Analysis of Online Hotel Reviews During the COVID-19 Pandemic Using Topic Modeling

2021 ◽  
pp. 478-494
Author(s):  
Özlem Ergüt
Keyword(s):  
Text Mining ◽  
Service Quality ◽  
Topic Modeling ◽  
Online Reviews ◽  
Current Situation ◽  
Tourism Industry ◽  
Daily Lives ◽  
New Normal ◽  
Tourism Sector ◽  
The World

The world is facing the COVID-19 pandemic that has impacted economies and millions of people worldwide. The fact that COVID-19 is highly contagious from person to person has greatly affected the daily lives of people, and it has also had a devastating effect on many sectors, particularly the tourism industry. In order to mitigate losses for the tourism sector and for it to gain a new dynamism under the current pandemic conditions, monitoring and analyzing online reviews is an important factor for better understanding the needs and desires of customers. The purpose of this study was to determine the main topics in online reviews by foreign guests staying in İstanbul during the pandemic period using text mining techniques. The information obtained as a result of the analysis is important in terms of understanding how to manage the current situation, developing suggestions for solutions, improving service quality, making future decisions, and adapting to the new normal.

scholarly journals The Impact of COVID-19 on Tourism: A Case Study of Lumbini, Nepal

2021 ◽  
Vol 12 (1) ◽  
pp. 23-43
Author(s):  
Bhim Bahadur Kunwar
Keyword(s):  
Tourism Industry ◽  
World Health ◽  
Negative Effects ◽  
Daily Lives ◽  
Tourism Sector ◽  
The World ◽  
Global Tourism ◽  
Health Organization ◽  
The Impact

This research aims to discover and present the impacts of COVID-19 in tourism in the context of Lumbini and its premises. As COVID-19 spread globally, it has created many challenges in health and security, daily lives, the national economy, and the global tourism industry. The COVID-19 outbreak has been considered as the most challenging tragedy that occurred in the world after the 2nd world war. The World Health Organization (WHO) had listed Nepal also as a country with a high-risk zone of COVID-19.The travel restriction and nationwide lock-down implemented by many countries including Nepal have resulted in a stranded traveler’s movement. As the consequences ticket reservation, flight services, transportation, hotel, and restaurants were closed and several job losses were registered in the tourism sector. The negative effects like fear, threat, frustration, and losing the confidence of tourism entrepreneurs appeared. This has brought changes in the tourists’ behavior and their motivation to travel for the next few years. In Lumbini businesses like lodges, hotels, restaurants, and travel offices were also severely affected by the pandemic. Thus, the tourism sector has been facing serious threats due to the prolonged lockdown and closing of tourism activities than the terror of COVID-19 itself.

Tourism Industry

2021 ◽  
pp. 414-434
Author(s):  
Sergey Evgenievich Barykin ◽  
Elena de la Poza ◽  
Bilal Khalid ◽  
Irina Vasilievna Kapustina ◽  
Olga Vladimirovna Kalinina ◽  
...  
Keyword(s):  
Human Resources ◽  
Tourism Industry ◽  
Great Loss ◽  
New Normal ◽  
Revenue Generation ◽  
Digital World ◽  
Tourism Sector ◽  
The World

COVID-19 struck the world, and nothing has remained the same. The various industries of the world can attest to how much effect the abrupt disruption amounted to their various sectors and how much it affected them in terms of revenue generation, human resources, and flow of operation. Although some were eventually able to gain their footing by being able to leverage technological solutions, tourism felt the brunt of the pandemic as the operations were brought to a sudden halt, and the tourism sector found it very challenging to cope. Many were let off their jobs, and what used to be a great source of revenue generation for several economies suffered a great loss. The pandemic without any doubt served as a wakeup call to the reality of the not-so-effective state of the tourism sector. Technology brought about the solutions with which other industries withstood the ravaging challenges of the pandemic. The digital world is the new normal for the world, and for the tourism industry to grow, it must find the best way to leverage technological solutions.

