scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN PADA PUSKESMAS TANAH ABANG KECAMATAN BATANGHARI LEKO

2018 ◽  
Vol 1 (1) ◽  
pp. 60
Author(s):  
Ropal Tores
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Linear Regression ◽  
Service Quality ◽  
Health Center ◽  
Field Research ◽  
Simple Linear Regression ◽  
District Health ◽  
Public Health Center ◽  
Question And Answer

This study aims to determine how the influence of service quality on patient satisfaction at Puskesmas Tanah Abang Batanghari Leko District. Field research, where researchers visited Tanah Abang District Health Center Batang Hari Leko by holding question and answer directly to employees who have the authority to provide data and information needed. The result of the research shows that there is influence of service quality to patient satisfaction at Tanah Abang Public Health Center of Batanghari Leko District. The method of analysis used in the research is simple linear regression. This study provides the latest evidence on the effect of service quality on patient satisfaction at Tanah Abang Public Health Center, Batanghari Leko District.

scholarly journals The Effect of Health Facilities and Waiting Time on Outpatient Satisfaction at Bondo Kodi Public Health Center

2020 ◽  
Vol 4 (8) ◽  
pp. 248-251
Author(s):  
Ronaldus Asto Dadut
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Health Center ◽  
Waiting Time ◽  
Linear Regression Analysis ◽  
Health Facilities ◽  
Public Health Center ◽  
Quality Health

This study aims to analyze the influence of service quality, health facilities, and waiting times partially and simultaneously on outpatient satisfaction partially in the Bondo Kodi Public Health Center. This research was based on the results of preliminary observations that show the level of satisfaction of patien was still relatively low on health services provided. This research was explanatory research with quantitative approaches. This study was conducted in the Bondo Kodi Public Health Center. The population used in this study were all patients who had utilized health services. The sampling technique was done by purposive sampling, namely by using criteria. Data collection used questionnaires. Then the data analysis used was multiple linear regression analysis. The results of this study showed that service quality (0.000), health facilities (0.030), and waiting time (0.031) influence patient satisfaction at the Bondo Kodi Public Health Center. The results explained that improvements in the quality of services and health facilities will improve patient satisfaction, but at an increasingly shorter waiting time it will also increase patient satisfaction in Bondo Kodi Health Center. Keywords: service quality; health facilities; waiting time; satisfaction

scholarly journals ANALISIS PERBANDINGAN TINGKAT KEPUASAN PASIEN JKN TERHADAP PELAYANAN KEFARMASIAN DI PUSKESMAS KECAMATAN LANGOWAN

PHARMACON ◽  
2020 ◽  
Vol 9 (4) ◽  
pp. 601
Author(s):  
Aprilia Massie ◽  
Widya Astuty Lolo ◽  
Imam Jayanto
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Center ◽  
Pharmaceutical Services ◽  
Satisfaction Level ◽  
District Health ◽  
Important Indicator ◽  
Public Health Center ◽  
Average Value ◽  
The Difference

ABSTRACTService quality is closely related to patient satisfaction and is an important indicator for pharmaceutical services. Good quality service will give satisfaction to patients so that it affects patients to return to the Public health center The purpose of this study was to determine the comparison of the satisfaction levels of outpatient JKN participants with pharmaceutical services at the Langowan District Health Center. The results showed that the overall average value of patient satisfaction at the Tumaratas Health Center was (-0.49) while at the Walantakan Health Center it was (-0.62) with the difference between the two health centers of (-0.13), so it can be concluded that Patient satisfaction level is more satisfying at Public health center Tumaratas compared to Public health center Walantakan Keywords : Public health center, National health insurance, satisfaction level  ABSTRAKKualitas pelayanan sangat erat kaitannya dengan kepuasan pasien dan merupakan indikator penting bagi pelayanan kefarmasian. Kualitas pelayanan yang baik akan memberikan kepuasan kepada pasien sehingga mempengaruhi pasien untuk kembali lagi ke puskesmas. Tujuan dari penelitian ini untuk mengetahui perbandingan Tingkat  Kepuasan pasien peserta JKN rawat jalan terhadap pelayanan kefarmasian di Puskesmas Kecamatan Langowan. Penelitian ini merupakan penelitian deskriptif dan alat pengumpulan data yang digunakan yaitu kuesioner diberikan kepada 265 dan 226 responden. Hasil penelitian diperoleh rata-rata secara keseluruhan nilai kepuasan pasien di Puskesmas Tumaratas didapatkan sebesar (-0,49) sedangkan di Puskesmas Walantakan sebesar (-0,62) dengan selisih antara kedua puskesmas sebesar (-0,13), sehingga dapat disimpulkan bahwa tingkat kepuasan pasien lebih memuaskan pada Puskesmas Tumaratas di bandingkan pada Puskesmas Walantakan.                                          Kata kunci  : Puskesmas, JKN, Tingkat Kepuasan

