Organizational Communication

Author(s):  
Bolanle A. Olanira

Significant research has focused on e-mail, face-to-face (FTF), and other asynchronous mediated communication as the communication media of choice within organizations. Modern organizations, however, have other unconventional tools at their disposal. While the economy of scale has made videoconferencing an affordable medium of choice because it precludes travel and is accessible on demand, the suitability of the videoconferencing for organizational meetings is scarce in the literature. As such, this paper explores and presents an account of videoconferencing use in a governmental organization and address implications for meetings and general communication process.

Author(s):  
Sarah Stewart

A mentoring relationship is one in which an experienced person or mentor supports a less experienced person or mentee. E-mentoring is an alternative to traditional face-to-face mentoring incorporating the use of computer-mediated communication (CMC). Currently, e-mentoring is not commonly practiced by New Zealand midwives; however there is some interest in its potential especially as it may overcome geographical isolation which increases access to mentors. This chapter will describe the experiences of one New Zealand midwife who mentored two new graduate midwives in 2006 using a secure storeand- forward e-mail system. This chapter explores how CMC was utilized to facilitate the elements of the mentor’s role as well as reports on the experiences of the mentor and mentee.


2020 ◽  
Vol 17 (1) ◽  
pp. 43-58 ◽  
Author(s):  
Kimberly McCarthy ◽  
Jone L. Pearce ◽  
John Morton ◽  
Sarah Lyon

Purpose The emerging literature on computer-mediated communication at the study lacks depth in terms of elucidating the consequences of the effects of incivility on employees. This study aims to compare face-to-face incivility with incivility encountered via e-mail on both task performance and performance evaluation. Design/methodology/approach In two experimental studies, the authors test whether exposure to incivility via e-mail reduces individual task performance beyond that of face-to-face incivility and weather exposure to that incivility results in lower performance evaluations for third-parties. Findings The authors show that being exposed to cyber incivility does decrease performance on a subsequent task. The authors also find that exposure to rudeness, both face-to-face and via e-mail, is contagious and results in lower performance evaluation scores for an uninvolved third party. Originality/value This research comprises an empirically grounded study of incivility in the context of e-mail at study, highlights distinctions between it and face-to-face rudeness and reveals the potential risks that cyber incivility poses for employees.


2016 ◽  
Vol 15 (2) ◽  
pp. 111
Author(s):  
Primada Qurrota Ayun

Interpersonal communication should ideally in face to face, until the achievement of intimate communication. Instant messenger makes interpersonal communication easier and more efficient. However, it also resulted in less effective communication to occur, because it only uses text messaging as a means to convey a message so frequent miscommunication. This study wanted to see how the use of instant messenger among teenagers in interpersonal communication. The theory used in this study is a Computer Mediated Communication, Ecology Media and Interpersonal Intimacy. The method used in this research is phenomenology. The results of this study indicate that the instant messenger is a medium that is considered to be practical and easy to communicate interpersonally with family, friends, and lovers. Interpersonal communication process through instant messenger can not reach the stage of intimate relationship, because of interactions that occur frequently experienced miscommunication due to an incorrect perception. Interpersonal communication is more effective if it is done face to face. Teens when communicating via instant messenger, tend not to believe and to tell the truth.


Author(s):  
Kristie Edwards ◽  
Simeon Yates ◽  
Anne-Florence Dujardin ◽  
Geff Green

A healthy balance between social and task-oriented activities helps teamwork. In virtual teams, e-mail texts must often carry both task-oriented and socio-emotional communication between individuals. While some theories of computer-mediated communication suggest socio-emotional exchange may not be well supported in e-mail communications, research demonstrates that individuals, nevertheless, achieve this. However, the lack of unplanned informal exchanges in virtual teams communicating by e-mail may still hinder team performance. We compared adaptations in socio-emotional content of e-mail communications in academic and commercial team writing contexts. Results suggested a task-oriented focus in the commercial team culture and an even social-task balance in the academic team culture. Our research leads us to recommend a more conversational style in professional e-mail writing. Additionally in virtual team working, we recommend encouraging face-to-face contact, allocating time specifically for social exchanges and making information about colleagues available to each other.


2020 ◽  
Vol 60 (7) ◽  
pp. 1202-1212 ◽  
Author(s):  
Vanessa Burholt ◽  
Gill Windle ◽  
Merryn Gott ◽  
Deborah Jane Morgan

Abstract Background and Objectives We examined whether technology-mediated communication has functional or emotional equivalence to face-to-face (FtF) contact in familial relationships, by scrutinizing the effects of phone, text/e-mail, and video contact on isolation and loneliness. Research Design and Methods We tested whether FtF contact with a relative would mediate the pathway between proximity to family and (i) isolation and (ii) loneliness. We then tested hypotheses that telephone, text/e-mails, and video contact would moderate this mediated pathway. We compared models for younger (<75) and older (≥75) cohorts, expecting to observe moderation effects for text/e-mail and video contact in the younger cohort only. Data were drawn from Wave 2 of CFAS Wales (United Kingdom) study (N = 2,099). Results Proximity to a relative had a significant indirect effect on isolation and loneliness through the mediating variable FtF contact. Phone and text/e-mail contact moderated the effect of FtF contact on isolation for all samples. None of the technologies moderated the impact of FtF contact on loneliness for the full sample. Telephone contact had a moderating influence on loneliness for the younger cohort only. Video calls had no significant moderation effect. Discussion and Implications Telephone and text/e-mail contact have functional equivalence to FtF contact in familial relationships. None of the forms of technological communication have emotional equivalence to the “gold standard” of embodied presence. The study demonstrates the importance of theorizing about the pathways to isolation and loneliness to better understand the likelihood of implementing successful interventions using technology-mediated communication within families.


