User Involvement in Service Innovation Processes

2018 ◽  
pp. 42-61
Author(s):  
Hanne Westh Nicolajsen ◽  
Flemming Sorensen ◽  
Ada Scupola
Keyword(s):  
Social Media ◽  
Service Innovation ◽  
Idea Generation ◽  
User Involvement ◽  
Research Library ◽  
Future Workshop ◽  
The Future ◽  
Use Of Social Media ◽  
Opening Up ◽  
Innovation Processes

This article presents the results of a study investigating user involvement in the idea generation phase of service innovation, and discusses advantages and limitations of such involvement. Specifically, the study compares the use of social media such as blogs and future workshops to generate idea for service innovations in the context of a research library. Our study shows that the blog is good in opening up for user contributions, while the future workshop involving users and employees is particularly good at qualifying and further developing ideas. The findings suggest therefore that methods for user involvement should be carefully selected and combined to achieve optimum benefits and avoid potential disadvantages.

User Involvement, Open Service Innovations, and Social Media

2014 ◽  
pp. 1-13 ◽  
Author(s):  
Ada Scupola ◽  
Hanne Westh Nicolajsen
Keyword(s):  
Social Media ◽  
Field Experiment ◽  
Service Innovation ◽  
Innovation Process ◽  
User Involvement ◽  
Theoretical Discussion ◽  
University Library ◽  
Library Users ◽  
Open Service ◽  
Use Of Social Media

This chapter investigates the use of social media to collect ideas from the users in the service innovation process. After a theoretical discussion of user involvement and more specifically user involvement using social media and blogs, the chapter reports the results from a field experiment at a university library. In the experiment, a blog was established to collect ideas for service innovations from the library users. The experiment shows that blogs may generate a modest but useful amount of ideas. The experiment furthermore reveals that blogs might be useful to provide the institution with an image of openness and willingness to listen to customer input.

scholarly journals Dermatopathology and Social Media

2017 ◽  
Vol 142 (2) ◽  
pp. 184-190 ◽  
Author(s):  
Erin Carlquist ◽  
Nathan E. Lee ◽  
Sara C. Shalin ◽  
Michael Goodman ◽  
Jerad M. Gardner
Keyword(s):  
Social Media ◽  
Medical Profession ◽  
Relevant Information ◽  
Medical Professionals ◽  
Patient Confidentiality ◽  
Collaborative Tool ◽  
The World ◽  
The Future ◽  
Use Of Social Media

Context.— Use of social media in the medical profession is an increasingly prevalent and sometimes controversial practice. Many doctors believe social media is the future and embrace it as an educational and collaborative tool. Others maintain reservations concerning issues such as patient confidentiality, and legal and ethical risks. Objective.— To explore the utility of social media as an educational and collaborative tool in dermatopathology. Design.— We constructed 2 identical surveys containing questions pertaining to the responders' demographics and opinions regarding the use of social media for dermatopathology. The surveys were available on Twitter and Facebook for a period of 10 days. Results.— The survey was completed by 131 medical professionals from 29 different countries: the majority (81%, 106 of 131) were 25 to 45 years of age. Most replied that they access Facebook or Twitter several times a day (68%, 89 of 131) for both professional and social purposes (77%, 101 of 131). The majority agreed that social media provides useful and relevant information, but stated limitations they would like addressed. Conclusions.— Social media is a powerful tool with the ability to instantaneously share dermatopathology with medical professionals across the world. This study reveals the opinions and characteristics of the population of medical professionals currently using social media for education and collaboration in dermatopathology.

scholarly journals The role of social media in reshaping the academic activities of vocational and technical education lecturers in Nigeria

2019 ◽  
Vol 8 (4) ◽  
pp. 735
Author(s):  
Adamu Muhammaed Jebba
Keyword(s):  
Social Media ◽  
Teaching And Learning ◽  
Technical Education ◽  
Innovative Teaching ◽  
Learning Platform ◽  
Academic Activities ◽  
The Future ◽  
Vocational And Technical Education ◽  
Use Of Social Media

<span lang="EN-US">The use of social media is one of the predominant features in the average daily life of students and lecturers across tertiary institutions in Nigeria. It was against this backdrop that this study was carried out to determine the role of social media in reshaping the future of academic activities among lecturers of Vocational and Technical education in Nigeria. The study adopted descriptive survey research design. A structured questionnaire consisting of 40- items was developed by the researcher for data collection. The reliability of the instrument was determined using Kuder Richardson (KR20) formula which yielded 0.85. The population of the study comprised lecturers from the two Colleges of Education in Niger State.  Four research questions guided the study. The findings revealed among others that social media is a technological tool that can reshape the future of teaching Vocational and Technical education as it brings with it new opportunities which is capable of promoting collaborative teaching and learning as well as the potential to promote and reshape the future of higher education in institutions of learning. Furthermore, the trend according to the findings of this study revealed that the overwhelming patronage is in terms of making new friends (online), playing games, exchange of affectionate/love messages, online chatting, sharing selfies, spreading false information, hate speeches, and even quarrelling with virtual friends. On the basis of these findings, some recommendations were made which among others include the need for the college management to mount capacity building programmes to retrain the lecturers to understand the concept of social learning and to keep them abreast with innovative teaching and learning platform such as social media.</span>

scholarly journals Social media, learning, networking and promotion opportunities for tennis coaches

