E-Mail and Work Performance

2012 ◽  
pp. 106-116
Author(s):  
Rita S. Mano ◽  
Gustavo S. Mesch
Keyword(s):  
Work Stress ◽  
Work Performance ◽  
Organizational Context ◽  
Information Overload ◽  
Time Saving ◽  
Individual Level ◽  
Work Effectiveness ◽  
Hierarchical Levels ◽  
E Mail ◽  
Positive Work

E-mail provides organizations with detailed and timely information that cuts across hierarchical levels and departmental boundaries. The speed, asynchronicity and “one-to-many” aspects of e-mail can lead to efficiencies such as reduced office administration leading to both time saving and management rewards. At the same time, e-mail might create information overload, e.g., when information exceeds the worker’s ability to process it. E-mail effect on work performance is bound to (a) e-mail features –quantity, scope, and intensity; (b) individual level characteristics; and (c) organizational context. Different profiles of these aspects enhance or reduce work effectiveness (positive work performance) while at the same time generate work stress and distress (negative work performance).

Determinates of Live Support Chat in Organizational Intranets

2021 ◽  
pp. 781-801
Author(s):  
Ahmed Elmorshidy
Keyword(s):  
Survey Data ◽  
Organizational Context ◽  
Factors Affecting ◽  
Individual Level ◽  
Customer Support ◽  
Private And Public ◽  
New Type ◽  
Research Gap ◽  
The Individual ◽  
E Mail

Live support chat (LSC) is a relatively new type of online customer support that is growing significantly in e-commerce websites. LSC bypasses the traditional types of customer support like phone, e-mail and web forms and it provides instant answers to customers' questions and concerns. Few researchers have empirically examined the factors affecting LSC at the individual level, however there is no evidence of research that explored the determinates of LSC in an organizational context and how it affects employees. This study attempts to fill this research gap by empirically examining the factors that affect LSC in the context of the organizational Intranets. Survey data from 389 employees at private and public organizations in Kuwait were collected to test the study hypotheses. The study findings have important implications at both the theoretical and practice levels.

E-Customization

2003 ◽  
Vol 40 (2) ◽  
pp. 131-145 ◽  
Author(s):  
Asim Ansari ◽  
Carl F. Mela
Keyword(s):  
Web Sites ◽  
Information Overload ◽  
Customer Relationships ◽  
Optimization Approach ◽  
Expected Number ◽  
Clickstream Data ◽  
Individual Level ◽  
Potential Benefits ◽  
The Individual ◽  
E Mail

Customized communications have the potential to reduce information overload and aid customer decisions, and the highly relevant products that result from customization can form the cornerstone of enduring customer relationships. In spite of such potential benefits, few models exist in the marketing literature to exploit the Internet's unique ability to design communications or marketing programs at the individual level. The authors develop a statistical and optimization approach for customization of information on the Internet. The authors use clickstream data from users at one of the top ten most trafficked Web sites to estimate the model and optimize the design and content of such communications for each user. The authors apply the model to the context of permission-based e-mail marketing, in which the objective is to customize the design and content of the e-mail to increase Web site traffic. The analysis suggests that the content-targeting approach can potentially increase the expected number of click-throughs by 62%.

Determinates of Live Support Chat in Organizational Intranets

2019 ◽  
Vol 17 (3) ◽  
pp. 16-34
Author(s):  
Ahmed Elmorshidy
Keyword(s):  
Survey Data ◽  
Organizational Context ◽  
Factors Affecting ◽  
Individual Level ◽  
Customer Support ◽  
Private And Public ◽  
New Type ◽  
Research Gap ◽  
The Individual ◽  
E Mail

Live support chat (LSC) is a relatively new type of online customer support that is growing significantly in e-commerce websites. LSC bypasses the traditional types of customer support like phone, e-mail and web forms and it provides instant answers to customers' questions and concerns. Few researchers have empirically examined the factors affecting LSC at the individual level, however there is no evidence of research that explored the determinates of LSC in an organizational context and how it affects employees. This study attempts to fill this research gap by empirically examining the factors that affect LSC in the context of the organizational Intranets. Survey data from 389 employees at private and public organizations in Kuwait were collected to test the study hypotheses. The study findings have important implications at both the theoretical and practice levels.

