A Structured Analysis of mGovernment Apps and User Engagement

2019 ◽  
Vol 11 (1) ◽  
pp. 24-35
Author(s):  
Rhoda C. Joseph
Keyword(s):  
Public Sector ◽  
Mobile Devices ◽  
Mobile Apps ◽  
Research Question ◽  
Mobile User ◽  
User Engagement ◽  
Primary Research ◽  
The Public ◽  
Consumer Perspective ◽  
Structured Analysis

This article examines mobile apps as a service provided through mobile government (mGovernment). Mobile apps were more typically associated with non-government businesses but are now growing in the public sector. The primary research question motivating this study is how are governments facilitating user engagement via their mobile devices through mGovernment? This study uses a citizen-consumer perspective with a theoretical framework based on the mobile user engagement model (MoEN) (Kim, Kim, & Wachter, 2013) to examine mGovernment apps. The results indicate that there are opportunities in the public sector to achieve a higher level of interaction and engagement between governments and their mobile constituents.

Second Order Interactive End User Development Appropriation in the Public Sector

2018 ◽  
Vol 30 (1) ◽  
pp. 82-106 ◽  
Author(s):  
Anders Avdic
Keyword(s):  
Public Sector ◽  
Domain Knowledge ◽  
Research Question ◽  
Primary User ◽  
Second Order ◽  
End User ◽  
Problem Domain ◽  
Public Servants ◽  
The Public ◽  
Problem Solving Process

This paper seeks to respond to the research question: How does appropriation take place in the public sector in the development of end user applications by civil servants? Appropriation is defined as taking advantage of opportunities related to the development and use of applications, when the developer has in-depth knowledge of the problem domain and is also the primary user of the application. The author's results showed that public servants who have deep problem domain knowledge can take advantage of end user tools (e.g. spreadsheet programs) in the problem- solving process to solve vaguely defined problems. Appropriation is manifested in the continuous development of various ICT applications. In this paper, the author differentiates between first- and second-order appropriation. First-order appropriation takes place when the potential of the development tool is appropriated by the end user. Second-order appropriation takes place when an application is continuously developed and refined in parallel with the end user's learning process and the development of organizational requirements.

scholarly journals Public Sector’s Innovativeness: Theoretical and Methodological Perplexities

2018 ◽  
Vol 23 (1) ◽  
pp. 53
Author(s):  
Ljubinka Joksimovic ◽  
Slavica Manic ◽  
Danica Jovic
Keyword(s):  
Public Sector ◽  
Recent Literature ◽  
Research Question ◽  
Empirical Studies ◽  
The Other ◽  
The Public ◽  
Public Sector Innovation ◽  
State Of Affairs ◽  
Theoretical Considerations ◽  
Very High

Research question: This article considers the problems of measuring public sector innovation by asking the question whether and why interpretation of the achievements regarding the public sector innovativeness might be questionable. Motivation: The most recent literature on public sector innovation reveals two perspectives. One of them is assertion that the public sector suffers an innovation deficit, while the other claims that it is actually more innovative than a common credit. Insights in the results from recent large studies of measuring public sector innovation have shown very high rates of innovations, higher than in private sector (between 50 % and 80 % of respondents have recorded at least one type innovation during the period of two years). The lack of a uniquely, or at least dominant, attitude regarding the above-mentioned standpoints represents the basic inspiration for the actualization of this problem. Idea: The aim of the paper is twofold: 1) to offer an overview of three established theoretical attempts (assimilation, demarcation and integrative) dealing with public sector innovation, in order to present the evolution of the issue; 2) to prove that the inclination to more general over contextually specific understanding of innovation (and vice versa) has an impact both on its operationalization and on the interpretation of the achievements. Findings: In spite of the fact that theoretical considerations show noticeable detachment from assimilation perspective, empirical studies still copy this approach and the associated methodology. Surveys introduced subjectivity through arbitrary interpretation of the innovation concept, choice of research techniques and respondents and using of non-measurable goals as indicators of innovation outputs. Since this has affected and overrated their outcomes, we have found that empirical studies have not provided reliable depiction of the state of affairs regarding the PSI. Contribution: Having presented theoretical and methodological arguments why relying on the assimilation approach is neither the only nor even the most adequate way to answer the question whether the  public sector is more innovative than the private one, we point to the necessity of using the other two approaches, particularly integrative one in order to find a coherent method of PSI measurement.