scholarly journals Relationship between Service Quality on Public Health Center and Patient Satisfaction

2017 ◽  
Vol 9 (7) ◽  
pp. 96 ◽  
Author(s):  
Fuad Husain Akbar ◽  
Muhammad Tegar Jaya
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Health Center ◽  
Services Quality ◽  
Service Center ◽  
Public Health Center ◽  
Patients Satisfaction

INTRODUCTION: The aim of this study was to examine the relationship between services quality on public health center and patient satisfaction in Kutai Kartanegara Regency, Indonesia.METHOD: This research used pilot pathfinder survey, which was done on February 23rd-25th 2017 in Kutai Kartanegara Regency, Indonesia. Two questionnaires were used in the study. During the data collection, there were 192 patients from the health service center, it was consisted two locations representing the urban and rural area in order to describe the quality of health service towards the patients’ satisfaction. In order to investigate the correlation between the quality of health service and patient satisfaction, Pearson correlation test was conducted.RESULT: The highest score regarding of the service quality was on the dimension of the doctors and pharmacy were 99.5%. The lowest level of patients’ satisfaction on assurance and empathy dimension were 10.4%. There was a significance between the service quality of the doctors, nurses, pharmacy, and the administrators towards the patients’ satisfaction. The highest score of the coefficient correlation on the nurse dimension was 0.273, which means that the nurses were giving good services quality and it affects the people’s satisfaction.CONCLUSION: A good service quality believes would affect the people’s satisfaction which generally affects people’s decision to choose health service provider. Health service center is expected to increase their environmental condition, and the professionalism of the nurses and registration officers in terms of their awareness and performance in order to create better services.

scholarly journals MUTU PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS PIYUNGAN BANTUL TAHUN 2018

2019 ◽  
Vol 6 (2) ◽  
pp. 112-117
Author(s):  
Chanif Kurnia Sari ◽  
Maristha Monicha Putri
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Waiting Time ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Public Health Center ◽  
Number Of Patients ◽  
Quantitative Descriptive

Background : Health center are health service facilities that are required to provide quality, affordable, fair and equitable health services. Based on the overall outpatient waiting time of the Piyungan Bantul Public Health Center in Yogyakarta both from the registration stage, to the examination stage and the waiting stage of the drug each patient takes a long waiting time of more than one hour. The complaint mainly originated from general poly patients, because the number of patients in the general poly was classified as the most daily compared to other poly. Methods : this type of research is quantitative descriptive using a cross sectional study design. The study population was 4767 patients on average month with a sample of 98 patients using the slovin formula. Results : from the results of testing using the T test individually obtained the effect of tangible on patient satisfaction 0,099 < 0,05. The influence of reliability on patient satisfaction 0,000 < 0,05. The effect of responsiveness on patient satisfaction was 0,004 < 0,05. The effect of assurance on patient satisfaction 0,001 < 0,05. The influence of emphaty on patient satisfaction 0,004 < 0,05. From the test together, the results of the influence of service quality on patient satisfaction at Public Health Center Piyungan Bantul Yogyakarta 0.000 < 0,05. Conclusion : there is an influence of service quality (tangible, reliability, responsiveness, assurance, emphaty) on outpatient satisfaction at Public Health Center Piyungan Bantul Yogyakarta. Keywods : Tangible, Reliability, Responsiveness, Assurance, Emphaty.

scholarly journals Pengaruh Kualitas Pelayanan Kesehatan terhadap Kepuasan Pasien Penerima Bantuan Iuran di Puskesmas Pahandut Kota Palangka Raya

