The Impact of IT Governance Compliance on Enhancing Organizational Performance in Abu Dhabi

Quantitative Research ◽

It Governance ◽

Vital Role ◽

International Standards ◽

Abu Dhabi ◽

Research Approach ◽

Governance Practices ◽

Information Technology (IT) governance is known to play a vital role in the corporate governance in terms of the accountability of the organization's Board of Executives to determine that organization's IT promotes to attain the goals and objectives of the organization, through employing various specific methods, processes and procedures for communication and relationship. In addition, IT governance focuses on how IT is delivering value, controlling risks, managing resources and increase performance. The aim of this work is to analyse IT governance practices used in Abu Dhabi public sector. It employs a quantitative research approach to accomplish the goals of this study. The outcomes of this work refer to important findings such as that most known and recommended international standards and IT frameworks as well as non-IT frameworks are employed by the Abu Dhabi public sector. The known frameworks and standards include ISO 9001, ITILv3, ISO 27001, ISO 20000, PMBOK, BSC, and COBIT respectively, are used as per public entities' needs to enhance the performance of public sector organizations and to comply with local, federal and governmental regulations. This work recommends many plans and best practices that can be employed by both IT governance Board and IT practitioners to leverage IT assets and improve IT governance. Ultimately, the enforcement of such recommended measures in the organizations will result in decreasing overall operational cost as well as enhancing service quality, IT governance effectiveness and interoperability between government bodies.

Improvement of the Organizational Performance through Compliance with Best Practices in Abu-Dhabi

International Journal on IT/Business Alignment and Governance ◽

10.4018/ijitbag.2013070102 ◽

2013 ◽

Vol 4 (2) ◽

pp. 19-36 ◽

Cited By ~ 2

Author(s):

Zoheir Ezziane ◽

Abdulla Al Shamisi

Keyword(s):

Information Technology ◽

Public Sector ◽

Best Practices ◽

It Governance ◽

Secondary Data ◽

International Standards ◽

Abu Dhabi ◽

Primary Data ◽

Research Approach

Information Technology (IT) governance is considered an integral part of corporate governance that is the accountability of the organization's Board of Executive to ascertain that organization’s information technology assists to achieve the established goals and objectives of the organization, by applying different of well- defined methods, processes and procedures for communication and relationship. This study intends to analyse IT governance practices employed in Abu Dhabi public sector and its contexts. The study used a quantitative research approach which helps to reach the objectives of the study, primary data obtained by formulating a set of questionnaires and secondary data obtained by using the reviewed literature. The research found that most known and recommended international standards and IT frameworks and non IT frameworks are applied by Abu Dhabi public sector. These known frameworks and standards that being used are ISO 9001, ITILv3, ISO 27001, ISO 20000, PMBOK, BSC, and COBIT respectively. These non IT frameworks and IT frameworks are used based on public entities need and to increase the efficiency and the performance of public sector organizations as well to comply with governmental regulations and statute. The study proposes many arrangements and best practices that can be applied by both IT governance Board and IT practitioners to have better IT governance and more control on IT assets. These best practices and recommendations if are enforced in the organizations daily activities will help to improve the quality of delivered services, increase effectiveness of IT governance, lower operational cost, increase interoperability between government bodies and brought knowledge and best practices to organization.

The impact of intellectual capital on performance: Evidence from the public sector

Knowledge Management & E-Learning: An International Journal ◽

10.34105/j.kmel.2017.09.013 ◽

2017 ◽

pp. 225-238 ◽

Cited By ~ 1

Keyword(s):

Public Sector ◽

Intellectual Capital ◽

Quantitative Research ◽

Positive Impact ◽

Research Approach ◽

Organizational Capital ◽

The Public ◽

The Impact ◽

Public Entity

This paper investigates the influence of intellectual capital on organizational performance in the public sector and studies the interconnections between intellectual capital variables within the latter setting. It follows a quantitative research approach where data was collected from 371 employees in a public entity within the Gulf Cooperation Council (GCC) region. The findings highlight the importance of human, social and organizational capital in enhancing performance in the studied organization. Furthermore, the results show that the examined forms of capital can be interconnected. These outcomes support the earlier findings on the positive impact of intellectual capital variables on performance and, provide valuable and rather rare insights on the latter interrelationships within the GCC public sector.