NEW NORMAL PARIWISATA YOGYAKARTA

2020 ◽  
Vol 14 (03) ◽  
pp. 139-150
Author(s):  
Ajie Wicaksono
Keyword(s):  
Health And Safety ◽  
Tourism Industry ◽  
Mountainous Areas ◽  
Safe Distance ◽  
Electronic Money ◽  
New Normal ◽  
Tourist Destinations ◽  
Tourism Sector ◽  
Risk Areas ◽  
Normal Health

The Covid-19 pandemic has a major impact on the tourism sector in DIY which causes material losses to Regional Original Income (PAD). This study aims to describe changes in the tourism sector in the conditions before the pandemic, during the pandemic, and the new normal. The results showed that the tourism sector during the pandemic and the new normal era must implement (1) health protocols for the tourism industry such as hotels, restaurants, tourist destinations, and transportation for both visitors and employees by paying attention to cleanliness, health and safety (cleanliness, health, and safety) by providing hygiene facilities such as hand washing and soap, hand sanitizers, and temperature checks with a thermo gun. The hotel even provides isolation rooms for visitors with corona symptoms, (2) Payment using electronic money (cashless). (3) Limiting the number of visitors to prevent crowds and provide a safe distance to minimize spread, and (4) Tourist locations are opened gradually by prioritizing low-risk areas such as natural and mountainous areas. Keywords: Tourism, Covid-19, New Normal, Health Protocol

scholarly journals The Roles of English in the Development of Tourism and Economy in Indonesia

2021 ◽  
Vol 11 (3) ◽  
pp. 305-313
Author(s):  
Ida Ayu Made Sri Widiastuti ◽  
◽  
I Nengah Dasi Astawa ◽  
Ida Bagus Nyoman Mantra ◽  
Putu Herny Susanti ◽  
...  
Keyword(s):  
Human Resources ◽  
Industrial Development ◽  
World Economy ◽  
National Development ◽  
Tourism Industry ◽  
Economic Community ◽  
Industry Sector ◽  
Tourism Sector ◽  
The World ◽  
The Government

Tourism is very necessary to continue to be developed to improve the economy in Indonesia and increase the position of the country geographically, which is very strategic for tourism and the world economy. For this reason, the ability to communicate in English is absolutely necessary, in order to compete with workers from other countries, so that they can contribute to the improvement of the national economy. The ability to communicate in English is a strategic sector in the development of highly competitive human resources in the tourism industry sector and in the global economic community. By having good English communication skills, it will be easier to grab market share in the tourism industry sector and the economic sector. The tourism sector as one of the prime industrial development is developed in order to further increase the rate of national development. For this reason, it is necessary that the government continues to increase its resilience, policies, and increase the development of tourism with a view to further developing the community's economy and increasing the ability to speak English so that human resources are able to compete in various tourism industries so that the economy will increase.

scholarly journals PERILAKU WISATAWAN PANTAI NGURBLOAT DAN NGURSARNADAN ERA NEW NORMAL TERHADAP KEPUTUSAN BERWISATA

2021 ◽  
Vol 8 (2) ◽  
pp. 116-127
Author(s):  
Ida I Dewa Ayu Raka Susanty ◽  
Melissa Justine Renjaan
Keyword(s):  
Tourism Industry ◽  
Dominant Factor ◽  
Small Islands ◽  
Economic Sectors ◽  
New Normal ◽  
Tourist Behavior ◽  
Marine Tourism ◽  
Tourism Sector ◽  
The Government ◽  
Travel Decisions

