Usability and Accessibility of E-Health Websites

2014 ◽  
pp. 204-223
Author(s):  
Constantinos K. Coursaris ◽  
Sarah J. Swierenga ◽  
Pamela Whitten
Keyword(s):  
Web Services ◽  
Low Income ◽  
Research Study ◽  
Low Vision ◽  
Usability Evaluation ◽  
Website Design ◽  
Design Elements ◽  
Group Research ◽  
Internet Users ◽  
Text Chunking

This chapter describes a multi-group research study of the usability evaluation and consequent results from participants’ experiences with the MyPryamidTracker.gov Website application. The authors report on a study of a sample consisting of 25 low-income participants with varied levels of vision (i.e., sighted, low vision, and blind Internet users). Usability was assessed via both objective and subjective measures. Overall, participants had significant difficulty understanding how to use the MyPyramidTracker.gov Website. The chapter concludes with major recommendations pertaining to the implementation of Website design elements including pathway/navigation, search, links, text chunking, and frames layout. An extensive set of actionable Website design recommendations and a usability questionnaire are also provided that can be used by researchers in their future evaluations of Websites and Web services.

scholarly journals Identifying Mobile Health Technology Experiences and Preferences of Low-Income Pregnant Women with Diabetes

2021 ◽  
pp. 193229682199317
Author(s):  
Karolina Leziak ◽  
Eleanor Birch ◽  
Jenise Jackson ◽  
Angelina Strohbach ◽  
Charlotte Niznik ◽  
...  
Keyword(s):  
Pregnant Women ◽  
Mobile Health ◽  
Low Income ◽  
Self Regulation ◽  
Health Inequities ◽  
Comparison Method ◽  
Rapid Expansion ◽  
Self Management ◽  
Postpartum Women ◽  
Design Elements

Background: Rapid expansion of mobile technology has resulted in the development of many mobile health (“mHealth”) platforms for health monitoring and support. However, applicability, desirability, and extent of tailoring of these platforms for pregnant women, particularly in populations who experience the greatest health inequities—such as women with diabetes mellitus (DM) and/or those with greater socioeconomic barriers—remains unknown. The objective is to understand low-income pregnant women’s experiences and preferences for mHealth tools to support DM health and improve DM self-management during pregnancy. Methods: Low-income pregnant and postpartum women were included in individual interviews or focus groups; women with type 2 DM, gestational DM, or no DM were included. Analysis was performed with the constant comparison method. Results: In this population of 45 ( N=37 with DM) low-income, largely minority, pregnant and postpartum women, 100% reported access to smartphones and prior experience with apps. Interest in mHealth to support health and engagement during pregnancy was high. Preferences for general mHealth features included education that reduces uncertainty, support communities, visualizing progress, convenient access to information, and support for better management of pregnancy-related tasks. Preferred design elements included personalization, interactive features, and integrated graphics. Women with DM expressed multiple additional DM-specific needs, including support tools for DM self-management and self-regulation tasks. Conclusion: Pregnant and postpartum women, especially those with DM, desire mHealth technology to support engagement and to adapt lifestyle guidelines and treatment requirements for a healthy pregnancy. Further work to develop mHealth interventions tailored for target populations remains a key step in reducing health inequities and promoting access to evidence-based perinatal health interventions.

Using Ontological E-Services Framework to Orchestrate E-Business Process Services

2018 ◽  
pp. 605-630
Author(s):  
Tung-Hsiang Chou ◽  
Ching-Chang Lee ◽  
Chin-Wen Lin
Keyword(s):  
Web Services ◽  
Web 2.0 ◽  
Business Models ◽  
Service Providers ◽  
The Internet ◽  
Semantic Web Technologies ◽  
Internet Service ◽  
Web Technologies ◽  
Framework Design ◽  
Internet Users

The Internet has come a long way over the past twenty years, and many Internet-era enterprises have had to face daunting challenges while trying to create innovative business models. Many types of Internet interactions can facilitate networking (e.g., The Web, Web services). Since the advent of the Internet, service requesters and service providers have generated diverse electronic services (e-services), and since 2003, many experts have proposed the concept of Web 2.0. People rely on Internet e-services to execute activities and meet requirements; however, e-services lack a standardization method for constructing and managing them. The current study presents a framework design and a comprehensive interface for e-service providers and requesters. The study adopts the concept of Web 2.0 by using Web services with related standards for developing the framework design. Specifically, the study uses semantic Web technologies to complete the construction of e-services. After that, Internet users can quickly and conveniently access the framework to obtain suitable e-services.

