scholarly journals Crisis Management Practices in Tourism SMEs During COVID-19

Tourism ◽  
2021 ◽  
Vol 70 (1) ◽  
pp. 113-126
Author(s):  
Tanja Planinc ◽  
Marko Kukanja ◽  
Marijana Sikošek
Keyword(s):  
Crisis Management ◽  
Management Practices ◽  
Demographic Characteristics ◽  
Research Model ◽  
Business Ecosystem ◽  
Food And Beverage ◽  
The Republic

This study examines the influence of tourism micro, small, and medium-sized enterprises’ (SMEs) business characteristics and liquidity and their managers’ demographic characteristics and expectations for assistance regarding crisis management practices (CMP) during the COVID-19 pandemic. The survey was conducted in the Republic of Slovenia, where the majority of businesses are classified as SMEs. This study focuses on tourist agencies, lodging, and food and beverage facilities. Overall, 572 valid online questionnaires have been obtained from SME managers. The research model included five research constructs: CMPs, SMEs business characteristics, liquidity, managers’ demographic characteristics, and their expectations for assistance. Results show that managers primarily rely on labour CMPs; liquidity, assistance from stakeholders, and governmental aid in dealing with the crisis. Results also indicate that SMEs’ business characteristics, managers’ demographic characteristics, and liquidity do not influence CMPs. The amount of provided governmental aid positively influences managers’ expectations for assistance from other stakeholders of the business ecosystem, while the amount of SMEs’ liquid assets negatively influences managers’ expectations for governmental aid. The use of selected indicators enables an internationally comparable benchmarking process and facilitates the improvement of crisis management in tourism SMEs. The conclusion provides recommendations and useful information for researchers, policymakers, and managers.

scholarly journals Crisis Management Practices in Tourism SMEs During the Covid-19 Pandemic

Organizacija ◽  
2020 ◽  
Vol 53 (4) ◽  
pp. 346-361
Author(s):  
Marko Kukanja ◽  
Tanja Planinc ◽  
Marijana Sikošek
Keyword(s):  
Crisis Management ◽  
Organizational Support ◽  
Management Practices ◽  
Cost Control ◽  
Future Research ◽  
Policy Makers ◽  
Four Dimensions ◽  
Food And Beverage ◽  
The Impact ◽  
Structured Questionnaire

AbstractBackground and purpose: This study examines crisis management practices (CMPs) for micro, small, and medium-sized enterprises (SMEs) in the field of tourism during the global coronavirus (COVID-19) pandemic. The purpose of this study is to analyse how tourism SMEs reacted to the crisis caused by the pandemic. The present research aims to determine which operational CMPs were deployed by tourism SMEs to minimize the impact of the crisis.Design/Methodology/Approach: This study focuses on the following types of tourism SMEs – lodging facilities, food and beverage (F&B) facilities, and tourist agencies (TA). A total of 574 valid online questionnaires were obtained from SME managers. The structured questionnaire included 27 CMPs belonging to the four dimensions of crisis management – workforce, cost control, organizational support and marketing CMPs. Exploratory factor analysis and the non-parametric Kruskal Wallis H test and Mann-Whitney U test were used to investigate SMEs response to the crisis.Results: Results indicate that SMEs primarily focus on the following CMP dimensions (respectively): workforce, cost control, organizational support, and promotional and customer-related marketing practices. Results show that there are statistically significant differences in the usage of different CMPs among the different types of SMEs.Conclusion: The use of selected variables enables an internationally comparable benchmarking process and facilitates the improvement of tourism SMEs crisis management. The conclusion provides suggestions for future research and useful information for scholars, policy makers, and tourism managers.

scholarly journals A study on knowledge level of crisis management practices of castor growers

2019 ◽  
Vol 14 (1) ◽  
pp. 15-17
Author(s):  
B.H. Tavethiya ◽  
V.J. Savaliya ◽  
A.M. Fulmaliya
Keyword(s):  
Crisis Management ◽  
Management Practices ◽  
Knowledge Level

scholarly journals Russian-Mongolian Trade and Economic Relations: Far Eastern Prospects

