The Relationship Between User Satisfaction, System Attributes and the Motivating Potential of System Use

2019 ◽  
pp. 1350-1377
Author(s):  
Jason F. Cohen ◽  
James Matheri Kangethe
Keyword(s):  
User Satisfaction ◽  
Work Performance ◽  
Information Quality ◽  
System Quality ◽  
Information Systems Success ◽  
High Performing ◽  
System Use ◽  
Task Identity ◽  
The Relationship ◽  
Level Performance

User satisfaction (US) is an important information systems success measure. This paper contributes to our understanding of US in workplace settings by conceptualizing US as resulting from user evaluations of both the attribute level performance of the system and its impacts on the motivating potential of their work. Data was collected from a sample of 154 nurses in a regional public hospital in South Africa who are users of an integrated hospital information system. The authors considered that use of the system has implications for the motivating potential of work through its impacts on skill variety, task identity, significance, autonomy, and work performance. Their results show that a system's impact on motivating potential is significant for US. Moreover, system quality, information quality, and user support attributes of the IS have significant direct effects on US as well as indirect effects through motivating potential. A high performing system is thus important for US as it provides a platform to increase the motivating potential of work.

The Relationship between User Satisfaction, System Attributes and the Motivating Potential of System Use

2015 ◽  
Vol 27 (3) ◽  
pp. 55-79 ◽  
Author(s):  
Jason F. Cohen ◽  
James Matheri Kangethe
Keyword(s):  
User Satisfaction ◽  
Work Performance ◽  
Information Quality ◽  
System Quality ◽  
Information Systems Success ◽  
High Performing ◽  
System Use ◽  
Task Identity ◽  
The Relationship ◽  
Level Performance

User satisfaction (US) is an important information systems success measure. This paper contributes to our understanding of US in workplace settings by conceptualizing US as resulting from user evaluations of both the attribute level performance of the system and its impacts on the motivating potential of their work. Data was collected from a sample of 154 nurses in a regional public hospital in South Africa who are users of an integrated hospital information system. The authors considered that use of the system has implications for the motivating potential of work through its impacts on skill variety, task identity, significance, autonomy, and work performance. Their results show that a system's impact on motivating potential is significant for US. Moreover, system quality, information quality, and user support attributes of the IS have significant direct effects on US as well as indirect effects through motivating potential. A high performing system is thus important for US as it provides a platform to increase the motivating potential of work.

scholarly journals EVALUASI IMPLEMENTASI SISTEM E-LEARNING MENGGUNAKAN MODEL EVALUASI HOT FIT STUDI KASUS UNIVERSITAS SAM RATULANGI

2015 ◽  
Vol 4 (2) ◽  
Author(s):  
Frincy Poluan ◽  
Arie Lumenta ◽  
Alicia Sinsuw
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
System Quality ◽  
Net Benefit ◽  
Human Organization ◽  
System Use ◽  
E Learning

Abstrak Sistem E-Learning digunakan untuk menunjang proses pembelajaran dalam suatu institusi pendidikan demi meningkatkan kualitas pendidikan. E-Learning memerlukan evaluasi untuk mengukur tingkat kelayakan, bahkan keberhasilan dari kinerja E-Learning itu sendiri. Evaluasi harus dilakukan karena evaluasi akan menilai atau mengukur manfaat yang didapatkan dari penerapan Sistem E-Learning di Universitas Sam Ratulangi. Sebelumnya, E-Learning UNSRAT yang telah berjalan beberapa tahun, diketahui belum dievaluasi, baik secara organisasi, teknologi, dan pengguna akhir. Penelitian ini menggunakan model evaluasi HOT (Human, Organization, Technology) Fit. Model ini melibatkan 3 faktor utama yakni Pengguna, Organisasi, dan Teknologi, yang ditopang oleh variabel kunci kesuksesan sistem informasi  yang terdiri dari System Quality (kualitas sistem), Information Quality (kualitas informasi), Service Quality (kualitas layanan), System Use (penggunaan sistem), User Satisfaction (kepuasan pengguna), dan Net Benefit (manfaat sistem). Penelitian ini menunjukkan bahwa hubungan antara variabel Human, Organization, dan Technology mempunyai hubungan yang cukup kuat dan positif yang saling mempengaruhi satu dengan yang lain serta ketiganya mempunyai hubungan yang kuat dan searah terhadap Net Benefit dari sistem. Kata kunci: E-Learning, Evaluasi, Model HOT-Fit

scholarly journals Analysis the Effect of Information Quality, System Quality, and Service Quality on Digital Wallet User Satisfaction of Students in Jakarta

