SOCIAL MEDIA REACTIONS TO FESTIVAL CANCELLATION ANNOUNCEMENTS

2021 ◽  
Author(s):  
Driselda Patricia Sánchez-Aguirre ◽  
Christine Van Winkle
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Positive Association ◽  
Past Research ◽  
Primary Response ◽  
Response Strategy ◽  
Theoretical Development ◽  
Significant Positive Association ◽  
Building Relationships ◽  
People’S Perception

There are many reasons organizations cancel a festival. Regardless of the rationale, the organization’s reputation can be preserved by communicating this crucial message in an appropriate way and by understanding people’s perception of a cancellation announcement. The purpose of this research is to find out how festival administrators communicate a festival cancellation on social media and how the attendees, who will ultimately determine the success or failure of a festival, react to this message. Between January - June 2018, we collected 47 festival cancellation messages on Facebook and the 8886 replies to these messages. We undertook a content analysis of both the cancellation message and the comments on the Facebook cancellation post. We found that most of the organizers used a primary response strategy, characterized by accepting blame to communicate the cancellation of the festival. This kind of response has a significant positive association with the comments characterized by building relationships. The sentiments in the cancellation posts were mainly shame and sadness and the comments on these posts were most often negative with sad and disgusted sentiments. Findings were somewhat consistent with past research and recommendations provide insight for further theoretical development.

Twitter sentiments related to natural calamities

2018 ◽  
Vol 36 (1) ◽  
pp. 38-54 ◽  
Author(s):  
Sumeer Gul ◽  
Tariq Ahmad Shah ◽  
Muzaffer Ahad ◽  
Mir Mubashir ◽  
Suhail Ahmad ◽  
...  
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Design Methodology ◽  
Positive Association ◽  
Pivotal Role ◽  
Significant Positive Association ◽  
Jammu And Kashmir ◽  
Content Type ◽  
Naturalistic Approach

Purpose The study aims to showcase public sentiments via social media, Twitter, during 2014 floods of Jammu and Kashmir, India. Design/methodology/approach The study is based on content analysis of tweets related to Kashmir floods. Search was performed with “#kashmirfloods” and was confined to tweets posted from 4 September 2014 through 3 November 2014. A naturalistic approach was applied to examine the content and classify tweets into 5 major and 25 sub categories. Data as such collected were tabulated in SPSS 21 for analysis. Findings During the study period, individuals, news channels, and organisations posted a total of 36,697 tweets related to Kashmir floods. It all started with an outburst of tweets which goes on declining (exponentially) with every passing day. People express themselves in a number of ways with informational tweets used more during the time of disaster. Individuals expressing their sentiments outscore other types of sentiments with text-based tweets ranking high. About 44 per cent of tweets were retweeted, and nearly 31 per cent tweets were marked favourite. Comparatively, more number of informational and help tweets were retweeted or marked favourite. Contextual richness of tweet (i.e. number of embedded expressions) enhances its visibility by means of getting liked and/or retweeted. A statistically significant positive association is observed between the number of expressions in a tweet and the number of times it is liked (favourite) or retweeted. Research limitations/implications Twitter plays a pivotal role during natural calamities like Kashmir floods to connect people in the hour of need and help. It provides a platform where the plight of people is heard across the globe and which encourages people to unite and overcome hurdles together. Originality/value This study examines the sentiments of people expressed during Jammu and Kashmir (India) Floods 2014 on social media – Twitter.

EXPRESS: Complaint Publicization in Social Media

2021 ◽  
pp. 002224292110021
Author(s):  
Alireza Golmohammadi ◽  
Taha Havakhor ◽  
Dinesh K. Gauri ◽  
Johann Joseph Comprix
Keyword(s):  
Social Media ◽  
Firm Value ◽  
Positive Impact ◽  
Past Research ◽  
Response Strategy ◽  
Specific Response ◽  
Customer Care ◽  
Complaint Handling ◽  
Social Media Platforms ◽  
Firm Responses

Firms are increasingly turning to social media platforms for complaint handling. Past research and practitioners’ reports highlight the benefits of complaint handling on social media, urging firms to provide prompt and detailed responses to complaints. However, little research has explored the possible drawbacks of such practices, especially when responses inadvertently further publicize complaints. Utilizing two unique data sets in a series of observational and quasi-experimental analyses, this research provides the first evidence of complaint publicization in social media, a phenomenon in which firm responses to complaints on popular social media platforms increase the potential public exposure of complaints. This negative effect can outweigh any positive customer care-signaling impact from firm responses. The authors show that a response strategy that engenders a high level of complaint publicization – e.g., providing detailed responses through multiple communication exchanges with a complainant – could negatively impact perceived quality and firm value, diminish the positive impact of a firm’s own posts, and increase the volume of future complaints. Additional analyses reveal that these adverse impacts are stronger for firms that are targeted by retail investors. The authors also uncover specific response strategies and styles that could mitigate these effects.