ABSTRAK Wabah COVID-19 di seluruh dunia telah membuat dunia terhenti, dan pariwisata menjadi yang terpuruk dari semua sektor ekonomi utama di seluruh dunia tak terkecuali Indonesia. Pulau – pulau kecil di Indonesia timur yang menggantungkan perekonomian dari segi pariwisata bahari juga terkena dampak besar akibat situasi pandemi. Kabupaten Maluku Tenggara adalah salah satunya. Pelonggaran terhadap aktivitas industri pariwisata dimulai sejak diumumkannya masa new normal oleh pemerintah. Dua destinasi unggulan Kabupaten Maluku Tenggara yakni Pantai Ngurbloat dan Ngursarnadan memulai aktivitas pada kawasan wisata dengan jumlah pengunjung yang didominasi oleh wisatawan lokal. Tingginya wisatawan lokal yang berwisata, menunjukan kebutuhan masyarakat terhadap aktivitas berwisata sangat tinggi. Perilaku wisatawan terhadap keputusan berwisata dalam masa new normal dapat dipicu oleh berbagai faktor. Proses pengambilan keputusan wisatawan dalam berwisata ke destinasi wisata pantai Ngurbloat dan Ngursarnadan sangat penting diketahui oleh stakeholder atau pengelola kawasan wisata Tujuan dari penelitian ini adalah untuk mengetahui dan menjelaskan pengaruh perilaku wisatawan secara simultan terhadap keputusan berwisata, pengaruh secara parsial perilaku wisatawan terhadap keputusan berwisata serta faktor yang paling menonjol mempengaruhi keputusan wisatawan dalam berwisata pada Pantai Ngurbloat dan Ngursardanan. Metode pengumpulan data pada penelitian ini menggunakan kuesioner dan wawancara dengan analisa regeresi linier berganda. Hasil penelitian ini menunjukan bahwa faktor budaya, sosial, pribadi dan psikologis secara simultan berpengaruh terhadap keputusan wisatawan berkunjung ke pantai Ngurbloat dan Ngursarnadan. Sedangkan, pengaruh secara parsial hanya pada faktor sosial, pribadi dan psikologis berpengaruh terhadap keputusan wisatawan untuk berkunjung ke Pantai Ngurbloat dan Ngursarnadan. Faktor yang paling dominan mempengaruhi keputusan berwisata wisatawan adalah faktor psikologis dengan nilai Koefisien sebesar 0.497 Kata Kunci : Perilaku Wisatawan, Keputusan berwisata, Pantai Ngurbloat, Pantai   Ngursarnadan ABSTRACT The worldwide outbreak of COVID-19 has brought the world to a standstill, and tourism has been the worst affected of all major economic sectors  in the entire world as well as Indonesia. In eastern Indonesia, the economy of small islands depends on the marine tourism sector which has been affected by the pandemic. Southeast Maluku Regency is one of the islands affected by pandemic. The government has suspended the activity of tourist and travel. The tourism industry is gradually starting to recovery and improve. reopened tourist areas in Southeast Maluku Regency have begun in August 2020 with the COVID-19 health protocol. Two leading destinations of Southeast Maluku Regency, Ngurbloat Beach and Ngursarnadan Beach, started activities in tourist areas with the number of visitors dominated by local tourists. The purpose of this study was to know and explain the influence of tourist behavior simultaneously on travel decisions, the partial influence of tourist behavior on travel decisions and the dominant faktor influencing the decision of tourists in visiting Ngurbloat and Ngursardanan Beaches. The results of this study showed that cultural, social, personal and psychological faktors silmultan influence the decision of tourists visiting Ngurbloat  and Ngursarnadan Beach. Meanwhile, the partial influence is only on social, personal and psychological factors on the decision of tourist to visit Ngurbloat and Ngursarnadan beach. The most dominant factor influencing the decision to travel is the psychological factor with a coefficient value of 0.497 Keywords: Tourist Behavior, Travel decisions, Ngurbloat Beach, Ngursarnadan Beach

scholarly journals TOURISM AND WATER USE IN MALAYSIA: A REVIEW

2021 ◽  
Author(s):  
Zuraini Anang ◽  
◽  
Noorhaslinda Kulub Abdul Rashid ◽  
Azlina Abd. Aziz ◽  
◽  
...  
Keyword(s):  
Water Consumption ◽  
Sustainable Tourism ◽  
Emerging Countries ◽  
Tourism Industry ◽  
Water Usage ◽  
Demand And Supply ◽  
Water Demand And Supply ◽  
Tourism Sector ◽  
The World ◽  
Key Issues

Tourism is the economic driver for many emerging countries, and the main key distribution components of wealth in the world. Globally, tourism generated over 10% of the world Gross Domestic Product (GDP) and provided an estimation of 115 million jobs in 2017. Moreover, the tourism sector consumed 1% of the global consumption of water. This paper reviews the current literature that focuses on water usage in tourism sector and water management initiatives in tourism in order to identify the current and future contrast between water demand and supply for sustainable tourism, and to understand the key issues and challenges facing water usage in Malaysia. Furthermore, the paper examines the linkages between tourism and water consumption, and analyses the trends in water consumption. The paper concludes by emphasizing the importance of improving and enhancing the existing water resources policies in order to conserve nature while promoting sustainable tourism industry.

scholarly journals ON THE ISSUE OF PROFESSIONAL TRAINING OF TOURIST PERSONNEL IN THE MIDST OF THE COVID-19 PANDEMIC

2021 ◽  
Vol 2 (67) ◽  
pp. 36-38
Author(s):  
O. Polyakova
Keyword(s):  
Higher Education ◽  
World Economy ◽  
Professional Training ◽  
Training System ◽  
Tourism Industry ◽  
Tourism Sector ◽  
The World

The current pandemic has revealed a number of vulnerabilities of the world economy to global threats of this level, including the tourism sector. This article examines the issue of digitalization of higher education in the context of the formation of a flexible and sustainable training system for the tourism industry against the backdrop of the COVID-19 pandemic.