2021 ◽  
Vol 10 (2) ◽  
pp. 1128-1133
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Quantitative Methods ◽  
Information Quality ◽  
Quality System ◽  
System Quality ◽  
Information Systems Success ◽  
Success Model ◽  
Information Systems Success Model ◽  
Digital Wallet

The purpose of this research is to find out whether there is an effect between information quality, system quality, dan service quality on user satisfaction, and how much the effect on user satisfaction of digital wallet of students in Jakarta. This research uses quantitative methods with 100 students in Jakarta who use digital wallet as respondents. Measurement of user satisfaction is conducted based on DeLone and McLean information systems success model, which includes Information Quality, System Quality, and Service Quality. Based on research results, information quality, system quality, and service quality have significant effect on digital wallet user satisfaction of students in Jakarta with 90,1% effect percentages.

scholarly journals Analisis Implementasi E-audit untuk Pemeriksaan Keuangan Negara Studi pada BPK RI Perwakilan Daerah Istimewa Yogyakarta

2019 ◽  
Vol 4 (1) ◽  
pp. 15
Author(s):  
Siti Mubiroh
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Snowball Sampling ◽  
Delone And Mclean ◽  
System Use ◽  
Net Benefits

Badan Pemeriksa Keuangan (BPK) RI mempunyai peran penting dalam meningkatkan akuntabilitas keuangan negara. Dalam menjalankan tugasnya, BPK menghadapi permasalahan yaitu sumberdaya manusia yang terbatas dan waktu pemeriksaan yang terbilang singkat. Oleh karena itu BPK mengembangkan sistem informasi e-audit dalam pelaksanaan pemeriksaan pengelolaan dan tangungjawab keuangan negara. Penelitian ini menggunakan Model Kesuksesan Sistem Informasi DeLone dan McLean (2003) dengan menggunakan enam komponen yaitu System Quality, Information Quality, Service Quality, Information System Use, User Satisfaction, dan Net Benefits. Perbedaan penelitian ini dengan penelitian sebelumnya adalah penelitian ini menggunakan pendekatan kualitatif dengan metoda studi kasus dengan tujuan untuk mengetahui implementasi e-audit secara mendalam. Teknik pengambilan sampel menggunakan snowball sampling. Teknik pengumpulan data menggunakan wawancara, observasi, dan dokumentasi. Informan dalam penelitian ini adalah auditor BPK RI Perwakilan DIY.  Hasil penelitian ini menunjukkan bahwa fitur pencarian utama dan fitur data antar efektif digunakan dalam proses pemeriksaan keuangan pemerintah daerah, sedangkan fitur LKPD belum efektif digunakan dalam proses pemeriksaan  keuangan pemerintah daerah.Kata Kunci: E-audit, DeLone and McLean Models, Audit Sistem Informasi

The myofeedback-based teletreatment system and its evaluation

2010 ◽  
Vol 16 (6) ◽  
pp. 308-315 ◽  
Author(s):  
Richard GA Bults ◽  
Daniël F Knoppel ◽  
Ing A Widya ◽  
Leendert Schaake ◽  
Hermie J Hermens
Keyword(s):  
Health Care Professionals ◽  
User Satisfaction ◽  
Muscle Activity ◽  
Large Scale ◽  
Information Quality ◽  
Muscle Relaxation ◽  
Relaxation Times ◽  
Small Scale ◽  
System Quality ◽  
System Use

The myofeedback-based teletreatment system allows patients to receive tactile and/or visual feedback on muscle activity and muscle relaxation times. Health-care professionals can analyse muscle activity and muscle relaxation times and provide guidance to the patient on the course of treatment. The system was evaluated in a small clinical trial. Qualitative data were obtained by interviews and visual inspection of graphical patient data during the trial. Quantitative data were based on post-trial data analysis. We used a revised version of the information systems success model to evaluate the teletreatment system, and focused on the success categories of system use and user satisfaction. The evaluation found good input data quality, system quality and information quality. Both system use and user satisfaction were good. Thus the teletreatment system appears suitable for small scale clinical deployment. However, the sensory components suffered from heavy use and embedded software problems which made them unreliable. Large scale deployment requires improvement in terms of durability and reliability of the system's sensors.

scholarly journals The role of perceived usefulness in moderating the relationship between the DeLone and McLean model and user satisfaction

2021 ◽  
Vol 9 (3) ◽  
pp. 755-766 ◽  
Author(s):  
Muhartini Salim ◽  
Lizar Alfansi ◽  
Sularsih Anggarawati ◽  
Fachri Eka Saputra ◽  
Chairil Afandy
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Perceived Usefulness ◽  
Quality Information ◽  
System Quality ◽  
Delone And Mclean ◽  
The University ◽  
Educational Portal ◽  
The Relationship

