An Influence of Digitalization and Recent Innovations on the Hospitality and Tourism Sector

Author(s):  
Varsha Singh ◽  
Deepika Puri

Our lifestyle cravings are voracious. The hospitality sector ensures guests are pleased with every new application and connected system that continues to become a business success. For guests, digital technology means a simple life where customer service is all about it. The transition of hospitality is at its tilt stage where everything is possible due to digital technology, where the ability to be improved by the correct technique from the movement of the reservation to check-out and from the ease of connecting to the hotel guest network to the temperature of the guest room when entering for the first time. Therefore, advancement in emerging technologies provides an opportunity for the hospitality business. Hotels strive for their growth to have more guest satisfaction with better experience, provisions, and management.

2021 ◽  
Vol 13 (14) ◽  
pp. 7906
Author(s):  
Nikola Medová ◽  
Lucie Macková ◽  
Jaromir Harmacek

This paper focuses on the dynamic of the recent upheaval in the tourism and hospitality sector due to the COVID-19 epidemic in Greece and Santorini island. It uses the case study of a country one-fourth of whose GDP consists of tourism. We compare the available statistical data showing the change in variables in the previous years with 2020 and look into the new challenges and opportunities posed by the drop in the numbers of visitors and flights. We focus mainly on the economic and social impact on the destination and possible future scenarios for further development in the area. Data show a significant effect of the pandemic on multiple variables, such as the long-term trend of the importance of tourism sector in GDP in Greece, the number of flights and visitors to Greece and Santorini island, and the contribution of tourism and travel to GDP. Based on the available data, we also construct three foresight scenarios that describe the possible futures for Santorini island in terms of the pandemic evolution. These scenarios may help various stakeholders and policymakers to be better prepared for different developments that may appear.


2011 ◽  
Author(s):  
Βασίλειος Μαρδύρης

In last decades exponential reduction of integrated circuits feature size and increase in operating frequency was achieved in VLSI fabrication industry using the conventional CMOS technology. However the CMOS technology faces serious challenges as the CMOS transistor reaches its physical limits, such as ultra thin gate oxides, short channel effects, doping fluctuations and increased difficulty and consequently increased lithography cost in the nanometer scale. It is projected that the CMOS technology, in its present state will reach its limits when the transistors channel length reaches approximatly 7 nm, probably near 2019. Emerging technologies have been a topic of great interest in the last few years. The emerging technologies in nanoelectronics provide new computing possibilities that arise from their extremely reduced feature sizes. Quantum Cellular Automata (QCA) is one of the most promising emerging technologies in the fast growing area of nanoelectronics. QCA relies mostly on Coulombic interactions and uses innovative processing techniques which are very different from the CMOS-based model. QCAs are not only a new nanoelectronic model but also provide a new method of computation and information process. In QCA circuits computation and data transfer occurs simultaneously. Appling the QCA technology, the elementary building component (QCA cells) cover an area of a few nanometers. For this feature sizes the integration can reach values of 1012 cells/cm2 and the circuit switching frequency the THz level. The implementation of digital logic using QCA nanoelectronic circuits not only drives the already developed systems based on conventional technology to the nanoelectronic era but improves their performance significantly. At the present Ph.D. thesis, a study of QCA circuit clocking schemes is presented showing how these schemes contribute to the robustness of QCA circuits. A novel design of a QCA 2 to 1 multiplexer is presented. The QCA circuit is simulated and its operation is analyzed. A modular design and simulation methodology is developed for the first time. This methodology can be used to design 2n to 1 QCA multiplexers using the 2 to 1 QCA multiplexer as a building block. The design methodology is formulated in order to increase the circuit stability.Furthermore in this Ph.D. thesis, a novel design of a small size, modular quantum-dot cellular automata (QCA) 2n to 1 multiplexer is proposed, These multiplexers can be used for memory addressing. The design objective is to develop an evolving modular design methodology which can produce QCA 2n to 1 multiplexer circuits, improved in terms of circuit area and operating frequency. In these implementations the circuit stability was a major issue and was considered carefully. In the recent years, Cellular Automata (CAs) have been widely used in order to model and simulate physical systems and also to solve scientific problems. CAs have also been successfully used as a VLSI architecture and proved to be very efficient in terms of silicon-area utilization and clock-speed maximization. In the present Ph.D. thesis a design methodology is developed for the first time, which can be used to design CA models using QCA circuitry. The implementation of CAs using QCA nanoelectronic circuits significantly improves their performance due to the unique properties of the nanoelectronic circuits. In this Ph.D. thesis a new CAD system we develope for the first time, and was named Design Automation Tool of 1-D Cellular Automata using Quantum Cellular Automata (DATICAQ), that builds a bridge between one-dimensional CAs as models of physical systems and processes and one-dimensional CAs as a nanoelectronic architecture. The CAD system inputs are the CA dimensionality, size, local rule, and the initial and boundary conditions imposed by the particular problem. DATICAQ produces as output the layout of the QCA implementation of the particular one-dimensional CA model. The proposed system also provides the simulation input vectors and their corresponding outputs, in order to simplify the simulation process. No prior knowledge of QCA circuit designing is required by the user. DATICAQ has been tested for a large number of QCA circuits. Paradigms of QCA circuits implementing CA models for zero and periodic boundary conditions are presented in the thesis. Simulations of CA models and the corresponding QCA circuits showed that the CA rules and models have been successfully implemented. At the present Ph.D. thesis, the design of large scale QCA circuits is analyzed and a study of the problems arising on complex algorithm implementation using QCAs is presented. One of the most important problems of the large scale QCA circuits is the synchronization of the internal signals of the circuit between the subsystems of the large QCA circuit. This problem becomes more difficult when the circuit includes signal loops. In the present thesis a methodology and a QCA circuit is presented for the first time, which solves the above mentioned synchronization problem. The QCA circuit implements the Firing Squad Synchronization Algorithm proposed by Mazoyer in order to solve the synchronization problem. The implementation was obtained using a one-dimensional 3-bit digital CA model. The QCA circuit is simulated and its operation is analyzed.