2021 ◽  
Vol 5 (2) ◽  
pp. 40-48
Author(s):  
Rolly Adinovi ◽  
Rinto Alexandro
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Gap Analysis ◽  
Alternative Hypothesis ◽  
Major Effect ◽  
Public Health Center ◽  
Quality Dimensions ◽  
Service Quality Dimensions

The purpose of this study is to analyze the significance of the effect of service quality dimensions including reliability, responsiveness, assurance, empathy, tangibles to the level of poor people's health insurance patient satisfaction in Public Health Center of Pahandut Palangkaraya City. Based on the analysis of overall service gap dimensions, the fit between the services provided by health centers in the hope of Palangkaraya Pahandut community insurence patients there is a gap / level of satisfaction (- 10:54), these scores were categorized in groups, although not yet fully meet the expectations of patients community insurence, but service provided is good enough. Based on the results of the regression analysis above we can conclude that all the variables of service quality dimensions (Reliability, Responsiveness, Assurance, Empathy, Tangible) jointly have a significant positive effect on patient satisfaction and Public Health Center of Pahandut Palangka raya City. These results indicate that the alternative hypothesis (Ha) can be accepted and the hypothesis zero (Ho) is rejected. While the major effect is variable Assurance (1052), Reliability (1004), Tangible (1039), Responsiveness (1714), Empathy (1029) on patient satisfaction community insurence. The next is the R ² value of (0456) showed that 45.6% of patient satisfaction variables can be explained by service quality are Reliability, Responsiveness, Assurance, Empathy, and the remaining 54.4% Tangible while others described the other variables that are not included in this study model . Then, based on gap analysis (a match between expectations of the performance) of each dimension, are as follows, Responsiveness variable (-0.78) score was categorized as moderate. then followed the next variable Tangible variable (-0.88), variable Reliability (-0.57), assurance variable (-0.11), Empathy and the latter variable (-0.11). Although not yet fully provided the service as expected but the district Public Health Center of Pahandut Palangka raya City good enough but should be improved.

scholarly journals Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien pada Puskesmas Pakan Kamis Tilatang Kamang Kabupaten Agam

2018 ◽  
Vol 2 (02) ◽  
pp. 80-89
Author(s):  
Adilla Juita Siska
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Binary Logistic Regression ◽  
Binary Logistic Regression Analysis ◽  
Public Health Center ◽  
A Value ◽  
Level I ◽  
Positive Effect

This study aims to determine the magnitude of Service Quality Impact on Patient Satisfaction of Pakan Kamis Public Health Center District Tilatang Kamang Agam.. The population in this study were patients using BPJS card whose Health Facility in Level I was registered at Pakan Kamis Public Health Center. In connection with the purpose of the above research, we hypothesized that "there is a significant influence partially and simultaneously between service quality which includes tangible, reliability, responsiveness, assurance, empathy, positive and significant impact on patient satisfaction at Pakan Kamis Public Health Center. The analysis used in this research is Binary Logistic Regression Analysis to know the effect of service quality to patient satisfaction hence obtained result that physical evidence (tangible) have positive effect 0,233 and not significant with value 0183, reliability (reliability) have positive effect 0,159 and not significant with a value of 0.042, responsiveness (positive responsiveness) of 0.283 and significant with the value of 0.016, assurance (assurance) has a positive effect of 0.311 and significant with the value 0.014, empathy (emphaty) has a positive effect of 0.103 and significant with the value 0.041.  

PELAYANAN PUBLIK KESEHATAN PUSKESMAS DALAM MEMBERIKAN KEPUASAN MASYARAKAT DI KABUPATEN SUMENEP

2018 ◽  
Vol 3 (3) ◽  
Author(s):  
Aryo Wibisono ◽  
R. Amilia Destryana
Keyword(s):  
Public Health ◽  
Logistic Regression ◽  
Patient Satisfaction ◽  
Health Center ◽  
Public Service ◽  
Public Health Center ◽  
The Public ◽  
Regression Methods ◽  
Total Satisfaction ◽  
The Relationship

