QUALITY ANALYSIS OF EDUCATIONAL SERVICES ON STUDENT RESPONSE THROUGH QFD APPROACH TO IMPROVE PERFORMANCE OF UNIVERSITY OF 17 AGUSTUS 1945 (UNTAG) BANYUWANGI

JOURNAL ASRO ◽  
2018 ◽  
Vol 9 (1) ◽  
pp. 106
Author(s):  
Endang Suprihatin
Keyword(s):  
Learning Process ◽  
Quality Function Deployment ◽  
Good Practice ◽  
Student Response ◽  
Quality Analysis ◽  
Laboratory Equipment ◽  
Quality Function ◽  
New Students ◽  
Classroom Laboratory

ABSTRACT University of 17 Agustus 1945 or UNTAG Banyuwangi is a private university, where the source of mostly income comes from students or in other words that all forms of activities carried out are geared towards students, therefore efforts to acquire new students from year to year must be increased, one the effort that must be done is that UNTAG Banyuwangi is in addition to implementing the PMB program (admission of new students) with effective and great promotions as well as keeping students who have attended UNTAG Banyuwangi not stop studying midway. Therefore it is necessary to conduct research on the analysis of the quality of education services to the students' responses through Quality Function Deployment (QFD) approach in improving the performance of UNTAG Banyuwangi. The sampling result of the level of importance and satisfaction on the dimensions of infrastructure, learning process, human resources, curriculum and student affairs of all variables have corrected total correlation value greater than 0.1430 (r table value) for each dimension, of the sample questionnaire of 83 students have been valid. For the value of  (alpha) obtained each dimension is also greater than 0.05, so it can be concluded that the data is reliable. The results of the analysis of the strengths and weaknesses of UNTAG are based on their importance and level of satisfaction are then plotted into quadrant maps Variables included in quadrant IV are weaknesses for UNTAG Banyuwangi educational institutions, namely: How to teach Lecturers, Strategies for teaching lecturers are understood by students, The ability of lecturers to use learning tools white board, UHP, LCD, lecturers in teaching in class, how to deliver material, how to answer student questions, quality of lecturers in conducting research, community service, infrastructure (office, classroom, laboratory room, studio , library rooms, experimental gardens, etc. except lecturer room), facilities / equipment used in the learning process such as computers, software and hardware. HOQ analysis in the technical response matrix derived from the way the  UNTAG Banyuwangi Institute in answering the request of the Student (Hows). After conducting an interview with the leadership, namely the Rector, the selected technical response was: 1. Providing assistance to the Lecturer to develop the substance of the field of knowledge 2. Sending Lecturers to take part in the learning method training 3. Implementing a cycle of good practice learning processes. 4. Inventory of land, buildings and all the room. 5. Trying to obtain laboratory equipment and information technology.  Keywords: quality of service, Quality Function Deployment (QFD), Higher Education

scholarly journals PENGEMBANGAN DESAIN SPRAYER BUAH MENGGUNAKAN QUALITY FUNCTION DEPLOYMENT

2020 ◽  
Vol 9 (2) ◽  
pp. 149
Author(s):  
Surya Abdul Muttalib ◽  
Agriananta Fahmi Hidayat ◽  
Sirajuddin Haji Abdillah ◽  
Ida Ayu Widhiantari ◽  
Rozidi Rozidi ◽  
...  
Keyword(s):  
Quality Function Deployment ◽  
High Weight ◽  
Quality Analysis ◽  
House Of Quality ◽  
Quality Function ◽  
Pests And Diseases ◽  
Plant Pests ◽  
Wheel Drive ◽  
Qfd Method

The aim of this research is to develop an specialty sprayer for fruits. It is expected that the sprayer will be able to assist farmers in improving the quality of the fruits. Sprayer is a pesticide applicator that is needed in eradicating and controlling plant pests and diseases. Problems that are often found in the sling type sprayer are the high weight of the sprayer and the short range of spraying so that it is not efficient nor effective for application with high trees. The purpose of this research is to develop the design of fruit sprayer using the Quality Function Deployment (QFD) method. The data generated were analyzed using House of Quality. Results showed that important weight values in the House of Quality analysis included the attributes of the spray lever, easeness of operation and easeness of moving with a score of 4.80, 4.46 and 4.50, respectively. Based on the analysis, the sprayer was developed using a wheel drive system with the addition of wheels and spray levers that can be extended or shortened by adjusting the spray lever knock.

