Delineating Three Dimensions of E-Government Success

Author(s):  
Alexandru V. Roman

This chapter draws upon the historical evolution of e-government and at the extant body of knowledge in order to delineate the dimensions that are critical for the success of the use of Information Communication Technologies (ICTs) for purposes of governance. Evaluating the impacts of technology adoption in the public sector is an intrinsically complex process. However, given that currently governmental spending on ICT projects rivals and at times even surpasses allocations for capital developments, the need for an evaluative framework becomes rather obvious. Based on multiple scholarly accounts and practical examples, this chapter suggests that the success of e-government should be examined along three chief dimensions: security, functionality, and transformation. All three vectors are highly interdependent, and it can be argued that the success of e-government in the long run is not possible if significant shortcomings are observed along any one of the three aspects.

Author(s):  
Alexandru V. Roman

This chapter draws upon the historical evolution of e-government and at the extant body of knowledge in order to delineate the dimensions that are critical for the success of the use of Information Communication Technologies (ICTs) for purposes of governance. Evaluating the impacts of technology adoption in the public sector is an intrinsically complex process. However, given that currently governmental spending on ICT projects rivals and at times even surpasses allocations for capital developments, the need for an evaluative framework becomes rather obvious. Based on multiple scholarly accounts and practical examples, this chapter suggests that the success of e-government should be examined along three chief dimensions: security, functionality, and transformation. All three vectors are highly interdependent, and it can be argued that the success of e-government in the long run is not possible if significant shortcomings are observed along any one of the three aspects.


2021 ◽  
Vol 5 (520) ◽  
pp. 102-107
Author(s):  
H. М. Shumska ◽  
◽  
V. I. Melnyk ◽  

The article is aimed at substantiating the major directions of development of the national economy in the context of reforms on the basis of ensuring effective public administration in Ukraine, which will allow achieving high social development in the country. The article explains the importance of increasing the effectiveness of innovation activities in government bodies to ensure the efficiency of the public administration and administration system in Ukraine in the context of reforms. The connection between the process of achieving the development of the national economy and the process of ensuring effective innovative activities by the authorities based on the implementation of effective public administration and management is established. The main obstacles to conduct an effective innovation policy in the country are defined. A further development of an integrated approach to ensuring effective innovation activities in the authorities is specified, which, unlike the existing approach, focuses on improving the regulatory, institutional, personnel, motivational, scientific-methodological, information-communication and financial provision for innovative activities in the authorities. The use of the proposed approach to ensuring effective innovation activities in the authorities will allow achieving sustainable development of the national economy in the country. The directions of development of the national economy of the country are proposed, which are based on ensuring effective public management of innovative activities of authorities in Ukraine in the context of reforms: implementation of innovative personnel policy that will allow to form the necessary professional competencies in officials and reduce resistance to innovations on the basis of accelerating their readiness for these innovations; use of modern information-communication technologies to increase the level of professional mobility of officials during innovation activities; introduction of managerial innovations by the authorities to increase the capacity of communities and reduce the deficit of local budgets; activation of project activities on the part of the authorities; strengthening institutional provision for innovation activities in government bodies to increase the efficiency of the process of coordination and support of this activity, thus creating a favorable innovation environment in the country.


Author(s):  
Frank L. K. Ohemeng ◽  
Kwaku Ofosu-Adarkwa

This paper attempts to examine Ghana's quest to use ICT as a tool to enhance transparency and build public trust in government. The questions the paper attempts to answer are: what are the main challenges confronting the government's e-governance initiative as a tool to ensure transparency and citizens' trust in the public sector? What steps are being taken to address these challenges? We argue that while Ghana seems to have made remarkable progress in this endeavour, it still faces a number of significant obstacles, which must be addressed if the objectives of its e-governance project are to be fully realized. Key challenges include infrastructure development for the growth of ICT, the huge gap in access to ICT (or what may be described as the digital divide), and the change in organizational culture to enhance easy accessibility to public documents.


2021 ◽  
Vol 1 (2) ◽  
pp. 8-15
Author(s):  
Enisa Hodžić ◽  
Sabina Baraković ◽  
Anesa Kavazović ◽  
Jasmina Baraković Husić

Information-Communication Technologies (ICTs) are currently used in various fields and there are many amazing inventions that are already present and make communication and life easier for us on a daily basis. The use of ICTs is less represented in the social work institutions. Therefore, this paper presents the implementation of ICTs through the chatbot application for the needs of social work created on the Tidio platform and within the webpage of the Public Institution “Center for Social Work Tešanj”. The application facilitates the work of social workers in collecting information from the users and eases the aid received by the users of social care in terms of faster responses to inquiries during emergencies, such as the COVID-19 pandemic, but also after. For the purpose of this research, an end-user survey was created and conducted with the aim of collecting user opinions on the acceptance and motivation for the use of chatbots in social work institutions. The results showed good acceptance and usage motivation of social work chatbot.