2021 ◽  
Vol 8 (1) ◽  
pp. 29-38
Author(s):  
Victoria Namzhilova ◽  
Keyword(s):  
Management Practices ◽  
Raw Materials ◽  
Far East ◽  
Economic Relations ◽  
The Far East ◽  
Transport Connectivity ◽  
Research Findings ◽  
The Republic ◽  
Far Eastern

The article examines the role of the Far East in modern Russian-Mongolian trade and economic relations. Based on the data of customs statistics, the features of mutual trade of the Far Eastern subjects with Mongolia are determined. The factors determining the growing interest of Ulaanbaatar to Russian Far Eastern ports are identified. Author highlights the Mongolian projects of railways construction, potentially aimed at enhancing transport connectivity with Russian territories, especially in the context of mineral raw materials supply diversification. The «bottlenecks» of the transport and logistics environment in the region bordering on Mongolia – the Republic of Buryatia, are shown. The research findings are applicable to management practices, especially those concerning transport and logistics solutions to ensure Russian-Mongolian trade.

scholarly journals Towards Change Management in Tourism: the Evidence from North Macedonia

2019 ◽  
Vol 8 (1) ◽  
pp. 3-15
Author(s):  
Snezana Hristova ◽  
Ana Tomovska Misoska ◽  
Dimitar Kovachevski
Keyword(s):  
Change Management ◽  
Management Practices ◽  
Descriptive Statistics ◽  
Primary Data ◽  
Future Research ◽  
Speed Of Response ◽  
Tourism Sector ◽  
Term Change ◽  
The Republic ◽  
Practical Implications

Abstract This paper investigates the perceptions and practices of managers of the tourism sector with regards to change management. It has been suggested that change management is an inevitable element for tourism businesses to increase their speed of response to market and competitive changes. Logically, it can be argued that tourism managers are best placed to initiate and facilitate this change. The primary data were obtained through a survey, carried out in tourist agencies in the Republic of North Macedonia and evaluated by using the tools of descriptive statistics and the methods of comparison, induction, deduction and synthesis. The key findings indicate that the majority of the respondents were familiar with the term change management and they implemented the change management practices. However, work still needs to be done to help the remaining companies to understand the necessity of changing the paradigm. Regarding the practical implications, this paper can serve as a stepping stone for future research that can uncover the potential, experiences and outcomes of change management in the tourism sector in the country.

The relationship of creative leadership with crisis management for the secondary stage in public schools in Jeddah from the teachers' point of view: علاقة القيادة الإبداعية بإدارة الأزمات للمرحلة الثانوية في المدارس الحكومية بمدينة جدة من وِجهة نَظر المعلِّمات

2021 ◽  
Vol 5 (40) ◽  
pp. 45-18
Author(s):  
Hanaa Ebrahim Semran Al-Juhani, Randa Hariri Hanaa Ebrahim Semran Al-Juhani, Randa Hariri
Keyword(s):  
Public Schools ◽  
Crisis Management ◽  
Management Practices ◽  
Point Of View ◽  
First Semester ◽  
Staff Members ◽  
Creative Leadership ◽  
Secondary Stage ◽  
The Difference ◽  
The Relationship

The study aimed to discover the relationship between practicing creative leadership and school management crisis among female educational leaders of publicsecondary schools in Jeddah from the latter’s’ perspectives. The study adopted adescriptive, correlational-relational research design and used a questionnaire to randomly collect data from a sample of (357) female teachers during the first semester of the 1441/1442AH academic year. Findings revealed that female school leaders practice creative leadership, and school crisis management at a high degree, whereby, accommodation and cooperation styles ranked first and second respectively, and avoidance style ranked last. Findings also showed that there were statistically significant differences at the level of (0.5 = α) between the means of the degree of creative leadership and crisis management practices referred to the difference in experience. Moreover, results showed a positive correlation between the degree of creative leadership and crises management practices. The study recommended holding events in the education and schools’ management that highlight the role of creative leadership and its impact on enhancing schools’ ability to manage and face crises, along with offering training courses aboutcrisis management, and encouraging relevant practices by teachers and staff members.