All Is Right with the World

2015 ◽  
Vol 6 (4) ◽  
pp. 78-94
Author(s):  
Sharath Sasidharan
Keyword(s):  
Cognitive Dissonance ◽  
Important Determinant ◽  
Belief Systems ◽  
Consumer Trust ◽  
Website Design ◽  
Design Elements ◽  
Schema Congruity ◽  
Business To Consumer ◽  
The Impact ◽  
Selection Of

Business-to-Consumer e-commerce vendors view consumer trust as an important determinant of purchasing intent. Based on the cognitive dissonance and schema-congruity theories, this paper examines the impact of schema-congruity between the website design elements of color and typography with the product context in impacting trust. Websites perceived as compatible with subconsciously internalized belief systems and hence deemed schema-congruent by consumers are expected to engender higher levels of trust. A controlled experimental study involving 128 participants spanning eight different schema-congruency conditions was conducted. Results indicated that completely schema-congruent websites engendered higher levels of trust. Partially schema-congruent and schema-incongruent websites registered significantly lower levels of trust due to cognitive dissonance arising out of their incompatibility with consumer belief systems. The judicious selection of color and typography perceived as schema-congruent with the product context can serve to enhance consumer trust in e-commerce websites.

The Lifestyles of Blind, Low Vision, and Sighted Youths: A Quantitative Comparison

1997 ◽  
Vol 91 (3) ◽  
pp. 245-257 ◽  
Author(s):  
K. Wolffe ◽  
S.Z. Sacks
Keyword(s):  
Daily Living ◽  
Quantitative Research ◽  
Research Study ◽  
Service Providers ◽  
Low Vision ◽  
Leisure Activities ◽  
Telephone Interviews ◽  
Time Diary ◽  
Vocational Experiences ◽  
And Performance

In this quantitative research study, 16 blind students, 16 low vision students, and 16 sighted students aged 15–21 and their parents were interviewed by telephone using questionnaires designed to examine four areas: academic involvement and performance, daily living and personal care activities, recreation and leisure activities, and work and vocational experiences. A time-diary protocol was also used to obtain data from each student in three telephone interviews during the calendar year. Similarities and differences among the three groups, as well as implications of the findings for service providers, are discussed.

scholarly journals Level of confidence in and endorsement of the health system among internet users in 12 low-income and middle-income countries

2020 ◽  
Vol 5 (8) ◽  
pp. e002205
Author(s):  
Sanam Roder-DeWan ◽  
Anna Gage ◽  
Lisa R Hirschhorn ◽  
Nana A Y Twum-Danso ◽  
Jerker Liljestrand ◽  
...  
Keyword(s):  
Health System ◽  
Low Income ◽  
Internet Survey ◽  
Health Coverage ◽  
Middle Income ◽  
Middle Income Countries ◽  
Internet Users ◽  
Effective Care ◽  
Universal Health

IntroductionPeople’s confidence in and endorsement of the health system are key measures of system performance, yet are undermeasured in low-income and middle-income countries (LMICs). We explored the prevalence and predictors of these measures in 12 countries.MethodsWe conducted an internet survey in Argentina, China, Ghana, India, Indonesia, Kenya, Lebanon, Mexico, Morocco, Nigeria, Senegal and South Africa collecting demographics, ratings of quality, and confidence in and endorsement of the health system. We used multivariable logistic regression to assess the association between confidence/endorsement and self-reported quality of recent healthcare.ResultsOf 13 489 respondents, 62% reported a health visit in the past year. Applying population weights, 32% of these users were very confident that they could receive effective care if they were to ‘become very sick tomorrow’; 30% endorsed the health system, that is, agreed that it ‘works pretty well and only needs minor changes’. Reporting high quality in the last visit was associated with 4.48 and 2.69 greater odds of confidence (95% CI 3.64 to 5.52) and endorsement (95% CI 2.33 to 3.11). Having health insurance was positively associated with confidence and endorsement (adjusted odds ratio (AOR) 1.68, 95% CI 1.49 to 1.90 and AOR 1.34, 95% CI 1.22 to 1.48), while experiencing discrimination in healthcare was negatively associated (AOR 0.67, 95% CI 0.56 to 0.80 and AOR 0.63, 95% CI 0.53 to 0.76).ConclusionConfidence and endorsement of the health system were low across 12 LMICs. This may hinder efforts to gain support for universal health coverage. Positive patient experience was strongly associated with confidence in and endorsement of the health system.