MODEL KUANTITATIF MANAJEMEN STRES KERJA DAN MOTIVASI UNTUK MENINGKATKAN KINERJA PETUGAS REKAM MEDIS DI RS ORTOPEDI PROF. DR. R. SOEHARSO SURAKARTA

2016 ◽  
Vol 5 (2) ◽  
pp. 150-156
Author(s):  
Laili Rahmatul Ilmi
Keyword(s):  
Stress Management ◽  
Work Stress ◽  
Work Performance ◽  
Work Motivation ◽  
Cross Sectional ◽  
Staff Performance ◽  
Bivariate Correlation ◽  
And Performance ◽  
The Relationship ◽  
Management Work

Background: Workload may indirectly cause stress. The ability to manage work stress may affect staff’s motivation and performance. The staff performance will affect decision-making in improving the service quality. Objective: This study aimed to analyze the relationship between stress management, work motivation and work performance. Method: This was an analytic observational study with a cross sectional approach. A sample of 19 medical record staff, working at Prof. Dr. R Soeharso orthopedic hospital Surakarta, were selected for this study. A set of questionnaires were developed and administered to measure stress management, work motivation and work performance. Data were then analyzed with a bivariate correlation analysis. Results: There were statistically significant correlations between work stress management, work motivation and work performance. The ability to manage stress positively increased the motivation (r= 0,56; p= 0,013), as well as the work performance (r= 0,49; p= 0,036). Moreover, a higher motivation will lead to a higher performance (r= 0,42; p= 0,071). Conclusion: There were positive relationships between work stress management, work motivation and work performance. Key words: work stress management, motivation, performance.

SmartWoW – constructing a tool for knowledge work performance analysis

2015 ◽  
Vol 64 (4) ◽  
pp. 479-498 ◽  
Author(s):  
Miikka Palvalin ◽  
Maiju Vuolle ◽  
Aki Jääskeläinen ◽  
Harri Laihonen ◽  
Antti Lönnqvist
Keyword(s):  
Work Performance ◽  
Knowledge Work ◽  
Well Being ◽  
Management Tool ◽  
Research Approach ◽  
Work Practices ◽  
Content Type ◽  
Individual Level ◽  
New Ways Of Working ◽  
Novel Approach

Purpose – New Ways of Working (NewWoW) refers to a novel approach for improving the performance of knowledge work. The purpose of this paper is to seek innovative solutions concerning facilities, information technology tools and work practices in order to be able to “work smarter, not harder.” In order to develop work practices toward the NewWoW mode there is a need for an analytical management tool that would help assess the status of the organization’s current work practices and demonstrate the impacts of development initiatives. This paper introduces such a tool. Design/methodology/approach – Constructive research approach was chosen to guide the development of the Smart ways of working (SmartWoW) tool. The tool was designed on the basis of previous knowledge work performance literature as well as on interviews in two knowledge-intensive organizations. The usefulness of the tool was verified by applying it in four organizations. Findings – SmartWoW is a compact questionnaire tool for analyzing and measuring knowledge work at the individual level. The questionnaire consists of four areas: work environment, personal work practices, well-being at work and productivity. As SmartWoW is a standardized tool its results are comparable between organizations. Research limitations/implications – SmartWoW was designed a pragmatic managerial tool. It is considered possible that it can be valuable as a research instrument as well but the current limited amount of collected data does not yet facilitate determining its usefulness from that perspective. Originality/value – This paper makes a contribution to the existing literature on knowledge work measurement and management by introducing an analytical tool which takes into account the NewWoW perspective.

Mixing the human cocktail of employee contentment

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Keyword(s):  
Job Satisfaction ◽  
Work Performance ◽  
Extrinsic Motivation ◽  
Organizational Context ◽  
Intention To Stay ◽  
Content Type ◽  
Survey Results ◽  
Pertinent Information ◽  
Emotionally Intelligent ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings This research paper concentrates on emotionally intelligent ways of tracking employee contentment, as a route to understanding how job satisfaction manifests. The Taiwanese survey results revealed that employee's experiencing contentment strongly boosts their job satisfaction, their work performance, and their intention to stay working at the company. Job satisfaction most powerfully drives intention to stay, while contentment is best at driving work performance. The most powerful upward shift in employee contentment was derived from the organizational context, followed by intrinsic motivation, and finally by extrinsic motivation. Originality/value The briefing saves busy executives, strategists and researchers’ hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Coworkers’ Relationship Quality and Interpersonal Emotions in Team-Member Dyads in China: the Moderating Role of Cooperative Team Goals

2016 ◽  
Vol 12 (4) ◽  
pp. 687-716 ◽  
Author(s):  
Catherine K. Lam ◽  
Xu Huang ◽  
Frank Walter ◽  
Simon C. H. Chan
Keyword(s):  
Relationship Quality ◽  
Work Performance ◽  
Team Member ◽  
Performance Outcomes ◽  
Dyadic Relationships ◽  
Team Members ◽  
Individual Level ◽  
Interpersonal Emotions ◽  
Cooperative Team ◽  
The Individual