2021 ◽  
Author(s):  
Mainak Bhattacharya

A hundred years since the first mention of the word empathy in the English language, scientists and philosophers have been unable to arrive at a common consensus on its precise definition. Common wisdom associates empathy with vicarious emotional arousal or altruism. This study conducts a systematic review of research work in business studies dealing with empathy. The method used comprises applying lower-level abstract taxonomy to empathy, for the first time, in external business stakeholder interaction situations of sales, marketing, and customer service. The measurement scales used in the studies are analyzed to showcase mental processes at stake during the act of empathy, the theorized functions, and expected business outcomes of empathy. Implications are drawn for various aspects of managerial decision making. The study suggests a novel framework to execute a more nuanced grade examination of processes involved in empathy and reducing subjectivity in conceptual definitions. The study also calls for overhauling empathy measurement scales, mainly to suit adaptations in empirical business studies.


Author(s):  
Dawna Wilson ◽  
Kimberly M. Lowry

This chapter presents practices Eastfield College employs to move beyond a traditional one-on-one advising model when preparing students for the twenty-first century workforce. No matter the students' status, first-time in college, returning to retool or dual high school-college enrollee, community colleges must rethink approaches to supporting them throughout the workforce development process if we are to adequately meet this century's workforce demands. In an institution-wide, customer-service approach, student needs not only drive the design but the delivery of support services. This chapter describes how Eastfield takes services to students by hosting Lunch and Learns, providing onsite advising, and establishing liaisons with local business partners. Collaborations with area high school districts to facilitate career and technical related career offerings are also discussed.


Author(s):  
Tiffany A. Garner ◽  
Jeffrey E. Barnett

Excellent customer service is essential for the success of every business, including mental health private practices. This chapter explains how outstanding customer service is needed in addition to providing high-quality clinical services. How to integrate the principles and practices of customer service into day-to-day practice activities is explained. The concept of customer delight is introduced to help private practitioners achieve the best possible results in developing and maintaining a successful practice. Customer service is an essential business practice that helps ensure a steady flow of clients and business success. Specific factors impacting the client experience are reviewed and their relevance to active customer service efforts is explained. Basic strategies to achieve an optimal customer service experience for clients and referral partners are provided.


2009 ◽  
Vol 29 ◽  
pp. 145-167 ◽  
Author(s):  
Liz Hamp-Lyons ◽  
Jane Lockwood

Workplace language assessment poses special issues for language testers, but also, when it becomes very large scale, it poses issues for language policy. This article looks at these issues, focusing on the offshore and outsourcing (O&O) industry as it is transitioning from native-speaking (NS) countries into nonnative-speaking (NNS) destinations such as India and the Philippines. This is obviously most impacted in call centers, where the ability of customer service representatives (CSRs) to communicate with ease with their native-English speaking customers is central to business success and can be key to a nation's economy. Having reviewed the (limited) research in this area, we take the Philippines as our example to explore how government, academe, and the business sector are dealing with the language proficiency and personnel-training issues caused by the exponential growth in this industry. Appropriate language assessments that are practical, while also being valid and reliable, are critical if the Philippines is to retain its position in this emerging market. Currently, call centers in Philippines complain of very poor recruitment rates due to poor language ability, and of poor quality communication outcomes measures: But how do they assess these key areas? We describe and evaluate the current situation in call center language assessment in the Philippines and discuss possible ways forward, for the Philippines and for the O&O industry more broadly.


2019 ◽  
Vol 24 (1) ◽  
pp. 101-112 ◽  
Author(s):  
Shalini Srivastava ◽  
Deepti Pathak