scholarly journals “Good Social Media?”: Underrepresented Youth Perspectives on the Ethical and Equitable Design of Social Media Platforms

2020 ◽  
Vol 6 (2) ◽  
pp. 205630512092848
Author(s):  
Melissa Brough ◽  
Ioana Literat ◽  
Amanda Ikin
Keyword(s):  
Social Media ◽  
Young People ◽  
Low Income ◽  
Negative Stereotypes ◽  
Diverse Range ◽  
Design Elements ◽  
Underrepresented Groups ◽  
Media Design ◽  
Ethical Implications ◽  
Underrepresented Youth

This study investigates underrepresented youths’ perspectives on social media design and how these may inform the development of more ethical and equitable social media apps. In contrast to the tradition of universal design in the field of human–computer interaction, this study centers difference to investigate how users’ perspectives and expectations, shaped by their identities, help determine the affordances of social media and their ethical implications. Twenty-five in-depth interviews and youth-guided “think aloud” social media tours were carried out with a diverse range of young people from underrepresented groups. Findings illustrate how young people perceive and experience empowering and disempowering aspects of social media design. Interviewees expressed a palpable sense of underrepresentation in the digital technology design sector and noted several ways in which design elements of social media can exacerbate a sense of inadequacy. The negative implications of user profile design and popularity rating systems that encourage conformity were found to be of particular concern for low-income youth, youth of color, and other underrepresented groups. However, our findings also illuminate youth perspectives on how social media can sometimes serve as a tool to counter negative stereotypes and build social capital. The analysis includes concrete suggestions from underrepresented youth for more ethical and equitable social media design.

Small and Medium Enterprise Development using Social Media Marketing: A Research Study

2017 ◽  
Vol 3 (1) ◽  
Author(s):  
Md. Abdur Rashid
Keyword(s):  
Social Media ◽  
Research Study ◽  
Sample Selection ◽  
Marketing Channels ◽  
Social Media Marketing ◽  
Business Growth ◽  
Small And Medium Enterprise ◽  
Internet Users ◽  
Medium Enterprise ◽  
Traditional Marketing

Government of the People’s Republic of Bangladesh has been giving more emphasis to stable the economy by increasing Small and Medium Enterprise (SME) in Bangladesh. But the problem is that SMEs are facing great challenges developing business at starting and also sustaining due to incapacity in costly traditional marketing channels. It is also noted that most of the internet users are aware about use of internet as personal social media platform. SMEs of Bangladesh are not aware of using Social Media Marketing (SMM) as the tools for business growth especially at starter. The aim of this research study was to review the present various traditional marketing channels with cost to identify whether the cost is affordable or not for SME marketing as starter. Research objectives were also to find involvement with SMM as free marketing tools and to find laps and gaps of using SMM for SME business growth. This research study was designed in such a way that the sample selection presents the SME study population. Here in the research study, most relevant SME sectors and also booster sectors were included in sample design. This research study shown that only 17% Bangladesh SME’s are using SMM platform for business development. Following the objectives of this study, marketing channels both traditional and SMM were reviewed. How much SMEs are engaged in SMM was also studied. This research study came up with laps and gaps of SMEs at SMM for business growth. Recommendations were put following the findings.

scholarly journals Free internet as agent of community transformation

2005 ◽  
Vol 2 (1) ◽  
Author(s):  
Jocelyn E. Williams ◽  
Catherine M. Wallace, PhD ◽  
Frank Sligo
Keyword(s):  
Low Income ◽  
Community Capacity ◽  
Longitudinal Assessment ◽  
Minimal Impact ◽  
Community Transformation ◽  
Internet Users ◽  
Social Objective ◽  
Community Belonging ◽  
The Status ◽  
Community Access

