Managing Knowledge at Tourism Destinations

2015 ◽  
pp. 72-87 ◽  
Author(s):  
Amit Kumar
Keyword(s):  
Knowledge Management ◽  
Business Environment ◽  
Management Approach ◽  
Research Issues ◽  
Tourism Sector ◽  
Destination Competitiveness ◽  
Recent Developments ◽  
Tourism Destinations ◽  
Tourism And Hospitality ◽  
Implementing Strategies

Today, knowledge has become a pivotal tool of implementing strategies and approaches to achieve desired results. During the recent past, researches on knowledge management have grown rapidly in the management literature and tourism is no exception in this context. Moreover, the recent developments in tourism and hospitality marketplace have recognised knowledge as a key competitive tool and a determinant for socio-economic growth at destinations. Thus, it is obvious that if a tourism destination/nation/organisation is to remain competitive in the volatile tourism business environment, the application of knowledge management approach has become fundamental to transform tourism knowledge into capabilities for the survival, sustain and growth of tourism sector. The aim of this chapter is to conceptualize the application of knowledge concept and suggest further research issues in this area to develop a knowledge networks. Overall this chapter demonstrates the considerable utility of managing knowledge for tourism in delivering destination competitiveness.

Intelligent Agents for Knowledge Management in E-Commerce

2011 ◽  
pp. 989-1001
Author(s):  
Athanasia Pouloudi ◽  
Vlatka Hlupic ◽  
George Rzevski
Keyword(s):  
Knowledge Management ◽  
Intelligent Agents ◽  
Intelligent Systems ◽  
Business Performance ◽  
Information Technologies ◽  
Business Environment ◽  
Management Approach ◽  
Transfer Of Knowledge ◽  
Management Tools ◽  
New Business

E-commerce has become a key aspect of the global business environment, causing fundamental changes in markets and organisational structures. This chapter considers how knowledge management, the latest management approach aimed at improving business performance, can create new business opportunities in the new business environment that is defined by electronic commerce. Knowledge management deals with the systematic generation, codification and transfer of knowledge and can be supported by a number of technologies, known as knowledge management tools. It has been argued that intelligent systems can offer additional capabilities and advantages in comparison with more traditional information technologies. This chapter investigates the potential of intelligent agent-based software for more effective knowledge management in the context of e-commerce, adopting the perspective of an SME involved in development of intelligent agents-based knowledge management software. The chapter concludes with a research agenda for knowledge management research in e-commerce.

The Role of Tour Operators in Destination Tourism Marketing in Malawi

2019 ◽  
pp. 295-321 ◽  
Author(s):  
James Malitoni Chilembwe ◽  
Victor Ronald Mweiwa ◽  
Elson Mankhomwa
Keyword(s):  
Business Environment ◽  
Marketing Strategies ◽  
Tourism Destination ◽  
Global Village ◽  
Tourism Marketing ◽  
Destination Competitiveness ◽  
Tourism Destinations ◽  
Travel Decision ◽  
Destination Management Organizations

Destination marketing is one of the tools used by tour operators to gain a tourism competitive advantage. Tourism is one of the biggest businesses in the global village. It is a business in a very competitive market environment that marketing tourism destinations cannot be done by destination management organizations (DMOs) alone but also intermediaries like tour operators. Marketing tourism destination nowadays is highly driven by technology which enhances tourists' destination knowledge prior to their visits. However, the downside of technology cannot be underestimated on the business environment. While there is a growing importance of technology usage which creates challenges for destination competitiveness, tour operators use their marketing strategies to help building positive destination images. These images are created to influence tourists' travel decision making and visits. This chapter, therefore, has examined the present tourism marketing strategies, activities, and approaches used by tour operators in creating positive images for tourism destination using 20 cases of Malawian tour operators.

Smart Tourism, Smart Cities, and Smart Destinations as Knowledge Management Tools

2020 ◽  
pp. 371-390
Author(s):  
Halime Göktaş Kulualp ◽  
Ömer Sarı
Keyword(s):  
Knowledge Management ◽  
Service Sector ◽  
Smart Cities ◽  
Management Tools ◽  
Web Based ◽  
Tourism Sector ◽  
Maximum Benefit ◽  
Tourism Destinations ◽  
The Right ◽  
Smart Tourism

The rapid increase in the population has caused problems in the correct use and management of resources in cities. Solutions to these problems have been sought based on knowledge management. In today's digital age, the concept of smartness of cities has been put forward together with the web-based applications. It has changed the expectations and needs of tourists and residents, especially in the tourism sector in the service sector. Smart tourism destinations, which are seen as a solution to the expectations and needs of the changing tourists and local people, bring holistic innovations covering all the stakeholders in the tourism ecosystem. In this direction, it is thought that knowledge management makes the right use of resources obligatory and contributes to sustainable tourism understanding. For this purpose, in the chapter, suggestions were made to provide maximum benefit from web-based projects that are carried out in qualitative direction of knowledge management and smart tourism destinations.