DAMPAK PROGRAM DIKLAT ONLINE TIK GURU PUSTEKKOM TERHADAP AKSESBILITAS KONTEN PEMBELAJARAN PADA FITUR RUMAH BELAJAR

Jurnal Pendidikan ◽

10.33830/jp.v19i2.687.2018 ◽

2018 ◽

Vol 19 (2) ◽

pp. 84

Author(s):

Eni Susilawati

Keyword(s):

Teacher Training ◽

Quantitative Research ◽

Online Training ◽

Research Approach ◽

Intensity Level ◽

Web Based ◽

Learning Content ◽

Open Questions ◽

Ict Training ◽

The research objective is to analyze the impact of the participation of online ICT teacher training to increase the number of accessibility the learning content of features in Rumah Belajar. This research used the quantitative research approach with descriptive quantitative analysis methods to be able to describe how the increase in accessibility features of Rumah Belajar and utilization in learning in school. Samples were selected in this study are all online training participants at 15 locations online training that has been conducted by Pustekkom in 2015 and 2016 in 2015. The data was collected using a questionnaire and a list of open questions in accordance with the purpose of research. The results showed that 1) online ICT teacher training participants, after completing the Pustekkom training online using become more motivated to access other feature in Rumah Belajar; 2) The order of the percentage of the intensity level of accessibility to the other features of Rumah Belajar are: Sumber Belajar 23%, BSE 23%, Bank Soal 21%, Kelas Maya 13%, Lab Maya 6%, Karya Guru 4%, Wahana Jelajah Angkasa 4%, Peta Budaya 4% and Karya Komunitas 2%, and ICT training online using the application PKB Rumah Belajar can be used as a reference for efforts to develop a web-based learning applications, in particular for the development of Rumah belajar portal belongs Pustekkom Kemendikbud. Tujuan penelitian yaitu untuk menganalisis dampak keikutsertaan diklat online TIK guru Belajar terhadap peningkatan jumlah aksebilitas konten pembelajaran pada fitur-fitur rumah belajar. Penelitian ini menggunakan pendekatan penelitian kuantitatif dengan metode analisis kuantitatif secara deskriptif untuk bisa menggambarkan bagaimana peningkatan aksesbilitas fitur-fitur rumah belajar dan pemanfaatannya dalam pembelajaran di sekolah. Sampel yang dipilih dalam penelitian ini adalah semua peserta diklat online pada 15 lokasi diklat online yang telah dilaksanakan oleh Pustekkom pada tahun 2015 dan 2016. Pengumpulan data menggunakan kuesioner dan daftar pertanyaan terbuka sesuai dengan tujuan penelitian. Hasil penelitian menunjukkan bahwa 1) peserta diklat online TIK Guru, setelah mengikuti diklat online Pustekkom, menjadi lebih termotivasi untuk mengakses fitur-fitur lainnya dalam Rumah Belajar; 2) Urutan prosentase tingkat intensitas aksesbilitas terhadap fitur-fitur Rumbel selain Pengembangan Keprofesian berkelanjutan (PKB) adalah: Sumber Belajar 23%, Buku Sekolah Elektronik (BSE) 23%, Bank Soal 21%, Kelas Maya 13%, Lab Maya 6%, Karya Guru 4%, Wahana Jelajah Angkasa 4%, Peta Budaya 4% dan Karya Komunitas 2%; dan 3) diklat online TIK menggunakan aplikasi PKB. Rumah belajar bisa dijadikan referensi bagi upaya pengembangan aplikasi pembelajaran berbasis web, khususnya bagi pengembangan portal Rumah Belajar milik Pustekkom Kemendikbud.

The Impact Of Emotional Intelligence On Leadership Excellence Of Executive Empoloyees In Public Sector Organizationin Ampara District Of Sri Lanka

Restaurant Business ◽

10.26643/rb.v118i9.7968 ◽

2019 ◽

Vol 118 (9) ◽

pp. 52-60

Author(s):

Dr.S. Gunapalan ◽

Dr.K. Maran

Keyword(s):

