scholarly journals Organizational Culture and Hotel-Quality Services Delivery in Enugu Metropolis, Enugu; Nigeria

2021 ◽  
Vol 04 (08) ◽  
Author(s):  
Osita, Fabian Chinedu ◽  
◽  
Keyword(s):  
Organizational Culture ◽  
Service Delivery ◽  
Organizational Behavior ◽  
Working Environment ◽  
Business Practices ◽  
Quality Service ◽  
Organizational Image ◽  
Services Delivery ◽  
Organizational Value ◽  
Descriptive Survey

Organizational culture is the collection of business practices, ethics, processes, and interactions that make up the work environment more favorable and productive. Due to the pivotal role organizational culture plays in the hotel business, managers and hotel owners invest heavily in human and material resources to bridge the communication gap. However, there are still inconsistencies and lacuna between the employer and employees in the hotel industry in Enugu Metropolis which do result in a hostile and unpleasant working environment leading to poor service delivery. This study examined the relationship that exists between organizational culture and hotels quality service delivery in Enugu Metropolis, Enugu State. The study adopted a descriptive survey research design and data were collected from respondents with the aid of a structured questionnaire. Collected data were analyzed using the arithmetic mean. Hypotheses were tested using Pearson Product Moment correlation Coefficient via Statistical Packages for Social Science (SPSS 23). Findings showed that there is a significant relationship between organizational behavior and quality service delivery in hotels in Enugu Metropolis. The study concluded that organizational culture has a great impact on the quality of services hotels in Enugu Metropolis offers to the customer, and recommended that management of hotels in Enugu Metropolis should inculcate the organizational value and international best practices to the functionality of her staff as that will help sell out the organizational image to the satisfaction of their customers which is ultimate in the hotel business.

scholarly journals Physical Asset Management Practices And Quality Service Delivery In Local Governments In Mid North Sub-Region Of Uganda

2019 ◽  
Vol 1 (3) ◽  
pp. 73-79
Author(s):  
Peter Adoko Obicci
Keyword(s):  
Service Delivery ◽  
Asset Management ◽  
Local Governments ◽  
Management Practices ◽  
Quantitative Approach ◽  
Clear Understanding ◽  
Quality Service ◽  
Services Delivery ◽  
Physical Assets ◽  
Physical Asset

Purpose of the study: Amidst soaring use of excellent physical assets, there is a less clear understanding of their weight on service delivery. Drawing on the contention that quality services delivery relies on excellent physical assets, the study aimed to establish how physical asset management practices affect quality service delivery in local governments in the mid-north sub-region of Uganda. Methodology: The study used a cross-sectional design with a quantitative approach. A sample of 131 respondents was targeted and obtained using simple random and purposive sampling of physical asset managers in local governments. Collected data using a self-administered questionnaire was analyzed quantitatively (descriptive and inferential statistics) using Statistical Program for Social Scientists (SPSS Ver. 23). Main Findings: Findings revealed that there was a positive correlation between physical asset management practices (rho.506) and quality service delivery. Accordingly, it was concluded that physical asset management practices, measured in terms of lifecycle planning, risk management, information management and performance management significantly affected quality service delivery in local governments in the mid-north sub-region of Uganda. Research limitations/implications: The study used a quantitative approach in two local governments with probable missed out on qualitative aspects aside difficulty in generalizability. However, it enlightens theoreticians and practitioners in ensuring proper execution of physical asset management practices in engineering, infrastructure, estate, finance and above all public procurement; for the provision of quality services desired and expected by the different stakeholders. Novelty/Originality of this study: This study parallels those in developed countries which reveal that success in quality service delivery is a result of using excellent physical assets. However, in developing countries studies are nearly nonexistent. Essentially, there is a paucity of research addressing the subject creating a need to study and systematically document elevation of delivery of quality services using excellent physical assets. 

scholarly journals Challenges Faced by Devolved Governance in Quality Service Delivery: A Case Study of Turkana Central Sub-county, Turkana County, Kenya

2017 ◽  
Vol 7 (4) ◽  
pp. 87
Author(s):  
James K. Sirite ◽  
Henry Ongori ◽  
Darius Bosire
Keyword(s):  
Service Delivery ◽  
Survey Design ◽  
Quality Service ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
County Governments ◽  
Policy Makers ◽  
To Come