The aim of this paper is to examine one of the most crucial factors in the “Technology Acceptance Model” proposed by Davis (perceived usefulness) in moderating the “DeLone and McLean” success model in the context of educational portal in Higher Education. Questionnaires were distributed online to 200 respondents and deserved to be analyzed. The respondents were regular students at the University of Bengkulu. Data analysis used Smart-PLS version 3.2.9. The research findings indicated an influence of “system quality, information quality, and service quality partially on user satisfaction” of the educational portal information systems. The result shows that perceived usefulness can strengthen the relationship between system quality, information quality, and service quality to the satisfaction of customer. This research contributes to the development of perceived usefulness variable as a moderating variable affecting the quality of a system, quality of information, and quality of service partially on user satisfaction and finding strategies needed by the University of Bengkulu effective and efficient information system.

scholarly journals Analisis Pengaruh Model HOT-Fit Terhadap Pemanfaatan Sistem Informasi Kinerja Anggaran

2020 ◽  
Vol 7 (4) ◽  
pp. 823
Author(s):  
Naretha Kawadha Pasemah Gumay ◽  
Rahmat Gernowo ◽  
Oky Dwi Nurhayati
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Structural Model ◽  
System Development ◽  
T Test ◽  
Coefficient Of Determination ◽  
Path Coefficient ◽  
System Quality ◽  
Net Benefit ◽  
System Use

<p class="Abstrak">Sistem informasi kinerja anggaran digunakan untuk memantau kinerja anggaran di fakultas Universitas Sriwijaya berdasarkan Indikator Kinerja Pelaksanaan Anggaran. Analisis pengaruh sistem menggunakan model <em>Human</em>, <em>Organization</em>, <em>and Technology-Fit</em> (HOT-Fit) dilakukan untuk menganalisis keberhasilan penerapan sistem, ketiga komponen penilaian tersebut mendapatkan <em>net benefit</em> berupa dampak sistem. Model HOT-Fit dalam penelitian ini memiliki delapan variabel, yaitu <em>System Development</em> (SD), <em>System Use</em> (SU), <em>User Satisfaction</em> (US), <em>Structure</em> (STR), <em>Environment</em> (LO), <em>System Quality</em> (SQ), <em>Information Quality</em> (IQ), dan <em>Service Quality</em> (SEQ). Jumlah sampel responden adalah 59, teknik analisis menggunakan PLS-SEM yang terdapat dua tahapan analisis. Pertama, <em>measurement model</em> digunakan untuk menguji reliabilitas dan validitas. Reliabilitas diambil dari nilai <em>loading factor</em> dan <em>composite reliability</em> yang memiliki nilai di atas 0,7, sedangkan validitas memiliki nilai di atas 0,5 dari AVE dan <em>cross-loading</em> indikator dimana nilai konstruk semua variabel lebih tinggi dari korelasi konstruk blok lain. Kedua, <em>structural model</em> diambil dari hasil uji <em>path </em><em>coefficient</em>, <em>coefficient of determination</em>, dan <em>t-test</em>. <em>Path coefficient</em><em> </em>terdapat empat jalur yang tidak signifikan (LO→SD, LO→SU, SD→SU, dan SQ→US) memiliki nilai dibawah 0,1. <em>Coefficient of determination</em> terdapat enam variabel dengan tingkat kuat dengan nilai sekitar 0,670 (LO, SD, SU, US, IQ, dan SQ) dan satu tingkat moderat dengan nilai sekitar 0,333 (STR). <em>T-test</em> terdapat dua belas hipotesis yang diterima dari sembilan belas hipotesis yang memiliki nilai lebih besar dari 1,96. Faktor-faktor yang paling kuat memengaruhi keberhasilan sistem adalah SU, US, STR, LO, dan SEQ.</p><p> </p><p class="Judul2"><strong><em>Abstract</em></strong></p><p class="Judul2"><em><em>Budgeting performance information system is used to monitor budget performance at the faculty of Sriwijaya University based on Budget Implementation Performance Indicator. An analysis using Human, Organization, and Technology-Fit (HOT-Fit) model is conducted to analize the system implementation, those components get a net benefit as impact. The studied model has eight variables, System Development (SD), System Use (SU), User Satisfaction (US), Structure (STR), Environment (LO), System Quality (SQ), Information Quality (IQ), and Service Quality (SEQ). With 59 respondents, two stage of PLS-SEM technique is used for analysis. Firstly, measurement models for reliability and validity. Reliability is set from loading factor and composite reliability which values above 0.7, </em><em>while the validity from AVE which values above 0.5 and cross-loading indicators where the block constructs from all variables higher than the correlation with others. Secondly, structural model, taken from the path coefficient, coefficient of determination, and t-test results, which have four insignificant pathways (LO→SD, LO→SU, SD→SU, SQ→US) which values below 0,1. The Coefficient of determination test has six variables with strong levels which values about 0,670 (LO, SD, SU, US, IQ, and SQ) and one moderate levels which values about 0,333 (STR). The T-test contained twelve accepted hypotheses from the nineteen hypotheses which values bigger than 1,96. The factors that strongly affect the success of the system are SU, US, STR, LO, and SEQ.</em></em></p><p class="Judul2"> </p>