Emotional Intelligence ◽

Public Sector ◽

Vital Role ◽

Public Organization ◽

Self Awareness ◽

Public Sector Organization ◽

Expression Of Emotion ◽

Asking Questions ◽

Private Sector Organizations ◽

Emotional Intelligence is play a vital role to decide leadership excellence. So this paper to study the impact of emotional intelligence on leadership excellence of executive employee in public sector organization.Hence the objective of this research is to identify the impact of emotional intelligence on leadership excellence of executive employee in Public Sector Organization in Ampara districtof Sri Lanka.emotional intelligence includes the verbal and non-verbal appraisal and expression of emotion, the regulation of emotion in the self and others, and the utilization of emotional content in problem solving. Cook (2006)[1]. Emotional intelligence is one of the essential skill for leaders to manage their subordinate. Accordingly although there is some research done under “Emotional intelligence on leadership excellence of the executive employee in the public organization in Ampara district so this study full filed the gap. Based on the analysis, Self-awareness, Self-management, Social-awareness and Relationship management are the positively affect to the Leadership excellence. So, executive employees should consider about the Emotions of their subordinators when they completing their targets. leaders should pay the attention for recognize the situation, hove to impact their feelings for the performance & recognized their own feelings. Leaders should consider and see their own emotions when they work with others by listening carefully, understand the person by asking questions, identifying non-verbal expressions and solving problems without helming someone’s. Leadersshould consider their subordinators emotions when they find a common idea, government should give to moderate freedom to executive employees in public organization to take the decision with competing the private sector organizations.

Evolution of top management’s understanding of product quality in Eastern Europe since the end of communism

The TQM Journal ◽

10.1108/tqm-09-2015-0115 ◽

2017 ◽

Vol 29 (1) ◽

pp. 82-100

Author(s):

Svetoslav Georgiev ◽

Emil Georgiev

Keyword(s):

Eastern Europe ◽

Product Quality ◽

Quantitative Research ◽

Business Performance ◽

Research Approach ◽

Senior Managers ◽

Content Type ◽

Doing Business ◽

Using Data ◽

Purpose The purpose of this paper is to analyse the evolution of top management’s understanding of product quality in Bulgaria since the end of communism. The study examines three specific areas: top management’s understanding of the term “quality”; top management’s understanding of the relationship between quality and business performance; and top management’s understanding of the impact of job position on quality. Design/methodology/approach The paper relies on a quantitative research approach by using data from a survey of 186 companies in Bulgaria. Findings The paper suggests that senior managers in Bulgaria continue to base their understanding of “quality” on a single approach (*a characteristic of the communist era), with the product-based and the user-based approaches currently being the two most common ones. At the same time, surprisingly enough, this study claims that senior management in Bulgaria is currently well aware of the importance of quality as a dimension of firm’s competitiveness, and is also highly conscious of its roles’ impact on product quality. Research limitations/implications The results of this study are exclusively based on the case of Bulgaria and must be treated with caution in the case of other former communist states from the Central and Eastern Europe (CEE) region. Practical implications This paper has relevance for both managers and companies doing business in Eastern Europe. Originality/value This is the first paper to provide detailed analysis of the evolution of the understanding of “product quality” in CEE since the end of communism. Moreover, this paper applies, for the first time, Garvin’s five approaches to defining quality within a practical context.

Creating Model of Sustainable Performance based Green Management System on The Small and Medium Enterprises

Management Analysis Journal ◽

10.15294/maj.v9i3.40537 ◽

2020 ◽

Vol 9 (3) ◽

pp. 340-349

Author(s):

Vini Wiratno Putri ◽

Ketut Sudarma

Keyword(s):

Structural Equation ◽

Quantitative Research ◽

Small And Medium Enterprises ◽

Numerical Data ◽

Industrial Sector ◽

Research Approach ◽

Competitive Advantages ◽

Green Management ◽

Sustainability Performance ◽

The aims of this paper is to analyze the effect of the relationship between knowledge and on green management and its implication on competitive advantage and sustainable performannce. This study used a quantitative research approach that explains the phenomenon by collecting numerical data analyzed using structural equation modelling (SEM) with the WarpPLS program application. The population in this study were small or medium business owners (general managers) in the industrial sector in the city of Semarang. Knowledge and green management have a significant effect on competitive advantages and competitive advantages has a significant effect on the sustainability performance. It means that the knowledge and green management simultaneously shows a significant effect on competitive advantages and sustainability performance. The application of green management will also improve sustainability performance. The originality of this study is on the testing of simultaneous relationships between the factors making up the application of green management, namely knowledge as well as the impact of green management implementation on sustainability performance.