System dynamics modelling of public ICT platforms

2020 ◽  
Vol 338 ◽  
pp. 251-261
Author(s):  
Róbert Somogyi ◽  
Norbert Radnó ◽  
András Nemeslaki
Keyword(s):  
Public Sector ◽  
System Dynamics ◽  
Mobile Apps ◽  
Initial Step ◽  
Theoretical Models ◽  
Causality Analysis ◽  
Information Communication ◽  
The Public ◽  
System Dynamics Modelling ◽  
Dynamics Modelling

The objective of this paper is to show how system dynamics modelling can be applied to simulate the behavior of information communication technology based platforms to formulate and validate strategies or development policies of these platforms in the public sector. Typical platforms in the domain of public sector for instance are mobile apps connecting the sides of users and developers, or horizontal or vertical government portals connecting different authorities on one side and users or corporations on the other side. We show in our contribution how system dynamics provides new insights for modelling two-sided markets in general and public ICT platforms in particular. Conclusions and results of our work are mainly theoretical: as an initial step we extended the classic microeconomic equilibrium models mainly concerned with how to determine pricing of the opposing sides into more general parameters of platform quality, externalities and causality analysis of different variables. Based on these theoretical models we suggest simple inference to policy making and some pragmatic decisions in connections with public ICT platforms.

scholarly journals What and How long: Prediction of Mobile App Engagement

2022 ◽  
Vol 40 (1) ◽  
pp. 1-38
Author(s):  
Yuan Tian ◽  
Ke Zhou ◽  
Dan Pelleg
Keyword(s):  
Dwell Time ◽  
Mobile Apps ◽  
Research Question ◽  
Population Level ◽  
Time Of Day ◽  
Mobile App ◽  
User Engagement ◽  
Prediction Problem ◽  
User Characteristics

User engagement is crucial to the long-term success of a mobile app. Several metrics, such as dwell time, have been used for measuring user engagement. However, how to effectively predict user engagement in the context of mobile apps is still an open research question. For example, do the mobile usage contexts (e.g., time of day) in which users access mobile apps impact their dwell time? Answers to such questions could help mobile operating system and publishers to optimize advertising and service placement. In this article, we first conduct an empirical study for assessing how user characteristics, temporal features, and the short/long-term contexts contribute to gains in predicting users’ app dwell time on the population level. The comprehensive analysis is conducted on large app usage logs collected through a mobile advertising company. The dataset covers more than 12K anonymous users and 1.3 million log events. Based on the analysis, we further investigate a novel mobile app engagement prediction problem—can we predict simultaneously what app the user will use next and how long he/she will stay on that app? We propose several strategies for this joint prediction problem and demonstrate that our model can improve the performance significantly when compared with the state-of-the-art baselines. Our work can help mobile system developers in designing a better and more engagement-aware mobile app user experience.

scholarly journals Management of Contracting Public Services and its Quality in Slovakia

2012 ◽  
Vol 5 (1) ◽  
pp. 55-74 ◽  
Author(s):  
Juraj Nemec ◽  
Beáta Mikušová Meričková ◽  
Zuzana Vozárová
Keyword(s):  
Public Sector ◽  
Research Question ◽  
Relevant Literature ◽  
Contract Management ◽  
Individual Choice ◽  
The Public ◽  
Contract Duration ◽  
Quality Of Delivery ◽  
Internal Reason

Abstract Contracting services in the public sector with private for-profit and non-profit firms is one of the most prevalent types of alternative service-delivering arrangements. Concerning the positive potential of contracting, the relevant literature proposes that contracting may, but need not, improve individual choice, cost-effectiveness and the quality of delivery, equity and to some extent also expenditure control. On the other hand, many authors provide important arguments describing weak points of contracting and some risks connected with contracting services in the public sector. The main “internal” reason why contracting does not produce the expected results and even creates perverse effects in the effectiveness and quality of contracted services, is the improper implementation of contract management. This paper seeks to answer the question of what factors account for success in contracting for services in the public sector by testing the relationship between contracting performance and selected factors connected with contract management such as competition, exante evaluation of bidders, contract monitoring, contract duration, contract payment and joint problem solving and communication between the principal and the agent. This study uses a quantitative approach to investigate the research question and to analyze the original collected survey data from our own research.The research was supported by the Czech Grant Agency projects P403 / 12 / 0366 and P403 / 10 / 1892