scholarly journals Analyzing E-Commerce Success using DeLone and McLean Model

2019 ◽  
Vol 5 (2) ◽  
pp. 156 ◽  
Author(s):  
Ruth Johana Angelina ◽  
Aji Hermawan ◽  
Arif Imam Suroso
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality Information ◽  
System Quality ◽  
Is Success ◽  
Delone And Mclean ◽  
Success Model ◽  
The Relationship

Background: The increasing usage and development of e-commerce in Indonesia, demands competition between e-commerce that exists. To be successful e-commerce should be balanced with a good information system. Some clinical research has established what factors that affected the success, including DeLone and McLean. According to their e-commerce success model, there are six variables that affect e-commerce success, system quality, information quality, service quality, use, user satisfaction, and net benefitObjective: The study aims to analyze the relationship between system quality, information quality and service quality to user satisfaction and use. In addition, the study aims to analyze the relationship between user satisfaction and use to a net benefit.Methods: This study draws on the DeLone and McLean Model of Information System (IS) success model. It is a quantitative study that was conducted in the form of a survey of 110 users of each Lazada, Bukalapak, and Shopee users.Results: By applying DeLone and McLean model, this findings confirmed four hypotheses were significant in Bukalapak, Lazada, and Shopee.Conclusion:There were significant effect between the system quality on user satisfaction, service quality on use, service quality on user satisfaction and user satisfaction on net benefits. Meanwhile, system quality had insignificant effect to use and also information quality to use in Bukalapak, Lazada, and Shopee.Keywords: DeLone and McLean model,E-Commerce Success, Information System Success Measurement, IS Success Model 

scholarly journals THE SUCCESS ANALYSIS OF IMPLEMENTATION OF THE ELECTRONIC SYSTEM INTEGRATED FINAL PROJECT OF JAMBI UNIVERSITY STUDENTS WITH DELONE AND MCLEAN MODEL APPROACH

2019 ◽  
Vol 4 (2) ◽  
pp. 147
Author(s):  
WIRMIE EKA PUTRA ◽  
DEDY SETIAWAN
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Total Sample ◽  
Primary Data ◽  
System Quality ◽  
Delone And Mclean ◽  
System Use

The purpose of this research was able to prove empirically about the Delone and Mclean Models for the evaluation of ELISTA information systems at Jambi University. In addition, this research was also expected to provide feedback to improve the efficiency and effectiveness of the implementation of information systems and can be known the factors that cause the success or failure of the implementation of an information system so that the results of this study can be used as a strategic guideline model for information system development in the university and other institutions. The type of data used in this study was primary data obtained directly from respondents using a list of statements in the form of a questionnaire. Final year students who write the thesis are targeted in this study. To calculate the determination of the number of samples, the sampling method used the Hair method. The total sample of this study was 220 people. Methodology Data analysis was carried out using SEM techniques using SmartPLS tools. The findings in this study found that the system quality does not affect the user satisfaction, while other hypotheses such as information quality, service quality, system use affect user satisfaction, for system quality, information quality, and service quality affect the system use. Likewise the system use affects user satisfaction and system use, user satisfaction has an influence on net benefits.

Perceptions, User Satisfaction and Success

2004 ◽  
pp. 87-116
Author(s):  
Tanya J. McGill ◽  
Jane E. Klobas ◽  
Valerie J. Hobbs
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Strong Support ◽  
Company Performance ◽  
Organizational Impact ◽  
System Quality ◽  
Business Simulation ◽  
Information Systems Success ◽  
User Perceptions

DeLone and McLean’s (1992) model of information systems success has received much attention among researchers. This study applies an adaptation of the full DeLone and McLean model, for the first time, in the user developer domain. Of the nine hypotheses derived from the model, four were found to be significant and the remainder not significant. There was strong support for the proposed relationships between perceived system quality and user satisfaction, perceived information quality and user satisfaction, user satisfaction and intended use, and user satisfaction and perceived individual impact. This study indicates that user perceptions of information systems success play a significant role in the user developed application domain. There was, however, no relationship between user developers’ perceptions of system quality and independent experts’ evaluations, and user ratings of individual impact were not associated with organizational impact measured as company performance in a business simulation. Further research is required to understand the relationship between user perceptions of information systems success and objective measures of success, and to provide a model of information systems success appropriate to end user development.

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