2020 ◽  
Vol 5 (2) ◽  
Author(s):  
Suhaeri Suhaeri ◽  
Estu Bondan

Gerindra is one of the leading political parties in Indonesia. Edhy Prabowo is known as an influential figure in the Gerindra Party who currently serves as Deputy Chairperson of the Gerindra Party. Communication is very important in human life, communication is in every human activity. The form can be in the form of writing, oral, image, gesture, printed words. The style of communication comes in part of communication activities in general. Communication style can influence the smoothness of the communication process in an organization. Job performance is greatly influenced by the motivation of employees who are high in doing their jobs. Motivation for each person or individual is different. Depending on the impulse that is basis of someone doing something or working. This study aims to determine the communication style of Edhy Prabowoin motivating Prabowo Subianto’s guards. The concepts used in this study include the style communication, organizational communication, and work motivation. The research paradigm use constructivists with a descriptive qualitative  reaserch approach. The subjects of the study were Deputy General of Gerindra Party and Guard Prabowo Subianto. The results of the study revealed that the communication style used by Edhy Prabowo as Deputy Chairperson of the Gerindra Party was a combination of the equalitarian style and the structuring style. In leading the organization Edhy Prabowo also uses a democratic leadership style and implements two way communication.Keyword          : Communication Style and Motivation. 


Author(s):  
Nadia Olivero ◽  
Peter Lunt

This chapter explores the methodological implications of using e-mail for qualitative interviews. It draws on computer-mediated communication (CMC) literature to remark that, contrary to generalized assumptions, technological-based anonymity does not always correspond to increased self-disclosure. Conversely, it is shown that e-mail interviews make the interviewer effect unavoidable, stimulate reflexivity and must rely on trust and equal participation more than face-to-face interviews. To address the interviewee’s resistance and avoid unwanted phenomena of strategic self-presentation, a model of interview based on a feminist ethic is proposed.


English Today ◽  
2002 ◽  
Vol 18 (3) ◽  
pp. 29-37 ◽  
Author(s):  
Beverly A. Lewin ◽  
Yonatan Donner

A quantitative analysis of usage in Computer-Mediated Conversation (CMC).While commentators as ‘early’ as 1984 were predicting that the “organizational, social, and personal effects of computers will be deeply felt”, they could only speculate on the strength of its impact. As this account was being written, at the end of 2001, the effects of Computer-Mediated Communication (CMC) were fast overtaking our poor ability to measure them. There are many ways to communicate through computers: Usenet newsgroups, mailing lists, and message boards, which allow users to discuss specific topics with each other. (The term CMC allows for the possibility that some methods of communication, e.g., “chat rooms”, will not meet the definition of ‘mail’. The most popular method of CMC is e-mail. For those who have internet access, CMC is often their preferred choice of indirect (i.e., non face-to-face) communication, thanks to its speed, efficiency, and flexibility. Perhaps for these reasons, e-mail has already overtaken the telephone as the primary means of business communication.


2021 ◽  
Vol 13 (1) ◽  
pp. 94
Author(s):  
Yuli Candrasari

<p><em><span>Facebook provides users comfort in communicating even though they cannot see expressions or any other nonverbal signs, which have been an essential factor in supporting face-to-face communication. Therefore, this research is necessary because the absence of nonverbal communication, especially facial expression, touching, and gesture, renders the communication process between individuals ineffective and uncomfortable, as it was when people first used email to communicate via the internet. Through the study of Computer-Mediated Communication (CMC) perspectives, nonverbal communication, Social Presence Theory and Lack of Social Context Cues theory, this paper will discuss forms of nonverbal communication in the digital era. This study is based on research conducted by researchers using the netnography method and carried out through literature studies. The research was conducted on the Muslim community Bening Society on Facebook because the communication between them is very intense, as required in netnography. The loss of nonverbal communication in interpersonal communication does not, in fact, reduce netizens’ comfort in communicating and interacting. The emergence of digital emoticons and nonverbals is a substitute for nonverbal communication because digital emoticon and nonverbal functions in mediated interpersonal communication are the same as nonverbal communication.</span></em></p>


2020 ◽  
Vol 228 (1) ◽  
pp. 14-24 ◽  
Author(s):  
Tanja Burgard ◽  
Michael Bošnjak ◽  
Nadine Wedderhoff

Abstract. A meta-analysis was performed to determine whether response rates to online psychology surveys have decreased over time and the effect of specific design characteristics (contact mode, burden of participation, and incentives) on response rates. The meta-analysis is restricted to samples of adults with depression or general anxiety disorder. Time and study design effects are tested using mixed-effects meta-regressions as implemented in the metafor package in R. The mean response rate of the 20 studies fulfilling our meta-analytic inclusion criteria is approximately 43%. Response rates are lower in more recently conducted surveys and in surveys employing longer questionnaires. Furthermore, we found that personal invitations, for example, via telephone or face-to-face contacts, yielded higher response rates compared to e-mail invitations. As predicted by sensitivity reinforcement theory, no effect of incentives on survey participation in this specific group (scoring high on neuroticism) could be observed.


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