Smart Tourism, Smart Cities, and Smart Destinations as Knowledge Management Tools

2020 ◽  
pp. 371-390
Author(s):  
Halime Göktaş Kulualp ◽  
Ömer Sarı
Keyword(s):  
Knowledge Management ◽  
Service Sector ◽  
Smart Cities ◽  
Management Tools ◽  
Web Based ◽  
Tourism Sector ◽  
Maximum Benefit ◽  
Tourism Destinations ◽  
The Right ◽  
Smart Tourism

The rapid increase in the population has caused problems in the correct use and management of resources in cities. Solutions to these problems have been sought based on knowledge management. In today's digital age, the concept of smartness of cities has been put forward together with the web-based applications. It has changed the expectations and needs of tourists and residents, especially in the tourism sector in the service sector. Smart tourism destinations, which are seen as a solution to the expectations and needs of the changing tourists and local people, bring holistic innovations covering all the stakeholders in the tourism ecosystem. In this direction, it is thought that knowledge management makes the right use of resources obligatory and contributes to sustainable tourism understanding. For this purpose, in the chapter, suggestions were made to provide maximum benefit from web-based projects that are carried out in qualitative direction of knowledge management and smart tourism destinations.

scholarly journals Destinasi Wisata Pintar untuk Meningkatkan Pengalaman Wisata Melalui Personalisasi Layanan (Studi Kasus Pada Perusahaan Pariwisata di Jawa Tengah)

2019 ◽  
Vol 2 (1) ◽  
pp. 177
Author(s):  
Bambang Guritno ◽  
Haniek Listyorini ◽  
Renny Aprilliani ◽  
Y Sutomo
Keyword(s):  
Big Data ◽  
Information Exchange ◽  
Huge Data ◽  
Technology Platforms ◽  
Tourism Sector ◽  
Tourism Experience ◽  
Descriptive Approach ◽  
Tourism Destinations ◽  
The Right ◽  
Smart Tourism

Smart concepts into tourism destinations are dynamically embraced to connect stakeholders through technology platforms where information related to tourism activities can be exchanged directly. Instant information exchange has also created a huge data collection known as Big Data which may be computationally analyzed to reveal patterns and trends. Smart Tourism Destinations must make optimum use of Big Data by offering services that are suitable for the preferences of the user at the right time. In this connection, this paper aims to understand the contribution of how smart Tourism Destinations can potentially enhance the tourism experience through offering more personalized products or services to meet each visitor's unique needs and preferences. By using the skinative method and descriptive approach and the sample was taken through purposive sampling, the companies engaged in the tourism sector obtained the following research results: Understanding the needs, desires and desires of travelers became increasingly important for the competitiveness of tourism destinations. Therefore, the findings in this study are expected to be very beneficial for the number of tourism destinations.

scholarly journals Sostenibilidad y resiliencia de los destinos turísticos litorales: apuntes desde el enfoque de los destinos inteligentes / / / \ \ \ Sustainability and resilience of coastal tourist destinations: notes from the smart destinations approach

2021 ◽  
pp. 332
Author(s):  
Josep Antoni Ivars Baidal ◽  
José Fernando Vera-Rebollo
Keyword(s):  
Key Words ◽  
Smart Cities ◽  
Management Approach ◽  
Tourist Destinations ◽  
Tourism Sector ◽  
Palabras Clave ◽  
Different Dimensions ◽  
Tourism Destinations ◽  
The Relationship ◽  
Smart Tourism

Resumen: Con la crisis provocada por la COVID-19 el concepto de resiliencia ha ganado importancia en el sector turístico, uno de los más afectados. Esta pausa ha provocado que se plantee un cambio de modelo basado en la sostenibilidad donde el modelo de Destinos Turísticos Inteligentes (DTI) aparecen como los principales beneficiados de esta crisis, ya que consiguen superar el objetivo del crecimiento y tienen un enfoque de planificación y gestión directamente relacionado la sostenibilidad del sector turístico. En este trabajo se pretende, mediante el análisis de diversos indicadores, caracterizar la relación entre sostenibilidad y resiliencia, analizar la contribución del modelo DTI a la sostenibilidad, identificar su posibles limitaciones, e identificar nuevas posibilidades para hacer más resilientes los destinos. Evolucionar hacia destinos más inteligentes requiere más atención que no unos simples indicadores y la interrelación de diferentes dimensiones: ambiental, sociocultural,… que junto con la incorporación de los ODS 2030, nos lleve hacia un modelo más integrado y sostenible.   Palabras clave: sostenibilidad, Destino Turístico Inteligente (DTI), resiliencia, modelo turístico, ciudades inteligentes, planificación.   Abstract: With the crisis caused by COVID-19, the concept of resilience has gained importance in the tourism sector, one of the most affected. This pause has provoked a change of model based on sustainability where the model of Smart Tourism Destinations (ITD) appear as the main beneficiaries of this crisis since they manage to overcome the objective of growth and have a planning and management approach contributing to the sustainability of the tourism sector and acting as a good example. This paper aims through the analysis of indicators to characterize the relationship between sustainability and resilience, to analyze the contribution of the DTI model to sustainability and its implications for becoming more resilient, as well as to identify limitations and identify new possibilities to make destinations more resilient. Evolving towards smarter destinations requires more attention than simple indicators and the interrelation of different dimensions: environmental, socio-cultural,... that together with the incorporation of the SDG 2030, will lead us towards a more integrated and sustainable model.   Key words: sustainability, Smart Tourism Destination (ITD), resilience, tourism model, smart cities, planning.