SUSTAINABLE CUSTOMER DIGITAL ENGAGEMENT STRATEGIES FOR THE TOURISM RECOVERY PERSPECTIVE

2021 ◽  
Vol 14(63) (1) ◽  
pp. 51-62
Author(s):  
Margarida POCINHO ◽  
Nataliya G.S. VIEIRA ◽  
Celso Pereira NUNES ◽  
Florin NECHITA
Keyword(s):  
Critical Analysis ◽  
Tourism Industry ◽  
Tourist Destinations ◽  
Business Units ◽  
Engagement Strategies ◽  
Global Pandemic ◽  
Tourism Sector ◽  
The World ◽  
Digital Engagement ◽  
Content Marketing

The tourism sector has continued to be one of the most affected business units in 2020 in connection with a global pandemic. Numerous regions and tourist destinations, tourist hotspots and accommodations have been subjected to serious changes with a substantial economic impact. Thereby, the question arises as to whether the capacity to respond to customers' needs through functional digital engagement strategies is efficient for supporting a recovery and sustainable development of the tourism industry. This article comments on and provides a critical analysis of the recent online strategies related to content marketing applied to the tourism sector due to a global pandemic and the need to implement a different attitude towards tourismoriented projects. The article proposes some examples of efficient policies that fit in with changes in the world tourism market.

THE INFLUENCE OF THE MACROENVIRONMENT ON THE DEVELOPMENT OF THE PRICE OF SHARED AIRBNB ACCOMMODATION

2021 ◽  
pp. 104-137
Author(s):  
Jakub Kóňa
Keyword(s):  
European Union ◽  
Regression Analysis ◽  
Tourism Industry ◽  
Correlation And Regression Analysis ◽  
Tourism Sector ◽  
The World ◽  
European Union Countries ◽  
Macroeconomic Indicators ◽  
Independent Variable ◽  
Comparable Element

The shared economy occupies through shared accommodation a full-featured position in many economies of the world and the extent of its impact can be expressed in various ways. In addition, the price of accommodation appears to be a sufficiently objective, measurable, and comparable element to other statistical instruments of the economic environment. In the article, we use statistical methods of correlation and regression analysis to express the relationships between the dependent variable in the form of the price of shared accommodation in European Union countries and other economic indicators of the macroenvironment and the tourism industry, which thus represent an independent variable. The results signal that shared accommodation prices shows a higher degree of correlation with other indicators of the tourism sector than with other macroeconomic indicators in individual countries. Key words: Shared Economy. Shared Accommodation Prices, Airbnb, Regression and Correlation

Medical Tourism Service Quality

2015 ◽  
pp. 149-180
Author(s):  
Bikash Ranjan Debata ◽  
S. S. Mahapatra ◽  
Bhaswati Patnaik
Keyword(s):  
Factor Analysis ◽  
Service Quality ◽  
Medical Tourism ◽  
Validity And Reliability ◽  
Tourism Sector ◽  
Confirmatory Factor ◽  
The World ◽  
Information And Communication ◽  
National Boundaries ◽  
Tourism Service

Medical tourism, a growing phenomenon in the world today, possesses a worthwhile potential for the economic development of any country. Globalization, development of information and communication technology (ICT) and adherence to the international quality standards potentially result in a significant increase in the movement of patients and healthcare professionals across national boundaries. The demand for medical tourism in India is experiencing a tremendous growth. However, the Indian medical tourism sector faces various challenges. Since India attempts to position itself as one of the preferred global medical tourism hub, a thorough understanding of means to attract, satisfy and retain medical tourists is extremely important. Five hundred and thirty four (534) useful responses in two different phases is collected and tested to examine the validity and reliability of the scale to ensure a quantitative and statistically proven identification of the responses. The exploratory factor analysis (EFA) is used to identify the underlying dimensions of medical tourism service quality for medical tourism in India. Next, confirmatory factor analysis (CFA) was used to confirm the factor structure of the constructs and validate EFA results.

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