scholarly journals Sostenibilidad y resiliencia de los destinos turísticos litorales: apuntes desde el enfoque de los destinos inteligentes / / / \ \ \ Sustainability and resilience of coastal tourist destinations: notes from the smart destinations approach

2021 ◽  
pp. 332
Author(s):  
Josep Antoni Ivars Baidal ◽  
José Fernando Vera-Rebollo
Keyword(s):  
Key Words ◽  
Smart Cities ◽  
Management Approach ◽  
Tourist Destinations ◽  
Tourism Sector ◽  
Palabras Clave ◽  
Different Dimensions ◽  
Tourism Destinations ◽  
The Relationship ◽  
Smart Tourism

Resumen: Con la crisis provocada por la COVID-19 el concepto de resiliencia ha ganado importancia en el sector turístico, uno de los más afectados. Esta pausa ha provocado que se plantee un cambio de modelo basado en la sostenibilidad donde el modelo de Destinos Turísticos Inteligentes (DTI) aparecen como los principales beneficiados de esta crisis, ya que consiguen superar el objetivo del crecimiento y tienen un enfoque de planificación y gestión directamente relacionado la sostenibilidad del sector turístico. En este trabajo se pretende, mediante el análisis de diversos indicadores, caracterizar la relación entre sostenibilidad y resiliencia, analizar la contribución del modelo DTI a la sostenibilidad, identificar su posibles limitaciones, e identificar nuevas posibilidades para hacer más resilientes los destinos. Evolucionar hacia destinos más inteligentes requiere más atención que no unos simples indicadores y la interrelación de diferentes dimensiones: ambiental, sociocultural,… que junto con la incorporación de los ODS 2030, nos lleve hacia un modelo más integrado y sostenible.   Palabras clave: sostenibilidad, Destino Turístico Inteligente (DTI), resiliencia, modelo turístico, ciudades inteligentes, planificación.   Abstract: With the crisis caused by COVID-19, the concept of resilience has gained importance in the tourism sector, one of the most affected. This pause has provoked a change of model based on sustainability where the model of Smart Tourism Destinations (ITD) appear as the main beneficiaries of this crisis since they manage to overcome the objective of growth and have a planning and management approach contributing to the sustainability of the tourism sector and acting as a good example. This paper aims through the analysis of indicators to characterize the relationship between sustainability and resilience, to analyze the contribution of the DTI model to sustainability and its implications for becoming more resilient, as well as to identify limitations and identify new possibilities to make destinations more resilient. Evolving towards smarter destinations requires more attention than simple indicators and the interrelation of different dimensions: environmental, socio-cultural,... that together with the incorporation of the SDG 2030, will lead us towards a more integrated and sustainable model.   Key words: sustainability, Smart Tourism Destination (ITD), resilience, tourism model, smart cities, planning.

Intelligent Agents for Knowledge Management in E-Commerce

2003 ◽  
pp. 51-67
Author(s):  
Athanasia Pouloudi ◽  
Vlatka Hlupic ◽  
George Rzevski
Keyword(s):  
Knowledge Management ◽  
Intelligent Agents ◽  
Intelligent Systems ◽  
Business Performance ◽  
Information Technologies ◽  
Business Environment ◽  
Management Approach ◽  
Transfer Of Knowledge ◽  
Management Tools ◽  
New Business

E-commerce has become a key aspect of the global business environment, causing fundamental changes in markets and organisational structures. This chapter considers how knowledge management, the latest management approach aimed at improving business performance, can create new business opportunities in the new business environment that is defined by electronic commerce. Knowledge management deals with the systematic generation, codification and transfer of knowledge and can be supported by a number of technologies, known as knowledge management tools. It has been argued that intelligent systems can offer additional capabilities and advantages in comparison with more traditional information technologies. This chapter investigates the potential of intelligent agent-based software for more effective knowledge management in the context of e-commerce, adopting the perspective of an SME involved in development of intelligent agents-based knowledge management software. The chapter concludes with a research agenda for knowledge management research in e-commerce.

scholarly journals Tax Administrative Burdens in the Tourism Sector in Zanzibar: Stakeholders’ Perspectives

SAGE Open ◽  
2017 ◽  
Vol 7 (4) ◽  
pp. 215824401773680
Author(s):  
Deogratius Mahangila ◽  
Wineaster Anderson
Keyword(s):  
Income Tax ◽  
Value Added ◽  
Developed Countries ◽  
Business Environment ◽  
Tax Administration ◽  
Least Developed Countries ◽  
Business Associations ◽  
Tourism Sector ◽  
Tax Laws ◽  
Tourism And Hospitality