Covid-19 Crisis Management Responses of Small Tourism Firms in South Africa

2022 ◽  
Author(s):  
Irma Booyens ◽  
Christian M. Rogerson ◽  
Jayne M. Rogerson ◽  
Tom Baum
Keyword(s):  
South Africa ◽  
Crisis Management ◽  
Management Practices ◽  
Management Strategies ◽  
Tourism Industry ◽  
Government Support ◽  
Interview Survey ◽  
Tourism Enterprises ◽  
And Coping ◽  
The Impact

Although the literature on COVID-19 is expanding, particularly in relation to crisis management responses pursued by large tourism enterprises, currently few studies exist on the responses of small tourism firms and more specifically of the crisis management practices of small and microaccom modation establishments. The aim in this study is to investigate the business management responses of small tourism firms to the COVID-19 pandemic crisis and restrictions in South Africa. Themes of concern are whether enterprises have been able to sustain operations and adopt certain coping mechanisms or management strategies to mitigate the pandemic’s impact. The article reports on an interview survey of small and microenterprises engaged in accommodation services (N = 75) in South Africa under lockdown restrictions as a means of assessing the responses and coping strategies during an unprecedented crisis of this core component of the country’s tourism industry. Among key findings are that small and microlodging firms that have suffered severe financial losses because of the COVID-19 shock have few viable mechanisms to cope with the impact of the crisis and that government support to aid recovery has been insufficient in South Africa. This research contributes to the limited body of international scholarship that examines how small and microaccommodation firms, a major group and contributor of many economies, are navigating the unprecedented COVID-19 environment.

Quality Driven Requirements Engineering for Development of Crisis Management Systems

2012 ◽  
Vol 4 (2) ◽  
pp. 35-52 ◽  
Author(s):  
Niklas Hallberg ◽  
Sofie Pilemalm ◽  
Toomas Timpka
Keyword(s):  
Crisis Management ◽  
Requirements Engineering ◽  
Management Practices ◽  
Management Systems ◽  
Success Rates ◽  
Terror Attacks ◽  
Health Authorities ◽  
Public Health Authorities

Terror attacks and natural disasters of the past decades have dramatically made governments, public health authorities, and communities aware of insufficiencies in crisis management practices. Information technology has the potential to advance these practices, but systems that support handling these courses of events still have low success rates. The authors set out to define a requirements engineering method suitable for the development of crisis management systems (CMS). The resulting method was formatively evaluated in a project aimed at defining functions for systems supporting international engagements in crisis situations. Each step in the method was documented by its objective, output, implementation, and the experiences gained from the case study. The most important features of the method are the Voice of the Customer Table for identification of user needs, Use Cases for determination of requirements from the needs, and scenarios and prototypes for validating the requirements with user representatives.

scholarly journals Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19

2020 ◽  
Vol 32 (10) ◽  
pp. 3135-3156 ◽  
Author(s):  
Ivan Ka Wai Lai ◽  
Jose Weng Chou Wong
Keyword(s):  
Performance Analysis ◽  
Human Resources ◽  
Crisis Management ◽  
Management Practices ◽  
Management Strategies ◽  
Hotel Industry ◽  
Content Type ◽  
Initial Stage ◽  
Travel Restrictions ◽  
Hotel Managers

Purpose Given the increasing number of travel restrictions, the COVID-19 outbreak has dealt a crippling blow to the hotel industry, and the crisis management practices supporting the industry needs are changing as the pandemic continues. This study aims to compare how the hotel industry has responded to this crisis at the initial stage and the pandemic stage. Design/methodology/approach Data were collected from hotel managers in Macau in two occasions, namely, early February and early April 2020. Importance-usage-performance analysis was conducted to classify six categories of practices (pricing, marketing, maintenance, human resources, government assistance and epidemic prevention) into four executable crisis management strategies (priority, maintain, low priority and possible overkill) for each stage. Follow-up in-person interviews were conducted to validate the results of the study. Findings In the initial stage, priority strategies should be applied in all epidemic prevention, pricing and maintenance practices and in two governmental assistance and human resources practices. In the pandemic stage, all epidemic prevention practices remain at the priority quadrant, but two pricing practices are downgraded. Hotels tended to force labour into unpaid vacations (furlough) and postpone office and system maintenance. Governmental assistance should be at a low priority. Originality/value This study contributes to the knowledge of contingency planning for crisis management across crisis periods. It also demonstrates the processes of importance-usage-performance analysis for researchers to undertake further studies in tourism crisis management. Timely recommendations for governments and hotel industry stakeholders are provided to cope with this crisis.

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