Does the internet empower communities or perpetuate the status quo? Can universal internet access resolve education, employment, and other social gaps? We report on our longitudinal assessment of low income community access to free internet in New Zealand, in terms of new internet users’ (1) community belonging, (2) internet connectedness, and (3) civic engagement. Findings show internet connectedness may have only a minimal impact on community capacity due to constraints such as family transience, difficult domestic circumstances, inadequate project resourcing, and poor literacy. Internet ubiquity may not be a strategically useful social objective unless contextual limitations are recognised and addressed.

scholarly journals EVALUATION MODEL FOR LOW VISION USERS IN MOBILE APPLICATION

2021 ◽  
Vol 56 (5) ◽  
pp. 433-441
Author(s):  
Ahlam Mohamed Elmghirbia ◽  
Azham Hussain ◽  
Nur Hani Zulkifli
Keyword(s):  
Mobile Applications ◽  
Mobile Application ◽  
Low Vision ◽  
Evaluation Model ◽  
Usability Evaluation ◽  
Domain Experts ◽  
Usability Problems ◽  
Proposed Model ◽  
Usability Requirements ◽  
Application Developers

This paper aims to discuss the usability evaluation model for mobile applications used by low vision users. Low vision users have difficulties using mobile applications due to limited view, bright sunshine, small text, and other reasons. This type of user uses mobile applications designed for users with normal vision, and they have many difficulties in reading, accessing, and understanding. Therefore, this paper provides a mobile application usability evaluation model for this type of user, and the proposed model includes usability measures that fulfill their usability requirements. This study employed a systematic review of previous research on good practices and requirements for low vision users to use mobile applications. Also, the new model was evaluated by the domain experts through a focus group session. This model aims to support the development of a mobile application that low vision users can use, which has not been supported in previous studies since it guides mobile application developers to develop mobile applications that fulfill low vision users' usability requirements. It also helps to identify usability problems in the current mobile applications for this type of user. This study will benefit low vision people in using mobile applications effectively, easily, and comfortably.

scholarly journals Web Usability Evaluation Based on Eye Tracking. Case Study of Lithuanian National Museum Website

2015 ◽  
Vol 53 (1(105)) ◽  
pp. 96-112
Author(s):  
Andruis Šuminas ◽  
Arūnas Gudinavičius
Keyword(s):  
Eye Tracking ◽  
Information Needs ◽  
Scientific Literature ◽  
Historical Review ◽  
Usability Evaluation ◽  
Website Design ◽  
National Museum ◽  
Eye Tracker ◽  
Web Usability ◽  
Museum Websites

PURPOSE/THESIS: The aim of the research paper is to outline web usability evaluation based on eye tracking and to determine the usability of the website of the National Museum - Pałace of the Grand Dukes of Lithuania from the user perspective in the process of searching for the most required Information. APPROACH/METHODS: A literature analysis was used to get acquainted with usability evaluation methods and the historical review of visual attention studies, Questionnaire based interviews with visitors of the museums were used to collect Information about people Information needs and searching patterns on museum websites. In order to evaluate the website of the National Museum - Palace of the Grand Dukes of Lithuania the researchers used eye tracking equipment. RESULTS AND CONCLUSIONS: The eye tracking have recently gained attention in different research areas, however issues of museum website design and usability research using eye tracking techniąues and methods have not been widely discussed in scientific literature so far. The research on the Information needs of the visitors of Lithuanian museum websites revealed the most reąuired Information: opening hours, museum location, entrance ticket price and Information about exhibitions. The results confirmed the assumption that people used museum websites as a primary tool to prepare for a visit at the physical museum. The eye tracking analysis of the website of the National Museum - Palace of the Grand Dukes of Lithuania revealed the typical mistakes and errors made in Information placement. When the Information most needed by the users is placed in different parts and levels of the website, the visitors have to spend more time and effort to find the Information and to prepare for a visit at the museum. ORIGINALITY/VALUE: Issues of the museum websites design are not widely discussed in worldwide scientific literature. There are no data about eye tracker based research on museum websites done in Lithuania before. The analysis results may contribute to new knowledge about designing successful interfaces for museum websites. Moreover, the results could be used in a broader field to improve the interfaces and Information representation for websites in general.

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