Oat β-glucans: An evaluation of eastern Canadian cultivars and unregistered lines

1993 ◽  
Vol 73 (2) ◽  
pp. 429-436 ◽  
Author(s):  
S. S. Miller ◽  
R. G. Fulcher ◽  
D. J. Vincent ◽  
J. Weisz
Keyword(s):  
Content Analysis ◽  
Environmental Factors ◽  
Avena Sativa ◽  
Rank Order ◽  
Positive Association ◽  
Kernel Weight ◽  
Negative Association ◽  
Significant Positive Association ◽  
Factors Influencing ◽  
Oat Cultivars

The (1-3), (1-4)-β-D-glucan (β-glucan) content of a number of domestic Canadian oat cultivars and selected unregistered lines was determined to establish the range of β-glucan content in eastern Canadian oat varieties. Seed samples were taken from oats grown at five locations over 3 years in an attempt to assess the effect of environment on variation in β-glucan content. Analysis of variance indicated that the greater source of variation in β-glucan content was due to genetic rather than environmental factors. The highest β-glucan cultivar (Marion) was about 30% higher than the lowest cultivars (OA516-2 and Donald). Differences in β-glucan content among the intermediate cultivars were generally smaller, and in some cases not significant, although the rank order of the cultivars among environments was consistent. A low, but significant, negative association between β-glucan content and precipitation, and a low, but significant, positive association between β-glucan content and temperature was found, but these were not dominant factors influencing β-glucan levels in oats. There was no consistent association between β-glucan content and protein, oil, thousand kernel weight or grain yield (kg/hectare). Key words: Oat, Avena sativa, β-glucan, variation

scholarly journals How Do Sports Organizations Use Social Media to Build Relationships? A Content Analysis of NBA Clubs’ Twitter Use

2015 ◽  
Vol 8 (2) ◽  
pp. 133-148 ◽  
Author(s):  
Yuan Wang ◽  
Shuhua Zhou
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
National Basketball Association ◽  
Professional Relationships ◽  
Building Relationships ◽  
The Public ◽  
Sports Organizations ◽  
Significant Relationships ◽  
The U.S ◽  
Community Relationships

Social media have been increasingly used by sports organizations to communicate with the public. This study explored the Twitter-using practices of National Basketball Association (NBA) clubs (N = 30) in the U.S. in building relationships with their fans during the 2013–14 season. Specifically, it focused on how these clubs used Twitter to build professional, personal, and community relationships through a content analysis of 5,561 tweets on their official Twitter sites. The results suggested that NBA clubs tended to use social media to develop professional relationships with their publics via sharing information and promoting products. There were significant relationships between relationship dimensions and the number of retweets and favorites from Twitter followers. Sports organizations should use social media effectively to strengthen the professional, personal, and community relationships with their publics.

scholarly journals Analisis Isi Konten Pornografi di Instagram

Koneksi ◽  
2021 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Mediatrix Rahabav ◽  
Moehammad Gafar Yoedtadi
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
New Media ◽  
Positive Impact ◽  
Human Life ◽  
Measuring Instruments ◽  
Reliability Test ◽  
Building Relationships ◽  
Lack Of Control ◽  
The Government

The development of technology that has brought big changes in human life, one of which is the presence of new media that makes it easier for humans to carry out communication activities. New media has a positive impact if it wisely chooses information, news and impressions as needed. Instagram social media includes new media, which is a platform for sharing photos, videos as well as a means of building relationships between people. However, the lack of control and strict sanctions by Instagram and the government have made some users free to upload pornographic content. The @pompa.kaka account includes Instagram users who are suspected of containing a lot of pornographic content. This study aims to determine and measure how much content contains pornographic elements on the Instagram account @pompa.kaka. This study uses a quantitative approach with content analysis methods. Analysis by coding on 340 samples by coder 1 and coder 2. Coding is carried out based on 7 categories of pornography according to Law No.44 of 2008. After the coding process between coders is complete, then a reliability test is carried out to prove the validity of the data and measuring instruments. reliable. The results of this study indicate that 97% of the content uploaded to the @pompa.kaka account contains pornographic elements.Perkembangan teknologi yang membawa perubahan besar dalam kehidupan manusia, salah satunya adalah kehadiran media baru yang memudahkan manusia dalam melakukan aktivitas komunikasi. Media baru membawa dampak positif apabila digunakan secara bijak dengan memilih informasi, berita serta tayangan sesuai kebutuhan. Media sosial instagram termasuk media baru, yang menjadi platform untuk berbagi foto, video sekaligus sarana membangun hubungan antar manusia. Namun kurangnya kontrol serta sanksi tegas oleh pihak instagram dan juga pemerintah membuat beberapa pengguna bebas mengunggah konten pornografi. Akun @pompa.kaka termasuk pengguna Instagram yang diduga banyak memuat konten mengandung unsur pornografi. Penelitian ini bertujuan untuk mengetahui serta mengukur berapa banyak konten yang mengandung unsur pornografi pada akun instagram @pompa.kaka. Penelitian ini menggunakan pendekatan kuantitatif dengan metode analisis isi. Analisa dengan melakukan coding pada 340 sampel oleh coder 1 dan coder 2. Coding dilakukan berdasarkan pada tujuh kategori pornografi sesuai Undang-undang No.44 tahun 2008. Setelah proses coding antar coder selesai, kemudian dilakukan uji reliabilitas untuk membuktikan keabsahan data serta alat ukur yang reliabel. Hasil penelitian ini menunjukan bahwa 97% konten yang diunggah pada akun @pompa.kaka mengandung unsur pornografi.