The purpose of this study was to identify the challenges faced in quality service delivery to Turkana Central Sub-county citizens of Turkana County. The study used cross-sectional survey design. The sample size selected for the study was 261.  Data was collected using questionnaires and interview guides. Data was analyzed by descriptive statistics and presented in tables and figures for ease interpretation. The major findings of the study show that devolved governance faces some challenges. For instance the devolved governance is faced with corruption, lack of transparency and accountability and inadequate funds. This adversely   affects quality service delivery to its citizens. The findings of the study would inspire policy makers at the county and national government level to come up with appropriate strategies to mitigate the challenges identified in order to improve the quality of services offered by the county governments.

scholarly journals Organization culture and related organizational outcomes: A theoretical studyÖrgüt kültürü ve ilişkili olduğu örgütsel sonuçlar: Kuramsal bir çalışma

2016 ◽  
Vol 13 (3) ◽  
pp. 4501
Author(s):  
Hüseyin Yolcu
Keyword(s):  
Organizational Culture ◽  
School Culture ◽  
Organizational Behavior ◽  
Social Relationships ◽  
Social Relations ◽  
Theoretical Study ◽  
Organizational Outcomes ◽  
Organization Culture ◽  
Qualitative Studies ◽  
School Organizations

Organizational culture which has emerged as a sub-field of organizational behavior is observed to be decisive on many aspects of behavior such as employees’ motivation, performance, burnout, commitment and socialization. All this shows that organizational culture and related organizational outcomes are multidimensional and multivariate. The research also points to the importance of organizational culture for school organizations that play an important role in the reproduction of social relations. However, it is thought that there is a need to make ethnographic and qualitative studies  pointing out how social relationships are produced within the school culture    in contrast to the studies which fail to go beyond the the mainstream studies. ÖzetÖrgütsel davranışın bir alt çalışma alanı olarak ortaya çıkan örgüt kültürünün, çalışanların motivasyonları, performansları, tükenmişlikleri, bağlılıkları ve sosyalleşmeleri gibi daha birçok davranışları üzerinde belirleyici olduğu gözlenmektedir. Bütün bunlar örgüt kültürü ve ilişkili olduğu örgütsel sonuçların çok boyutlu ve değişkenli olduğunu göstermektedir. Yapılan araştırmalar, toplumsal ilişkilerin yeniden üretiminde önemli bir rol oynayan okul örgütleri için de örgüt kültürünün önemine işaret etmektedir. Bununla birlikte, ana akım çalışmalarının dışına çıkmayan bu çalışmaların aksine okul kültürü içinde toplumsal ilişkilerin nasıl üretildiğini ortaya koyan etnografik ve nitel çalışmalara gerek olduğu düşünülmektedir.

scholarly journals Uncoupling Inter-Municipal Cooperation Capacity: Lithuanian Municipalities’ Efforts To Sustain Services Provision

2018 ◽  
Vol 11 (2) ◽  
pp. 32-60
Author(s):  
Jurga Bučaitė-Vilkė ◽  
Remigijus Civinskas ◽  
Aistė Lazauskienė
Keyword(s):  
Service Delivery ◽  
Public Services ◽  
Central Government ◽  
Municipal Service ◽  
Economy Of Scale ◽  
External Influences ◽  
Services Delivery ◽  
Large Size ◽  
Cooperative Solutions

Abstract Despite the absence of the long-term tradition of inter-municipal cooperation in Lithuania, the country represents a compelling case of cooperative solutions which are mostly focused on public services delivery design imposed by the central government. The article provides theoretical and empirical insights on the inter-municipal cooperative capacities and their scope in the case of Lithuania, with reference to the size of the municipality. The results reveal that the large size municipalities are more likely to benefit from collaborative arrangements in comparison to small size municipalities which have less institutional ability for collaboration. In this respect, the external influences imposed by the central authorities’ agenda on implementing economy of scale principles and strong municipal service delivery regulations is extremely important for understanding the municipal efforts for collaboration.

scholarly journals Organizational culture and its impact on the behavior and performance of employees: الثقافة التنظيمية و أثرها على سلوك و أداء الموظفين