This study aims to determine the index of public satisfaction in public health center services in Sumenep Regency and the relationship between the services to the public satisfaction. The analysis measured the index of public satisfaction and logistic regression methods to determine the effect of the relationship on total satisfaction in the health services of Public Health Center. The results of the study are the alignment between interests and patient satisfaction is still not aligned, there are still differences between interests and satisfaction, the pattern of the result is the relationship between the assurance dimension to the service satisfaction of the public health center, and the results of the index of public satisfaction  values show that the results of the community assess the public health center performance is very good by getting an A grade. Keywords: public service, logistic regretion, index of public satisfaction

scholarly journals TINGKAT KEPUASAN PENGGUNA RUJUKAN GAWAT DARURAT AMBULANS DESA DI WILAYAH KERJA PUSKESMAS MENGWI 1 TAHUN 2019

2020 ◽  
Vol 7 (1) ◽  
pp. 96
Author(s):  
I Putu Yoga Kusuma Widnyana ◽  
Ni Made Sri Nopiyani
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Center ◽  
Univariate Analysis ◽  
Cross Sectional ◽  
Public Health Center ◽  
Satisfaction Index ◽  
Consecutive Sampling ◽  
Referral Service ◽  
The Village

ABSTRAK Layanan rujukan gawat darurat Ambulans Desa merupakan salah satu layanan yang cukup banyak dimanfaatkan oleh masyarakat di wilayah kerja Puskesmas Mengwi 1 Kabupaten Badung. Namun, hingga saat ini belum pernah dilakukan evaluasi terhadap kepuasan pasien layanan rujukan gawat darurat Ambulans Desa. Penelitian ini bertujuan untuk menilai kepuasan pasien terhadap rujukan gawat darurat Penelitian ini merupakan penelitian cross-sectional deskriptif kuantitatif dengan pengumpulan datanya menggunakan survei kuesioner yang diisi melalui wawancara responden. Sampel dipilih secara consecutive sampling dengan jumlah sampel 75 orang dari 6 desa di wilayah kerja Puskesmas Mengwi 1 Kabupaten Badung. Analisis data yang dilakukan adalah analisis univariat. Penghitungan indeks kepuasan yang dimodifikasi dari Peraturan Menteri Pendayagunaan Aparatur Negara Reformasi Birokrasi nomor 14 tahun 2017. Hasil penelitian ini menunjukkan bahwa secara keseluruhan layanan rujukan gawat darurat Ambulans Desa sudah memuaskan dengan memperoleh nilai Indeks Kepuasan Masyarakat mencapai 3,64 (konversi 91). Kepuasan dari dimensi bukti fisik 3,58 (konversi 89,50), dimensi kehandalan 3,65 (konversi 91,25), dimensi daya tanggap 3,70 (konversi 92,50), dimensi jaminan 3,67 (konversi 91,75), dan dimensi empati 3,64 (konversi 91). Secara umum layanan rujukan gawat Ambulans Desa dinilai sudah memuaskan. Namun, tetap perlu dilakukan monitoring evaluasi kualitas layanan secara berkesinambungan dan peningkatan pada komponen-komponen yang masih dinilai kurang memuaskan.. Kata kunci: Kepuasan pasien, rujukan gawat darurat, ambulans desa   ABSTRACT The Village Ambulance emergency referral service is one of the services that is quite widely utilized by the community in the working area of the Mengwi 1 Badung public health center. There has never been an evaluation of the patient satisfaction of the Village Ambulance emergency referral service. This study aims to assess patient satisfaction emergency referral services. This research is a quantitative descriptive cross-sectional study with data collection using a questionnaire survey filled with interview to respondents. A total of 75 service users was selected with consecutive sampling from 6 villages in the working area of the Mengwi 1 Badung public health center. Data analysis was performed by univariate analysis. The calculation of the satisfaction index refers to and is modified from the Regulation of the Minister of Administrative Reforms Bureaucracy Reform number 14 of 2017. The results of this study indicate that overall the emergency ambulance referral service for the Village has been satisfactory by obtaining a Community Satisfaction Index score 3,64 (convertion 91). Satisfaction from tangible dimension 3,58 (convertion 89.50), reliability dimension 3,65 (convertion 91.25), responsiveness dimension 3,70 (convertion 92.50), assurance dimension 3,67 (convertion 91.75), and empathy dimensions 3,64 (convertion 91). However, monitoring of service quality evaluations still needs to be carried out continuously and improvements to components that are still considered unsatisfactory should be conducted. Keywords: Patient satisfaction, emergency referral, village ambulance

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