The European Union’s multi-level impact on member state projectification in light of neoinstitutional theory

2019 ◽  
Vol 12 (3) ◽  
pp. 578-601
Author(s):  
Beata Jałocha
Keyword(s):  
Public Sector ◽  
Research Question ◽  
State Level ◽  
The European Union ◽  
Neoinstitutional Theory ◽  
Content Type ◽  
The Public ◽  
Management Processes ◽  
Public Organisation ◽  
Organisational Structures

Purpose The purpose of this paper is to understand how has the European Union (EU) funding influenced projectification of the Polish public sector. The projectification of the public sector is analysed in relation to three levels: mega (state level), macro (sector level) and mezo (organisation level). Hence, it is understood as a multidimensional phenomenon that permeates different social structures. The study also applies elements of neoinstitutional theory and Europeanisation concept to the research on projectification. Design/methodology/approach The research is based on the mixed methods approach. The adopted methods (document analysis, quantitative analysis and in-depth interviews) are both qualitative and quantitative in nature and were used sequentially to address the research question, while securing the triangulation of the data. Findings The Polish public sector was projectified as a result of the implementation of hundreds of thousands of projects co-financed by the EU, which among other things, effected in legal regulations that support the project implementation of public tasks and changes in organisational structures towards a project-oriented direction. At public organisation level, it causes changes in the scope of organisational structures, strategic management processes and methods of work. On the basis of the assumptions that explain the mechanism of organisational isomorphism and Europeanisation, the paper may conclude that the public sector projectification process was triggered by a misfit between the projectified EU structures and the low degree of projectification in the Polish public sector. Originality/value The study is the first step to try to understand how the massification of project activities can affect the activities of the public sector of the particular country and the shaping of public policies at home. Because Poland has been the largest beneficiary of EU funds in Europe for over ten years, it can be assumed that these processes in this country are particularly intense. An attempt was also made to identify the scale of the public sector projectification process in Poland by not only describing, but also quantifying the phenomenon.

scholarly journals Inferring Commuting Statistics in Greater Jakarta from Social Media Locational Information from Mobile Devices

2017 ◽  
Author(s):  
Imaduddin Amin ◽  
Ni Luh Putu Satyaning P.P ◽  
Yulistina Riyadi ◽  
Jong Gun Lee ◽  
Setia Pramana ◽  
...  
Keyword(s):  
Social Media ◽  
Public Sector ◽  
Mobile Phone ◽  
Mobile Devices ◽  
The Public

Jakarta is the biggest city in Indonesia with a populationof more than 10 million and a megacity with 1.38 millionpeople commuting around Greater Jakarta [1]. In order forthe Government of Indonesia to understand the commutingbehaviors of citizens and better plan the transportationsystem in Greater Jakarta, the Indonesian Central Bureauof Statistics first conducted its commuting survey in 2014.In this paper, we produce commuting statistics fromlocational information on social media and show that theinformation from mobile phone apps is a promising sourceof data. It implies that the commuting behaviors from bigdata can allow the public sector more frequent statistics.

scholarly journals The Relationship between Workplace Conflicts and Job Satisfaction in the Public Sector in Serbia

2021 ◽  
Author(s):  
Marko Pavlović ◽  
Biljana Stojanović-Višić ◽  
Marija Runić Ristić
Keyword(s):  
Job Satisfaction ◽  
Conflict Resolution ◽  
Public Sector ◽  
Human Resource Management ◽  
Human Resource ◽  
Research Study ◽  
Research Question ◽  
Workplace Conflicts ◽  
The Public ◽  
The Relationship