2017 ◽  
Vol 1 (9) ◽  
Author(s):  
Iman Ahmed Bakthir
Keyword(s):  
Organizational Culture ◽  
Team Work ◽  
Working Environment ◽  
Open Door Policy ◽  
Administrative Authority ◽  
Pressure Groups ◽  
Employees Satisfaction ◽  
And Performance ◽  
High Level ◽  
High Degree

The study aimed to identify the type of organizational culture among managers and department heads of United Sugar Company in Jeddah and its impact on the performance of employees. In addition to diagnose the staff and management understanding of the organizational culture role in improving the overall performance of the company. The study sample consisted of (17) managers and (141) employees from all departments within the United Sugar Company. The researcher used the study tool represented by two questioners, one for managers and the other for staff. Answers samples were treated statistically using the statistical analysis software SPSS. Approach that the researcher used was descriptive analytical approach, which describes the nature of the theoretical and field study. The researcher was able to reach managers’ answers results, represented by the diversity of the study sample in terms of organisational rank, qualifications, experience and age. Results indicated the presence of a degree of neutrality in giving managers a mandate administrative authority over employees. It was shown in the study the presence of margin of freedom for employees to express their opinions, however it was not in the required level. The study also shown that the administration involves staff in the development of current and future plans for the company with a high degree, also managers encourage staff to propose alternatives and scientific solutions to problems they face. Awareness demonstrated by staff and managers towards work policies and regulations indicates a good organizational culture. It was found also that managers contribute to modernizing the working environment and identify their needs in modern scientific ways and they encourage team work spirit within employees to create a healthy organizational culture while not afraid of pressure groups since they have a high level of organizational culture. Interest in transferring expertise from outside the company is evidence on the capacity of their organizational culture. The high degree employees’ satisfaction represents the drive to believe in the culture of the organization. The study recommended the need to raise the degree of mangers involving staff in the authorities delegation and the need to adopt open-door policy also for staff to participate in decision-making process. Also it was recommended by the research to direct the attention towards training on the job and make it a gateway to the company's culture. It was urged on the need for transferring a lot of successful experiences to other companies in support of spreading the organization's culture. It was recommended to care about the importance of the development of policies and administrative regulations and make them more flexible to allow for a wide organizational culture. And to follow global corporate developments and investigate the reasons for its success and the role of organizational culture in it and adopt accordingly. It was pointed the need to honor the contributions of outstanding efforts to encourage science and organizational culture. It also recommended holding periodic contests where workers highlight the performance and awareness degree of organizational culture, also holding seminars, lectures and exhibitions inside and outside the company to spread the organizational culture of the company to other parties.

scholarly journals Experiential Learning Curriculum Delivery Approach for Quality Improvement in Resource Limited Settings: Mobile Learning for Point-of-Care Technologies

2019 ◽  
Vol 11 (13) ◽  
pp. 158
Author(s):  
Nkosinothando Chamane ◽  
Tivani Phosa Mashamba-Thompson
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Experiential Learning ◽  
Service Delivery ◽  
Point Of Care ◽  
Service Improvement ◽  
Quality Service ◽  
Resource Limited Settings ◽  
Primary Health ◽  
Resource Limited

BACKGROUND: Despite impressive progress that has been made in the provision of health care services to all, the issue of quality service delivery still remains a challenge particularly for point-of-care (POC) diagnostics in resource-limited-settings. Poor competency of primary health care workers in these settings has been shown to be amongst the main contributors to poor quality service delivery. FINDINGS: Participatory-based continuous professional development (CPD) strategies to support technology advancements in health care are recommended. Experiential learning approaches have been shown to be efficient in supplementing traditional teaching methods for both health care students and professionals. These approaches have been shown to further contribute towards continuous skills development and lifelong learning. CONCLUSION: This review therefore provided an overview of literature on experiential learning as one of CPD approaches in relation to health care service improvement in resource-limited setting. In addition, this review has recommended a mobile-based experiential learning approach to help deliver a quality POC technology curriculum to Primary health care-based workers in resource-limited settings.

scholarly journals Presentation of a Model for a Competency-Based Succession Planning Model with Respect to Adjusting Role of Organizational Culture in Telecommunication Infrastructure Company of Iran (TICIR)

2020 ◽  
Vol 2 (1) ◽  
pp. 61-76
Author(s):  
Sorush Niknamian
Keyword(s):  
Organizational Culture ◽  
Succession Planning ◽  
Sampling Method ◽  
Sampling Technique ◽  
Planning Model ◽  
Statistical Population ◽  
Telecommunication Infrastructure ◽  
Competency Based ◽  
Descriptive Survey