scholarly journals Relationship of Smart Cities and Smart Tourism: An Overview

2020 ◽  
Vol 1 (4) ◽  
pp. 194-202
Author(s):  
Nada Jasim Habeeb ◽  
Shireen Talib Weli
Keyword(s):  
Smart City ◽  
Growth And Development ◽  
Smart Cities ◽  
Conceptual Approach ◽  
Tourist Destinations ◽  
Tourism Sector ◽  
Close Relationship ◽  
Relationship Of ◽  
The Relationship ◽  
Smart Tourism

Smart city and smart tourism terms have become very popular in the past and present decades. Research in the field of smart tourist city still fails to cover the developments of the smart tourist city. The aim of the study is to review the recent literature on smart cities and smart tourism and their role in achieving a sustainable tourism sector and enhancing the competitiveness of the country’s tourism sector and make it more developed and modern. In this study, the relationship between the smart city and the tourism is presented and to present the relationship or conceptual approach between the smart city and the smart tourism. In addition, the current situation and the potential for growth and development of tourism in Iraq through the establishment and application of smart cities is identified. The recent studies that were mentioned in this study indicate that there is a close relationship between the smart city and smart tourism and also indicate that the smart city has a fundamental role in the growth and development of tourist destinations and the smart tourist city are results of the convergence and interconnection between the smart city and the tourist city. Finally, recommendations for the smart tourism city applications in Iraq are provided. Doi: 10.28991/HIJ-2020-01-04-07 Full Text: PDF

scholarly journals Smart Tourism: Concepts and Insights from Central Europe

2018 ◽  
Vol 7 (1) ◽  
pp. 25-44 ◽  
Author(s):  
Tomáš Gajdošík
Keyword(s):  
Central Europe ◽  
Information Technologies ◽  
Case Study Methodology ◽  
Tourism Sector ◽  
Multiple Case ◽  
Study Methodology ◽  
Tourism Destinations ◽  
Conceptual Foundations ◽  
Smart Tourism

Abstract Nowadays, tourism sector needs to adapt to a very fast changing environment and stronger competitiveness. Smart tourism describes the current stage of tourism development influenced by the evolution of information technologies and is becoming a promising way how to face the new market conditions. The aim of the paper is to review the conceptual foundations of smart tourism and to analyse the development of smart tourism initiative in Central Europe, specifically in Slovakia. The paper adopts an exploratory multiple case study methodology, focusing on information technologies used by Central European tourists, willingness of data sharing and the use of the state-of-the-art technologies in tourism businesses. Moreover, the smart concept is examined based on the (SA)6 framework in three tourism destinations. The paper concludes that smart tourism should not be the ultimate goal, but with the help of technology, innovation, and cooperation, it should bring better tourist experience, wellbeing of residents, enhance effectiveness and competitiveness of businesses and destinations, and lead to overall competitive sustainability.

Managing Knowledge at Tourism Destinations

2015 ◽  
pp. 72-87 ◽  
Author(s):  
Amit Kumar
Keyword(s):  
Knowledge Management ◽  
Business Environment ◽  
Management Approach ◽  
Research Issues ◽  
Tourism Sector ◽  
Destination Competitiveness ◽  
Recent Developments ◽  
Tourism Destinations ◽  
Tourism And Hospitality ◽  
Implementing Strategies

Today, knowledge has become a pivotal tool of implementing strategies and approaches to achieve desired results. During the recent past, researches on knowledge management have grown rapidly in the management literature and tourism is no exception in this context. Moreover, the recent developments in tourism and hospitality marketplace have recognised knowledge as a key competitive tool and a determinant for socio-economic growth at destinations. Thus, it is obvious that if a tourism destination/nation/organisation is to remain competitive in the volatile tourism business environment, the application of knowledge management approach has become fundamental to transform tourism knowledge into capabilities for the survival, sustain and growth of tourism sector. The aim of this chapter is to conceptualize the application of knowledge concept and suggest further research issues in this area to develop a knowledge networks. Overall this chapter demonstrates the considerable utility of managing knowledge for tourism in delivering destination competitiveness.