The purpose of this article is to test the conceptual model that addresses the association between job crafting (JC) and organizational citizenship behaviour (OCB) and also highlights how mindfulness and trust influence the JC and OCB relationship of front-line employees in hospitality sector. The data for the present study was collected from 246 front-line employees of Delhi-NCR regions of northern India. In order to avoid common method variance effect, the data was collected in two phases, namely T1 and T2. Techniques such as exploratory factor analysis (EFA), discriminant validity and confirmatory factor analysis were used to test the hypothesized model. The results show that JC strengthens OCB and also found that trust and mindfulness act as moderators for JC and OCB relationship. JC will help employees to manage their resources efficiently and this process of seeking resources and challenges at work is likely to increase OCB. Mindfulness promotes concentration and interest on work which in turn helps employees to explore new and creative ways to improve their work and makes it more meaningful which in turn improves the organization. The authors could not locate any study on JC in the Indian hospitality industry. In hotel industry, satisfaction and engagement of hotel workers is essential for superior customer service. Therefore, the outcomes of this research work could be helpful to the hotel managers in finding the alternative ways to motivate and engage employees in order to generate OCB. As the sample consisted of only 246 respondents belonging to the North Indian region, therefore, the outcomes of the study cannot be generalized. In future research, retesting of the new model can be done on a larger sample and different cultural contexts. Extended work of the current research work is likely to highlight the possible implications of JC in facilitating positive organizational outcomes and increased prosocial behaviour.


2020 ◽  
Vol 63 ◽  
pp. 4-31
Author(s):  
Hüseyin Yener Erköse

AbstractThis article is based on an ethnographic study in the Turkish hospitality sector and examines the employment of simple forms of labor control in hospitality service work from the perspective of labor process analysis. It introduces ethnographic data from two holiday villages on the southern coast of Turkey serving international customers. The two holiday villages were workplaces that employed mostly young workers for low-skill, routine tasks that demanded intense physical and emotional labor, but without due remuneration, career chances, and employment security. Data based on participant observation and in-depth interviews point to an increasing managerial reliance on simple forms of labor control. This happens as a result of intensifying competition among hospitality firms in a market with volatile demand and managerial perceptions regarding employees’ lack of customer service skills due to routinization and simplification of tasks after the introduction of the all-inclusive boarding system. Such market-related developments encourage employers to use simple control mechanisms that help in adjusting staffing levels, imposing loyalty, cutting costs, and ensuring efficiency.


2020 ◽  
Vol 1 (1) ◽  
pp. 79
Author(s):  
Sufi Sufi ◽  
Julian Sabri

The application of information technology in the era of the Industrial Revolution 4.0 has provided great convenience and impact on various sectors of life in a country, including the ease of promoting tourism. One of the topic that is developing in the world of modern tourism is digital tourism. The use of digital technology is one of the methods developed by the Ministry of Tourism in promoting tourism in Indonesia. This study produces an outcome regarding the implementation of local government policies in the tourism sector in Lhokseumawe City and the strategies used in promoting tourism towards the tourism era 4.0. Data collection techniques in this study by making observations (observations), interviews (interviews), and documentation. Meanwhile, data analysis techniques are carried out through data reduction, data presentation, and drawing conclusions / verification. It is hoped that the Lhokseumawe City government will cooperate with all elements of tourism actors, both private and public, so that every policy can run well and the benefits of tourism can be felt by all people.ABSTRAKPenerapan teknologi informasi dalam era Revolusi Industri 4.0 telah memberikan kemudahan dan dampak yang sangat besar bagi berbagai sektor kehidupan dalam sebuah negara, termasuk kemudahan dalam mempromosikan pariwisata. Salah satu topik yang berkembang dalam dunia pariwisata modern adalah digital tourism. Pemanfaatan teknologi digital ini merupakan salah satu metode yan gdikembangkan oleh Kementerian Pariwisata dalam mempromosikan pariwisata di Indonesia. Penelitian ini menghasilkan luaran tentang implementasi kebijakan Pemerintah Daerah dalam bidang pariwisata di Kota Lhokseumawe dan strategi yang digunakan dalam mempromosikan pariwisata menuju era pariwisata 4.0. Teknik pengumpulan data dalam penelitian ini dengan melakukan pengamatan (observasi), wawancara (interview), dan dokumentasi. Sementara teknik analisa data dilakukan melalui reduksi data, penyajian data, dan penarikan kesimpulan/verifikasi. Diharapkan kepada pemerintah Kota Lhokseumawe agar bekerjasama dengan semua elemen pelaku pariwisata baik itu pihak swasta maupun masyarakat agar setiap kebijakan dapat berjalan dengan baik dan manfaat pariwisata dapat dirasakan oleh semua kalangan masyarakat.


2021 ◽  
Vol 74 ◽  
pp. 91-107
Author(s):  
Panteha FARMANESH

Toxin handlers are a vital constituent for organizations as these individuals tend to absorb disruptive emotions and feelings of other members of staff. However, as they carry this burden, they are prone to emotional exhaustion, which can lead to burnout on personal levels. This is a matter of critical importance for HR managers as they are commonly the ones, who deal with such struggles within a company. This current research addresses the issue of burnout for toxin handlers in the tourism sector with the inclusion of coping strategies as a mediating factor by gathering data from a number of 180 HR managers within tourism and hospitality sector. A multi-group analysis and PLS-SEM approach was used to test the hypothesized model. It was found that female managers exhibited a difference to their male counterparts in handling toxin through emotion-focused coping strategies. Current results have shown that female managers in HR departments perform better in handling charged emotions of employees and provide solutions for their staff. This is while coping strategies can act as a mediating element for toxin handlers to defuse their exhaustion that is accumulated through constant interacting with negative emotions.


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