Social media in disaster response: COVID-19 and Bangladesh perspectives

2021 ◽  
Vol 19 (7) ◽  
pp. 165-176
Author(s):  
Musabber Ali Chisty, MDM, BDM ◽  
Nawshin Afrose, BDM ◽  
Mourupa Mohima, BDM
Keyword(s):  
Social Media ◽  
Disaster Management ◽  
Disaster Response ◽  
Quantitative Research ◽  
Systematic Research ◽  
Research Approach ◽  
Research Survey ◽  
People’S Perception ◽  
Social Media Platforms ◽  
Use Of Social Media

The main purpose of this study was to explore people’s perception on using social media for crowdsourcing both information and support as part of COVID-19 response. Also, the study tried to find the possibility of social media contributions to disaster management activities. A systematic research survey has been conducted using a quantitative research approach with a sample of 437 respondents. The results indicated that social media played an important role in crowdsourcing information and support during the COVID-19 pandemic. People regularly depended on social media platforms to get updated information and to contribute to different disaster management response activities. According to the findings, social media can greatly contribute to all the phases of disaster management. Use of social media can be more comprehensive for managing disasters in future.

scholarly journals Resilience unwanted: Between control and cooperation in disaster response

2020 ◽  
pp. 096701062095260
Author(s):  
Marco Krüger ◽  
Kristoffer Albris
Keyword(s):  
Social Media ◽  
Disaster Management ◽  
Emergency Response ◽  
Disaster Response ◽  
Adaptive Process ◽  
Social Media Platforms ◽  
Major Floods ◽  
Definition Of ◽  
Adaptation Processes ◽  
Societal Relations

This article conceptualizes resilience as an emergent and contingent practice that shapes societal relationships in unexpected ways. It focuses on the case of the 2013 floods in Dresden, a city that witnessed three major floods within 11 years. Emergent volunteer activities on the ground and on social media played a significant role during the flood emergency response efforts. Drawing on Philippe Bourbeau’s definition of resilience as a process of patterned adjustment, the article regards these emergent structures as incidents of resilience. In the case of Dresden, not only was resilience not explicitly requested by the state, but it was in several incidents actively not wanted. While most of the volunteering activities arising from social media platforms intended to support the disaster management authorities, the case shows how subversive forms of resilience were mobilized to resist official plans. They finally urged authorities to adapt to a new social and technological reality in order to render unaffiliated volunteering governable. Resilience thus emerges as an adaptive process that shapes and is shaped by societal relations. The article thus seeks to add another facet to the debate on resilience by demonstrating how resilience helps us to make sense of complex and interdependent adaptation processes.

scholarly journals Online social media usage of car dealerships in Gauteng Province, South Africa

2016 ◽  
Vol 14 (3) ◽  
pp. 601-607 ◽  
Author(s):  
Makgopa S. Sipho
Keyword(s):  
South Africa ◽  
Social Media ◽  
Qualitative Content Analysis ◽  
Research Approach ◽  
Marketing Communication ◽  
Gauteng Province ◽  
Motor Industry ◽  
Online Social Media ◽  
Social Media Platforms ◽  
Use Of Social Media

The concept of social media is top of the agenda for many organizations today. Decision makers, as well as marketers, try to identify ways in which organizations can make profitable use of social media platforms. The adoption of social media in marketing communication campaigns to carry the marketing communication message to the target audiences remains a challenge to organizations in the motor industry. The purpose of this paper was to establish an understanding of the online social media tools used by car dealerships in their marketing communication strategies and campaigns. In achieving the purpose of this paper, a qualitative research approach using semi-structured in-depth interviews with marketing personnel of different car dealerships in Gauteng province, South Africa was followed. In this paper, a qualitative content analysis was used to analyze primary data using Atlas ti version 10 computer software. The findings of this paper revealed that the use of social media platforms by car dealerships varied in terms of message content. Recommendations to stakeholders in the motor industry and future research directions are provided. Keywords: social media, marketing communications, communication channels, consumer-to-consumer communications, car dealerships. JEL Classification: M31, M37

Ambidextrous innovation orientation effected by the digital transformation

2019 ◽  
Vol 26 (5) ◽  
pp. 1121-1140 ◽  
Author(s):  
Veronica Scuotto ◽  
Elisa Arrigo ◽  
Elena Candelo ◽  
Melita Nicotra
Keyword(s):  
Social Media ◽  
Quantitative Research ◽  
Digital Transformation ◽  
Fashion Industry ◽  
Cognitive Dimension ◽  
Content Type ◽  
Four Dimensions ◽  
Social Media Platforms ◽  
New Perspective ◽  
Use Of Social Media

Purpose The purpose of this paper is to introduce a new perspective on ambidextrous innovation orientation looking at how the current digital transformation is accepted in the fashion industry in Italy. Precisely, the objective of the paper is to test whether the use of social media platforms positively influences ambidextrous innovation orientation in fashion companies. Design/methodology/approach Empirical quantitative research was carried out on a sample of 853 small- to medium-sized enterprises (SMEs) operating in the fashion industry in Italy. Using a logistic regression methodology, four hypotheses were tested to verify the correlation of four dimensions of social media platforms with an ambidextrous innovation orientation among fashion firms. Findings The four hypotheses were validated: the structural dimension, the relational behaviour dimension, the cognitive dimension and knowledge transfer practices of social media platforms were proven to positively influence ambidextrous innovation orientation in fashion firms. Research limitations/implications Though this is one of the few research studies that offers a quantitative analysis in this field, it could be further developed, for instance by extending the sample of firms to SMEs operating in other countries or by comparing multinationals with SMEs. Originality/value This paper provides an original contribution to studies on the use of social media to promote ambidexterity in firms, which has only been studied to a limited extent in the extant literature. From this perspective, the originality of the study is further strengthened by the unique context of analysis, namely, the fashion industry in Italy.