The shortage of literature regarding the tax administration burden, particularly in the hospitality and tourism sector in the context of least developed countries, still exists. This study, therefore, investigates the tax administration burden in the tourism sector in the Zanzibar Islands. It specifically examines the structure of tourism taxes and the fiscal regime, measures the uncertainty and complexity of tax laws, and assesses the role played by business associations in facilitating collective action to reform the business environment of the tourism sector in this Archipelago. The study involved a survey of stakeholders ( N = 135), including tourism investors, business associations, and relevant government agencies. The findings showed that uncertainty concerning the value added tax laws centered on calculation of the input tax, the input tax refund from mainland Tanzania, and the registration procedure. The confusion was also pronounced regarding the specific laws affecting tour operators, restaurants, and the hotel levy. Similarly, there is still uncertainty concerning the infrastructure tax and the imposition of a tax of US$1 per day per guest staying in a hotel. Moreover, uncertainty and complexity regarding the income tax laws is centered on calculating the income tax liability of businesses, investments, and employment. However, the role of business associations in reforming the business environment for tourism has been encouraging, as a good number of public–private dialogues and initiatives have been geared at negotiating the various forms of taxes and levies imposed on tourism and hospitality services in the Archipelago. The study concludes with managerial, policy, and research recommendations.

The Role of Knowledge Management for Industrial Safety Compliance

2020 ◽  
pp. 56-63
Author(s):  
Shih-Ming Pi ◽  
Ghassan Khaled Al-Zu’bi
Keyword(s):  
Knowledge Management ◽  
Negative Impact ◽  
Positive Impact ◽  
Workplace Safety ◽  
Industrial Sector ◽  
Business Environment ◽  
Industrial Safety ◽  
Management Approach ◽  
Safety Compliance

The paper investigates the role of knowledge management in safety compliance in the industrial sector. The article reveals that problems with safety compliance have a negative impact on the enterprises’ activity. It is emphasized that knowledge management, which has recently become a novel tendency in business, has a strong influence on the managerial activities of the enterprise. Different approaches to defining the concept of knowledge management are identified. The creation of knowledge management was supported by many political, social, economic, and technological factors, including a broader spread of information technologies systems in companies, communication opportunities in computer networks, the segmentation and specialization of skills, the mobility of the workforce, and intellectual assets as well as competitive problems in the business environment. The article represents and analyzes the most common and popular definitions of this concept. Safety compliance has a positive impact on the economic and non-economic activities of the enterprise. A systemic management approach to workplace safety and health in industries has been implemented for many years already. It was figured out that there is close relations between knowledge management and safety compliance. To be more specific the problems with safety compliance have a negative impact on the enterprises’ activity, so safety compliance should become the priority of the enterprises’ management. The article demonstrates what actions are needed for safety compliance applications and how they are connected with knowledge management steps. It was revealed that the positive impact of security measures (renewable employment, stable development of the enterprise, better ecological performance) are connected with enhanced financial and non-financial results of the enterprises’ activity and, as a result, with knowledge management. Keywords: knowledge management, safety compliance, sustainable development, safety, knowledge application, industry, safety training.

“Shaken, Not Stirred”

2019 ◽  
pp. 26-53
Author(s):  
Bernardete Dias Sequeira ◽  
João Filipe Marques ◽  
António Serrano
Keyword(s):  
Knowledge Management ◽  
Knowledge Transfer ◽  
Empirical Study ◽  
Case Studies ◽  
Hospitality Industry ◽  
Knowledge Society ◽  
Management Approach ◽  
Hospitality Organizations ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

The tourism and hospitality industry depends heavily on the ways its workers use their knowledge in order to provide the best possible experiences to clients. Hence, it is of paramount importance for all tourism organizations, particularly hospitality ones, to have a knowledge management approach that allows them to retain their best workers and therefore keep their clients satisfied. The main objectives of the research presented in this chapter were to analyze how hospitality organizations have been managing their organizational knowledge—namely, how they stimulate knowledge transfer between individuals and groups within the hotels—as well as to identify the best practices and new solutions given the challenges presented by the knowledge society. This chapter presents some of the results concerning knowledge transfer of a larger empirical study on knowledge management in the hospitality industry based on three case studies in three different hotel groups operating in the Algarve, Portugal.

scholarly journals Managing tourism knowledge: a review

2018 ◽  
Vol 73 (4) ◽  
pp. 507-520 ◽  
Author(s):  
Chris Cooper
Keyword(s):  
Knowledge Management ◽  
Design Methodology ◽  
Management Approach ◽  
Content Type ◽  
Tourism Sector ◽  
Extensive Range ◽  
Management Literature

Purpose This paper aims to provide a contemporary review of the field of tourism and knowledge management. Design/methodology/approach The review draws upon an extensive range of generic knowledge management literature as well as the rather less developed literature on tourism and knowledge management. Findings The review finds that tourism has been slow to adopt a knowledge management approach, partly due to the context of the tourism sector. However, by taking a “network gaze”, this paper shows that the benefits of knowledge management for tourism are clear and that policy for knowledge management can be of benefit to tourism. Originality/value This paper provides a contemporary review of the knowledge management literature and situates it within the tourism context.

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