Analisis Kualitas Pelayanan Dengan Penerapan Metode Quality Function Deployment Pada Pasien Unit Rawat Jalan Poliklinik Penyakit Dalam Badan Rumah Sakit Umum Daerah �45� Kuningan

2008 ◽  
Vol 4 (08) ◽  
pp. 36
Author(s):  
Lili Karmela Fitriani Karmela Fitriani
Keyword(s):  
Quality Function Deployment ◽  
Technical Characteristic ◽  
Importance Value ◽  
Quality Function ◽  
The Public ◽  
Water Closet ◽  
Degree Of Satisfaction ◽  
Voice Of Customer ◽  
Level Of Importance

AbstrakThe data of year 2006 show that amount of polyclinic patients care unit of BRSUD�45� Kuningan is the most among other polyclinics. The result of observation and interviews tell that the degree of satisfaction got by the patients is in the level(category) of middle (enough) and the degree of importance is in the level of high (important). The purpose of doing this research is to analyze the quality of service to improve the patients satisfaction using Quality Function Deployment method involving 96 respondents. The data were taken from the result of applying quality Function Deployment method in BRSUD�45� Kuningan tells that the attribute owning the highest level of importance is the competence or the skill of the doctors in handling their works while the attribute owning the lowest level is the availability of the public service facilities such as public phones, televisions, and ATM. The attribute that owns the most satisfaction value is the dressy of the officials while the attribute that owns the least satisfaction value is the comfortable, hygiene water closet. The technical characteristic owning relatively the highest importance value is the standard officers� performance; therefore, such attribute gets the highest attentive priority of technical characteristic (technical response)Keywords : QFD, House of Quality, Voice of Customer, Technical Characteristic, Technical Response

Pembelajaran Kooperatif Tipe Jigsaw dalam Pembelajaran Fisika

2015 ◽  
Vol 4 (1) ◽  
Author(s):  
Jawane Malau
Keyword(s):  
Cooperative Learning ◽  
Learning Process ◽  
Teaching And Learning ◽  
Learning Model ◽  
Student Response ◽  
Learning Tools ◽  
Learning Group ◽  
Learning Plan ◽  
Quality Of Teaching

<p>This research was conducted for the purpose of getting a clear and complete <br />picture conserning the quality of teaching and learning process through eveloping and implementing jigsaw type cooparative learning model for subject of Thermodynamics. The quality of teaching and learning process can be viewed by positive response of university students towards thermodynamics subject using the implemented jigsaw type cooparative learning model. The subject of this research were students of high school class X, semester II in the academic year of 2011/2012, which were listed as learning tools needed for thermodynamics of jigsaw type cooparative learning model. The learning tool which were being developed consist of teaching materials, learning plan, and student worksheet. The research prosedure consisted of developing the tools of teaching and learning process, and the followed by realization of learning in class using the jigsaw type cooparative learning approach. The research instruments were to be observation sheet and student response questionaire towards the learning process. The reseach data were analyzed using percentage statistic. Based on the refection result towards the action which was planned beforehand and also the researh result discussion, it was found that the learning process of hermodynamics which was done by implementing the jigsaw type cooparative learning model can increase student activity in his study. Implementing the jigsaw type cooperative learning can increase the learning result of students. Most of the students who partisipated in the thermodynamics class agree and give a positive apreciation towards the implementation of cooperative learning model. They believe that with the learning group can help them overcoming the learning deterrent. </p><p> </p>

scholarly journals Improving Service of Quality using Quality Function Deployment

2019 ◽  
Vol 4 (2) ◽  
pp. 68
Author(s):  
Ratna Ekasari ◽  
Nurul Aziza ◽  
M Adhi Prasnowo ◽  
Khoirul Hidayat
Keyword(s):  
Customer Satisfaction ◽  
Completion Time ◽  
Quality Function Deployment ◽  
Employee Performance ◽  
Point Of View ◽  
Title Page ◽  
Quality Function ◽  
Services Industry ◽  
Number Of Customers

<div class="page" title="Page 1"><div class="layoutArea"><div class="column"><p><span>AdiTeknik </span><span>is one of the garages in Sidoarjo, East Java, Indonesia, engaged in repairing services industry tools. This garage recently has problems in attracting customers. Prior studies suggest that one of the things that affect the number of customers is customer satisfaction. After listening to complaints from several consumers, consumers said that they are less satisfied with the quality of the garage. This phenomenon become the trigger for us to investigate the customer satisfaction especially on the </span><span>AdiTeknik </span><span>garage. One method that can be used to help companies to improve the quality according to customer point of view is Quality Function Deployment (QFD). We find that there are twelve attributes of the desires and needs of consumers to improve the quality of garage service of </span><span>AdiTeknik. </span><span>Those are the quality of repair, cleanliness and neatness of the garage, complete facilities for customer, employee performance, repair results in accordance with demand, timeliness of completion, the ability to analyze problems, clarity fees and the completion time, warranty repair results, employee friendliness, ease of contacting a workshop, and a willingness to give feedback. </span></p></div></div></div>

scholarly journals STRATEGI PENINGKATAN KUALITAS PRODUK AYAM GORENG RUMAH MAKAN AYAM GORENG ASLI PRAMBANAN RENON, DENPASAR