Validating the technology-assisted supplemental work scale (TASW)

Corporate Ownership and Control ◽

10.22495/cocv12i2c4p7 ◽

2015 ◽

Vol 12 (2) ◽

pp. 475-481

Author(s):

Kajal Kotecha ◽

Wilfred Isioma Ukpere ◽

Madelyn Geldenhuys

Keyword(s):

Higher Education ◽

Quantitative Research ◽

Online Survey ◽

Negative Impact ◽

Working Hours ◽

Communication Technologies ◽

Research Approach ◽

Information Communication Technologies ◽

Information Communication ◽

The traditional advantage of using Information Communication Technologies (ICTs) to enhance work flexibility also has a drawback of enabling academics to continue working even after regular working hours. This phenomenon has been referred to as technology-assisted supplemental work (TASW). Although TASW enhances academics’ work productively, they also have a negative impact on their family-life. The impact TASW has on academics and on higher education institutions can be understood by measuring the phenomenon properly by using a reliable and valid scale. The aim of this study is too validate a newly developed TASW scale by Fenner and Renn (2010). This study adopted a quantitative research approach and used an online survey to gather data. The sample included academic from a higher education in South Africa (n = 216). The results indicate that the TASW is a valid and reliable measure of technology among the sample of South African academics.

The impact of family harmony on family SMEs' performance: the mediating role of information technologies

Journal of Family Business Management ◽

10.1108/jfbm-07-2021-0075 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Vincent Dutot ◽

Francois Bergeron ◽

Andrea Calabrò

Keyword(s):

Information Technologies ◽

It Governance ◽

Equation Modeling ◽

Future Research ◽

It Strategy ◽

Content Type ◽

Family Smes ◽

Family Harmony ◽

PurposeWith the increasing digitalization processes taking place in different industries, the success of family small and medium-sized enterprises (SMEs) appears to be more under threat than for any other types of organizations, especially when information technologies (ITs) are not adequately used and managed. To grow and increase the chances of survival, family SMEs need more than ever IT. Stemming from agency theory, the aim of this article is to understand whether family harmony impacts the performance of family SMEs and to what extent IT mediates this relationship.Design/methodology/approachThe research follows a quantitative approach, based on a sample of 182 family SMEs. Structured equation modeling, through SmartPLS, was employed to validate the research model.FindingsThis study’s main findings suggest that family harmony positively impacts firm performance and that IT governance and strategy mediate positively this relationship.Research limitations/implicationsFirst, the relatively limited number of respondents limits the degree of representativeness of all family SMEs. Replicating the research with a larger number of respondents could strengthen the findings. Second, this study is limited to French firms and future research could extend the findings by looking at cross-country comparisons.Practical implicationsFamily SMEs are encouraged to link their IT governance with their IT strategy in order to increase their organizational performance. A favorable family harmony will make it easier to choose and implement a richer IT strategy and put in place an adequate IT governance function.Originality/valueThis research offers an enriched knowledge of the roles of family harmony and technological innovation in family SMEs and IT contexts as significant predictors of organizational performance. It contributes to family firm theory through the identification of three determinants of family SMEs' performance.

Impact of E-Services Quality on E-Loyalty in Paltel E-Satisfaction as a Mediating Variable

International Journal of Web Portals ◽

10.4018/ijwp.2020070105 ◽

2020 ◽

Vol 12 (2) ◽

pp. 81-101

Author(s):

Maan Ali Alkhateeb

Keyword(s):

Service Quality ◽

Quantitative Research ◽

Services Quality ◽

Customer Retention ◽

Research Approach ◽

Content Structure ◽

Structure Interaction ◽

Independent Variable ◽

Security And Reliability ◽

E-loyalty has received great interest from researchers as a key element for customer retention and the growth of firms as well as gaining new customers. This study aims to investigate the impact of the electronic website services quality on e-loyalty in the companies listed within Paltel using electronic satisfaction as a mediating variable. Seven dimensions of e-service quality are examined including content, structure, interaction, presentation, responsiveness, e-security, and reliability. The quantitative research approach is conducted on the returned 393 valid surveys. The findings revealed and emphasized the role played by e-satisfaction as a mediating variable between the independent variable's dimensions and the independent variable.