The current research aims to propose a competency-based succession planning model with respect to adjusting role of organizational culture in Telecommunication Infrastructure Company of Iran (TICIR). This study was conducted as an applied research in terms of objective and it was assumed as a descriptive survey by taking approach toward interpretative structural modeling. The statistical population of this study included two groups of experts and directors (Directors general, chairmen of offices, responsible experts and experts of TICIR Company). Primarily, in order to determine sample size for statistical population, 20 of experts were elected using non-randomized and selective sampling method and 340 members of the second statistical population were chosen by means of classified sampling technique including directors general, deputies of directors general, chairmen of offices, responsible experts and other experts of TICIR Company. The findings about succession planning model indicated that the variable of succession planning reached to a level higher than satisfactory rate therefore all of the related elements were placed higher than satisfactory level. Finally variable of organizational culture, as adjusting variable, was also placed at the level higher than satisfactory rate in this study. Hence, all of these variables reached to the level higher than satisfactory rate.        

scholarly journals QUALITY STUDENT SERVICES DELIVERY FOR MINDORO AND MARINDUQUE STATE COLLEGES

2019 ◽  
Vol 7 (6) ◽  
pp. 93-106
Author(s):  
Evelyn A. Leynes
Keyword(s):  
Service Delivery ◽  
Management Plan ◽  
Student Housing ◽  
Student Leaders ◽  
Financial Assistance ◽  
Library Services ◽  
State Colleges ◽  
Student Service ◽  
Services Delivery ◽  
Housing Services

This study looked into the profile of the program implementers in terms of age, sex, and educational attainment, number of years as service practitioners and trainings and seminars attended. Likewise it also covered the assessment on the different institutional programs and services which include admission services, guidance and counseling services, scholarship and financial assistance, food services, health services, library services and student housing. The integration of innovative practices in the delivery of quality student services were also determined. Research design was descriptive with the questionnaire as the main data gathering instrument complemented by interview and focus group discussion. Respondents of the study were 84 program implementers and 331 student leaders in the three state colleges in Mindoro and Marinduque (MIMA) provinces including their satellite campuses. Profile description of the program implementers revealed majority were female, middle –aged between 25-35 years of age, masteral degree holders with at most ten years in service as student service implementers. Attended trainings were relatively few.  Further, the program implementers assessed the quality services delivery for admission, guidance and counselling services, scholarship and financial assistance were   delivered to a great extent while health, food and library services were rated moderate extent. Housing services were delivered to a slight extent. On the other hand, student leaders rated the quality services delivery of all areas was to a moderate extent. Significant differences in the assessments between program implementers and student leaders were noted in most areas except for student housing services where both concurred delivery to a slight extent. More so, the innovative practices to achieve quality student service delivery were delivered to a moderate extent.  Based on the findings, a management plan for quality student service delivery for Mindoro and Marinduque state colleges was prepared. It was recommended that the management plan be reviewed for enhancement and tried for implementation to achieve quality student service delivery.

scholarly journals Impact of Human Capital Development on Small and Medium Scale Enterprise in Some Selected Firms in Ananmbra State

2021 ◽  
pp. 57-64
Author(s):  
Anugwu Clara Chika ◽  
Nwosu Kanayo Chike
Keyword(s):  
Human Capital ◽  
Service Delivery ◽  
Total Population ◽  
Survey Design ◽  
Human Capital Development ◽  
Anambra State ◽  
Medium Scale ◽  
Capital Development ◽  
Descriptive Survey

This study examine the effects of human capital development in Small and Medium-Scale Enterprises (SMEs) and entrepreneurship performance and improvement in some selected SME firms in Anambra State. Descriptive survey design was used in the study. The total population of the study was 270. Findings revealed that human capital development helps in improving the performance of firms through training of employees fro greater performance of SMEs; developing efficiency of the SMEs; influencing the proactiveness of the employees; enhancing the flexibility of the employees; and improving service delivery of the employees. This study recommended that firms should develop human capital development so as to avoid stagnation of the skills of the employee. The study further recommended that firms should utilize human capital development so that it would not affect the quality of service delivery of SMEs.

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