2021 ◽  
Author(s):  
◽  
Morgan Gradwell

<p>Research problem: Despite its ubiquitous usage, there has been a lack of research into the New Zealand public sector’s use of Information Communication Technologies (ICT). Email records pose a particular problem, especially when their management is left in the hands of the end user. This poses a risk where the Public Records Act 2005 (PRA) is concerned. The research within this paper explores the retention and disposal of email records within New Zealand tertiary institutions so that the attitudes of information professionals responsible for the retention of email records are captured, as are the perceived risks of managing such records.  Methodology: For the purpose of this study quantitative data was collected to determine the understandings, attitudes, and concerns of information professionals. The unit of analysis was drawn from a population consisting of information professionals within New Zealand tertiary institutions. For the purpose of this research, tertiary institutions that operate as publically funded crown entities were identified. The research was undertaken with a Continuum perspective.  Results: Within tertiary institutions, the issues of email management do not appear to lie with the appraisal policies or retention and disposal schedules. Instead the main risks associated with email records stem from the original creator, or end user, being responsible for identifying what emails are records and managing them appropriately. The implementation of electronic document and records management systems (EDRMS) varied between institutions, but majority of the research participants identified them as being of importance to the capture and management of email records.  Implications: The findings show that there is a lack of empirical evidence into how the end users within tertiary institutions are treating email records. Further study is needed within tertiary institutions as well as the wider public sector regarding the risks posed by the mismanagement of email records. There is also the need for further research into the implementation of EDRMS, and how EDRMS vendors in New Zealand are meeting legislative requirements.</p>


Author(s):  
Surmaya Talyarkhan ◽  
David J. Grimshaw ◽  
Lucky Lowe

This chapter characterises the use of information communication technologies (ICTs) to share information with people at grassroots as connecting the first mile. It examines the literature about connecting the first mile and identifies the key debates: whether solutions should be participatory or top-down, technological or social, whether they should focus on global or local information, and the overall potential of ICTs for development. The chapter synthesises the lessons from a range of practical studies to identify the factors that contribute to the success of a project. A framework of best practice is offered, divided into three dimensions: the environment, the project level, and the local level. Whilst recognising that initiatives will vary according to the local context, the authors offer the best practice framework to support practitioners in addressing the challenges of connecting the first mile and empowering marginal communities to participate effectively in the information society.


Author(s):  
Ali Yuce

The study is trying to build and present a body of knowledge about the relationship between growing digital transformation and the tourism industry from the marketing perspective. As information communication technologies became more sophisticated and affordable with their size, price, and functionalities, more innovative marketing approaches are emerged to influence the consumers' behaviours and perceptions that ultimately influence intention to visit a tourism product or service. Integration of smartphones with virtual reality has revolutionized digital marketing and the tourism industry by influencing consumers' attitudes and behaviours more than other technologies. Moreover, discovering the crucial features of VR technology can help to increase customer satisfaction and improve business growth in the tourism industry. Therefore, this chapter strives to expand our understanding by exploring the functionalities and unique features of VR technology for productivity growth, consumer engagement, and creating alternative digitalized tourism opportunities.


Author(s):  
Vassilis Bourdakis ◽  
Alex Deffner

One of the recent main problems in urban planning is to find ways in order to employ practical, very broad and commonly used theoretical principles such as participation. An additional issue is the exploitation of the possibilities of new technologies. The process of developing a flexible three-part (common core, public and planners) curriculum in the case of Agia Varvara (Athens, Greece) in the framework of the Leonardo project PICT (2002-2005) showed that ICT (Information Communication Technologies) can help in participation, mainly because it constitutes a relatively simple method of recording the views of both the public and the planners in a variety of subjects (both ‘open’ and ‘closed’).


Author(s):  
Surmaya Talyarkhan ◽  
David J. Grimshaw ◽  
Lucky Lowe

This chapter characterises the use of information communication technologies (ICTs) to share information with people at grassroots as connecting the first mile. It examines the literature about connecting the first mile and identifies the key debates: whether solutions should be participatory or top-down, technological or social, whether they should focus on global or local information, and the overall potential of ICTs for development. The chapter synthesises the lessons from a range of practical studies to identify the factors that contribute to the success of a project. A framework of best practice is offered, divided into three dimensions: the environment, the project level, and the local level. Whilst recognising that initiatives will vary according to the local context, the authors offer the best practice framework to support practitioners in addressing the challenges of connecting the first mile and empowering marginal communities to participate effectively in the information society.


2021 ◽  
Author(s):  
◽  
Morgan Gradwell

<p>Research problem: Despite its ubiquitous usage, there has been a lack of research into the New Zealand public sector’s use of Information Communication Technologies (ICT). Email records pose a particular problem, especially when their management is left in the hands of the end user. This poses a risk where the Public Records Act 2005 (PRA) is concerned. The research within this paper explores the retention and disposal of email records within New Zealand tertiary institutions so that the attitudes of information professionals responsible for the retention of email records are captured, as are the perceived risks of managing such records.  Methodology: For the purpose of this study quantitative data was collected to determine the understandings, attitudes, and concerns of information professionals. The unit of analysis was drawn from a population consisting of information professionals within New Zealand tertiary institutions. For the purpose of this research, tertiary institutions that operate as publically funded crown entities were identified. The research was undertaken with a Continuum perspective.  Results: Within tertiary institutions, the issues of email management do not appear to lie with the appraisal policies or retention and disposal schedules. Instead the main risks associated with email records stem from the original creator, or end user, being responsible for identifying what emails are records and managing them appropriately. The implementation of electronic document and records management systems (EDRMS) varied between institutions, but majority of the research participants identified them as being of importance to the capture and management of email records.  Implications: The findings show that there is a lack of empirical evidence into how the end users within tertiary institutions are treating email records. Further study is needed within tertiary institutions as well as the wider public sector regarding the risks posed by the mismanagement of email records. There is also the need for further research into the implementation of EDRMS, and how EDRMS vendors in New Zealand are meeting legislative requirements.</p>


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