scholarly journals Smart tourism destinations: ecosystems for tourism destination competitiveness

2016 ◽  
Vol 2 (2) ◽  
pp. 108-124 ◽  
Author(s):  
Kim Boes ◽  
Dimitrios Buhalis ◽  
Alessandro Inversini
Keyword(s):  
Smart Cities ◽  
Ecosystem Structure ◽  
Tourism Destination ◽  
Content Type ◽  
Case Study Analysis ◽  
The Core ◽  
Sustained Competitive Advantage ◽  
Core Components ◽  
Tourism Destinations ◽  
Smart Tourism

Purpose – Grounded in service-dominant (S-D) logic, the purpose of this paper is to explore the core components of smartness to present a framework for the development of the smart tourism destination. Design/methodology/approach – The paper explores the core components of smartness through case study analysis of well-established smart cities. Findings – The paper conceptualises smartness and argues ICT, leadership, innovation and social capital supported by human capital are core components of smartness. Although ICT is a critical enabler for smart tourism destinations, it is insufficient on its own to introduce smartness. The combination of hard and soft smartness components within a S-D logic ecosystem structure holds the potential for sustained competitive advantage and enhancement of quality of life of both residents and tourists in smart tourism destinations. Originality/value – The paper extends the application of S-D logic to the context of smart tourism destinations, specifically to examine the smartness concept as a means for competitiveness in tourism destinations.

scholarly journals Place Branding for Smart Cities and Smart Tourism Destinations: Do They Communicate Their Smartness?

2021 ◽  
Vol 13 (19) ◽  
pp. 10953
Author(s):  
Assumpció Huertas ◽  
Antonio Moreno ◽  
Jordi Pascual
Keyword(s):  
Urban Policy ◽  
Semantic Analysis ◽  
Smart Cities ◽  
Place Branding ◽  
Destination Image ◽  
Tourism Destination ◽  
Policy Makers ◽  
Tourism Destinations ◽  
Almost All ◽  
Smart Tourism

Smart cities and smart tourism destinations integrate technological infrastructures and end-user devices with the aim of providing more satisfying experiences. They generate expectations of superior innovation, greater interactivity, participation and a better image. Therefore, they need to communicate their smartness and include it in their branding. The study analyses the smart content present in the tourist and non-tourist official Twitter accounts of a selection of smart cities and smart destinations, through semantic analysis, in order to find out which smart concepts are strategically branded to create a smart tourism destination image. The results show that the best cities in the ranking for each smart topic are not the ones with highest percentages of tweets on that topic. The study also shows that the number and percentage of tweets that communicate smart aspects on the platforms analyzed are low, showing the smartness is not included in their branding. It has also been observed that, almost all cities communicate or do not communicate the same concepts, evincing an undifferentiated branding strategy. The results of this study are interesting for urban policy-makers and tourism destination marketers to improve their branding.

STRATEGIES TO INCREASE DOMESTIC TOURIST VISITS

2021 ◽  
Author(s):  
Agus Salim
Keyword(s):  
Social Media ◽  
Tourist Destination ◽  
Tourist Attractions ◽  
The Public ◽  
Tourism Sector ◽  
Tourism Destinations ◽  
The Government ◽  
The Right ◽  
Role Of The Government

The concept of strategy is the composition of the mission in an organization or company in planning activities in order to achieve a goal and be on target by considering many aspects, namely the aspect of competition and the influence of the strength of the factors from the environment. The role of the government is very important in formulating strategies to support the development of tourism destinations, especially new destinations.There are several factors that are fulfilled in developing an area to become a tourist destination, including objects, facilities, infrastructure, transportation. In addition, in this era of all-around social media, there are so many tourist objects that are viral to the public via social media such as Instagram, TikTok, Facebook and others. Tourist attractions managers must be able to take advantage of this social media phenomenon because it will greatly impact a very significant increase in visits.In the midst of the current corona virus pandemic, it has resulted in a significant decline in the tourism sector. Therefore, the right strategy to prepare for the new normal era really needs to be prepared.

scholarly journals Knowledge management tools of rice technology in Nepal

2013 ◽  
Vol 2 ◽  
pp. 24-30 ◽  
Author(s):  
BP Tripathi
Keyword(s):  
Knowledge Management ◽  
Agricultural Research ◽  
Department Of Agriculture ◽  
Management Tools ◽  
Printed Media ◽  
Agricultural Research Council ◽  
The Right ◽  
Agriculture Extension ◽  
Farmers Field School ◽  
Knowledge Management Tools