Research Question: This paper starts with the research question regarding the relationship between workplace conflicts and job satisfaction in the public sector in Serbia. Motivation: The main motivation for this research study was: to examine a compromising conflict resolution in the public sector in Serbia; to examine the frequency, causes, conflict resolution strategies and methods for their reduction and for improving work climate in the public sector in Serbia; to examine the job satisfaction in the public sector in Serbia; and to examine the relationship between workplace conflicts and job satisfaction in the public sector in Serbia. Idea: This research started with the intention to study job satisfaction or dissatisfaction and workplace conflicts in the public sector in Serbia in order to reach a more efficient and effective human resource management. Data: The research study was conducted from the beginning of March 2019 until the end of April 2019. The total sample size amounted to 300 respondents employed in the public sector in Serbia. Tools: Two scales have been used to gather data and conduct the research: the compromising conflict resolution scale and the job satisfaction survey scale. Findings: More than half of the respondents employed in the public sector in Serbia believe that conflicts in their workplace are not frequent, while less than half of them finds them frequent. This finding shows that opinions are divided regarding conflicts. As the main reason for conflicts, the respondents reported personal conflicts, organizational conflicts and communication conflicts. The best strategies to handle conflicts, according to the employees in the public sector in Serbia, are cooperation, competition and avoiding. At the same time, compromise occupies the bottom place according to its frequency occurrence. As regards the methods to lower the levels of conflict frequency and to improve the organizational climate, the employees in the public sector in Serbia emphasized better planning and division of work and more resources that a company has at its disposal. Regarding job satisfaction, these findings put employees in the category of ambivalent emotions. Contribution: The primary contribution of this paper is in its effort to lead to better human resource management in the public sector in Serbia due to the research study results.

scholarly journals Knowledge, flawlessness and failures in processing of public procurement documents at the state administration

2011 ◽  
Vol 59 (7) ◽  
pp. 275-282 ◽  
Author(s):  
Nataša Pomazalová
Keyword(s):  
Public Sector ◽  
Public Procurement ◽  
Research Question ◽  
The Other ◽  
Archival Data ◽  
Data Set ◽  
The Czech Republic ◽  
The Public ◽  
State Administration ◽  
Public Sector Organizations

The objective of this paper is to generate insights into the process of establishing examination of failures in additional documents of specifications of public tenders using archival data. The study is conducted in the public sector procurement practice of public sector organizations – organizational units in the Czech Republic. Overall, the study adds a piece to the mosaic of preparation of public procurement specifications and additional documents arranged in line with the guidance of public procurement in years 2007–2010. The data set contained failures in specifications and additional documents processed in fifteen organizational units. The key research question is, if the failures developed in processing specifications and additional documents depend on obligatory guidance used in observed years. According to the findings this expectation has not been rejected (α = 0.05). The other expectation, saying that in observed years failures appear in 5 % of processed documents, has been rejected (α = 0.05).

scholarly journals Women’s attitude towards representation of women domestication in advertisement

2019 ◽  
Vol 32 (1) ◽  
pp. 80
Author(s):  
Endah Siswati
Keyword(s):  
Public Sector ◽  
Group Discussion ◽  
Peer Groups ◽  
Analysis Method ◽  
Primary Research ◽  
Household Chores ◽  
Self Reflection ◽  
The Public ◽  
Representation Of Women ◽  
Persuasive Strategies

The persuasive strategies in advertising often use gender-biased signs or languages, which represent women’s subordination and domestication. On the other hand, the construction and development of individual gender concepts begin in childhood through the parents, peer groups, schools and mass media socialisation, including advertisements. Thus, how women, who act as wives and mothers, view and respond to female domestication will influence how they socialise gender concepts towards their children. This study examines how the mother of the student at Laboratory Primary School, Malang, view and address the representation of female domestication advertisements in  Nova and Nyata tabloids. This qualitative research was conducted in Malang City and using self-researcher as the primary research instrument. Data was collected through Focus Group Discussion (FGD) and interview; then the data were analysed by qualitative analysis method of Miles & Huberman. This study found that the subjects viewed the tendency of using female models in advertising is reasonable and not a problem as long as fulfil specific criteria. The representation of women’s domestication in the domestic sector in the advertisement is also considered reasonable because the representation is the nature of women and self-reflection of women themselves. However, the subjects disagree if the description of women is only as mother who were responsible for household chores. In addition, about the representation of women’s domestication in the public sector in advertisements, the subjects stated that they agree if the ads depict the success of men in the public, however, the ads should also describe the involvement and success of women in the public sector and not only describe women as servants.

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