2016 ◽  
Vol 24 (68) ◽  
pp. 6-8
Author(s):  
Mauricio Cordova
Keyword(s):  
Social Media ◽  
Career Development ◽  
Professional Career ◽  
The Future ◽  
Use Of Social Media ◽  
Media Learning ◽  
Self Learning

This article examines three trends that will shape the future of social media. From these innovations, five practical tools addressed to coaches with little experience in the use of social media are proposed. These resources are focused on the promotion of clubs or academies and professional career development through networking and self-learning. The latest innovations and trends in social media will be explored and from this, five recommendations for utilisation by tennis coaches will be proposed.

scholarly journals Predictive model of social media and mobile phones problematic use: Impulsivity and social anxiety

2021 ◽  
Vol 129 (s1) ◽  
pp. 153-165
Author(s):  
Juan Ramón Becerra-Guajardo ◽  
José Luis Jasso-Medrano ◽  
Fuensanta López-Rosales
Keyword(s):  
Social Media ◽  
Social Anxiety ◽  
Mobile Phone ◽  
Predictive Model ◽  
Mobile Phones ◽  
Emotional Regulation ◽  
Redes Sociales ◽  
Problematic Use ◽  
The Future ◽  
Use Of Social Media

The number of social media and mobile phone users is constantly increasing. Researchers worldwide argue that studying the problematic use of these technologies is of the utmost importance to develop better interventions in the future. The study proposes a predictive model of problematic use of social media and mobile phones in relation to social anxiety the components of impulsivity and emotional regulation. El uso problemático de las redes sociales y del teléfono móvil ha sido argumentado por investigadores detodo del mundo.

Using Social Media for Service Innovations

2013 ◽  
Vol 9 (3) ◽  
pp. 27-37 ◽  
Author(s):  
Ada Scupola ◽  
Hanne Westh Nicolajsen
Keyword(s):  
Social Media ◽  
Field Experiment ◽  
Service Innovation ◽  
Innovation Process ◽  
User Involvement ◽  
Social Software ◽  
Theoretical Discussion ◽  
University Library ◽  
Web Tools ◽  
Library Users

This article investigates how social software such as blogs can be used to collect ideas generated by the users in the service innovation process. After a theoretical discussion of user involvement and more specifically user involvement using social software and interactive web-tools, the article reports the results from a field experiment at a university library. In the experiment, a blog was established to collect ideas for service innovations from the library users. The experiment shows that blogs may generate a modest, but very useful amount of ideas. The experiment furthermore reveals that blogs might be useful to provide the institution with an image of openness and willingness to listen to customer input.

Social Media Utilization for the Service Innovation

Crowdsourcing ◽  
2019 ◽  
pp. 752-765
Author(s):  
Lene Tolstrup Sørensen ◽  
Morten Falch
Keyword(s):  
Social Media ◽  
Online Social Networks ◽  
Service Innovation ◽  
Service Encounter ◽  
Mobile Service ◽  
Service Creation ◽  
The Social ◽  
Social Technologies ◽  
Ict Service ◽  
Innovation Processes

This article describes how more and more enterprises are represented on online social networks. A significant number of these enterprises are uncertain to why they are present on the social technologies, while others have a clear strategy. These strategies include getting closer to the customers for new innovation and service creation. This article looks into how innovation takes place for enterprises using Facebook as their channel for starting service innovation in the meetings between the enterprise and the customer as part of their strategy to getting closer to the customers. The article takes a theoretical look on service innovation in the ICT service encounter, where the ICT relation is based on social media. Two Danish cases are presented (a bank and a mobile service provider) focusing on their use of Facebook in their ideation and innovation processes. Interviews and monitoring of Facebook activities are used as data sources to understand the ideation and innovation processes of the cases.

Social Media and Civil Society Organizations (CSOS)

2015 ◽  
pp. 237-260 ◽  
Author(s):  
Kari Steen-Johnsen ◽  
Bernard Enjolras
Keyword(s):  
Social Media ◽  
Human Rights ◽  
Civil Society ◽  
Civil Society Organizations ◽  
Amnesty International ◽  
Use Of Social Media ◽  
Lateral Communication ◽  
Opening Up ◽  
Social Media Strategy

This qualitative case study describes and analyzes the use of social media by Amnesty International Norway (AIN), a medium-sized human rights organization. Specifically, the case looks at how and to what extent AIN fulfilled its aims of enhancing information, public debate, and mobilization for campaigns through the use of Facebook and the organization's own website blog. While AIN saw great potentials in using social media, a core question was whether opening up for more lateral communication would lead to a loss of trustworthiness and organizational identity. Although AIN experienced an initial lack of success in using social media to generate response and mobilization in 2011, it was able to develop a powerful social media strategy resulting in high degrees of activity and exchange in 2014. Findings indicated that this change seemed to rely both on the ability of AIN to reflect upon its own governance structures and on the organization's ability to learn from experience.

Social Media and the Future of the Instructional Model

2021 ◽  
pp. 136-157
Author(s):  
Soha Abdeljaber ◽  
Kathryn Nieves Licwinko
Keyword(s):  
Professional Development ◽  
Social Media ◽  
Instructional Model ◽  
The Future ◽  
Use Of Social Media ◽  
Remote Learning

This chapter provides the latest information on social media and its application in the instructional model. The chapter contains information on how social media enhances learning, especially at times where remote learning is necessary, such as COVID-19. It also includes problems that have been documented in schools as a result of social media. This chapter also presents information about the use of social media for professional development and how teachers are interacting and collaborating using social media.

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