2019 ◽  
Vol 7 (1) ◽  
pp. 21
Author(s):  
Pandila Diahtaradipa Ganantrya ◽  
Amna Hartiati ◽  
Cokorda Anom Bayu Sadyasmara
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Quality Function Deployment ◽  
Quality Function ◽  
Good Product ◽  
Level Of Importance ◽  
Qfd Method ◽  
Good Product Quality

Consumer satisfaction in a restaurant can be improved through good product quality in accordance with the wishes and needs of consumers. Improving product quality is an important problem for a restaurant because it is beneficial for restaurants and consumers. The purpose of this study are: (1) to know the attributes of fried chicken that are considered important by consumers in the original Prambanan fried chicken restaurant, (2) to measure the level of importance of the quality of fried chicken products, (3) to measure the level of consumer satisfaction with the quality of fried chicken products and (4) knowing the strategy to improve the quality of fried chicken products. This study uses the Quality Function Deployment (QFD) method. The results of this study indicate that there are 11 attributes of product quality that are considered important by consumers with very important criteria. The biggest value of consumer interest is the attribute of fried chicken taste of 3.78. On the value of consumer satisfaction attributes of fried chicken chili variants have the smallest value of 3.08 with the highest IR of 1.30 need to provide and improve the quality of the product on the attributes of the fried chicken chili sauce. Keywords: fried chicken, product quality, customer satisfaction, quality function deployment (QFD)

Applying fuzzy grey quality function deployment to identify solutions for improving safety of container terminal loading and unloading operations

2016 ◽  
Vol 232 (3) ◽  
pp. 276-292 ◽  
Author(s):  
Ching-Yuan Chen ◽  
Ji-Feng Ding ◽  
Gin-Shuh Liang ◽  
Tsung-Yu Chou
Keyword(s):  
Professional Education ◽  
Quality Function Deployment ◽  
Safety Climate ◽  
Container Terminal ◽  
Operating Efficiency ◽  
Relationship Matrix ◽  
Quality Function ◽  
Loading And Unloading ◽  
Technical Solutions

The safety of container terminal loading and unloading operations is an important link in international port logistics, and such operations deeply affect terminal operating efficiency and service quality. Finding solutions for improving the safety and quality of loading and unloading operations has therefore become very important. In this article, a fuzzy grey quality function deployment approach was developed to identify solutions for improving the safety of container terminal loading and unloading operations in Taiwan. First, the fuzzy grey quality function deployment approach was presented. Second, this study employed a house of quality to facilitate investigation of the 18 safety needs’ attributes and 10 feasible technical solutions. Safety needs, and their importance and satisfaction, were then examined via an expert questionnaire. Subsequently, a fuzzy relationship matrix was constructed to link technical solutions and safety needs in a fuzzy decision environment. Finally, the fuzzy grey quality function deployment approach was applied to prioritize technical solutions regarding improving the safety quality of container terminal loading and unloading operations in Taiwan. This study’s results show that the top six most feasible technical solutions for improving the safety quality of loading and unloading operations are “implementing professional education and training,”“enhancing safety awareness and behavior of personnel,”“developing effective standard operating procedures,”“adequate safety equipment,”“establishing a good safety climate,” and “regular maintenance of hardware and equipment.” These top six technical solutions are also discussed in this article.

Level of visualization support for project communication in the Turkish construction industry: A quality function deployment approach

2007 ◽  
Vol 34 (1) ◽  
pp. 19-36 ◽  
Author(s):  
Yasemin Nielsen ◽  
Bilge Erdogan
Keyword(s):  
Construction Industry ◽  
Quality Function Deployment ◽  
Construction Projects ◽  
Communication Tool ◽  
Quality Of Data ◽  
Quality Function ◽  
Construction Companies ◽  
Visualization Tools ◽  
Types Of Information

Quality of communication is a key factor in the success of construction projects. Visualization technologies can play an important role in improving the quality of data by improving human comprehension and increasing the depth of the information delivered. Visualization has for some time been identified as one of the major technology themes allowing development of construction processes. However, visualization has not been embraced as a strategic tool by construction companies, and they generally fail to take full advantage of available visualization tools. This paper aims to evaluate the extent of visualization as a communication tool in the construction industry and to determine potential benefits to be gained through implementation of visualization. The current state of the use of visualization for communication in Turkish architecture, engineering, and construction companies is mapped through surveys and interviews. Information flow contents and types are analysed to determine the types of information in the construction process that may benefit from visual representation. According to the priorities of the expectations ranked by the users and the potential of different visualization tools, the level of visualization required for each data flow is determined by a quality function deployment (QFD) based approach.Key words: visualization, construction, visual communication, quality.

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