ABSTRACTThis study investigates the origins of discrete interpersonal emotions in team-member dyads using two independent samples from an education institute and a telecommunication services company in China. Results across both studies showed that the quality of team members’ dyadic relationships positively relates to interpersonal admiration, sympathy, and envy, and negatively relates to interpersonal contempt. Furthermore, teams’ cooperative goals moderate these dyad-level linkages. The association of relationship quality with interpersonal emotions is particularly pronounced in teams with less cooperative goals but buffered in teams with more cooperative goals. Finally, on the individual level of analysis, envy and contempt are inversely associated with team members’ work performance, objectively measured. These findings provide new insights about key antecedents and crucial moderators in the development of interpersonal emotions in Chinese work teams and reiterate the relevance of these emotions for tangible performance outcomes.

scholarly journals The Effect Of Intrinsic Motivation And Work Stress On Performance Of Employee Pizza Hut Merr Surabaya

2019 ◽  
Vol 1 (1) ◽  
pp. 185-193
Author(s):  
Mochammad Fajar
Keyword(s):  
Social Sciences ◽  
Intrinsic Motivation ◽  
Job Stress ◽  
Work Stress ◽  
Quantitative Research ◽  
Work Performance ◽  
Work Motivation ◽  
Employee Performance ◽  
Stress Variable ◽  
Pizza Hut

The purpose of this study is 1. To analyze work motivation on employee performance 2. To analyze work performance with employees 3. To analyze employee performance at Pizza Hut Merr Surabaya. This research is quantitative research. The population and samples were distributed by 47 respondents. Data collection techniques using a questionnaire. The data analysis used is the Statistical Package for Social Sciences (SPSS). The results of the study showed the effect of the Intrinsic Motivation Variable (X1) on employee performance (Y) showed a significant amount of 0,000. And Job stress variable (X2) on Employee Performance (Y) shows no significant value of 0.083.The results of this study indicate that compared to work stress, intrinsic motivation has a stronger dancer on employee performance at Pizza Hut Merr Surabaya.

scholarly journals IPTEKS EFEKTIVITAS PENGOLAHAN DATA WAJIB PAJAK DENGAN APLIKASI PADA KANTOR PELAYANAN PAJAK PRATAMA MANADO

2018 ◽  
Vol 2 (02) ◽  
Author(s):  
Jaquline Mandagi ◽  
Anekke Wangkar
Keyword(s):  
Rapid Development ◽  
Electronic Media ◽  
Technology Application ◽  
Work Effectiveness ◽  
Use Of Technology ◽  
Tax Technology ◽  
Directorate General ◽  
Tax Payers ◽  
Flow Of Information ◽  
E Mail

Tax has great benefits for the development of the Indonesian nation. This is because taxes are the biggest potential revenue in the country. Because taxes are direct receipts that can be processed to finance various kinds of state needs. Seeing the rapid development of technology, the Directorate General of Taxes (DGT) uses technology as an alternative channel of communication with tax payers. Therefore the Pratama Tax Office Manado relies heavily on Digital Technology in the form of electronic media and social media to facilitate processing of taxpayer data. The purpose of this study is to find out the effective processing of data with applications (software) under the supervision of the Directorate General of Tax Information System in collecting taxpayers at the Manado tax service office. Electronic media can be used to disseminate information relating to socialization, counseling and as a means of communication to the WP used by the DGT through socialization, letters, e-mail, websites and call centers. With the use of technology can improve work effectiveness, save time, effort and thought, and accelerate the flow of information for leaders to make decisions.Keywords: effectiveness, tax, technology, application

Work–family interface: Effect of enrichment and conflict on job performance of Korean workers

2012 ◽  
Vol 18 (3) ◽  
pp. 383-397 ◽  
Author(s):  
Doo Hun Lim ◽  
Ji Hoon Song ◽  
Myungweon Choi
Keyword(s):  
Life Satisfaction ◽  
Job Performance ◽  
Cultural Context ◽  
Structural Equation ◽  
Work Performance ◽  
Organizational Context ◽  
Well Being ◽  
Equation Modeling ◽  
Work Family Conflict ◽  
Work Family

AbstractMany studies conducted in Western societies indicated that work–family enrichment (WFE) and conflict influence employees' work performance positively and/or negatively. However, few studies have been conducted in collectivist, rapidly growing societies like Korea. The purpose of this study was to identify the extent to which those work–family interface variables influence the work performance of employees within the Korean organizational context. We performed forward and backward translation procedure to develop the Korean language versions of the WFE scale, work–family conflict (WFC) scale, and other scales assessing life satisfaction and job performance. Data were collected from a sample of 425 workers from various for-profit firms and universities in Korea. For data analysis, basic descriptive analyses, item reliability and construct validity tests, and a two-step structural equation modeling (SEM) approach were employed to identify influential relationships among WFE/WFC, life satisfaction, and job performance. Results indicated that WFE was a significant factor influencing Korean workers' life satisfaction (WLS) and job performance, whereas WFC was not. Implications of the study findings, including the strategies for improving employee well-being within the Korean cultural context, were presented.

Sign in / Sign up

Export Citation Format

Share Document