ICT and Disaster Management

2017 ◽  
Vol 4 (3) ◽  
pp. 29-41 ◽  
Author(s):  
Vikas
Keyword(s):  
Social Media ◽  
Public Participation ◽  
Disaster Management ◽  
Disaster Response ◽  
Smart Cities ◽  
Secondary Sources ◽  
System Calls ◽  
Response And Recovery ◽  
Use Of Social Media ◽  
Media Integration

ICT-mediated public administration is a governance motive in this digital age. Government of India has embarked upon Digital India and Smart Cities Mission to reform public service delivery and governance in the country. However, the recent Chennai floods and the serious inadequacy of official emergency response system calls in question the ability of government to deliver when it is most needed. Public participation is an avowed objective of all government programmes including the development of smart cities or a digitally empowered India. Chennai Floods and the ensuing people-led disaster response and recovery presents a case where voluntary efforts steered disaster management through use of social media as official mechanisms failed. Based on secondary sources, this paper discusses the social media use in Chennai floods disaster and deduces observations for effective social media integration and public participation in governance through proactive government-led intervention.

Use of Social Media Platforms for Increased Access and Visibility by the Botswana National Archives and Records Services

2019 ◽  
pp. 182-204
Author(s):  
Tshepho Lydia Mosweu
Keyword(s):  
Social Media ◽  
Secondary Data ◽  
Legal Framework ◽  
Policy Framework ◽  
Primary Data ◽  
Research Approach ◽  
Digital Era ◽  
National Archives ◽  
Social Media Platforms ◽  
Use Of Social Media

This chapter discusses the use of social media platforms for increased access and visibility by the Botswana National Archives and Records Services (BNARS). A qualitative research approach is used to illuminate efforts to use social media for marketing archival services by BNARS, and to closely analyze the benefits and challenges embedded in the use of social media for marketing and outreach by archival institutions. This chapter also draws inferences from the study and proffers recommendations. Primary data was collected through interviews of archivists who manage BNARS social media pages while secondary data was derived from documentary and content analysis. The study reveals that while BNARS was visible to users and potential users online, the legal and policy framework was found to be lacking. Challenges associated with the use of social media pertained to issues of privacy, security, data management as well as policy and the legal framework. The chapter adds literature on advocacy, promotion, and public programming by archival institutions in the digital era.

ICT and Disaster Management

2019 ◽  
pp. 1023-1036
Author(s):  
Vikas
Keyword(s):  
Social Media ◽  
Public Participation ◽  
Disaster Management ◽  
Disaster Response ◽  
Smart Cities ◽  
Secondary Sources ◽  
Emergency Response System ◽  
System Calls ◽  
Response And Recovery ◽  
Use Of Social Media

ICT-mediated public administration is a governance motive in this digital age. Government of India has embarked upon Digital India and Smart Cities Mission to reform public service delivery and governance in the country. However, the recent Chennai floods and the serious inadequacy of official emergency response system calls in question the ability of government to deliver when it is most needed. Public participation is an avowed objective of all government programmes including the development of smart cities or a digitally empowered India. Chennai Floods and the ensuing people-led disaster response and recovery presents a case where voluntary efforts steered disaster management through use of social media as official mechanisms failed. Based on secondary sources, this paper discusses the social media use in Chennai floods disaster and deduces observations for effective social media integration and public participation in governance through proactive government-led intervention.

Social media, diversity and vulnerability: their role in a disaster

2021 ◽  
Author(s):  
Olga Nardini ◽  
Sara Bonati ◽  
Stefano Morelli ◽  
Veronica Pazzi
Keyword(s):  
Social Media ◽  
Disaster Management ◽  
Cultural Context ◽  
Virtual Space ◽  
Management Process ◽  
Technological Support ◽  
Media Diversity ◽  
Disaster Studies ◽  
Relevant Point ◽  
Use Of Social Media