scholarly journals Communicating About COVID-19 Crisis: Content Analysis of Image Repair Strategy by The Malaysian Government and Its Association With Public Opinion on Social Media (Preprint)

2021 ◽  
Author(s):  
Nasaai Masngut ◽  
Emma Mohamad
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Public Opinion ◽  
Image Repair ◽  
Significant Positive Association ◽  
Image Repair Theory ◽  
The Media ◽  
The Government ◽  
Malaysian Government ◽  
Image Repair Strategies

BACKGROUND Good leadership image in times of health emergency is paramount to ensure public’s confidence towards government’s ability to manage a crisis. The COVID-19 pandemic has posed an unprecedented challenge for governments worldwide to manage and communicate about the pandemic effectively, while maintaining public trust. OBJECTIVE The aim of this study is to identify types of image repair strategies utilized by the Malaysian government in their communication about COVID-19. The study then analyzes public opinion towards these communication on social media. METHODS Content analysis was employed to analyze 120 media statements and 382 comments retrieved from Facebook page of two mainstream newspapers, Berita Harian and The Star. These samples were collected within a span of 6 weeks prior and during the implementation of Movement Control Order by the Malaysian Government. The media statements were analyzed according to Benoit’s Image Repair Theory to categorize strategies employed in government communication. Public opinion responses were measured using modified lexicon-based VADER sentiment analysis to categorize positive, negative and neutral statements. RESULTS The Malaysian government employed all 5 strategies of the Image Repair Theory in their communication in both newspapers. The strategy most utilized was the reduce offensiveness strategy (62.5%). This is followed by corrective action strategy (25.0%), evading responsibilities (8.3%), denial (3.3%) and mortification (0.8%). This study also found multiple sub-strategies in government media statements including denial, shifting blame, provocation, defeasibility, accident, good intention, bolstering, minimization, differentiation, transcendence, attacking accuser, resolve problem, prevent recurrence, admit wrongdoing and apologize. This study also found that 64.7% of public opinion were positive towards media statements made by the Malaysian government. This study also revealed a significant positive association between Image Repair Strategies utilized by the Malaysian government and public opinion. CONCLUSIONS Communication in the media may assist the government to foster positive support from the public. Suitable image repair strategies could garner positive public responses and help build trust in times of crisis.

scholarly journals Nonprofit External Communications: General Management, Public Relations, or Fundraising Tool?

2021 ◽  
Vol 7 (2) ◽  
pp. 220-239
Author(s):  
Jiwon Suh ◽  
Trang Hoang ◽  
Imane Hijal-Moghrabi
Keyword(s):  
Social Media ◽  
Public Relations ◽  
Nonprofit Sector ◽  
Communication Channels ◽  
Positive Association ◽  
Main Function ◽  
Significant Positive Association ◽  
Media Communication ◽  
Media Channels ◽  
Social Media Communication

In the nonprofit sector, effective communication with stakeholders is pivotal for promoting a good reputation, gaining financial resources and, eventually, pursuing an organization’s mission. Although nonprofits increasingly use and diversify their communication channels, such as social media platforms, existing research falls short of explaining how nonprofits institutionalize their different communication strategies. Drawing on institutional theory, this study attempts to bridge this research gap by exploring how nonprofits invest in their communication channels, both non-social media and social media communications, using a sample of U.S. nonprofit museums. The results of the study provide empirical evidence that nonprofits do not treat their non-social media and social media communication channels in the same way. In particular, a significant positive association between advertising expenses and social media channels indicates that nonprofit museums institutionalize their social media communication as the main function of public relations. Further theoretical and practical implications of the results are also discussed.