Technology plays an important role for enhancing production and productivity. In Nepal, the apex research body, Nepal Agricultural Research council (NARC) is mandated for generating technology whereas Department of Agriculture Extension is responsible for disseminating rice technologies to the farmers’ fields through different channels of the system. Different International and National Non-Government Organization (INGOs/NGOs) are also involved in dissemination of rice technologies as well. Although technologies are disseminating however, adoption rate of rice seems to be low. Awareness is an issue to adopt the right technology. Knowledge Management Tools (KMT) followed for rice in Nepal are fact sheets, farmers’ field school, printed media, radio, television, toll free services, training and visit, and mini-kit distribution. Therefore, to find out the gap between adoption and disseminating technology, a study on KMT was carried out. Informant survey was launched to collect the data covering four regions of Nepal taking 2 districts in each region during 2010. Mini-kit distribution to the farmers, technologies through farmers’ group and training to the farmers were the most effective for transferring rice technologies, which were confirmed by 49 (62.9%), 46 (59.0%) and 41 (52.8%) interviewed farmers, respectively. Among the electronic media, FM radio and radio were most effective tools for disseminating rice technologies, which were shown by 33 (42.3%) and 23 (29.5%) farmers respectively. Among the printed media, booklet and news paper were most effective for transferring rice technologies as confirmed by 21 (27.0%) and 13 (16.7%) farmers respectively. DOI: http://dx.doi.org/10.3126/ajn.v2i0.7518 Agronomy Journal of Nepal (Agron JN) Vol. 2: 2011 pp.24-30

scholarly journals Organizacijų žinių vadybos sistemos: technologinis aspektas

2008 ◽  
Vol 44 ◽  
pp. 22-43 ◽  
Author(s):  
Juozas Mačiuitis ◽  
Audronė Ona Mikalauskienė ◽  
Laima Zalieckaitė
Keyword(s):  
Knowledge Management ◽  
Learning Organization ◽  
Content Management ◽  
Complex Problem ◽  
Organization Culture ◽  
Management Systems ◽  
Software Systems ◽  
Knowledge Management Systems ◽  
Management Tools ◽  
The Right

Žmogiškieji ištekliai yra daugelio organizacijų pagrindinis turtas. Darbuotojų žinios turi būti išsaugotos ir pereiti iš individualaus į organizacijos lygmenį, tuo užtikrinant organizacijos mokymosi procesą ir jos gerovės augimą. Žinių vadyba susideda iš įvairių komponentų ir aspektų, tokių kaip socialinis-kultūrinis, organizacinis ir technologinis. Šiame straipsnyje daugiau dėmesio skiriama technologiniam aspektui, apžvelgta programinė įranga, naudojama įvairiems žinių vadybos procesams palaikyti. Pateikti programinės įrangos pavyzdžiai pagal atliekamas pagrindines funkcijas, taip pat apžvelgtos kai kurios integruotos žinių vadybos sistemos.Knowledge management systems in organizations: technological aspectJuozas Mačiuitis, Audronė Ona Mikalauskienė, Laima Zalieckaitė SummaryKnowledge management is a hot topic in many business organizations. If properly applied, knowledge management may become a useful tool for business transformation and even the key to competitive advantage. Knowledge management is a very complex problem and can be tackled from several viewpoints: socio-organizational, financial and economical, technical, human, and legal. Knowledge management is essentially about facilitating the processes by which knowledge is created, shared and used in organisations. In this paper we address the technological aspect and survey available software systems that support different knowledge management activities. We categorize these tools into groups, based on their capabilities and functionality: document and content management tools, groupware and collaborative tools, taxonomy software, data mining and knowledge discovery tools, knowledge portals and networks, e-learning systems, intelectual property management tools, competence management tools, etc. We discussed samples of tools that represent what the market offers. We do not claim to cover the entire market, which is large, dynamic and expanding. Our research shows, that the most available tools are specialized, but some integrated suites exist too. To implement an efficient knowledge management system, organizations must identify their main problems, assign priorities, define strategy, and then select appropriate tools. Even though this paper focuses on tools, it is important to state that technology alone will never be the right solution to knowledge management. There are other components of knowledge management systems, and they are discussed in this paper. One popular and widely-used approach is to think of knowledge management in terms of three components: people, processes and technology. Another approach review the roles of knowledge management in learning organization from four perspectives: personal knowledge management, learning organization, organization culture, and organization corporate. Additionally, we present different ways of classifying knowledge management systems, and what requirements they must to meet.

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