<p>Very few research studies have been dedicated to understanding the role of social media, diversity and vulnerability during a highly impacting event for a society. Social media are very important nowadays as a way to be in "connection to" and "link between" individuals. Thanks to technological support it is possible to create new virtual and real social relationships and networks and to be always up to date about what happen in the world. The role that virtual space plays "reducing distances", connecting people and places and facilitating the provision of support to people in need, has been receiving increasing interest in disaster studies in last years. In particular, connectivity has assumed an increasing role in relation to the diffusion of means to reach people and places in virtual mode. Furthermore, the use of social media as a means of providing information on disasters and risks could help to reduce exposure in disasters. However, several knowledge gaps are still opened, and in particular which are the potential repercussions of a high connected disaster management process on vulnerability? How can the weight of diversity change into the virtual space? The premise is that not everyone has the same possibility of accessing social media (e.g. to be informed, to know what is happening and to link with rescuers). The difficulty of accessing social media can make people invisible into the disaster management process with the risk that someone could be left behind. Thus, this presentation aims to discuss the challenges that derive from an increasing use of social platform in providing and receiving information during disasters. A second relevant point, that this presentation aims to discuss, is linked to the way citizens perceive communication platforms and how the flow of information significantly impacts on the interpretation and on the management of risk. Conclusions of this work suggest that communication should take into account the risk perception models by the public and therefore the peculiarities of each vulnerable group, to provide "targeted" communications in relation to the cultural context with the aim of reducing vulnerability growing up citizens’ awareness and knowledge. This presentation is the result of the work provided as part of the EU H2020 founded project LINKS (http://links-project.eu).<span> </span></p>

Leveraging Social Media for Human Factors Research in Health Care

2021 ◽  
Vol 65 (1) ◽  
pp. 82-85
Author(s):  
Rupa S. Valdez ◽  
Annie T. Chen ◽  
Andrew J. Hampton ◽  
Kapil Chalil Madathil ◽  
Elizabeth Lerner Papautsky ◽  
...  
Keyword(s):  
Health Care ◽  
Social Media ◽  
Human Factors ◽  
Disaster Response ◽  
Academic Research ◽  
Gender Based Violence ◽  
Ethical Implications ◽  
Social Media Platforms ◽  
Study Participants ◽  
Human Factors Research

There has been a significant increase in using social media for academic research and there is an opportunity for human factors professionals to incorporate these platforms into their research. Social media platforms provide a rich space to study extant data on health information communication, behaviors, and impacts and to recruit study participants. In this session, panelists will discuss using social media to study health-related topics including health management, gender-based violence, disaster response, self-harm, patient ergonomics, and secondary impacts of the COVID-19 pandemic. They will share how they have collected and analyzed data and recruited study participants from social media platforms such as Twitter, Reddit, and Facebook. They will also speak to the benefits and challenges of as well as ethical implications for using social media for research. There will be space for a moderated discussion to identify ways social media can be leveraged for human factors research in health care.

scholarly journals Faculty Use of Author Identifiers and Researcher Networking Tools

2017 ◽  
Vol 78 (2) ◽  
Author(s):  
Clara Y. Tran ◽  
Jennifer A. Lyon
Keyword(s):  
Social Media ◽  
Research Impact ◽  
State University ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Social Media Platforms ◽  
Low Levels ◽  
Use Of Social Media ◽  
Research Networking ◽  
Faculty Surveys

This cross-sectional survey focused on faculty use and knowledge of author identifiers and researcher networking systems, and professional use of social media, at a large state university. Results from 296 completed faculty surveys representing all disciplines (9.3% response rate) show low levels of awareness and variable resource preferences. The most utilized author identifier was ORCID while ResearchGate, LinkedIn, and Google Scholar were the top profiling systems. Faculty also reported some professional use of social media platforms. The survey data will be utilized to improve library services and develop intra-institutional collaborations in scholarly communication, research networking, and research impact.

scholarly journals Social Media in an Emergency: Use of Social Media in Rescuing Abducted School Girls in Nigeria

2019 ◽  
Vol 13 ◽  
pp. 67-75
Author(s):  
Muhammad Abdullahi Maigari ◽  
Uthman Abdullahi Abdul-Qadir
Keyword(s):  
Social Media ◽  
Secondary Sources ◽  
The Social ◽  
Security Challenges ◽  
Social Media Platforms ◽  
Information And Communication ◽  
School Girls ◽  
The Government ◽  
Use Of Social Media ◽  
Domestic Assistance

This paper examines the abduction of the schoolgirls in Chibok Local Government Area of Borno State, Nigeria in 2014. The paper examined how the abduction of the schoolgirls generated responses and support for the rescue of the abducted girls from people and organization from different parts of the globe. The Islamists terrorist organization operating in Borno State has attracted the attention of the world since 2009 when they started attacking government establishments and security installations northeast which later escalated to major cities in Northern Nigeria. Methodologically, the paper utilized secondary sources of data to analyze the phenomenon studied. The paper revealed that the development and innovations in information and communication technology which dismantled traditional and colonial boundaries enabled people to express support, solidarity and assist victims of conflict who resides millions of Kilometers away. This shows that Internet-based communications technology has reduced the distance of time and space that characterised traditional mass media. The campaign for the release of the schoolgirls on the social media platforms particularly Twitter and Facebook has tremendously contributed to the release of some of them. Furthermore, the girls freed from abduction have received proper attention: education and reintegration programmes which enable them to start post-abduction life. In this regard, social media has become a tool for supporting the government in moments of security challenges which the Bring Back Our Girls campaign attracted foreign and domestic assistance to Nigeria in the search of the abducted girls and the fight against the Islamist insurgents.

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