Perceived Overprotection and Its Association With Quality of Life in Dementia

GeroPsych ◽  
2019 ◽  
Vol 32 (3) ◽  
pp. 125-134
Author(s):  
Mechthild Niemann-Mirmehdi ◽  
Andreas Häusler ◽  
Paul Gellert ◽  
Johanna Nordheim
Keyword(s):  
Quality Of Life ◽  
Patient Autonomy ◽  
Positive Association ◽  
Well Being ◽  
Negative Association ◽  
Significant Positive Association ◽  
Cross Sectional ◽  
People With Dementia ◽  
Mental Well Being

Abstract. To date, few studies have focused on perceived overprotection from the perspective of people with dementia (PwD). In the present examination, the association of perceived overprotection in PwD is examined as an autonomy-restricting factor and thus negative for their mental well-being. Cross-sectional data from the prospective DYADEM study of 82 patient/partner dyads (mean age = 74.26) were used to investigate the association between overprotection, perceived stress, depression, and quality of life (QoL). The analyses show that an overprotective contact style with PwD has a significant positive association with stress and depression, and has a negative association with QoL. The results emphasize the importance of avoiding an overprotective care style and supporting patient autonomy.

Sosyal medyada Suriye’li sığınmacılara yönelik algı: bir sözlük değerlendirmesi

2017 ◽  
Vol 4 (2) ◽  
pp. 185-200 ◽  
Author(s):  
Servet Kardeş ◽  
Çağla Banko ◽  
Berrin Akman
Keyword(s):  
Qualitative Research ◽  
Social Media ◽  
Content Analysis ◽  
Syrian Refugees ◽  
Analysis Method ◽  
Social Media Platform ◽  
Content Analysis Method ◽  
Negative News ◽  
Media Platform ◽  
Made In

Bu araştırmada sığınmacılara yönelik paylaşımların yapıldığı sosyal medyada yer alan sözlüklerden birinde sığınmacılara yönelik algıya bakılmıştır. Yöntem olarak nitel desende olan bu çalışmada, bir sosyal medya sitesinde yer alan paylaşımlar içerik analizi yoluyla derinlemesine incelenip yorumlanmıştır. Araştırmanın sonucunda sosyal medya kullanıcılarının sığınmacıları büyük bir güvensizlik ortamı ve huzursuzluk yaratan bireyler olarak gördükleri saptanmış, sığınmacılarla yaşanan deneyimlerin ve medyadaki haberlerin bu düşüncelerin oluşmasında etkisinin olduğu belirlenmiştir. Bunun yanında sosyal medya kullanıcılarının devletin sığınmacılar konusunda yanlış politika izlediğini düşündükleri ve sığınmacılar için etkili bir planlama yapılmadığını ifade ettikleri görülmüştür. Çalışmanın sonuçları doğrultusunda medyada sığınmacılar hakkında çıkan haberlerde olumsuz ve şiddet temalı haberlerin azaltılması, Suriyeli sığınmacıların durumu, sahip oldukları haklar ve topluma yansımaları hakkında doğru ve bilgilendirici kamu spotları hazırlanması ayrıca sığınmacıların topluma entegre olma sürecinin her basamağında daha planlı ve etkili bir yol izlenmesi önerilebilir.ABSTRACT IN ENGLISHPerceptions about Syrian refugees on social media: an evaluation of a social media platformIn this research, posts which are about Syrian refugees were published in a social media platform, called as “sözlük” were investigated. The research is a qualitative research. The posts in this platform are analyzed with content analysis method. According to results of analyses, social media users see Syrian refugees as people who create an insecure and a restless environment. The experiences people had with them and news have an effect on this view. In addition, social media users think that government made inappropriate policies and ineffective plans about Syrian refugees. It is suggested negative news about Syrian refugees should be decreased and government should make safer policies. In addition, adaptation of refugees to society should be made in more planned and effective way.

The Nexus Between Urbanisation and Human Empowerment: Income Group Based Findings of Bidirectional Causality

2019 ◽  
Vol 64 (1) ◽  
pp. 5-15
Author(s):  
Christos Kollias ◽  
Panayiotis Tzeremes
Keyword(s):  
Human Rights ◽  
Positive Association ◽  
Income Group ◽  
Academic Discourse ◽  
Access To Education ◽  
Democratic Institutions ◽  
Significant Positive Association ◽  
Public Action ◽  
Income Groups ◽  
Democratic Rule

Abstract The economic and social drivers of democratisation and the emergence and establishment of democratic institutions are longstanding themes of academic discourse. Within this broad body of literature, it has been argued that the process of urbanisation is also conducive to the emergence and consolidation of democracy through a number of different channels. Cities offer better access to education and facilitate organised public action and the demand for more democratic rule and respect of human rights. The nexus between urbanisation and human rights is the theme that is taken up in the present paper. Using a sample of 123 countries for the period 1981–2011, the paper examines empirically the association between urbanisation and human empowerment using the Cingranelli-Richards Index. In broad terms, the findings reported herein do not point to a strong nexus across all income groups. Nevertheless, there is evidence suggesting the presence of such a statistically significant positive association in specific cases.

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