and sectors of contemporary societies. Although public and scientific discussions about automation seem to raise relevant questions of the “old” debate, such as the replacement of human labor by introducing new technologies, the authors focus here on the new contextual quality of these questions. The debate should rethink the relationship between technology and work with regard to quantitative and qualitative changes in work. In this article, our example will be the introduction of automation in industry, which has been reflected in the widely recognized study by Frey and Osborne in 2013. They estimated the expected impacts of future computerization on US labor market outcomes as very high, specifically regarding the number of jobs at risk. Surprisingly, this study was the starting point of an intensive international debate on the impact of technologies on the future of work and the role of technological change in working environments. Thus, according to the authors, “old” questions remain important, but they should be reinterpreted for “new” societal demands and expectations of future models of work.Keywords: automation, technical unemployment, transformation of work, new models of work***Em virtude das possibilidades de inovação colocadas pelas tecnologias digitais, vem crescendo o debate sobre o aumento da automação – não apenas na indústria, mas também em outros ramos e setores das sociedades contemporâneas. Embora os debates público e científico sobre automação pareçam focar questões relevantes do “antigo” debate, como a substituição do trabalho humano pela introdução de novas tecnologias, os autores concentram-se, aqui, no novo aspecto contextual dessas questões. O debate precisa repensar a relação entre tecnologia e trabalho no que concerne às mudanças quantitativas e qualitativas no trabalho. Neste artigo, nosso exemplo será a introdução da automação na indústria, que se refletiu no estudo amplamente reconhecido de Frey e Osborne, de 2013. Eles estimaram impactos profundos da futura informatização sobre os desfechos do mercado de trabalho dos EUA, particularmente em relação ao número de empregos em risco. Surpreendentemente, este estudo foi o ponto de partida para um intenso debate internacional sobre o impacto das tecnologias no futuro do trabalho e o papel da mudança tecnológica nos ambientes de trabalho. Assim, de acordo com os autores, embora as “velhas” questões permaneçam importantes, elas devem ser reinterpretadas considerando as “novas” demandas sociais e expectativas de modelos futuros de trabalho.Palavras-chave: automação, desemprego técnico, transformação do trabalho, novos modelos de trabalho.

Sign in / Sign up

Export Citation Format

Share Document